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About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Job Description:

Should be from broking industry and should have experience in on field sales.

Key Responsibilities:

• Acquisition of Point of Sales Persons (POSPs) / Associates.
• Identify the needs of POSPs / Associates and suggest suitable insurance products and payout rates from different insurers.
• Provide joint call support to POSPs along with direct sales exposure.
• Achieve individual business targets aligned with POSP acquisition and activation goals.
• Manage customer relationships effectively.
• Impart product training to POSPs acquired.
• Stay updated with developments in:
• Insurance products and services
• Company policies and procedures
• Sales processes

Required Skills and Attributes:

• Logical and analytical approach to sales
• Strong convincing and persuasion skills
• Knowledge of Life, General, and Health Insurance products
• Relationship-oriented with high energy levels
• Client-centric mindset
• Analytical thinking with a solution-oriented approach

Qualification:

•            Graduate

Key Skills:

•            Good communication skills

•            Strong analytical skills

•            Customer orientation

Functional Area:

•            Sales

The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.

Responsibilities-

• As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
• Should have indepth experience into Social and google paid ads
• Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
• Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
• Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
• Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
• Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc

Qualifications-

• Bachelor's/ Master's degree in marketing or related field
• Excellent understanding of digital marketing concepts
• Experience with business to customer social media and content generation
• strong creative and analytical skills

Interested Candidates can apply for the same

Roles & Responsibilities:

Build efficient, testable, and reusable PHP modules.

Solve complex performance problems and architectural challenges.

Integration of data storage solutions (may include databases, key-value stores, etc.).

Integration of User Interfaces developed by front end developers.

Skills and Qualifications:

· Must have a bachelor’s degree or above in Computer Science or in similar field.

· Minimum 4 years of experience in PHP web development.

· Strong knowledge of front-end technologies, such as JavaScript, HTML5, and CSS3

· Strong knowledge of PHP web frameworks (CodeIgniter, NodeJS)

· Experience in creating custom modules and themes.

· Expert knowledge in web architecture.

· Strong understanding of MVC design patterns and oops concept.

· Strong understanding of full synchronous behaviour of PHP.

· Experience with modern UI frameworks such as React, Angular or Vue.js

· Experience in MySQL and the ability to write SQL queries.

· Proficient understanding of source control management such as Git, SVN.

· Proficient understanding fundamental design principles behind a scalable application.

· Familiarity with limitations of PHP as a platform and its workarounds.

· Ability to create database schemes that represent and support business processes.

· Experience with Edu Tech companies will be preferred.

. Immediate Joiner Preferred.

Responsibilities:

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Collaborate with other team members

You’ll be a good fit if you:

• Have 1+ years of experience developing user facing features
• Have a deep understanding of basic UI/UX/design principles
• Are self-motivated and can solve problems independently
• Experience leveraging web technologies like HTML, CSS, and Javascript(ES6)
• Experience using the latest CSS layout methods such as Flexbox and Grid
• Experience with CSS preprocessors like Sass or LESS
• Knowledge and hands-on experience with Node.js ecosystem and leveraging Javascript libraries / frameworks such as React, Angular or Vue
• Experience with testing frameworks (Jest) and writing unit tests
• Competency in building responsive layouts
• Practical knowledge of performance optimization techniques
• Collaboration in a GitHub repository with many contributors and comfortable with workflows like code reviews, forking, pull requests, etc.

Responsible for handling IT requirements from US based clients.

• Must have full life cycle experience of US Staffing
• Sourcing from Job Portals (Monster, Dice, Career builder), Making job postings on the Job Portal.
• Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
• Must be having capability to work with a team or individually.
• Must have strong command on English (oral, written).
• Willing to work in Night Shift Monday to Friday (7.30 PM - 4:30 AM IST).