Oracle DBA Admin

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Kindly find below job details and share your resume if interested for the same:

Roles and Responsibilities:

• Should demonstrate warm calling prospects to qualified leads

• Should be able to achieve sales target

• Managing Sales for B2C/B2B Prospects

• Excellent interpersonal and communication skills to understand

the opportunity, and the needs of prospects

• Able to understand/explain concepts and ideas in a clear and

concise manner

• Good Listener, assertive and persuasive

• Should be a Team Player

• Generating daily reports

Key Skills:

• Direct Sales with customer oriented mindset

• Command over English is must

• Ability to pitch the product

• Eagerly learning new aspects

• Providing best solutions to customers Qualification:

• Bachelor's degree or equivalent experience in Business

• Relevant experience

• Excellent knowledge of MS Office

Company Introduction:

XLNC Technologies:

•An emerging IT consulting firm providing specialized services pertaining to Robotic Process Automation, Machine Learning and Artificial Intelligence.

•End-to-end solutions in the various sub-domains of automation

•Associated with LNT, Bajaj, GXO, TATA and others as well. We are official partners of Microsoft

XLNC Academy International Pvt LTD:

•We give all the trending courses like lean six sigma, prince2, digital marketing etc. We stand among the top 10 education academies in Asia.

•World Class Premier Training Institute accredited by The Council of Six Sigma Certification

•E-Learning courses, Instructor led Virtual Classroom & Blended Training

Carrerrunway:

•It helps the student in gaining their right career choices by using artificial intelligence and by having different assessments for students.

Regards,

Shraddha .R

XLNC Academy..

Skills

• Excellent communication skills
• Extensive experience in IT recruitment
• Moderate experience in people operations
• Must be an innovative, self-starter with abilities in grievance handling and people management.
• Immediate Joiners preferred

Responsibilities

• Expert in sourcing profiles from job portals social platforms as per requirement.
• Excellent understanding of recruitment processes.
• Screening Resume, line-up for interview follow up.
• Approaching prospective candidates through various communication channels.
• Conduct HR Pre-screening.
• Completing documentation, taking HR interviews, salary negotiation etc.
• Coordination / Pre joining engagement with the candidates till successful on boarding.
• Building the database through References, Buddy Referral Scheme, and Head Hunting.
• Handling employee relations, disciplinary concerns, and grievance handling as per the defined guidelines/policies

We are Looking for:-

• Should have minimum of 2+ years’ experience in IT hiring.
• Excellent written and spoken English.
• Must be proactive, self-driven, and energetic.

Job Description

Job Description

Payroll Lead - APAC EMEA and North America Region JD:

Experience: 4-6 yrs of Exp.

Shift : 4 pm to 1 am

Oversee the payroll operations in EMEA & APAC and North America (Exp in Countries - Germany, France, UK and Spain)

Provide direct support and governance to third party payroll vendor. Implement, direct, and maintain procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.

Work with Legal, Finance, Accounting and HR to ensure payroll compliance in all regions. Be the point of contact for day-to-day international payroll operations. Ensure service delivery is accurate, timely and aligned with service level agreements.

Manage the ongoing relationship with the payroll vendor across the regions, coordinating with HR, Finance, Accounting, and local teams where needed. Track and report on the global payroll vendor's performance (i.e., open tickets, SLAs, etc.). Work with the vendor to effectively address employee inquiries.

Act as point of contact regarding the update of international payroll data to

Qualifications

Mandates : 

•Strong history of payroll coordination across multiple international countries including APAC,EMEA and North America

•Experience of working with projects, making process improvements or new vendor implementations would be advantageous.

•Experience managing a third-party payroll vendor.

•Experience of dealing with key stakeholders (HR, IT, Finance)

•Significant progressively responsible experience in a similar role within a fast-paced environment

•Excellent analytical and problem solving with confidence to make decisions and manage escalations

•Must be highly engaging, confident communicator and detail orientated.

