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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Relationship Manager- Broking

Key Responsibilities:

·         Build and maintain strong relationships with Authorized Partners (APs).

·         Drive business growth and enhance partner revenue.

·         Provide training, mentoring, and activation support for business partners.

·         Ensure compliance with regulatory and procedural standards.

·         Promote stock broking products such as Smallcase, Stock SIP, MTF, Investments & Trading.

·         Engage, motivate, and develop business partnerships.

·         Deliver service excellence and meet key business KPIs.

Requirements:

·         Minimum 1 year of experience in broking/financial markets.

·         Strong communication & relationship management skills.

·         Good knowledge of financial markets & trading.

·         Comfortable working in a target-driven environment.

You're good. You know you're good. Your Dribbble has clean case studies, your Figma files are organized, your design system is tight.

And you're bored out of your mind.

Not because the work is easy. Because it doesn't matter. You redesign the settings page. Three stakeholders give conflicting feedback. You compromise on all of it. Ship something you'd never put in your portfolio. Wait for the next sprint.

You didn't get into design for this. You got into it because design isn't decoration. It's the product itself.

If that's still what you believe, keep reading.

The Problems We Haven't Solved Yet: We haven't figured everything out. That's the point. Here are real design challenges on our table right now, unsolved, waiting for someone good enough to crack them:

1. How do you design an AI learning experience that feels human? Our AI tutors adapt in real-time to how each learner thinks. But "adaptive" can easily feel robotic. How do you design an interaction where a machine is teaching but the learner feels understood? No one has solved this well at scale.
2. How do you make learning feel like a game without making it feel like a trick? Gamification in edtech is mostly badges and streaks. The real question: how do you design dopamine loops that make someone want to learn at 11 PM the way they want to scroll Instagram at 11 PM? Without dark patterns.
3. How do you build for a world of generative UI? When AI generates personalized content for every user, the UI can't be static. How do you design a system that's both coherent and infinitely variable? Figma components don't cover it. You'd be inventing the framework.
4. How do you create simulations where people learn by doing? Not watching videos. Not reading docs. Actually doing the work where mistakes are free and feedback is instant. How do you design the UX of "practice" at scale?
5. How do you design across modalities? WhatsApp bots, mobile apps, web platforms, AI-generated video. How do you create a design language that holds together across contexts this different, while feeling native to each?

If you read those five problems and felt your brain start firing, this role is for you.

The Honest Part: Our product today is not beautifully designed. Some of it is. A lot of it isn't.

That's exactly why we need you. Not in six months. Now.

We have 3 million+ learners across 64 countries. AI that genuinely works, personalization that's real (not a buzzword), and a product rated 4.8/5. What we don't have is a founding designer with the taste to make the experience match the ambition.

The gap between what our product does and how it feels is your canvas. It's enormous. And it's yours.

How You'd Actually Work Here:

Most JDs sell you a vision. Here's the reality.

• You'd talk to actual users. Not personas. Not filtered summaries. You'd call a learner in Pune who dropped off mid-course and find out why. Here, user research isn't a quarterly ritual. It's how you start every design decision.
• You'd see your impact. Fast. Ship something, it's in front of 3M+ users. You'll know within days whether it worked. Real data, real fast.
• Your bottleneck is you, not your team. Our devs read Figma files. The gap between what you design and what ships is small. The constraint is the quality of your thinking, not the capacity of the people around you.
• You'd have a voice in what gets built. You'd work directly with me and Gargi (co-founder) on what we build and why. Your perspective on the user experience shapes direction. Because a learning product where design doesn't drive direction doesn't work.
• Design is load-bearing here. A learning experience that feels clunky doesn't just look bad. It literally doesn't teach. Experience quality is the product.

The Specifics:

Role: Sr. Founding Product Designer (AI-First). Senior IC with high ownership & high influence. "Founding" means you'd shape the design culture, system, and standards for everything that follows. 

Experience: 4+ years in B2C product design. Edtech, gaming, or consumer apps where retention actually matters. A portfolio that shows design moving metrics, not just looking good.

You're the person if: • You can articulate a user problem before you draw a single frame • You're comfortable reading dashboards & making decisions from data, not just intuition • You write tight, clear design rationale that developers understand and trust • You thrive with ambiguity and ownership. Slow approvals frustrate you

Comp: Rs 18L-30L CTC + 0.01%-1.0% equity. The equity range is wide because we'll calibrate to what you bring. At our stage, this is real upside.

Location: Mumbai. In-office with WFH flexibility. Full-time.

The team: Google's Top 20 Startups to Watch. Google AI First Accelerator '24. Backed by funds of Naval Ravikant, Reid Hoffman, and founders/CXOs from Udemy, Flipkart, Jupiter, PayU, Edmodo & Inflection AI. Featured on CNBC-TV18. 11-50 people building something that changes how people learn, permanently.

Job Summary

We are looking for a detail-oriented and proactive Purchase Executive to join our procurement team. This role is ideal for candidates with 0–1 year of experience in logistics or supply chain management who are looking to build their career in purchase and procurement.

