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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Responsibilities

• Responsible for the sales of corporate kiosks, industrial Label printers, Line Matrix Printers, and POS terminals (80% primary product).
• Sales of AIDC printers (20% secondary product).
• Conduct periodic meetings with end customers across various verticals.
• Manage new business development with a focus on corporate customers.
• Own the entire sales cycle from quoting to collection.
• Achieve assigned monthly targets.

Desired Candidate Profile

• Experience dealing with corporate customers.
• Ability to sell push products.
• Experience in business development and new customer creation.
• Innovative in identifying potential customer bases.
• High motivation and passion for performance.
• Contacts/experience in Manufacturing, Retail, Healthcare, or Hospitality is advantageous.
• Self-driven and able to handle challenges effectively.
• Proven track record of over-achieving sales targets.

We are seeking a dynamic Enterprise Sales Executive to drive business growth in Convergence Active Components and Enterprise Applications. The role involves marketing and selling cutting-edge networking, communication, and security solutions to enterprise clients, identifying business opportunities, and building long-term customer relationships.

Product Portfolio Includes:

• Networking: Core, Edge, and Distribution Switches, Wi-Fi
• Applications: Unified Communication & Collaboration, Network Management & Optimization (NMS)
• Voice: IP PBX
• Security: IP Surveillance
• Video: Video Conferencing / Telepresence
• Storage Solutions

Key Responsibilities

• Identify, engage, and develop enterprise accounts in assigned regions.
• Generate leads through market research, networking, and direct sales calls.
• Understand customer requirements, uncover business pain points, and propose tailored solutions.
• Conduct product presentations and demonstrations for clients.
• Handle negotiation, order closure, and payment follow-ups.
• Manage and grow customer relationships to ensure repeat business.
• Collaborate with internal teams for seamless project delivery.
• Travel extensively to meet clients and explore market opportunities.

Candidate Requirements

• Education: B.Sc / BE / B.Tech / M.Sc / MBA (Preferred in relevant disciplines)
• Experience: 3–5 years in Enterprise Telecom / Networking Sales, handling products like Routers, Switches, IP Telephony, Security, and Collaboration tools.
• Industry Exposure: Experience with OEMs like Cisco, HP, Juniper or System Integrators such as Avaya, Wipro Infotech, NEC, Dimension Data, HCL Infosystems, Intellicon, etc.

• Skills & Attributes:
• Strong sales acumen with a proven track record of achieving targets.
• Excellent communication and presentation skills.
• Ability to work independently and manage large accounts.
• Computer literacy and CRM proficiency.
• Self-motivated, positive attitude, and a team player.
• Willingness to travel extensively.

Why Join Us?

• Opportunity to work with high-value enterprise networking and communication solutions.
• Exposure to leading global brands in the IT and Telecom space.
• Growth-oriented role with performance-driven rewards.

What your day job looks like at GroupM:

• Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia)
• Support the training and growth of your team
• Enforce retail/ecomm. best practices with a focus on platform expertise, consistency, and quality of work delivery
• Be accountable for consistent work delivery to GroupM regional teams by ensuring a high quality of output
• Serve as point of escalation for your team and take ownership of resolving any issue
• Provide career development and coaching for your team
• Line manage 2-5 direct reports
• Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done
• Present strong and effective communication across all levels

What you’ll bring:

• You are proficient in English
• You have 5+ year experience of planning and managing retail Search campaigns
• You have a high-level knowledge of retail Search platforms and third-party tools (Google Merchant Centre (Shopping Campaigns), Helium10, AMS, Kroger, Walmart, Pacvue, Instacart)
• You have expertise of handling online portal sellers on multi-channel, multi-platform model
• You have a strong hold on feed creation, feed management, Listing of products on all platforms, maintaining hygiene across all portals
• You possess strong analytical skills and a natural affinity for numbers to optimize for results
• You can examine raw data, draw conclusions and develop actionable recommendations as needed
• You have experience maintaining quality standards at scale
• You have experience providing service to local teams from a centralized location
• You have a passion for everything digital, with an active interest and understanding of online advertising industry trends
• You have excellent communication skills, both verbal and written
• You are proficient in Microsoft Excel and Google Sheets

Position - Category Head

Location - Mumbai ( Remote for now)

We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.

- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.

- The goal is to increase sales and profitability of business to drive sustainable growth.

Role:

- Creating and developing a long-term plan and strategy for development of the category.

- Develop strong working relationships with buying, marketing and merchandising teams.

- End to end management of product i.e. from supplier to customer.

- P&L owner for the group of categories managed.

- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.

- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.

- Vendor management: vendor sourcing & management, vendor relationship management.

- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.

- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.

- Category Analytics: proficient in analytics to identify growth areas and execute

Position/Title: Senior - Talent Acquisition

Department: Human Resources

Employment Type: Full-time

Location: Mumbai

Shifts (if any): 10:00 AM - 7:00 PM (candidate should be flexible to work as per business requirement)

Experience: 5-10 years

This position is on 3rd party payroll.

About Aeries:

Aeries is a global services company providing technology, business Founded in 2012, Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

For more information, log on to http://www.aeriestechnology.com 

Key Responsibilities:

1.      Non and IT Recruitment Strategy:

·  Develop a specialized recruitment strategy to attract top talent in the Non IT and IT sectors.

·  Stay updated on the latest IT and NON IT  developments to anticipate hiring needs.

