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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

We are seeking an experienced professional to drive regional business growth, manage financial partnerships, and lead end-to-end deal execution in the BFSI/Fintech space.

Key Responsibilities:

• Drive revenue growth and manage regional P&L
• Lead end-to-end deal lifecycle from sourcing to closure
• Build and maintain relationships with banks, NBFCs, and financial institutions
• Structure and execute corporate finance and lending transactions
• Develop and expand regional business pipeline
• Coordinate with stakeholders for transaction closure
• Ensure compliance with internal and external regulations

Requirements:

• 10+ years of experience in Corporate Finance / Banking / NBFC
• Strong network with financial institutions
• Experience in deal structuring and execution
• Exposure to Fintech / BFSI preferred
• Strong leadership, analytical, and communication skills

Total Experience (Mandatory): 1+ years of B2B Direct Sales / Business Development experience in Corporate Training, Learning Solutions, B2B EdTech, IT Services, or Enterprise Consulting Sales

Mandatory (Experience 1 – Direct Sales / Hunting): Must have hands-on experience in direct sales, including prospecting, client outreach, requirement discovery, solution pitching, negotiation, and deal closure.

Mandatory (Experience 2 – End-to-End Sales Cycle): Must have independently handled the complete sales cycle, from enquiry to proposal submission and closure.

Mandatory (Experience 3 – Account Management): Must have experience managing existing client accounts, including renewals, upsell/cross-sell, and long-term relationship management.

Mandatory (Experience 4 – Technology & Consulting Orientation):Basic to intermediate understanding of emerging technologies such as Cloud, Data, AI/ML, Cybersecurity, DevOps, or Digital Transformation domains.

Mandatory (Communication Skills): Must have excellent verbal and written communication, negotiation, and presentation skills to articulate value propositions and influence clients.Ability to listen actively, understand client needs, and provide tailored solutions.

Mandatory (Education Background): Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory.

Strong experience in warehouse operations including inventory control, staffing, order fulfillment, inbound & outbound logistics, and warehouse efficiency.

As a Warehouse Manager, you will be responsible for the overall management of the warehouse operations including inventory control, staffing, order fulfillment, inbound & outbound logistics, and warehouse efficiency. You’ll play a pivotal role in ensuring seamless coordination across functions to support our ecommerce and retail supply chain.

Who Are We

A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.

ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.

WHY US

• Join top AI company
• Grow with your best companions
• Continuous pursuit of excellence, equality, respect
• Competitive compensation and benefits

You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.

To learn more about how we work, please check out

https://www.orbo.ai/">https://www.orbo.ai/.

We are looking for a qualified Backend Developer to design and code functional programs and applications. You will work as part of a team and individually with little supervision.

A great Application Developer has excellent knowledge of Javascript. 

They must be familiar with a variety of operating systems and platforms. The ideal candidate will also have an analytical mindset and a keen eye for detail.

The goal is to write “clean” and flawless code to produce fully functional software applications according to requirements.

Experience: 2 years and more

CTC: Upto 18 LPA

Skills Required

• 2+ years of web application development experience using Javascript
• Experience in Node.js, and Express.js/loopback.js
• Deep understanding of RESTful APIs
• Data modelling experience in both relational and NoSQL databases(MongoDB preferred).
• Experience deploying and maintaining a micro-service architecture
• Experience with Microsoft Azure
• Experience with server-less infrastructure paradigms (AWS Lambda, etc).
• Experience building a scalable product is a bonus!

Knowledge/Qualifications/ Competency

• Any Graduate – Any Specialization with 3+ yrs of relevant strong object-oriented JavaScript & MVC with analytical/logical thinking & problem solving skills (Object Oriented JS, JQUERY, NodeJS)

Responsibilities

• You will write reusable, testable, and efficient code
• You will look to optimise applications for performance and scalability.
• You will be building secured backend API's to be consumed by multiple applications (e.g. web and mobile)
• You will constantly be collaborating with a team member and help colleagues
• You will make architectural decisions
• You will use every possible opportunity to share your own professional experience with your team members

Our perfect candidate is someone that:

• is proactive and an independent problem solver
• is a constant learner. We are a fast growing start-up. We want you to grow with us!
• is a team player and good communicator

What We Offer:

• You will have fun working with a fast-paced team on a product that can impact the business model of E-commerce and BFSI industries. As the team is small, you will easily be able to see a direct impact of what you build on our customers (Trust us - it is extremely fulfilling!)
• You will be in charge of what you build and be an integral part of the product development process
• Technical and financial growth!