The candidate will support day-to-day purchasing activities, inventory coordination, vendor communication, and documentation processes to ensure smooth and cost-effective operations.

Key Responsibilities

• Assist in purchase and procurement activities as per company requirements
• Coordinate with vendors for quotations, comparisons, and order placements
• Maintain and monitor inventory levels to avoid shortages or overstocking
• Ensure proper inventory management and stock reconciliation
• Prepare and maintain purchase orders, invoices, and related documentation
• Handle logistics coordination and follow-ups for timely deliveries
• Maintain accurate records of transactions and procurement activities
• Support internal departments with material requirement planning

Required Skills & Qualifications

• Bachelor’s degree in Commerce, Business Administration, Supply Chain, or related field
• 0–1 year of experience in logistics, procurement, or inventory management (Freshers with relevant knowledge can also apply)
• Basic understanding of purchase and procurement processes
• Knowledge of inventory management principles
• Familiarity with documentation and record-keeping processes
• Proficiency in Microsoft Office tools, especially Microsoft Excel
• Good communication and negotiation skills
• Strong attention to detail and organizational abilities

Preferred Skills

• Experience in vendor management
• Basic understanding of supply chain processes
• Analytical mindset with good problem-solving abilities

Key Responsibilities :

- Design, develop, and maintain applications using Java and Kotlin

- Write clean, scalable, and efficient code

- Build and consume RESTful APIs and microservices

- Participate in all phases of the software development lifecycle

- Work with databases like MySQL, PostgreSQL, or MongoDB

- Collaborate with cross-functional teams including Product, QA, and DevOps

- Conduct unit testing and assist in code reviews

- Troubleshoot and debug applications

- Ensure application performance, security, and scalability

Required Skills :

- Strong programming experience in Java (Core/Advanced)

- Experience in Kotlin

- Solid understanding of OOP concepts, design patterns, and data structures

- Experience with frameworks such as Spring Boot, Ktor, or Android SDK

- Proficient in building and consuming RESTful APIs

- Familiarity with Git, JIRA, and CI/CD tools

- Basic knowledge of unit testing frameworks like JUnit or Mockito

Responsibilities and Duties for CA

 To manage and review day to day operations of the accounts department.

 Calculate GST, T.D.S., Income Tax, Labour Laws etc. liability on monthly basis.

 File all statutory returns i.e. Income Tax Returns, PT return, excise return PF/ ESIC return on time.

 To maintain fund requirement and reconcile of cash and Bank books on daily basis.

 To maintain spreadsheets for monitoring and analyzing accounting data and prepare financial reports.

 To prepare table of accounts, assign entries to proper accounts to ensure proper accounting methods,

principles and policies are being followed.

 To complete and coordinate annual audits and provide recommendations for improving procedures and

systems for initiating corrective actions.

 Attend the Scrutiny and Appeals and prepare the documentation of the same.

Is iThink Logistics a Logistics Company?

No, we’re not. Surprised? Let us tell you a little on what IThink is all about.

At IThink, we think about serving only the best for our customers while helping them grow their 

businesses easily and efficiently.

Think of it as us making the whole painful process of delivery and shipment a walk in the park 

for everyone!

Then what exactly is IThink?

Here’s the answer you’re looking for:

IThink is a courier aggregator company where we assist numerous e-commerce sellers to ship their products across multitudes of pin codes with the help of our courier partners. In simple words, we make the entire process of delivering parcels and smiles to customers easy for 

eCommerce sellers.

Our services extend to more than 26,000 pin codes across the country. How does that sound for expansion? Haha!

Sounds pretty cool, doesn’t it? We know!

Who are we on the lookout for?

Before we move on to what we are looking for, let’s look at one word that describes what we aren’t looking for; a robot.

Competitive, trustworthy, someone who can help us construct and shape our business activities.

A Sales Shishya at ITL would be discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction.

Contributing to our company’s rapid and sustainable growth, if you’re right for the position, you will be helping us demonstrate our services and products through emails and calls.

Who can apply?

Think you’ve got it in you? Let’s check the requirements:

 Having min 2 years’ experience in B2C Sales. Preferably from Ecom or Logistics Industry.

 Proficiency in English and local language.

 Proficiency in MS Office. Hands-on experience with CRM software is a plus.

 Self-motivated with a results-driven approach.

Oh, and did we mention convincing power and the ability to simply have fun? Those will be some pluses too!

What duties does the job involve?

During your time as a Business Development Executive in our ITL team, you will:

 Conduct market research to identify selling possibilities and evaluate customer needs.

 Actively seek out new sales opportunities through cold calling, networking, and social media. (Keep an eye out)

 Set up meetings with potential clients and listen to their wishes and concerns.

 Prepare and deliver appropriate presentations on products and services. (now’s the time to fight that irrational stage fright!).

 Create frequent reviews and reports with sales and financial data.