2.       Candidate Sourcing and Engagement:

·  Identify potential candidates through various channels including job portals, networking events, and referrals.

·  Engage potential candidates with an understanding of technical requirements such as SAP, Oracle, cloud technologies, programming languages, and more.

3.       Stakeholder Collaboration:

·  Work closely with IT and Non IT department heads to define precise hiring needs and specifications.

4.       Candidate Assessment:

·  Conduct preliminary screening and technical assessments, ensuring candidates meet the technical and cultural fit for roles.

·  Coordinate technical tests and interviews with the respective teams.

5.       Market Intelligence:

·  Stay informed about market trends, competitive salaries, and benefits to attract and retain the best talent in the ERP and IT sectors.

6.       Process and Metrics Management:

·  Continually refine recruitment processes to enhance efficiency and effectiveness.

7.       Candidate Experience:

·  Ensure a seamless experience for candidates from the initial approach through the onboarding process.

·  Address any specific concerns related to ERP and IT roles.

Desired Minimum Qualification:

·  Bachelor’s degree

·  A minimum of [5 to 10] years of experience in talent acquisition with a focus on Non-IT and IT roles

·  IT technologies.

·  Proven track record in hiring for technical roles.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

 Job DescriptionPosition: Sr Data Engineer – Databricks & AWS

Experience: 4 - 5 Years

Company Profile:

Exponentia.ai is an AI tech organization with a presence across India, Singapore, the Middle East, and the UK. We are an innovative and disruptive organization, working on cutting-edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision-making to improve productivity, quality, and economics of the underlying business processes. Currently, we are transforming ourselves and rapidly expanding our business.

Exponentia.ai has developed long-term relationships with world-class clients such as PayPal, PayU, SBI Group, HDFC Life, Kotak Securities, Wockhardt and Adani Group amongst others.

One of the top partners of Cloudera (leading analytics player) and Qlik (leader in BI technologies), Exponentia.ai has recently been awarded the ‘Innovation Partner Award’ by Qlik in 2017.

Get to know more about us on our website: http://www.exponentia.ai/ and Life @Exponentia.

​Role Overview: 

·         A Data Engineer understands the client requirements and develops and delivers the data engineering solutions as per the scope.

·         The role requires good skills in the development of solutions using various services required for data architecture on Databricks Delta Lake, streaming, AWS, ETL Development, and data modeling.

Job Responsibilities

•         Design of data solutions on Databricks including delta lake, data warehouse, data marts and other data solutions to support the analytics needs of the organization.

•         Apply best practices during design in data modeling (logical, physical) and ETL pipelines (streaming and batch) using cloud-based services.

•         Design, develop and manage the pipelining (collection, storage, access), data engineering (data quality, ETL, Data Modelling) and understanding (documentation, exploration) of the data.

•         Interact with stakeholders regarding data landscape understanding, conducting discovery exercises, developing proof of concepts and demonstrating it to stakeholders.

Technical Skills 

•         Has more than 2 Years of experience in developing data lakes, and datamarts on the Databricks platform.

•         Proven skill sets in AWS Data Lake services such as - AWS Glue, S3, Lambda, SNS, IAM, and skills in Spark, Python, and SQL.

•         Experience in Pentaho

•         Good understanding of developing a data warehouse, data marts etc.

•         Has a good understanding of system architectures, and design patterns and should be able to design and develop applications using these principles.

Personality Traits

•         Good collaboration and communication skills

•         Excellent problem-solving skills to be able to structure the right analytical solutions.

•         Strong sense of teamwork, ownership, and accountability

•         Analytical and conceptual thinking 

•         Ability to work in a fast-paced environment with tight schedules.

•         Good presentation skills with the ability to convey complex ideas to peers and management.

Education:

BE / ME / MS/MCA.

About us:         Elixir Game Labs is part of a well-established group TCM Services, that focuses on seed funding globally since 2016 and has its presence in Navi Mumbai in India and Florida in the US. Elixir Game Labs was envisaged and incorporated in 2022. We are a young team of highly energetic gaming enthusiasts with a passion to create engaging mobile games.

About the role: As a Graphic Designer, you will take a significant part in shaping visual language and communications. You will be responsible for designing visually engaging & clutter-breaking graphics. The role would be reporting to the art lead.

Responsibilities:

·      Taking design briefs to understand requirements.

·      Develop intuitive, usable, and engaging interactions and visual designs for mobile.

·      Designing and producing marketing collateral by brand guidelines,

·      Presenting ideas, concepts and design solutions to various stakeholders and incorporating their feedback into the final design.

·      Collaborate with cross-functional teams throughout the design process.

·      Stay abreast of UX trends and look for creative ideas and inspiration in parallel analogous worlds.

·      Research and track advancements in mobile application design patterns.

·      Break any design problem down into viable actionable chunks and solve them with clarity and precision.

·      Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.

Candidate requirements:

·      Degree in Design, Fine Arts or related field.

·      Must have prior experience as a Graphic Designer as well as a strong portfolio of related projects.

·      Must possess a good knowledge of design tools such as Adobe Photoshop, Illustrator, and After Effects. Knowledge of Adobe XD/Figma is a plus.

·      Must pay strong attention to detail and have a keen eye for aesthetics.

·      Must have excellent communication skills and can clearly articulate your ideas, designs, & suggestions.

·      Must be a strong team player who can collaborate effectively with different stakeholders.

Perks:

·      Medical insurance

·      Recreational club & gym facility

·      Subsidized canteen food

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