
Technical Support L2 - Partner Engagement
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!
Position: Technical Support L2
Qualifications: Any graduate/Diploma
Experience: 2+ yrs
Job Description
- Troubleshoot Microsoft Office Products (O365)
- Windows 10 desktop issues
- Windows updates and driver issues
- Basic concepts of networking
- Ping
- DNS
- Web Browser Troubleshooting
- RingCentral Phone Systems
- Excellent Communication Skills
- Excellent Customer Service
- Outlook Troubleshooting.
- Third party application installation and troubleshooting (using reference guide)
Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.
Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)
Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.
Notice period – Max 60 days
Interview Mode: Face to Face on 20th August 2022

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Key Responsibilities: Strong Communication, Basic Knowledge Documentation.
If you're interested, please share your updated resume along with the following details:
Total Experience
Relevant Experience
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Expected CTC
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Looking forward to your response!


Job Summary:
As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Angular.
Job Responsibilities:
- Building and implementing high-quality user interfaces using JavaScript and the Angular framework
- Works independently with a broader perspective on the project
- Participates in requirements analysis, development, unit testing and documentation.
- Writes quality code to fit unique customer needs and configurations.
- Troubleshoots and debugs (with some guidance from senior team members if needed)
- Achieves better understanding of the company platform and processes and suggests improvements.
- Understanding the system architecture and technical goals of the product.
- Follow development process (source control, branching, testing, Code Review etc.) without assistance.
- Actively troubleshoot issues and assist with complex support queries which require further analysis.
- Provides mentoring/guidance to junior Software Engineers
- Delivers training and participates in knowledge sharing.
- Achieves better understanding of the company platform and processes and suggests improvements.
Job Requirements:
Must Have:
- Minimum 3 to 5 years’ experience
- Strong in Angular
- Strong in Typescript
- Strong of NodeJS
- Strong of multiple front-end languages (JavaScript, HTML, CSS) and their libraries
- Experience of consuming REST API
- Demonstrate understanding of good coding practices.
- Experience of writing unit tests.
- Experience of implementation on cloud.
- Use of tools such as JIRA, Git, GitHub.
- Ability to write cross-browser compatible code
- Good Communication skills.
- Ability to participate in team discussions.
- Positive attitude, willingness to learn and self-motivated.
Good to have:
- Exposure on SPA Front End App
- Exposure on Rxjs, Ngrx/store, Nx monorepo, Deck.gl
- Exposure on Turf.js (GIS), cypress
- Exposure on Storybook
- Experience of Docker
- Familiarity with database technologies such as MySQL, Oracle, and MongoDB
- Experience with Serverless.
- Ability to document code inline using JSDoc

- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members and stakeholders
- Should have hands-on experience in advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, Bootstrap, BackboneJS, ReactJS, DurandalJS, etc. (ReactJS is Mandatory)
- Proficient in web markup, including HTML5, CSS3
- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS, and experience in building/using REST APIs
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling and partial page updates.
Job Description
- Advising Clients for Commodities and Currency products.
- Calling existing clients for Commodity.
- Passing on research calls and engaging clients to trade
Qualification:
- Min Graduate (Candidate with MBA Degree or candidate with higher study plan should not apply)
- Ready to work in shifts
- Morning Shift- 8.30-5.30pm
- Evening shift -3pm to 12 am
- (Night travelling Allowance will be seperate
Roles & Responsibilities
As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.
To be successful, you must have a self-driven mindset, go getter attitude.
The responsibilities include:
- Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities
- Being able to lead/support UAT and production roll outs
- Creating, understanding and validating estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
- Carrying out DevOps activities which includes creating Jenkins pipeline
Key Skills
Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.
- Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
- Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
- Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
- Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
- Willing to working with latest Cloud and Container technologies like AWS
- Experience with both external and embedded databases. NoSQL DB experience is good to have
- Implementing unit testing using frameworks like JUnit, Mockito, etc.
- Proficient understanding of code versioning tools, such as Git
- Familiarity with Maven (Other building tools Ant and Gradle are good to have)
- Familiarity with continuous integration
- Good understanding of Agile practices
The KRA for the position is as follows:
- Make outbound cold/warm calls to find qualified leads
- Good knowledge of internet search techniques to identify potential clients / partner companies and update the prospect database
- Follow up on inquiries, engage in intelligent conversations with these inquiries leading to appointments and demo requests with client
- Give Product demo and presentation to client
- Research, prospect and identify large customer opportunities ensuring sufficient numbers in the funnel to ensure target attainment
- Involved in scope-of-work and proof-of-concept study
- Involved in market survey in the EdTech domain
- Involved in competition analysis

Required skill set:
- Should have good hands on with ServiceNow
- Should be have good communication skills