 Participate on behalf of the company in exhibitions or conferences (added advantage if you’re an extrovert, sorry).

 Negotiate/close deals and handle complaints or objections.

 Collaborate with team members to achieve better results, and always remember, that teamwork makes the dream work.

 Gather feedback from customers or prospects and share it with internal teams.

Why you should become a part of our ITL team:

If we were to define our team in one hashtag, it would be #squadgoals, how is that for team spirit?

If you’re someone that wishes to work at a place where you can grow, learn and have fun at the same time, iThink is just the workplace for you. We make sure you never feel like work is a chore, because we sure don’t think of it that way! Come work with us?

What are the perks and benefits of working with us?

As an ITL team member, you can get a deeper understanding of your career with our industry experts. With us, you will have:

 Paid leaves / maternity/ paternity leave.

 Paid period leaves for women

 Health Insurance.

 Flexible working hours.

What duties does the job involve?

During your time as a Business Development Executive in our ITL team, you will:

 Achieve assigned International Products Sales Target.

 Prospect assigned market and add monthly new Customers.

 Actively seek out new sales opportunities through cold calling, networking and social media. 

 Follow a structured Sales process to close new deals.

 Retain and grow existing Customers.

 When needed, coordinate internally to resolve Customer disputes to their satisfaction. 

Maintain local market competitive intelligence.

 Maintain Sales Report and MIS.

 Represent Company in external events and opportunities like exhibitions or conferences.

 Collaborate with team members to achieve better results.

Why you should become a part of our ITL team:

If we were to define our team in one hashtag, it would be #squadgoals, how is that for team spirit? If you’re someone that wishes to work at a place where you can grow, learn and have fun at the same time, iThink is just the workplace for you. We make sure you never feel like work is a chore, because we sure don’t think of it that way! Come work with us?

LogiNext is looking for a technically savvy and experienced Software Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.

You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.

Responsibilities

Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices Understand and coach/teach others, show a high level of ethics and team-work

Requirements

Bachelor/Master’s degree in Computer Science, Information Technology or a related field 2 to 3 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications using Javascript, HTML5, CSS3 Hands on experience on various MVC frameworks, UI libraries such as ReactJS, D3.js Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps Familiar with UX processes and design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership Excellent written and oral communication skills, judgment and decision making skills

Work Timings: 1:30 PM to 10:30 PM IST

Location: Noida/Delhi NCR/Mumbai

Qualifications: B Tech / MCA or Higher

Experience: 2-7 Years

IMMEDIATE JOINERS & SERVNG NOTICE PERIOD CANDIDATES ARE PREFFERED.

NextGen Invent (“NGI”) is a leading global professional services company that specializes in providing strategy, technology, operations, and data management services. NGI has always been at the forefront in providing solutions using disruptive technologies such as Big Data Analytics, Blockchain, IOT, Artificial Intelligence and Augmented Reality. Our in-depth Industry knowledge, specialized technical expertise, unmatched data science experience, and global delivery network along with our “Customer first” policy has allowed us to grow via word of mouth. Our clients are fortune 500 companies to start-ups with innovative ideas. Regardless of technology, we can be your trusted technology partner who can solve your business problems. NGI is Microsoft gold certified partner, AWS consulting partner and IBM Registered Partner.

For more updated information,

please follow-us on https://www.linkedin.com/company/nextgen-invent-corporation." target="_blank">https://www.linkedin.com/company/nextgen-invent-corporation.

Headquartered: New York, USA

KEY RESPONSIBILITIES:

You'll be expected to own projects from start-to-finish. We are looking for passionate Web Engineers who appreciates good engineering and user experience. The person should be enthusiastic about maintaining a clean codebase and possess a passion for pushing web technologies to the limits to design and build exceptional products.

§ Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.

§ Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable components and maintainability of the code.

§ Demonstrates excellent problem solving & debugging skills.

§ An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

§ Write unit and integration tests to improve and maintain high code coverage.

Skills, Knowledge, Experience:

• Excellent programming skills in JavaScript

• Experience with expertise in designing and implementing high-performance web applications

• Expert in SPA Frameworks React JS

• Solid understanding and demonstrated ability of creating self-contained, reusable, and testable modules and components.

• Solid understanding of HTML5, CSS3 and cross-browser compatibility issues.

• Solid understanding of CSS box model and flex layouts.

• Proficient in SASS.

• Experience with REST APIs, Node JS/.Net Web API/Golang is a plus.

• Experience with the entire Software Development Life Cycle (SDLC)

• Experience with unit testing & Test-Driven Development (TDD) with various test frameworks (like Jasmine, Karma, Protractor).

• Experience in optimizing the application for performance and scalability.

• Experience in state management using Akita and cross-browser support.

• Experience with Git.

• Experience with DevOps tools for CI/CD

• Working with USA or European clients is a plus.

• Experience working with multi-vendor, multi-culture, distributed offshore and onshore development teams in dynamic and complex environment.

• Must have excellent written and verbal communication skills.