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Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
PHP
Laravel
HTML/CSSLocation: Mumbai or Remote
Duration: 3 to 6 months
About the Role
Websites.co.in is looking for a Full Stack Developer Intern to support our engineering team across backend and frontend development. You will work on real product features and fixes across our website builder platform used by small businesses globally. This role is designed for learners who want practical full stack exposure.
You will mainly assist, build small modules, fix bugs, and improve existing features under guidance.
What You Will Do
- Assist in building and updating features using basic PHP and Laravel
- Work on simple database queries and data handling
- Help create and modify REST API endpoints
- Build and improve basic responsive UI using HTML, CSS, and JavaScript
- Connect frontend pages with backend APIs using AJAX and JSON
- Fix minor bugs across frontend and backend code
- Support simple third party API integrations
- Use Git for basic version control tasks
- Learn and work with existing codebase and modules
Required Skills
- Basic knowledge of PHP and any MVC framework preferred
- Basic understanding of Laravel concepts is a plus
- Basic knowledge of HTML, CSS, and JavaScript
- Basic understanding of databases like MySQL
- Familiar with REST API basics
- Exposure to Git
- Has done at least one academic or personal web project
- Willingness to learn and take feedback
Perks
- Real product development exposure
- Mentored learning environment
- Fast skill growth
- PPO opportunity based on performance
· Knowledge of Appian architecture and its objects best practices
· Participate in analysis, design, and new development of Appian based applications
· Team leadership and provide technical leadership to Scrum teams
· Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced
by team
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Qualifications
· At least 3 years of experience in Implementing BPM solutions using Appian 19.x or higher
· Over 8 years in Implementing IT solutions using BPM or integration technologies
· Certification Mandatory- L1 and L2 a
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
· Appian BPM application development on version 19.x or higher
· Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
· Good leadership skills and the ability to lead a team of software engineers technically
· Experience working in Agile Scrum teams
· Good Communication skills
React.js
.NET
JavascriptJOB PURPOSE
-------------
- Develop .NET Core applications using React JS reusable components as per need / client specifications
- This is a hands-on role which involves writing code, testing, and deploying finished web applications and libraries
MAJOR ACCOUNTABILITY
----------------------
- Design, rapid prototype, and implement a scalable, reliable and maintainable node based web application
- Enforce code quality through test driven development
- Enhance, refactor, and continuously improve the existing codebase
- Collaborate closely with team to define product requirements
- Aggressively collect, analyse, and act on data about product performance
- Communicate effectively with technical and non-technical people
- Proactive in keeping your skills updated
ESSENTIAL SKILLS & EXPERIENCE
-------------------------------
- Excellent working knowledge of .NET Core, React JS, JavaScript.
- 4-6 year's overall .NET development experience (At least 2 years of experience in React JS)
- Experience in working with databases - SQL and Non-SQL Databases
- Experience in any visualization JS libraries like D3 JS / Charts JS / Sync Fusion / Fusion Charts will be an added advantage.
- GraphQL
- Hooks
- Redux / Flux
- TypeScript
EDUCATION
-----------
- Minimum education: Any Graduate BE / B.Tech would be desirable
- Languages: Excellent English written & spoken
HTML/CSSJavascript
Angular (2+)
AngularJS (1.x)Overall 4-5 years of solid experience with .Net.
Experience in .Net core
Strong knowledge of .NET web framework (MVC 4/5, Restful WebApi).
Good to have LINQ to SQL, LINQ to Objects, and LINQ to XML
Good to know Asp.net Web forms
Good to know about Front-end technologies like react, angular
Experience in JavaScript/CSS/Bootstrap/HTML5
React NativeJavascriptWe are looking for a Senior React Native Mobile App Developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Build pixel-perfect, buttery smooth UIs across both mobile platforms
- Leverage native APIs for deep integrations with both platforms
- Diagnose and fix bugs and performance bottlenecks for performance that feels native
- Reach out to the open source community to encourage and help implement mission-critical software fixes- React Native moves fast and often breaks things
- Maintain code and write automated tests to ensure the product is of the highest quality
- Transition existing React web apps to React Native
Skills
- Firm grasp of the JavaScript and TypeScript or ClojureScript language and its nuances, including ES6+ syntax
- Knowledge of object-oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ
- Understanding of REST APIs, the document request model, and offline storage
- Experiences with automated testing suites, like Jest or Mocha
Spring Boot
JavaResponsibilities:
- Designing and implementing Java-based applications.
