2 Microsoft Outlook Jobs in Chennai | Microsoft Outlook Job openings in Chennai

Skills Required

• Good Knowledge of Windows OS and Microsoft Office 365
• Basic experience with Active Directory (user management, access control)
• Understanding of networking fundamentals (DNS, VPN, IP addressing, troubleshooting)
• Exposure to monitoring tools such as CloudWatch, Prometheus, and Grafana
• Basic understanding of application support (log analysis, issue identification, alert handling)
• Ability to read and understand application logs (especially Java-based applications)
• Basic knowledge of Java (exceptions, logs, service behaviour)
• Familiarity with Linux/Unix commands for basic troubleshooting
• Experience with ticketing tools like ServiceNow or Jira
• Understanding of incident management and SLA handling
• Basic understanding of telecom concepts — caller ID, robocalls, spam/scam labeling, and number reputation/trust scoring is a plus
• Familiarity with API testing tools like Postman to check service/endpoint availability is a plus
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Roles and Responsibilities

• Provide first-level support to end users through calls, emails, and ticketing tools, ensuring quick response and resolution
• Provide support to US-based users and stakeholders, ensuring clear communication and timely updates
• Work in US shift / rotational shifts as required to support business operations
• Troubleshoot issues related to Windows OS (Windows 10/11) and Office 365 applications such as Outlook, Teams, and OneDrive
• Manage user accounts, password resets, account unlocks, and access provisioning using Active Directory
• Install, configure, and maintain laptops, desktops, printers, and standard business applications
• Perform basic network troubleshooting including Wi-Fi, VPN, DNS, and connectivity issues
• Log, track, and update incidents and service requests in ticketing tools like ServiceNow or Jira, ensuring SLA adherence
• Take ownership of tickets and follow through until closure or proper escalation
• Escalate complex or unresolved technical and application issues to Level 2 or relevant teams with proper analysis
• Support user onboarding and offboarding activities, including system setup and access provisioning
• Monitor applications and infrastructure using tools such as Datadog, CloudWatch, Prometheus, and Grafana
• Respond to alerts and perform initial troubleshooting by analysing logs and identifying issues
• Provide Level 1 application support by validating issues, checking logs, and coordinating with DevOps or development teams
• Perform basic validation of APIs, services, and application/carrier-integration availability
• Assist in deployment validation and basic post-release checks (smoke testing)
• Work closely with DevOps, infrastructure, and application teams for faster issue resolution
• Maintain and update SOPs, knowledge base articles, and troubleshooting documentation
• Ensure adherence to IT processes, security policies, and operational best practices

Urgently Looking for Immediate Joiner 

https://www.linkedin.com/feed/hashtag/?keywords=itrecruiter&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6994271859219337216">ITRecruiter" "https://www.linkedin.com/feed/hashtag/?keywords=rpo&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6994271859219337216">RPO"

Location: (Chennai) Work from home
Education: BE, MBA
Experience :3 to 5 Years
Notice period : Only Immediate Joiners

Recruitment:
Excellent verbal and communication skills.
Familiarity with recruitment
Technical knowledge to understand and explain job requirements.
Sound judgment
Proficient in word ( Excel,MS WORD, Outlook)
Excellent record keeping.

Responsibilities:
source potential from various sources like online, Naukri, LinkedIn etc
screen incoming profiles as per the JD.
provide shortlisted candidates to client hiring managers.
Should be responsible in handling the end to end recruiting process.
Handling emails, cold calling, arranging interviews, follow-ups etc
Negotiation of salary with candidate.
Follow up with candidates for joining.

PS: Please read the Job Description in details, before applying.