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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

We have opening for IT Company in Andheri East- Chakala

Role : Talent Acquisition Manager

Requirement

10+ years of experience in HR with major exposure in Talent Acquisition, preferably in the IT industry.

•  Identify talent needs and translate them into an agreed recruitment plan, aimed at the fulfilment of the needs within time, budget and quality constraints.
•  Develop an in-depth knowledge of the job specifications to include experience, skills and behavioral competencies needed for success in each role.
•  Conduct in-depth vacancy intake discussions leading to agreement with hiring manager on proposed recruitment plan.
•  Partner with stakeholders to understand business requirements, educate them on market dynamics and constantly evolve the recruitment process.
•  Create a hiring plan with deliverables, timelines and a formal tracking process.
•  Coordinate, Schedule and Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline.
•  Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences.
•  Identify talent needs and translate them into an agreed recruitment plan, aimed at the fulfilment of the needs within time, budget and quality constraints.
•  Develop an in-depth knowledge of the job specifications to include experience, skills and behavioral competencies needed for success in each role.
•  Conduct in-depth vacancy intake discussions leading to agreement with hiring manager on proposed recruitment plan.
•  Partner with stakeholders to understand business requirements, educate them on market dynamics and constantly evolve the recruitment process.
•  Create a hiring plan with deliverables, timelines and a formal tracking process.
•  Coordinate, Schedule and Interview candidates within the framework of the position specification. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline.
•  Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences.
• Recommend ideas and strategies related to recruitment that will contribute to the growth of the company, implement new processes and fine-tuning standard processes for recruiting that fit within the Organization's mission to deliver high-value results to our customers.
• Participate in special projects/initiatives, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior- level openings.
•  Build an “Employer Brand” in the Talent Market and Drive
• Improvements in the Talent Acquisition Process
•  Collaborate with marketing and communications teams for integrated branding campaigns.
•  Monitor and improve onboarding satisfaction scores and early attrition rates by tracking feedback from new recruits across.
•  Coordinate with HR operations, IT, medical admin, and business functions to ensure Day 1 readiness (system access, ID cards, induction slotting, etc.).
•  Ensure fast TAT, high-quality selection, and seamless onboarding process management.
•  Develop KPI dashboards (time-to-fill, cost-per-hire, quality-of-hire, interview-to-offer ratio) and present insights into leadership.

Candidate should be aware about backend testing

• Writing unit test cases using Junit and Mockito.
• Writing integration test cases using Spring Boot Test.
• Writing acceptance tests using Cucumber.

Candidate should be aware about frontend testing

• Writing Angular component tests using Jasmine and Karma.
• Writing Angular integration tests using Cypress and Cucumber.
• Candidate should be aware about backend testing
• Writing unit test cases using Junit and Mockito.
• Writing integration test cases using Spring Boot Test.
• Writing acceptance tests using Cucumber.
• Candidate should be contributing in designing and implementing regression test pack.
• Candidate should be aware about post deployment test suite.

Build financialsustainability

a. Building and sourcing work-streams such as corporate, foundation, multi-

laterals, Alumni, government etc. Good to be Subject matter Expert in

work-streams such as multi-laterals / foundations.

b. Design and execute deep engagement strategy with key relationships to

ensure renewals, upgrades and meaningful partnerships

c. Partner with the Director in leveraging the rich ecosystem towards building

a pipeline of funders.

d. Manage systems and processes that support development objectives and

comply with regulatory laws and MoU commitments

e. Lead and manage strategic partnerships with various organizations to

organize fundraising campaigns and events.

f. Facilitate legal agreements/ communications with partners as needed

g. Events: Support and Organize vents/ conferences/ seminars/ concerts/

charity fundraising events etc. to promote fundraising for partners

2. Due Diligence:

a. Conduct thorough due diligence on partners to make sure they are

compliant with existing laws and have strong track record.

b. Conduct thorough due diligence on individuals creating personal cause

campaigns to verify need and use of funds

3. Fundraising:

a. Help partners identify influential campaign creators or to create campaigns

themselves

b. Work closely with the digital marketing and content team to make sure

each fundraising campaign is a big success!

c. Feedback Reports: Ensuring that all donors are sent feedback reports on

timely basis and that partners provide high quality feedback reports

Campaigns: Develop pipeline of campaignsthat have large scale impact and

work with partners to execute those.

Company Description

UpSolve is a Gen AI and Vision AI startup that helps businesses solve their problems by building custom solutions that drive strategic business decisions. Whether your business is facing time constraints or a lack of resources, UpSolve can help. We build enterprise grade AI solutions with focus on increasing ROI.

Role Description

This is a full-time hybrid role for a Business Analyst located in Mumbai.

