Technical Support L2 - Partner Engagement

at An international MNC specialized into Hardware & Networking

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Mumbai, Navi Mumbai, Pune
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2 - 10 yrs
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₹4L - ₹10L / yr
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Full time
Skills
Office 365
Microsoft Windows
MS-Outlook
Troubleshooting

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

 

Position: Technical Support L2

 

Qualifications: Any graduate/Diploma

 

Experience: 2+ yrs

 

Job Description

  1. Troubleshoot Microsoft Office Products (O365)
  2. Windows 10 desktop issues
  3. Windows updates and driver issues
  4. Basic concepts of networking
  5. Ping
  6. DNS
  7. Web Browser Troubleshooting
  8. RingCentral Phone Systems
  9. Excellent Communication Skills
  10. Excellent Customer Service
  11. Outlook Troubleshooting.
  12. Third party application installation and troubleshooting (using reference guide)

Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.

 

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)


Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.


Notice period – Max 60 days

 
Interview Mode: Face to Face on 20th August 2022
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