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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

The Quality Assurance Engineer is responsible for implementing and maintaining quality control processes to ensure that our products meet regulatory requirements and Environmental norms. We should work closely with cross-functional teams to identify quality issues, implement corrective actions, and continuously improve product quality and reliability.

• Quality Control Processes: Develop and implement quality control processes and procedures for manufacturing environmental products. Define quality metrics and standards to ensure compliance with regulatory requirements and customer specifications.

• Product Testing and Validation: Design and execute comprehensive testing protocols to validate the performance, reliability, and safety of composting machines, incinerators, and other environmental equipment.

• Regulatory Compliance: Ensure that environmental products comply with relevant regulatory standards and certifications, such as EPA regulations, ISO standards, and industry-specific requirements. Stay updated on changes in regulations and ensure product designs and manufacturing processes remain compliant.

• Root Cause Analysis: Investigate quality issues and customer complaints to identify root causes and implement corrective and preventive actions. Use problem-solving techniques such as root cause analysis, failure mode and effects analysis (FMEA), and 5 Whys to address quality issues and improve product reliability.

• Documentation and Reporting: Maintain accurate records of quality control activities, test results, and corrective actions taken. Prepare quality reports and metrics to track product quality, defects, and non-conformances. Communicate quality-related information to stakeholders, including management, engineering teams, and production staff.

• Training and Development: Provide training and support to production staff on quality control processes, procedures, and best practices. Promote a culture of quality and accountability throughout the organization by fostering a commitment to excellence and continuous improvement.

• Continuous Improvement: Drive continuous improvement initiatives to enhance product quality, manufacturing processes, and quality control procedures. Implement lean manufacturing principles and quality management methodologies to optimize efficiency and minimize waste.

Qualifications and experiences:

• Bachelor’s degree in engineering, preferably Mechanical/Electrical/Quality assurance/Quality management.

• Strong understanding of quality management principles particularly in manufacturing.

• Familiarity with relevant regulatory standards applicable to environmental products ISO 9001/14001/OSHAS etc.

• Proficiency in data analysis and problem-solving techniques to identify root causes of quality issues, implement corrective action.

• Strong attention to detail and accuracy in performing quality control tasks, documenting test results, and ensuring compliance with quality standards.

• Experience with Quality Management Systems, Familiarity with quality management systems (QMS) and quality control processes,

REVIEW CRITERIA:

MANDATORY:

• Strong sponsor acquiring and managing profile
• Must have 2+ years of experience in sponsorship sales, business development, partnerships, or events sales
• Must have experience in identifying & acquiring sponsors
• Must have experience creating sponsorship decks, proposals, and pitching
• Must have handled negotiations and closure of sponsorship deals
• Must have managed pre-, during, and post-event sponsor engagement
• Must be proficient in powerpoint and excel
• Bachelor's degree in Marketing, Business, Communications, or a related field
• Must be comfortable in a fast-paced, deadline-driven environment

PREFERRED:

• Events industry
• Experience in startup ecosystem events

ROLE & RESPONSIBILITIES

ROLE SUMMARY:

We are looking for a dynamic and driven Sponsorship Manager to join our team. The ideal candidate will be responsible for identifying, acquiring, and managing sponsors for various events and initiatives. This role is a unique blend of business development, client servicing, and event execution, and is ideal for someone with strong relationship- building skills and a passion for events and branding.

KEY RESPONSIBILITIES:

• Identify & Acquire Sponsors: Research and approach potential sponsors that align with our event themes and audience profiles
• Pitch & Negotiate: Create compelling sponsorship decks and proposals; lead negotiations to secure sponsorship deals
• Relationship Management: Serve as the primary point of contact for sponsors pre, during, and post events
• Sponsorship Fulfilment: Ensure all sponsorship deliverables (branding, speaking slots, stalls, digital exposure, etc.) are executed seamlessly
• Cross-functional Coordination: Collaborate with marketing, design, content, and event execution teams to deliver value to sponsors
• Post-event Reporting: Prepare performance reports and ROI presentations for sponsors to build long-term partnerships
• Market Research: Stay updated on sponsorship trends and competitors to identify new opportunities

IDEAL CANDIDATE:

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 2–5 years of experience in sponsorship sales, business development, or partnerships (event industry preferred)
• Excellent communication, presentation, and negotiation skills
• Strong relationship-building skills with a client-first mindset
• Ability to create persuasive pitch decks and proposals
• Proficiency in MS Office, especially PowerPoint and Excel
• High level of organization and attention to detail
• Comfortable working in a fast-paced, deadline-driven environment

Role & responsibilities

• Develop a customer sales pipeline and build new customer relationships
• Work with existing customers to grow the business and find new avenues for new product and business development
• Visit customers to learn about their ingredient needs and offer products from our large product portfolio
• Conduct market research and build networks to find new customer opportunities
• Follow customer requests, sampling and new project development
• Represent the company in Business fairs, conferences, tradeshows

Preferred candidate profile

• Bachelors in Commerce / B.Tech
• 2+ years of B2B sales experience (chemicals, fragrances, flavours, cosmetics, ingredients preferred)
• Proven success in customer acquisition & relationship management
• Customer-centric attitude with strong communication & positive spirit
• Organized, self-driven, able to work independently in fast-paced environments
• Proficient in computers & CRM tools
• Willingness for regular pan-India travel to meet key customers
• Strong interest/knowledge in fragrances, flavours & chemicals
• Innovative mindset with curiosity and big-picture thinking

Location:

• Mumbai, India (Mumbai Office)
• Bangalore office (Bangalore Office)
• Delhi (Work from Home / Remote)

Structured bonus offered in addition to fixed salary

Position requires regular travel within the assigned city/region and neighboring areas

We are looking for a Media Planning Lead for one of the leading Marketing Agencies in Mumbai.