- Analyzing user requirements to inform application design.
- Defining application objectives and functionality.
- Aligning application design with business goals.
- Developing and testing software.
- Debugging and resolving technical problems that arise.
- Producing detailed design documentation.
- Recommending changes to existing Java infrastructure.
- Developing multimedia applications.
- Developing documentation to assist users.
- Ensuring continuous professional self-development.
Requirements:
- Good knowledge in Java integration, Spring and oauth/Rest Integration
JavaSpring BootOur young and rapidly growing team at Zycus is looking to fill out vacant positions for Lead Engineers. We are a well established SAAS based company, with 20+ years of AI legacy and experience in the industry. Once you join us, you will get to innovate and experience the latest technologies including Artificial Intelligence, Machine Learning and AWS Cloud. We are looking for candidates well versed with Java/J2EE, Spring boot, Microservices, Hibernate, JMS/ Kafka/ Rabbit and most importantly an expert in design patterns. Exposure to Cloud platform, Full stack environment and Agile methodology, would be a plus.
We are looking for curious, collaborative candidates who are willing to learn and ready to take up new exciting endeavors. You are going to work together with the team on complex innovative projects in the industry. We are basically looking for an enthusiastic candidate with a coding experience of about 5-10 years, with a hands-on experience in Software Product Development and ownership.
You could be a perfect fit if you,
- understand use cases and product requirements, can design, develop, review (code/design), unit test, module test, integration test, documentation for PDLC.
- are an expert in maintaining, enhancing, bug fixing and following standard documentation process laid down for the project.
- follow the defined PDLC process and participate in improving the process, work with cross functional team to achieve project delivery goal.
- ensure all the work meets or exceeds predefined quality standards through exhaustive testing, peer reviews SQA process standards.
- are able to build solution which is easily scalable, high speed/ real-time performance, configurable, deploy-able and secure in SaaS environment using any open source tech stack.
- are able to identify, track and mitigate risks to the product
- are responsible for planning product iterations and releasing iterations on schedule.
Requirements
- 5-10 years’ experience in Java, J2EE and associated technologies (Spring, Hibernate, Web Services, Micro Services, Spring boot)
- Technical Skills: Core Java, Advanced Java, J2EE, Exception handling, Collections, Oops, UML, Oracle, Jenkins, Maven & Linux
- Should be able to build solutions which is easily configurable, deploy able and secure in SaaS environment.
- Must have worked spring boot Extensively.
- Strong hands on development experience in Java, J2EE.
- Product development experience in agile environment will be a big plus though not mandatory.
- Highly Tech Savvy and hands-on.
- Strong evidence of a solution/product created ground up.
Product Development:
- Has in-depth knowledge on technology and end to end development processes.
- Has the ability to recommend new processes/alternatives to meet Product development requirements and rolling them out the team.
Benefits
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
PHPLaravel
MongoDB
NodeJS (Node.js)- Web development using PHP & experience in coding on MVC architecture of Laravel
- REST API knowledge is a must with oAuth security
- Understanding of mobile apps with REST API integration, firebase & google analytics is important
- Need to have knowledge of querying MySQL & NoSQL databases like MongoDB
- Experience with Node Js for our notification system
- Understanding of cloud services like Google cloud & AWS ec2 instance is a bonus for the profile
HTML/CSS
jQueryPHPJava
PythonJavascript
Ruby on Rails (ROR)NodeJS (Node.js)
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