•Experience on ADP SPM, ADP workforce and Ceridian Dayforce 

•B. Com / M.Com with 4-6 years relevant experience.

•Strong verbal and written communication skill.

•Team player and ability to work with strict timeline.

•Flexible to work in US shifts.

•Good in Microsoft Office.

•Ability to take ownership of the work.

•Ability to manage the stakeholders independently.

Additional information

Skills

payroll

FullStack Developer( Angular + Node) | Location: Remote

Key Responsibilities:

1) The incumbent will be responsible for

building microservices based on a leading

NodeJS API framework while also

contributing to a large open source

community where your work will be seen

and used by thousands of developers.

2) You will work with the tech team

council that is composed of senior

architects to work on technical definitions

of new microservices and will mentor junior

developers that integrate these services

into client projects.

3) Coding complex modules

4) Building a knowledge base of the latest

programming trends, best practices, and

methodologies

5) Customizations to existing open source or

custom built applications

6) Code review and enforcing best practices

Improve Application architecture

7)Constantly improve his/her own skill set

8) Impeccable written and verbal communication

skills with the ability to present, explain and

defend design concepts in team and stakeholder

meetings.

9) Experience representing work to a broader

product team and other leaders, clearly and

succinctly articulating the goals and concepts

10) Knowledge of Typescript and Loopback.io would

be an added advantage

Qualification:

1) B.Tech/ BCA/ MCA or M.Tech

2) Relevant Experience should be 3-6 years.

3) Experience in Javascript frameworks (Node.js,

Angular.js/Reactjs)

4) Node ( at least 2 years is mandatory with Angular)

Personal characteristics:

• Strong portfolio and excellent attitude
• Delivery oriented and able to work under strict deadlines.
• Ability to drive the project with the team
• Problem-solving and innovation skills are a must
• Detail oriented and ability to organize
• Must be self-confident to work in a team and individually
• Strong communication skills

Designation: Head of Human Resource

Location: Indore (M. P.)

Role: Full time WFO

Job Summary:

The Head of Human Resource will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organizations mission and talent strategy.

Responsibilities:

1. Recruits, interviews, hires, and trains new staff in the department.
2. Oversees the daily workflow of the department.
3. Must have great connection with the TPO’s, college campus’s department and ability to conduct the campus drive smoothly.
4. Provides constructive and timely performance evaluations.
5. Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

1. Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
2. Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
3. Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
4. Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
5. Conducts research and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system.
6. Monitors and ensures the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
7. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
8. Develops and implements departmental budget.
9. Facilitates professional development, training, and certification activities for HR staff.
10. Performs other duties as required.

Required Skills/Abilities:

1. Excellent verbal and written communication skills.
2. Excellent interpersonal and negotiation skills.
3. Must have great connection with the TPO’s, college campus’s department and ability to conduct the campus drive smoothly.
4. Excellent organizational skills and attention to detail.
5. Excellent time management skills with a proven ability to meet deadlines.
6. Strong analytical and problem-solving skills.
7. Strong supervisory and leadership skills.
8. Ability to adapt to the needs of the organization and employees.
9. Ability to prioritize tasks and to delegate them when appropriate
10. Thorough knowledge of employment-related laws and regulations.
11. Proficient with Microsoft Office Suite or related software.
12. Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Education and Experience:

1. Bachelors degree in Human Resources, Business Administration, or related field required; Masters degree preferred.
2. At least five years of human resource management experience required.

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools

The ideal candidate will have strong motivation, drive, client focus and people skills who can lead from the front and will relish playing a key role in achieving our new growth targets. 

Responsibilities

• Build, inspire and run a sales team
• Meet ambitious but realistic sales targets critical to envisaged company growth
• Keep track of and respond quickly to market developments
• Help to open-up and grow new income streams and take part in strategy development
• Work with editorial to customise products for clients

Qualifications

• 3+ years' of sales experience
• Sales management experience
• High level of competence in telephone sales
• Excellent verbal and written communication skills with ability to communicate effortlessly with senior post holders