11+ NPS Jobs in Delhi, NCR and Gurgaon | NPS Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

WHAT YOU’LL DO:

• Lead in the design and development of robust, scalable, and efficient software solutions, ensuring the highest standards in all aspects of software development.
• Design and implement high-quality, test-driven, scalable backend code for various client projects using TypeScript and Nest.js Develop and maintain APIs to support consuming teams.
• Work closely with frontend teams to optimize REST API integrations, ensuring efficient data fetching and caching strategies.
• Create and maintain documentation, implement and follow best practices for development workflow.
• Partner closely with Project Managers and other teams to ensure the successful delivery of significant software projects, coordinating resources and managing timelines for smooth project execution.
• Efficiently prioritizes and plans complex tasks, and influences a respectful, inclusive work environment, fostering continuous learning and growthContribute innovative ideas to ensure we deliver the best solutions for our clients.
• Act as a technical mentor to more junior engineers, fostering a culture of continuous learning and improvement.

WHAT WE’RE LOOKING FOR:

• Strong proficiency in English (written and verbal communication) is required.
• Experience working with remote teams in North America and Latin America, ensuring smooth collaboration across time zones.
• Deep expertise with Typescript and NestJs framework.
• Experience with authentication workflows and authorization mechanisms (OAuth, JWT)Experience with testing frameworks and best practices, including unit testing, integration testing, and e2e testing.
• Solid understanding of web technologies in general.
• Solid understanding of backend design patterns.
• Experience with designing applications that use and consume databases (SQL, ORM, etc).
• Extensive experience with building and maintaining versioned APIs Strong knowledge of GCP or other equivalent cloud platforms.
• Understanding of containerization technologies for development environments.
• Experience with messaging systems and patterns, ideally with tools like Google Pub/Sub or equivalentExperience with CI/CD pipelines for deployments (GitHub Actions preferred).
• Knowledge of security best practices, including CSP and OWASP Top 10, Ability to communicate effectively with technical and non-technical stakeholders.
• You should feel comfortable explaining technical concepts in simple terms.
• Experience working in fast-paced, Agile environments, balancing priorities across multiple projects.
• Experience mentoring junior engineers and leading development teams.

Nice to Haves:

• Experience with Algolia, Ninetailed, and Salsify
• Experience with front-end technologies like React and frameworks like NextJs
• Experience with Terraform and DevOps principles
• Certification in Cloud Development on any modern platform

Job Description

• Java engineer with 6-8 years of experience , person with strong Java, spring core, Springboot, Rest API , Microservices hands-on experience.
• Knowing Kafka is a plus.
• Well versed with CICD, Agile processes . good attitude, good communication skills.

Role

• Code development, testing, team coordination,
• Open to work on non-tech activities along with coding also.
• Should be ready and flexible to work from Impetus office and customer office as per the requirement of project.

Requirement:

• Degree/ Diploma in Graphic designing
• Ability to develop creative ideas and concepts, choosing the appropriate digital platfoms and style to meet the client's objectives.
• Proficiency in Various Graphic Design software for making banners, info-graphics, posters, etc
• Would manage the entire process of defining requirements, visualizing and creating graphics that includes illustrations, logos, layouts, photos, videos
• Creativity and Graphic Design skills.
• Strong instinct for visually engaging design
• Design evangelist with a strong eye for details and an innovative bent of mind
• Ability to defend your design direction and reasoning if challenged in client meetings
• Minimum 3 years working in a similar role 

Job Responsibilities:

• Interact with clients - AD or CD, and understand the brief and scope of projects
• Work with the Brand Strategist to add creative direction for digital marketing campaigns
• Create artworks for use across digital channels such as social media, Google ads, Websites etc.
• Work with the Brand Strategist for the internal branding and creative communication
• You will be working with a diverse team of strategists, copywriters, marketers and business development leads to bring client campaigns to life.

Job Description -

We are looking for a Quality Assurance Engineer with a Bachelor's in engineering, computer science, computer engineering, information technology, or a similar degree. Candidates should have experience in web and responsive application testing in microservice based architecture. As a Website QA Engineer, Will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems in web products.

Designation/Role Name: Software Test Engineer (Website)

Experience range: 1 to 5 years of experience

Responsibilities -

· Test current products and identify deficiencies.

