
Technical Support L2 - Partner Engagement
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!
Position: Technical Support L2
Qualifications: Any graduate/Diploma
Experience: 2+ yrs
Job Description
- Troubleshoot Microsoft Office Products (O365)
- Windows 10 desktop issues
- Windows updates and driver issues
- Basic concepts of networking
- Ping
- DNS
- Web Browser Troubleshooting
- RingCentral Phone Systems
- Excellent Communication Skills
- Excellent Customer Service
- Outlook Troubleshooting.
- Third party application installation and troubleshooting (using reference guide)
Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.
Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)
Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.
Notice period – Max 60 days
Interview Mode: Face to Face on 20th August 2022

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· Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
· Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.
· Determining and managing tasks, issues, risks, and action items.
· Scheduling and facilitating scrum events, meetings, and decision-making processes.
· Monitoring progress and performance and helping teams to make improvements.
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· Preparing and presenting status reports to stakeholders.
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· Bachelor's degree in computer science, information technology, or a relevant field preferred.
· 6+ years of experience as a Scrum Master
· 3-4 implementation of LCNC platforms like Mendix.
· Ability to analyze and think quickly and to resolve conflict
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· Strong communication, interpersonal and mentoring skills
· Ability to adapt to a changing environment
· Self-motivation and ability to stay focused in the middle of distraction
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BE/Btech (EEE,EC) ME/Mtech (EEE/EC)
• Strong knowledge in Embedded C, C programming
• Should have knowledge on Microcontroller / Microprocessor, ARM architecture, Memory Subsystem
• Knowledge of communication protocols like I2C,SPI, UART, CAN ,USB, PCIE, GPIO programming
• Good Handson Knowedge in Linux Device Driver , Debugging, System Architecture
• Experience / good knowledge in developing boot loader, bare metal low level device drivers, testing and debugging the issues.
• Good knowledge / experience at least in one project in UBOOT, Linux device driver and BSP configuration and development in Yocto / Buildroot/ Busybox environment
• Knowledge on Linux based product development, hands-on with at least one project based on Linux with any Application Processor (MPU)
• Embedded domain with good knowledge and hands-on of 32 bit microcontrollers (preferably Arm Cortex MO/M4/M7)
• Should possess very Good Aptitude and Strong problem solving skills
10
• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and innovative work environment



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Familiarity with the client side framework
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2) Visit to Customer & New Enquiry Generation.
3) Promotions.
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