Please note: This is an onsite role and good communication skills are expected (oral + written)

Responsibilities

1. Understand existing system integrations for the client.

2. Map and identify gaps in existing systems.

3. Ideate, Advise and Implement AI Solutions to optimize business process.

4. Collaborate with multiple teams and stakeholders.

Qualifications

• MBA with focus on Business Analytics or Bachelor's degree in Computer Science or IT
• Minimum 4 Years of Experience
• Strong written, verbal and collaboration skills
• Immediate Joiner (Less than 5 days)

Work Location: Mumbai, Work from Office

• Job Description:      

• Team Leading experience upto 2 years

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

🚨 Priority Requirement – Salesforce Solution Architect

📍 Location: Bengaluru | Hyderabad | Mumbai | Pune | Mohali | Delhi

🕒 Shift: Noon | 🏢 Work from Office

✨ Key Focus: Highly skilled candidates with excellent communication skills

🔑 Role: Salesforce Solution Architect (Classic ➝ Lightning Migration)

Responsibilities:

• 🚀 Lead end-to-end Classic → Lightning migration
• 🗂️ Redesign data model (optimize custom → standard objects)
• ⚡ Configure Lightning features (Dynamic Forms, Flows, Omni-Channel, Pages)
• 🛠️ Recommend & implement AppExchange solutions
• 🤝 Collaborate with dev, admin & QA for releases
• 🔒 Ensure security, profiles & permissions compliance
• 🎯 Act as trusted advisor for Salesforce roadmap

Qualifications:

• 🏆 7+ yrs Salesforce exp. | 3+ yrs Lightning implementations
• ☁️ Expertise: Service Cloud, Marketing Cloud, Case Mgmt, Digital Engagement
• 🔄 Proven Classic → Lightning migration exp.
• ⚙️ Strong low-code/no-code (Flows, Dynamic Actions)
• 🎓 Salesforce Certified Architect (preferred)
• 💬 Excellent communication & stakeholder management

Profile: AWS Data Engineer

Mode- Hybrid

Experience- 5+7 years

Locations - Bengaluru, Pune, Chennai, Mumbai, Gurugram

Roles and Responsibilities

• Design and maintain ETL pipelines using AWS Glue and Python/PySpark
• Optimize SQL queries for Redshift and Athena
• Develop Lambda functions for serverless data processing
• Configure AWS DMS for database migration and replication
• Implement infrastructure as code with CloudFormation
• Build optimized data models for performance
• Manage RDS databases and AWS service integrations
• Troubleshoot and improve data processing efficiency
• Gather requirements from business stakeholders
• Implement data quality checks and validation
• Document data pipelines and architecture
• Monitor workflows and implement alerting
• Keep current with AWS services and best practices

Required Technical Expertise:

• Python/PySpark for data processing
• AWS Glue for ETL operations
• Redshift and Athena for data querying
• AWS Lambda and serverless architecture
• AWS DMS and RDS management
• CloudFormation for infrastructure
• SQL optimization and performance tuning

JobResponsibilities:

• Executing Power BI administrative tasks to oversee the management of licenses, capacity, workspaces.

• Manage data sources and creation of new connections/ workspaces

• Installation and maintenance of Power BI gateways

• Maintaining, administering, and optimizing the Power bi premium capacities and performance tuning

• Power BI license and cost management

• Hands on experience in CI/CD pipelines

• Testing new features from monthly Power BI updates and enabling it for broader groups

• Developing and maintaining PowerShell scripts, Power Automate for regular task automation.

• Experience in Power BI data modeling concepts and creation of new Power BI reports

• Deploying, automating, and maintaining Azure-based cloud services

• Evaluating new technology options and vendor products

• Developing and maintaining custom SharePoint Online pages along with administrative management

• Completing certifications and training on the latest technologies

• Identifying and documenting common recovery procedures for service-impacting incidents Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

• Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

• Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

• Managing customer interaction with the utmost professionalism, courtesy, and responsiveness

• Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.

CandidateProfile:

Eligible Branches:

• B. Tech./B.E. (CSE/ IT only)

Eligibility criteria:

• 60% plus or equivalent in Computer Science/ Information Technology Only

• 60% plus in 10th and 12th

• No active backlogs

Skills andAbilities:

• Knowledge about Power BI Admin and Azure services

• Excellent communication skills (spoken and written English)

• Ability to work in rotational shifts

• High-leveltechnicaltroubleshooting ability

• Customer orientation

• Excellent problem resolution, judgment, and decision-making skills

• Inclined towards learning scripting languages like JavaScript, Node .js, Java, Python.

Experience: 1-5 year of experience

Location: Noida / Mumbai / Hyderabad

Desirable Requirements:

1. Ability to handle a variety of position types/business groups/geographies effectively and independently
2. Ability to lead large teams and work directly with the teams on their day-to-day conversions
3. Should be able to drive and lead large customers independently thus increasing client wallet share
4. Plan, Strategize & build avenues/strategies for improvisation & scale numbers month on month
5. Requirement analysis, sourcing, interviewing, selling, salary negotiations, offering and post-offer follow-ups
6. Should have developed, driven, and executed comprehensive search strategies to recruit senior and niche Candidates in a limited Talent Pool
7. Utilized cost-effective tools to reduce average spend per hire and decrease cycle times
8. Should be able to work on capability building of the team and retaining the best talent