Assistant Sales Manager

Come Join Us

Experience.com - We make every experience matter more . . .

Position: Technical / Product / Customer Support Specialist

Job Location: Chennai (Base Location) / Remote

Shift Time: US shift (PST)

Employment Type: Full Time

Customer Support Specialists are responsible for an incredible customer experience, serving as a partner, consultant, and advisor to our client community of technology and services professionals. As a part of Experience.com’s Create WOW mission, Customer Support Specialists work with technology companies, offering top-notch customer support and creating long term customer relationships. Above all, the Customer Support discipline helps real people solve real business problems. Channeling their strong sense of empathy, Customer Support Specialists care about people as much as they do getting work done. Natural fluidity and thoughtfulness to written and verbal communication is key, and a good sense of humor is a plus.

Essential Duties and Responsibilities:

• Respond to and resolve customer queries through all support channels (including email, chat, phone).
• Drive timely incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals, ensuring consistent communication on status and next steps.
• Own the front-line technical support process, triaging cases and classifying them by their objective priority and customer-specific severity, diagnosing underlying factors, and prescribing a plan of action to address.
• Provide support and relationship management to customers by answering product questions, reviewing client issues, delivering end-user support and training, and conduct systems troubleshooting.
• Facilitate product feedback sessions with clients by prescribing an immediate solution to the core business problem, including workarounds if needed, while also serving as a channel to the product team for issues.
• Define and adhere to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including client satisfaction and knowledge scores.
• Delight customers and build loyalty by providing joyful and personal customer support, leveraging data to predict a customer’s pain-points and anticipate client needs in a human, approachable way.

Key Performance Indicators:

1. Performance against Support Service Level Agreement (SLA) metrics.
2. Internal Customer Feedback measures, including Customer Satisfaction (CSAT).

Skills and Experience:

• Bachelor’s Degree required.
• 1+ years of experience in customer service, client operations, or directly related experience.
• Prior experience or familiarity with a support case or ticketing system, such as Salesforce Service Cloud.
• Prior experience of using and testing APIs, as well as providing customer support on integrations.
• Basic knowledge of HTML, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a client’s configuration and implementation of our solutions.
• Prior experience within a software-as-a-service (SaaS) environment is a plus.
• Knowledge of SQL and relational databases in general is a plus.

Competencies & Proficiencies:

[LOW] Building Effective Relationships

• Selecting the appropriate communication method and tool given the information.
• Engaging with authenticity and empathy, nurturing genuine relationships.
• Choosing the guidance that best matches the audience, accurately delivering a message.
• Approaching situations with maturity using behaviors of inclusion and positive communication techniques to resolve conflicts.

[MOD] Bias for Action

• Managing project and program work effectively, delivering against known goals and deadlines.
• Contextualizing a known playbook given unexpected circumstances to meet goals and solve problems.
• Using autonomy to correctly identify the cause of a problem or situation and applying the right solution.
• Maintaining conditions of support for necessary action, despite competing priorities.

[LOW] Disciplined and Strategic Thinking

• Learning from past actions and outcomes to improve work quality consistently.
• Quickly defining the problem and applying the most effective solution, not necessarily the obvious one.
• Filtering for ambiguity that impacts the goals at hand instead of being reactive to atmospheric complexity.
• Using good judgment to select the appropriate course of action given the situation and data available.

About Us

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com

Requirements:

• Proficient in fundamental Software Design Principles, Data Structures, Algorithms, Problem Solving and Complexity Analysis.
• Proficient in programming languages like Python/Java/Javascript/Golang or similar.
• Strong understanding of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Hands-on Experience with SQL/NoSQL databases such as Postgres, Mysql, MongoDB.
• Hands-on experience with GIT, CI/CD, REST APIs and Cloud ( AWS/ GCP/ Azure) will be preferred.
• Understanding of Microservice Architecture and System Design Principles is a plus.
• Self-driven, detail-oriented and Strong sense of ownership, urgency, and ability to deliver great work.
• Demonstrated expertise in developing, releasing and maintaining large scale software applications.

