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Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
💡 Profile: Full Stack Developer at Deqode
🔷 Experience- 2+ Years
🔷 Location- Mumbai (Andheri East)
🔷 Mode- 5 Days WFO
(Only immediate joiners & candidates serving notice period)
✨ What we want:
✅ Currently working in a product-based company
✅ Prior e-commerce platform/project experience
✅ Strong experience with MERN Stack development
✅ Proficiency in ReactJS & modern JavaScript (ES6+)
✅ Solid Node.js backend development skills
✅ Database management experience (MongoDB preferred)
✅ RESTful API design & integration
✅ Code optimization & performance mindset
Looking an experienced and organized Project Manager to oversee end-to-end project execution, ensure timely delivery, and coordinate between teams, clients, and stakeholders. The role requires strong leadership, planning, and communication skills to successfully manage projects and achieve business objectives.
Key Responsibilities:
- Plan, execute, and deliver projects within scope, budget, and timelines.
- Define project objectives, deliverables, and resource requirements.
- Coordinate with cross-functional teams (sales, operations, documentation, counseling, etc.).
- Track project progress, prepare reports, and communicate updates to management and stakeholders.
- Identify project risks, issues, and bottlenecks; implement corrective actions.
- Ensure client requirements are clearly understood and met with quality standards.
- Manage project documentation, compliance, and reporting.
- Lead, mentor, and motivate team members to achieve performance goals.
- Optimize workflows and improve efficiency in project execution.
Requirements:
- Proven work experience as a Project Manager.
- Strong knowledge of project management tools, methodologies, and reporting.
- Excellent leadership, problem-solving, and organizational skills.
- Strong communication and stakeholder management abilities.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Proficiency in MS Office, project management tools (e.g., Trello, Asana, MS Project, Jira).
About Role
As a Marketer – Social Media, you’ll own the brand voice across digital platforms. From managing the content calendar to engaging with our growing community, you’ll help bring our clean, conscious, and feel-good aesthetic to life.
Key Responsibilities
- Plan and manage content calendars across Instagram, LinkedIn, YouTube, and more.
- Coordinate with design, influencer, and performance teams for consistent storytelling.
- Manage community interactions — DMs, comments, and brand engagement.
- Track performance metrics, growth trends, and audience insights.
- Stay updated with emerging social trends, formats, and audios.
- Support shoots, collaborations, and product launches through smooth execution.
Required Qualifications
- 1–2 years of experience managing social media for lifestyle or D2C brands.
- Strong understanding of visual storytelling, tone, and brand aesthetics.
- Familiar with analytics tools and performance reporting.
- Highly organized, creative, and trend-savvy.
Perks and Benefits
- Competitive CTC: Up to ₹4.2 LPA
- Creative ownership of the brand's digital presence
- Work closely with a passionate, design-led marketing team
- Exposure to end-to-end brand storytelling across platforms
- Opportunity to experiment with new content formats and trends
- Direct mentorship from experienced brand and creative leads
- Employee discounts on all products
- A collaborative, inclusive, and aesthetically inspired work culture
- Growth opportunities within digital, content, and brand marketing
Interview Process
- Round 1: HR/recruiter screening.
- Round 2: Interview with Social Media Lead.
- Round 3: Final discussion with Brand Head/Co-founder.
Job descriptions
We are looking for a creative Web developer capable of producing user-friendly responsive web pages for web and mobile interfaces. Candidate should have 3+ years of experience, possess superior UI/UX skills and should be able to translate high level requirements into artifacts and transform them into intuitive and functional user interfaces and web pages.
Key Skills:
HTML5, CSS3, Photoshop, Dreamweaver, jQuery, JavaScript,
UI/UX designer, Responsive Designs, Bootstrap framework
Good to have skill: Angular
•Good knowledge of responsive Web Page Designing using HTML, CSS, JavaScript, Bootstrap & other responsive framework.
•Must be able to come up with creative design, layout and Presentation for all Work
•Understanding of Search Engine Optimization (SEO) soft skills.
•Good to have knowledge on any frontend framework like Angular.
•Hands on Experience on Corel Draw, Page Maker & Adobe photoshop
•Good Skills on MS Office Programs (Word, Excel, Powerpoint)
Responsibilities:
• Conceptual understanding of user interface design and the
design process
• Strong understanding of mobile platforms
• Create responsive HTML Pages for website
• Optimize website for SEO (HTML, CSS, Loading Time)
• Create HTML e mailers
• Work on Bootstrap or other Mobile Responsive software
• Stay up to date with latest technologies (HTML5)
• Work with .NET & Angular team for Website Development
• Good team player
• Provide individual ideas and concepts to the team
Job Summary:
Design and maintenance of existing web site.
Designing responsive html pages with mobile first approach.
Development of video on various topics.
Daily, weekly, monthly data updation of various product (online as well as offline module).
Preparation of Newsletter (monthly), Product Note, leaflet, brochure, one pager preparation.
E-Mailers designing (as per needs).
Product promotion through e-marketing.
