Technical Support L2 - Partner Engagement

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

About the Role : 

We’re looking for a marketing intern who understands the basics and is eager to get their hands dirty across brand, content, growth, and website management. You’ll be working closely with the founding team and contributing to real business outcomes—not just make PPTs.

What You’ll Do

• Assist in planning and executing marketing campaigns across digital channels
• Create and manage content for social media (Instagram, LinkedIn, etc.)
• Support content writing—captions, blogs, basic copy
• Manage and update the Shopify website (product uploads, descriptions, banners, basic hygiene)
• Coordinate with designers/developers for website updates when needed
• Conduct market research and competitor analysis
• Help with influencer outreach and partnerships
• Support on-ground/launch activities if needed

What We’re Looking For

• Basic understanding of marketing fundamentals (digital, content, social)
• Familiarity with Shopify or willingness to learn quickly
• Good written and verbal communication skills
• Comfort with tools like Instagram, LinkedIn, Canva, Google Sheets, etc.
• A proactive attitude—you take initiative without being told
• Ability to multitask and work in a fast-paced environment
• Bonus: prior internships, personal projects, or experience managing a website/store

What You’ll Gain

• Hands-on experience building a brand from the ground up
• Exposure to real marketing strategy + execution (including D2C website management)
• Direct mentorship from founders
• A fast learning curve

Details

• Duration: 3 months
• Location: Gurgaon 
• Paid Internship

Please note: We're currently hiring people based out Delhi/NCR who can travel to Gurgaon Sector 54. No relocation.

Preferably -4 to 7 years of experience of selling any type of

Boilers/ Electric boiler/ super heaters.

B. Assist company in application discussion with clients and

generate enquiries.

   D. Convince client of superior technology and sell Electric type.

C. Fill up questionnaire during bidding stage for major bids, projects

& interact with client & team for quotes & all follow up.

D. Make weekly / monthly reports of client visits, review with

Management, team on enhancing market share, maintain list of

RFQ, quotes,Orders etc.

E. Make technical & application selling, quote preparation & follow

up with clients of all nature and starategise solution to ward

competition.

F. Take initiative in solving problems at site for products supplied

when called for.

G. Ensure guarantee runs, educate clients on proper running of our

products & minimize and solve guarantee   claims.

  J. Participate in exhibitions & educate clients on our product

features, screen web portal and download and bid new opportunities,

arrange vendor registration for domestic & international markets,

constant follow up with foreign agents.

Job description :

Looking for a passionate developer and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

• Design and develop new features using Full-stack development (Java/Spring/React/Angular/Mysql) for a cloud(AWS/others) and mobile product application in SOA/microservices architecture.
• Design awesome features and continuously improve them by exploring alternatives/technologies to make design improvements.
• Performance testing with Gatling (Scala).
• Work with CI/CD pipeline and tools (Docker, Ansible) to improve the build and deployment process.
• Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

• Good coding/problem-solving skills and interest in learning new things will be the key.
• Time/Training will be provided to learn new technologies/tools.
• 1 or more years of professional experience in building web/mobile applications using Java or similar technologies (C#, Ruby, Python, Elixir, NodeJS).
• Experience in Spring Framework or similar frameworks.
• Experience in any DB (SQL/noSQL)
• Any experience in front-end development using React/Vue/Angular/similar frameworks.
• Any experience with Java/similar testing frameworks (JUnit/Mocks etc).

Position : Senior Java Backend Developer

Job Location: Navi Mumbai / Bangalore / Hyderabad / Pune

Job Description :

At least 5 years of professional experience in developing backend applications using Java

- Proficiency in using Spring Boot, Hibernate, RESTful APIs, microservices and other modern web technologies

- Experience in working with relational and non-relational databases such as MySQL, MongoDB, Redis etc.

- Exp on Azure Cloud.

- Experience in using DevOps tools such as Docker, Jenkins etc.

- Knowledge of GraphQL and how to use it with Java

- Knowledge of best practices and principles of software engineering such as SOLID, design patterns, code quality, testing etc.

- Familiarity with agile methodologies such as Scrum or Kanban

- Ability to work independently and as part of a team

- Excellent communication and problem-solving skills

About The Role

CapitalNow.in technical team is seeking a hands-onQA Engineer with a noted experience on Manual Mobile Application, API Testing  and has the knowledge on Database.. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow.in.

Responsibilities

• Involved in Product discussions and discussions on impact analysis.
• Writing Test cases and Test scenarios for the application and passing QA for regular updates.
• Daily sanity checks to ensure that the product is working as expected.
• Assured quality, security and compliance requirements are met for supported technology domains.
• Leads modules and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems..

Essential Qualifications

• Have at least 3 years of hands-on working experience in Quality Analysis.
• Have 1+ years of experience in Database Queries (mySQL or similar).
• Have in depth knowledge on writing Test Cases and Test Scenarios.
• Have experience on writing complex queries using MySQL.
• Having knowledge on JIRA or similar tracking tools.
• Experience working in large projects with ability to multitask.
• Strong analytical, communication and interpersonal skills.

Desired Qualifications

• Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage.
• Immediate joiner is most preferable.

Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.

• Natural creativity:

The best designers are creative visionaries, people who are capable of stepping back, seeing the big picture, and coming up with new ways of approaching challenges and making positive changes to how the company is managed and marketed.

• Not a CAVEr: 

You are a person that people like to be around. You are not a CAVE (Constantly Against Virtually Everything) personality.

• Say no to HiPPO: 

At Searce, we want people who value everyone’s opinions & perspectives. We don’t want them to get overpowered by HiPPO (Highest Paid Person’s Opinion)

1. Have a point of view and can distinguish between "good" and "great" work.
2. Strong hands-on skills which should range from designing using Photoshop to coding UI mockups. 
3. Hands-on knowledge of front-end technologies: Html 5, CSS, JavaScript.
4. Hands-on knowledge on Photoshop / Illustrator / Dreamweaver / Fireworks / Flash. 
5. A design portfolio demonstrating the breadth and proven experience in product and services marketing communication, workflow and interaction design, visual design work, and a thorough understanding of a good design process is required.
6. Have the ability to work on digital marketing strategies, define workflows, write concepts and content to generate interest in Searce’s products, brands, and services.
7. Have the ability to think strategically, act tactically, and solve problems quickly.
8. Successfully overcome engineering challenges and understand the need for testing and iteration of new user experiences.
9. Have a track record in creating highly functional, user-focused, complete, and desirable experiences and designs.
10. Be able to lead teams through the design process and partner effectively within cross-functional teams.
11. Be innovative, enthusiastic, flexible, and creative.
12. Demonstrate excellent project management and scheduling skills.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s degree in Design (B.Des.).

1. A lead of visual design who envisions and creates the next generation of user interfaces for customer service.
2. A design pioneer, who will invent user interfaces that combine speech, touch, and other modalities to drive intuitive interactions on smartphones, tablets, and other connected consumer devices.
3. The ability to combine strategy with design thinking to deliver an experience like our audience never had before.
4. Bring passion and dedication to his/her job and become a storyteller through exceptional and engaging designs.