• Develops Salesforce.com platform modules, dashboards, interfaces,     and database functions with VisualForce,and the Apex coding language
• Understand and utilize Salesforce strategies the technical standards, specifications and policies that are supported within the Salesforce ecosystem
• Experience with Salesforce.com Lightning UI, Apex, and performance optimisation
• Mentor junior team members in Integration Technologies, and Salesforce best practices
• Lead the technical planning & requirements gathering phases for Salesforce projects
• Lead Salesforce development team in developing solutions through collaboration and discussion, within our teams and with clients

Skill Requirements:

• Proven software development experience in PHP.
• Good knowledge of relational databases, version control tools and of developing web services.
• Experience in common third-party APIs (Google, Facebook, Ebay etc).
• Passion for best design and coding practices and a desire to develop new bold ideas

Senior Web Backend Developer

 Company Overview:

It is a US based startup founded in 2018 to build an edge data platform for the autonomous world.Rich data in large volumes is getting collected at the edge (outside a data center) in use cases like autonomous vehicles, smart manufacturing, satellite imagery, smart retail, smart agriculture etc.These datasets are characterized by being unstructured (images/videos), large size (Petabytes per month), distributed (across edge, on-prem and cloud) and form the input for training AI models to get to higher degrees of automation. It is engaged with building products that solve these unique challenges and be at the forefront of this edge data revolution.

The company is backed by prominent VCs and has it’s entire software engineering team based out of India and provides ample opportunities for from-scratch design and development.

Role:

This role is an individual contributor role with key responsibilities in developing web server backends for Akridata management plane software that provides a ‘single pane of glass’ for users to manage assets, specify and monitor large volume data pipelines at scale involving 10s of petabytes of data.

This role involves:

1. Working with tech leads and the rest of the team on the feature design activities and picking appropriate tools and techniques for implementation.
2. Be a hands-on developer able to independently make correct implement choices, follow sound development practices to ensure an enterprise grade application.
3. Guide and mentor junior team members.

 What we are looking for:

1. A Bachelor’s or Master’s degree in computer science with strong CS fundamentals and problem-solving.
2. 5+ years of hands-on experience with software development with 3+ years on web backend development.
3. A good understanding of backend application interactions with relational databases like MySQL, Postgres etc
4. Knowledge of web server development frameworks preferably on Python.
5. Enthusiastic to work in a dynamic, fast paced startup environment.

Good to have:

1. Hands-on experience with designing database schema and implementing and debugging SQL queries for optimal performance for large datasets
2. Experience working with applications deployed on Kubernetes clusters.
3. Experience with working on a product from early stages of it’s development typically in a startup environment.

Job Description

• Experience: 2-7 years
• Location: Delhi
• Industry: Recruitment/Staffing
• Salary Best in The Industry with Fixed Salary and Incentives.
• Other Perks: PF + Medical Insurance + Accidental Insurance etc.

Job Role:

• Recruitment for Middle and Top-Level Positions only permanent Hiring.
• Sourcing the Candidates through Job Portals, Headhunting, Social Networking, reference etc. in the stipulated time frame
• Contact eligible candidates for interviews & follow-ups.
• Making Recruitment Strategies
• Handling Recruitment Life Cycle
• Experience in Team Creation/Handling would be an added advantage.
• Mapping target companies and competitors.
• Team handling role for Leads and above
• Client Management

Desired Candidate Profile:

• Should have experience in handling mid and senior-level IT or NON-IT mandates.
• Must be proficient in using job portals like Naukri, LinkedIn.
• Preferring candidates with excellent communication skills
• Minimum 1 year of experience from a consultancy background

Job Summary

• Minimum 2years working experience in Application development using Angular 5/6.
• Strong proficiency in JavaScript and the JavaScript object model, JS MVC frameworks, redux such as Angular5/6, State Management With NgRx(Required).
• RestAPI Integration via Http,
• ThirdParty Integrations (Angular Material or PrimeNG),
• Lazyloading ( custom preloading Strategy ),
• Validation,
• Reactive Architecture ( RxJs Observables & Operators )
• Unit Testing (*not mandatory but would be a plus),

Responsibilities and Duties

• Be part of a full team delivering a complete front-end application
• Ensuring high performance on mobile and desktop
• Cooperating with the back-end developer in the process of building the RESTful API
• Develop/Design, implement, and test high-quality web applications in a cloud-based environment.
• Help brainstorm and plan new applications and web services.
• You will take ownership of technical problems and their resolution, including proactively
• Communicating with product managers, developers, architects, and the operations team.
• Provide accurate effort-estimates for deliverables.

Software Engineer – C++ (3-6 years of experience)

1. Telecom/Volte LTE 2g 3g  Preferred
2. Programming knowledge of multi-threading, sockets, IPCs.
3. Well versed with std and boost libraries.
4. Working knowledge of GNU compilers, optimization techniques on Unix/Linux based systems.
5. Proficient in debugging tools like GDB/Valgrind and profiling tools like oprofile.
6. Knowledge of Diameter (AAA) Stack

• Development experience of communication protocol stacks
• Hands on experience in multi-threaded design techniques and implementation
• Good hands-on experience on data structures and algorithms