• Building an environment for the creative team to work in and overseeing their ideas and projects

• taking responsibility for the creative philosophy and the standard of output across the agency or department

• developing ideas for advertising or promotional campaigns

• pitching concepts to clients if you work at an agency, or presenting to directors if you work in-house

• overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented

• liaising with clients to keep them informed and to highlight any issues

• understanding the commercial aspects of the agency or marketing department

• hiring and managing the creative team.

1. Generate Creative ideas and concepts for kid's (Girls) clothing and accessories aligned with current fashion trend

2. Develop sketches, illustrations, and design prototypes for various age groups, from infants to pre-teens

3. Stay updated with the latest fashion trends, color palettes, fabric innovations, and design techniques in kids' wear industry

4. Translate trend research into practical and appealing designs

5. Material selection and sourcing

6. Create detailed technical specifications and tech packs for each design

7. Prototyping and sampling

Skills Required:

1. Bachelor Degree in Fashion Design or related field

2. Proven experience of fashion designer, preferably with kids wear (Girls

If you love interacting with high-net worth people, and maintaining strong long-term relationships, this is the position for you!

The WH/TL is a dynamic professional with experience in Business Development, Portfolio Management & Client Relationship Management in the Financial Services sector. (S)he would be responsible for driving teams to exceed sales targets and client relationship management by delivering the best standards of services.(S)he would be helping the teams to establish strong ties with them by designing & implementing their financial plans; and then by ensuring that they receive and execute on the right advice. (S)he would be a business manager as he would be responsible for P&L of his team.

 Wealth Management, Financial Services, Broking

 Responsible for development and management of respective zone teams, comprising Team Leaders, RMS

Responsibilities:

 Handling a team of Wealth Managers and planning and achieving Sales Targets for Wealth Management products through the team by motivating, Inspiring and providing guidance to the team to keep the performance levels high

 Maintaining profitability targets by ensuring good IRR and cross sell

 Identifying streams for revenue growth & developing business plans to build consumer preference

 Responsible for creation a client base in direct equity by acquiring new Private Wealth / HNI Clients / Corporate clients by interacting & developing rapport with all external/internal constituents of client at all levels; for maximum client retention & achievement of revenues

 Monitoring client’s portfolio performance and rendering sustained advisory services for securing high ROI

 Proven track record of establishing systems/ procedures, thereby contributing in a major way towards augmented growth and profitability level

 Fulfilling the compliance standards in Financial Planning, Asset Allocation and Product Sales and managing Delinquencies by ensuring proper Sales Process

 Recruiting, training and ensuring seamless induction to the newly joined team members and managing attrition within the team

 To ensure achievement of acquisition ,activation and other Cross sell targets .To also ensure achievement of sub targets within acquisition with a special focus on Premium segment customers

 To ensure achievement of business and revenue targets attributed for the company.

 Conduct performance reviews for effective monitoring and measuring of results.

Qualifications: Graduate/ MBA/PGDM in Finance

• Reads through or listens to material in Japanese language mainly, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning

• Translates online, video, and other media by providing subtitles

• Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately

• Prepare internal and external corporate documents for team members and industry partners

• Schedule meetings, appointments and manage other related works

• Maintain an organized filing system of paper and electronic documents

• Uphold a strict level of confidentiality

• Develop and sustain a level of professionalism among staff and clientele

• Translates a variety of documents including literary, legal, research, technical, scientific,

educational, and commercial materials

Roles & Responsibilities:

• Creating and executing a strong performance marketing strategy & execution plan.
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

Scope:

We have an urgent Job Opening for Public Relations @ Andheri (West)

Job Description:

• Conduct meeting - offline and online with potential & Existing clients.
• Conduct knowledge dissemination sessions, legal aid workshops, and presentations.
• Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
• Create company literature and other forms of communication.
• Create marketing and promotional materials, both print and electronic.
• Work with advertisers for timely and useable ad submissions, Copy edit, proofread, and revise communications.
• Design and launch email marketing campaigns.
• Promote products and services through public relations initiatives.
• Develop marketing communications campaigns.
• Research media coverage and industry trends.
• Conduct extensive media outreach.
• Coordinate conference, trade shows, and press interviews.
• If interested please apply