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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Title: Sales Engineer (International)

Location: Ghatkopar

Department: Sales and Marketing

Experince: 2-3year

Qualification

• Diploma or Graduation in any Engineering field

Skills

• Business acumen

• Excellent communication skills

• Commercial awareness

• Self-motivation

• Negotiation skills

• Networking skills & Relationship building

• Ability to work independently.

• Problem-solving skills

• Ability to travel extensively.

Key Responsibility

• The Sales Engineer shall aim to maximize profits through the implementation strategies

throughout international market.

• Analysing and investigating customer requirement, demand and competition

• Devising and presenting ideas and strategies

• Marketing activities like providing presentation and technical know-how to the probable

end users

• Follow-up enquires & monitoring customer satisfaction throughout business cycle.

• Field work and should work on Targets.

• Develop a thorough understanding of customer needs.

• Monitor and report on sales performance and customer feedback.

• Review and respond to customer inquiries and complaints.

• Travel to international markets to attend tradeshows, conferences, and customer meetings.

• Manage sales and customer service activities.

• Develop and maintain a customer database.

Review Criteria

• Strong Product Manager Profiles
• 7+ years of product management experience, of which 2+ years in healthcare, pharmaceutical, life sciences, or AdTech domains
• Must have built or scaled products involving Data Science, Machine Learning, or AI
• Must have experience working end-to-end on product lifecycle — strategy, roadmap, development execution, stakeholder alignment, user research, product optimization, and adoption (0 to 1 product experience is preferred)
• Hands-on experience collaborating with engineering, data science, design, supply teams, and demand-side teams on parallel product initiatives
• Must have a strong understanding of demand-side and supply-side mechanisms, programmatic advertising, data intelligence products, or marketplace platforms
• Experience in companies serving Healthcare Professionals (HCPs), Pharma, Life Sciences, or HealthTech advertising is a must
• Top/Well known Product companies (preferably in HealthTech)
• CTC includes 20% variable
• HealthTech exposure is a must (current or past experience)
• Its an IC role

Preferred

• Experience working on AI-driven features such as predictive models, segmentation, personalization, or automated optimization

Job Specific Criteria

• CV Attachment is mandatory
• What is your preferred location — Noida or Mumbai?
• If you’re based in Mumbai, are you comfortable traveling to the Noida office for one week each month?
• Are you available for an in-person interview for one of the rounds?
• Which HealthTech company(ies) you have worked for?

Role & Responsibilities

We are seeking a visionary and technically savvy Principal Product Manager to lead the strategy, development, and growth of our Identity Resolution products, including the HCP Graph, probabilistic and deterministic identity solutions, and data partner integrations. This role sits at the intersection of data, product, and healthcare advertising, giving you the opportunity to shape how company identifies, unifies, and activates HCP audiences across the ecosystem. You will define the future of identity in healthcare marketing and play a pivotal role in building products that maximize both privacy compliance and advertiser ROI.

Key Responsibilities-

Product Strategy & Vision:

• Define and evangelize the vision for company's identity resolution products and HCP data graph.
• Build a product roadmap that balances technical innovation, market differentiation, and business impact.
• Conduct competitive research and explore emerging identity technologies to ensure company remains at the cutting edge of HCP data solutions.

Product Development & Execution:

• Lead end-to-end product lifecycle: ideation, requirement definition, development, launch, and iteration.
• Collaborate with engineering and data science teams to design scalable identity solutions leveraging first-party, third-party, and probabilistic signals.
• Author high-quality PRDs, user stories, and acceptance criteria, ensuring clarity for cross-functional teams.
• Drive integration strategy with data partners, DSPs, and other activation channels to expand company's reach and addressability.

Data & Privacy Expertise:

• Develop solutions that unify HCP identities across platforms while maintaining strict compliance with privacy regulations like HIPAA, GDPR, CCPA, and industry-specific rules.
• Ensure high identity match rates, data quality, and robust governance frameworks.
• Explore advanced techniques such as probabilistic linking, email-based resolution, and graph modeling to continuously improve audience unification.

User Experience & Enablement:

• Collaborate with UX designers to simplify complex workflows for internal teams and clients managing HCP audiences.
• Provide clear product documentation, training, and enablement materials to maximize adoption.

Performance & Optimization:

• Define metrics for success (match rate, segment addressability, HCP coverage, platform adoption) and continuously optimize solutions.
• Use data-driven insights to iterate on products, identify gaps, and enhance identity resolution accuracy and reliability.