Job title - Area Business Manager/ Area Sales Manager
Location - Mumbai
Job Responsibilities:
● Develop and implement strategic plans to achieve sales targets
● Lead and mentor a high-performing sales team
● Build and maintain strong relationships with clients and key stakeholders
● Analyze market trends and competitors to identify business opportunities
● Create business and revenue through Home Loan / LAP sales via channel partners/advisors/connectors & open market
● Effective liaison with banks/NBFCs for processing of loan cases
● Devise and implement various partner acquisition and retention programs
● Responsible for driving monthly and quarterly sales targets and other metrics
● Ability to use all communication platforms effectively (telephone, email, face-to-face)
● Devise and implement various partner acquisition and retention programs
Desired Candidate Profile
● 5+ years of experience in Home loan/LAP sales in NCR region in
● fintech/banks/NBFC/DSA channel, preferably in DSA market
● Excellent interpersonal as well as written and verbal communication skills.
● Strong team worker who can manage multiple stakeholders
● Must be highly sales-oriented and results-driven
● Working knowledge of Microsoft Office and CRM tool
- We're looking for someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs.
- The successful candidate should have a deep understanding of conceptualizing visuals based on requirements, creating images and layouts using design software of their choice. (We don't care if you make your layouts in MS Paint, so long as the job's done!)
- The candidate should also have experience in creating infographics and data-based visualization.
- We work in a fast-paced environment, so the ideal Graphic Designer will be able to hit the ground running as soon as we bring on a new client or project. Applicants with experience in a digital Ad agency would be given preference.
- Conceptualizing visuals based on briefs, requirements & editorial/content/social media calendar.
- Use digital illustration, photo editing software, and layout software to create brand creatives, in-store communication, ad adaptations & brand communications.
- Create visual elements such as logos, re-branding, packaging, original images, and illustrations to help deliver brand and promotional messages.
- Design brand campaign, promotion and mood boards, including an optimum selection of colours, images, and typefaces.
- Incorporate changes recommended into final designs and review designs for errors before printing or publishing them.
- Ensure final graphics and layouts are visually appealing and on-brand.
DESIRED PROFILE:
- Proven graphic designing experience for brands. Understanding and experience in digital content design will be an added advantage
- A strong portfolio of illustrations or other graphics for brands
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Degree in Design, Fine Arts or related field is a must
- Experience working in Agencies is a plus
- UI/UX design for Websites and Mobile Applications would be an added advantage
- Understanding of Brand Development with Mood Board and Palette Selection
- Minimalist Design Sense for designing Brand Promotion Artworks
- Excellent understanding of typography and font selection
AN IDEAL TEAM MEMBER WILL HAVE:
- Extensive experience with Illustrator, Photoshop and InDesign, specifically with branding, communication, UI design and multimedia presentation. (Like we said, MSPaint will do too, if the job gets done ;) )
- Experience in dashboarding, interface design, presentation skills and infographics would be a big plus
- Also support in making data-based presentations in PowerPoint would be appreciated.
The role holder will be responsible for the creation and design of various materials for print and digital collateral & to establish creative direction for the company as well as brand guidelines.
Role and responsibilities:
- Study design briefs and determine requirements
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand Work with copywriters and brand leads to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
Experience and Qualification:
- Proven graphic designing experience of 5 – 7 years
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Ability to work methodically and meet deadlines
- Collaborate with the business teams to understand the data environment in the organization; develop and lead the Data Scientists team to test and scale new algorithms through pilots and subsequent scaling up of the solutions
- Influence, build and maintain the large-scale data infrastructure required for the AI projects, and integrate with external IT infrastructure/service
- Act as the single point source for all data related queries; strong understanding of internal and external data sources; provide inputs in deciding data-schemas
- Design, develop and maintain the framework for the analytics solutions pipeline
- Provide inputs to the organization’s initiatives on data quality and help implement frameworks and tools for the various related initiatives
- Work in cross-functional teams of software/machine learning engineers, data scientists, product managers, and others to build the AI ecosystem
- Collaborate with the external organizations including vendors, where required, in respect of all data-related queries as well as implementation initiatives
At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 rides per day in the next 4 years in a profitable and sustainable manner.
We're looking for people who are passionate about creating great Android applications.
You've been around for a few API levels and you know how to delight Android users. You’ve got an eye for the beautiful Android design our users expect and an attention to detail down to the very last dpi. You know your way around the View hierarchy and are eager to partner with Product and Design to craft efficient, performant, and delightful user experiences. You like building for the long term and value patterns and structures that allow for maximum flexibility in a constantly evolving product.
You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/
What you should have:
- At least three years of engineering experience, a large portion of which in a team environment
- Bachelors/Masters degree in Computer Science, Engineering, or a related subject.
- Strong computer science fundamentals: data structures, algorithms and programming languages
- Experience working closely with product teams, designers, and other developers to create a truly delightful mobile experience
- Familiarity with design concepts and constraints on mobile platforms.
- Extensive understanding of Android framework components and their respective lifecycles
- Experience developing highly performant Kotlin code and view layouts and the ability to diagnose performance bottlenecks
- A disciplined approach to development, testing, documentation and code structure in a team environment
- Familiarity with the Android tool ecosystem for development, testing, debugging, and performance benchmarking
- An excellent understanding of best practices for concurrency and threading
- MVVM design architecture pattern for android.
Preferred skills:
- Open Source contributions & participation in programs like Google Summer of Code are a plus.
- Have published one or more Android apps on the Play Store.
- Dependency injections: Dagger, Koin.
- Multi-threading and coroutines in Kotlin/Rxjava.