Role - Media Planning Lead

Experience - 4+ years

Location - Mumbai

About the company -

Our Client is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 & has a team of 1000+ members in 8 years. We are present in Bengaluru, New Delhi and London, UK.

We offer holistic solutions that include Digital Content, Search Engine Optimization, Technology, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Business Research & Consumer Research, Brand Building and more.

We are also a valued Google Premier Partner, Adobe Solution Partner, and Zoho Premium Partner to service the whole tech and media suite for businesses.

With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth!

Job Description -

- Understanding the brands business objective and establishing tangible & quantitative KPIs

- Researching and creating the right buyer's digital journey to target the right audience

- Developing a detailed media plan basis objective and coordinating with media buyers for buying inventories and execution

- Managing a performance budget, optimising and scaling campaigns against tight granular KPIs

- Using Analytics tool such as Google Analytics, SimilarWeb, SEM Rush to analyse campaign data and use the learnings to improve campaign performance

- Using Facebook Pixel Helper and & Google Tag Assistant to ensure codes are fired correctly

- Negotiating key deals with third party vendors

- Post campaign reporting and data analysis & insights

- Coordinating with the creative, web design team for an integrated campaign and recommending best practises from a media point of view

- Maintaining healthy vendor and client relations

- End to end client servicing for media for both branding and performance campaigns

- Training new media team members & interns and bringing out their best on the job and creating processes to increase team efficiency

- Pitching to new business

- Keeping up with the latest media trends & innovations.

About Company
Our client is essentially a VC funded new age chemical distribution company that connects international buyers with high quality Indian manufacturers. It is founded by alumni of IIT-B, IIT-D, IIM-A.

Roles & Responsibilities:
• Will be responsible for providing a diligent and strategic approach to recruitment across a range of business divisions and job functions.
• The incumbent will be responsible for Sourcing, Assessment and managing the Interview process with all stakeholders.
• Liaison with business stakeholders and hiring managers for planning and successful execution of the hiring plan.
• Managing various sourcing channels like Employee referrals, Search partners, IJP, web portals and others effectively to close open positions within agreed timelines and cost.
• Strategizing innovative and effective ways to hire quality people
• Managing pre-joining activities by engaging offered candidates

Requirements:
• MBA or PG Diploma or any equivalent qualification.
• 5+ years of experience in managing end of end of TA process.
• Must be tech-savvy and work on software's.
• Should be well versed with LinkedIn Recruiter and other job boards.
• Excellent communication skills to build strong working relationships across a complex, matrix organization, with the ability to take the lead and provide advice and direction to internal stakeholders regarding recruitment processes.
• Creative thinker who can bring innovative solutions to improve processes and work methods
• Good analytical skills with the ability to collate, interpret and present data to impact and influence business decision making

• Interacting with the clients to understand their requirements and translating it to the developer to take it forward
• Acting as a liaison between end users/clients and internal teams and helping them fulfil client requests and resolving queries with optimum time and efforts
• Contributing to implement various solutions in the existing process flow of clients using our products and helping to communicate concepts to the product team to enhance the future product requirements

Desired Candidate Profile

• CA, CFA, or related field
• Excellent communication and task management skills
• In depth knowledge of the various Income Tax Department websites, portals, and their workings, etc
• In depth knowledge of the Income Tax Department rules, regulations, guidelines, due-dates, services, facilities, etc
• In depth knowledge of Income Tax return filing processes using XML Upload, JSON Upload, Prefilled JSON, etc
• In depth knowledge of the Income Tax Filing Regimes
• In depth knowledge of Income Tax XML responses, JSON responses, data points pertaining to calculation of Financial Rations, Balance Sheet, P&L, etc
• In depth knowledge of E-Return Intermediaries and their rules, regulations, guidelines, permissions, compliances, etc
• Passable knowledge of GST, GST Portal and GST filing processes
• A good working knowledge of the financial industry and regulatory environment
• Ability to quickly grasp the various data sources that the company covers and gaining a hold over them over a period of time
• Understanding and translating statistics to address client business problems and liaisoning with the analytics team to build and deliver custom solutions
• Good understanding of Data query languages like SQL, MS Office, R/Python (good to have) and other statistical analysis tools
• Ability to be creative, analytical, and think outside the box to solve problems

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

Title: Software Development Engineer Fullstack

Duration: Permanent / Fulltime

• Development and potentially maintenance of advanced software systems and their features.
• Interact with customers and partners to scope and estimate user stories from acceptance criteria.
• Produce highly testable code with an emphasis on quality and correctness.
• Work alongside other engineers to improve technology, while consistently applying established effective software development practices.
• Attend regular project meetings, report on progress and setbacks, and participate in both planning and retrospective exercises.
• Proficient in .NET Core /C# ,Strong in OOPs, MVC, Design patterns, SOLID principles, Web API,  SQL Server.HTML5, CSS3, JavaScript/Type scripting and web development frameworks.
• Expertise in React, Nodejs,
• 3 years of SQL server development 
• Database design SOAP, REST