Ideal Candidate

• Bachelor’s or Master’s in Computer Science, Engineering, Data Science, or related field.

Experience:

• 7+ years in product management, with significant experience owning data-centric products, preferably identity resolution, CDPs, DMPs, or large-scale data systems in AdTech/MarTech.
• Proven track record in data integration, audience unification, or identity resolution products.

Skills & Expertise:

• Strong knowledge of identity systems: deterministic and probabilistic matching, identity graphs, email-based resolution, hashed identifiers, device IDs, and consent management.
• Deep understanding of healthcare and HCP data ecosystems is a plus.
• Ability to translate complex technical solutions into clear product strategy and business impact.
• Exceptional stakeholder management, communication, and leadership skills.
• Strong analytical mindset with experience in SQL, data modeling, or analytics.
• Comfort operating in a fast-paced, high-growth environment and leading cross-functional initiatives.

Nice-to-Haves:

• Hands-on experience with machine learning for audience modeling or lookalike targeting.
• Familiarity with privacy-enhancing technologies, clean rooms, and data encryption.
• Experience building and scaling HCP identity graphs or multi-source data unification platforms.

BDM Cum Operation Manager

Candidate to drives revenue and growth by identifying new opportunities, forging strategic partnerships with travel agencies and corporate clients, and developing effective sales strategies. Key responsibilities include conducting market research, negotiating contracts, building client relationships, and collaborating with internal teams to achieve sales targets and increase profitability. Along with defining and executing business growth strategies, identifying new corporate or inbound travel opportunities, building strong client relationships, developing sales proposals, managing sales pipelines, and collaborating with internal operations teams to ensure client satisfaction and achieve sales targets. Has also done MICE and Corporate empanelment

Key Responsibility

Prospecting and Lead Generation

Strategic Partnerships

Sales Strategy Development

Negotiation and Contracting

Client Relationship Management

Financial Planning

Strategy & Growth

Opportunity Identification

Sales & Proposals

Market Monitoring

Qualification :- 12/15 years of Min experience in Travel Agency.

Understand Sales generation, Business Development and Operations. Reporting to the CEO/Director of the company. Graduate/PostGraduate

Salary : 12-15 Lacs.

Industry: The candidate must be from Travel/tourism Industry only.

Destinations Unplugged Travel Services Pvt Ltd

Phoenix House A, T-8

East Zone, Phoenix Palledium,

462 Senapati Bapat Marg, Mumbai-400 013

Landmark Phoenix Palledium Mall (Lower Parel)Fountain Side entry

Working Days -5 Days

• Strong B2B Sales / UX/UI/Tech solutions Consulting Sales Profile
• Mandatory (Experience 1): Must have 2+ YOE in B2B Tech solutions Sales, with a focus on selling UX/UI services or digital transformation consulting solutions
• Mandatory (Experience 2): Must have direct experience in hunting new leads, fixing meetings, and closing deals with CXO-level stakeholders
• Mandatory (Experience 3): Must have strong consultative selling experience — including handling proposals, pricing, RFPs, and end-to-end sales cycles
• Mandatory (Core Skills 1): Should be confident in outreach via LinkedIn and email
• Mandatory (Core Skills 2): Familiarity with CRM tools (Zoho CRM – added advantage), pipeline management, and reporting
• Mandatory (Company): UX/UI Design Studios OR Software Tech Service companies
• Mandatory (Exclusion): Do not consider candidates from EdTech, hardware sales, SaaS sales

Preferred

• Preferred (Domain): Knowledge of BFSI/Fintech

Preferred Companies

Target Comapnies: UI/UX & Design-Focused Agencies - (Lollypop Design Studio, Yellow Slice, Think Design, 3 Minds Digital, TECHVED Consulting, The Minimalist, Growth Hackers Digital, The Glitch, DesignCoz, F1 Studioz, HumanX, ProCreator, Octet Design Studio, Ungrammary, Onething Design, Iqonic Design, Dipa Inhouse.)

Software Development & Tech Service Startups - (Unico Connect, Robosoft Technologies, Binmile, EvolutionCo, Nimap Infotech, Route Mobile, Matrix Bricks, Probey Services, GwayERP, Miracuves, Avigma Tech, Dcyber TechLab Pvt Ltd, THINKBAR, AdvertSneak Technologies, Viaante, AMELA Technology, Terralogic Solutions Inc, Acumen Cognitive Engineering, Ambab Infotech.)