· Suggest solutions to identified product problems

· Investigate product quality in order to make improvements to achieve better customer satisfaction

· Plan, create and manage the overall Quality Planning strategy

· Collaborate with the Product Development team to ensure consistent project execution

· Identify quality assurance process bottleneck and suggest actions for improvement

· Oversee continuous improvement projects

· Collect quality data

· Identify key KPIs for product quality

· Prepare and present reports and metrics to Senior Management

· Capable of handling multiple tasks and projects in parallel with tight deadlines.

Skills/Expertise :

· Strong in software testing & QA concepts and test case writing with a break the system approach.

· Knowledge of bug tracking and project management tool JIRA.

· Working knowledge of web application testing with microservice based architecture.

· Ability to test on different platforms,devices and cloud devices tools like browserstack.

· Experience in developing automated test scripts in mobile app testing using tools like Selenium Web Driver.

· Ability to develop test framework for web application testing using open source tools and technology.

· Scripting languages such as Java, python or Javascript.

· Experience in using configuration management or version control tools like GIT.

· Hand one experience with browser console developer tools for web application debugging.

· Hands-on experience with IDEs like Eclipse or IntelliJ IDEA.

· Knowledge of MYSQL and database concepts for database testing.

Good to have -

· Hands- on experience in CI/CD tools like Jenkins will be an add-on.

· Good to have knowledge in web page performance testing tools.

· Good to have knowledge in A/B testing tools.

· Salesforce Cloud based

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built.
2. You have a prior software development/electronics/embedded background.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
4. You obsess over minor details and strive for perfection.
5. You can handle both the software & hardware QA of the product.
6. You have prior software & hardware testing experience.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

We are looking for a Technology Leader to help us build the next-generation InsureTech platform from scratch. You will work with an amazing set of engineers on some of the most challenging tech problems and impact million of lives. 

Responsibilities:

- Define the technical architecture for Vital

- Complete responsibility of the development of the backend, web app, and the native app

- Recruit, manage and mentor a team of frontend developers, backend developers and quality engineers

- Ensure timely delivery of all features 

- 50% of the time will be in the actual development and 50% in code reviews, management and building the team

Requirements:

- 10+ years of application development experience in a good product company

- Expert knowledge of data structures, algorithms, databases, and caching technologies

- Must have managed a team of developers and QA engineers

- Must be hands-on with coding and development

- Undergrad CS degree from NIT or a good regional college is a MUST

• Complete responsibility of Google Ads, Linkedin Ads, Facebook ads.
• End to end campaign management (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generate maximum leads) ·
• Conduct keyword research and optimize campaigns. ·
• Research and analyze competitor advertising links and strategize the best plan ahead for the business.
• Optimize the ad copy, landing pages for the best lead quality.
• Optimize the campaigns regularly for improving performance.
• Identify trends and insights and optimize spend and performance based on the insights.
• Measure and report performance of all marketing campaigns, and assess against goals.
• Brainstorm new and creative growth strategies.
• Build on an existing level of search engine marketing expertise and develop a reputation for innovation and efficiency.
• Stay up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommend improvements.
  
  Skills Required: · Proven 2+ years SEM experience in managing PPC campaigns across Google, well-versed in performance marketing, conversion, and online customer acquisition. ·
  The Specialist will also portray a passion and exceptional analytical skills and demonstrate fluency in the acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
  Should have a good understanding of Google Analytics, Google Tag Manager.

• Working in high paced competitive stock trading environment with core web app development, scripting, data interpretation and manipulation skills
• Designing, creating and maintaining our in-house software for business requirements
• Work on innovative ideas to improve the user experience of our internal systems and applications which are used by the trading teams
• Improve on existing tools to make trade monitoring systems robust and more reliable

Ideal candidate should have:

• Engineering degree in Computer Science (preferred) or any other discipline
• Experience on Python web app development (Preferably Django)
• Ability to work as a full stack developer
• Experience in Shell/Perl or Python scripting
• Prior experience of Linux or Unix based operating systems
• Ability to create automation scripts
• Experience/Knowledge of financial industry
• Ability to work in fast paced environment under pressure and manage multiple high priority projects
• Willingness to learn and work on new technologies
• Excellent communication skills