Large IT Consulting & Enterprise Service Companies - (Tata Consultancy Services (TCS), Infosys, LTIMindtree, Mastek, Onward Technologies, eClerx, Hexaware, Tata Teleservices)

• Define and execute innovation pipeline for the brand – knowing the stage Gate process
• Conceptualizing & launching new products – have past successes in conceptualizing a brand from scratch / repositioning etc.
• Responsible for driving and delivering business results on the brand
• Identify opportunities for the brand to grow which involves forecasting consumer insights and any opportunities and/or threats emerging from the competitive or technology landscape.
• Custodian of data for the portfolio; Analyse & Publish analytics for relevant categories/brand to aid critical brand decision making
• Work with activation and creative agencies on aspects like artwork, adaptations, in-store activations etc.

• Category Management
• Understanding of Marketing Communication Development and Assessment
• Strong Analytical Skills
• Knowledge of Business & Financial Analysis

Estimation Engineer (MEP)

Location: Kurla, Mumbai

Experience: 6 months - 2 yrs. + industrial exp. In Electrical Estimation.

Salary: 25K-30K

Reporting: Sales Manager

Opening: 1

Job Summary:

The Estimation Engineer will play a crucial role in the MEP (Mechanical, Electrical,

and Plumbing) company's pre-construction phase by preparing accurate and competitive cost

estimates for projects. The role requires a strong understanding of MEP systems, excellent

analytical skills, and the ability to collaborate with cross-functional teams. The ideal

candidate should have a minimum of three years of experience in estimation within the MEP

industry.

Responsibilities:

1. Project Evaluation and Documentation:

 Review project specifications, drawings, and other relevant documents to

understand project requirements.

 Conduct site visits to gather essential information and assess project feasibility.

 Analyse project scope, identify potential risks, and document project

constraints.

2. Cost Estimation:

 Prepare detailed cost estimates for MEP projects, including materials, labour,

equipment, and subcontractor costs.

 Utilize estimation software and tools to create accurate quantity take-offs and

cost breakdowns.

 Research and analyse historical cost data and market rates to ensure

competitiveness and cost optimization.

 Collaborate with suppliers and subcontractors to obtain competitive pricing for

materials and services.

3. Bid Preparation:

 Participate in the bid process, including reviewing bid invitations and

documents.

 Collaborate with the procurement team to gather necessary information for

bids.

 Prepare and submit comprehensive bid proposals within the specified

deadlines.

 Ensure bids are aligned with the company's financial and operational

objectives.

4. Value Engineering:

 Identify value engineering opportunities to optimize project costs without

compromising quality and functionality.

 Collaborate with the engineering and design teams to propose alternative

solutions and cost-saving measures.

 Conduct cost-benefit analyses to evaluate different design options and provide

recommendations.

5. Cross-Functional Collaboration:

 Collaborate with internal teams, including engineering, procurement, and

project management, to ensure accurate estimation and smooth project

execution.

 Participate in meetings with clients, architects, and consultants to clarify

project requirements and address cost-related queries.

 Provide technical support and expertise to the sales and business development

teams during client presentations and negotiations.

Qualifications:

 B.E / Diploma in Electrical.

 Strong knowledge of MEP systems, materials, equipment, and installation techniques.

 Proficiency in estimation software and tools (e.g., AutoCAD, Revit, Cost, etc.).

 Solid understanding of construction drawings, specifications, and industry standards.

 Excellent analytical and mathematical skills for accurate cost calculations.

 Strong attention to detail and the ability to work with complex data.

 Effective communication and interpersonal skills for cross-functional collaboration.

 Ability to work under pressure and meet tight deadlines.

 Professional certifications or affiliations related to estimating or MEP (preferred).

About Company

Our client is a luxury home décor brand and led by highly admired luxury brand builders, internationally trained designers, and world-class technology professionals.

Role & Responsibilities :

• Design and implementation of the overall web architecture
• “Pixel-perfect” implementation of our approved user interface
• Front End Development - Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
• Design and deployment of our database
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our REST API
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration and deployment
• Designing Database - Expertise in databases like MySQL, Other database like
• MongoDB , PostgreSQL Will be plus.
• Ensuring cross-platform optimization for mobile phones.

Requirements:

• Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-endlike React, Laravel.
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Who qualifies?
• Software developer with skill to develop front-end and back-end system in Web site
• development.
• The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.
• Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.