CRM Technical consultant

‍Expected to manage the product plan, engineering, and delivery of Xoxoday Plum. Plum is a rewarding and incentives infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises of 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture ( Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc).

• Manage a senior tech team of more than 5 direct and 25 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have at least 7+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, full-stack developer with modern architecture.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• JavaScript, SQL, NoSQL, PHP
• Frameworks like React, ReactNative, Node.js, GraphQL
• Databases technologies like ElasticSearch, Redis, MySql, Cassandra, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. You'll report to the co-founder directly.

‍A wholesome opportunity in a fast-paced environment with scale, international flavour, backend, and frontend. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

‍A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

‍We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Please Apply - https://zrec.in/7EYKe?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Senior DevOps Engineer / SRE

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:      4-6 years

Education:           B.Tech/MCA

Notice Period:     Immediately

​

About Us

At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.

Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.

We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.

Role Summary

We are seeking a Senior DevOps Engineer (SRE) to manage and optimize large-scale, mission-critical production systems. The ideal candidate will have a strong problem-solving mindset, extensive experience in troubleshooting, and expertise in scaling, automating, and enhancing system reliability. This role requires hands-on proficiency in tools like Kubernetes, Terraform, CI/CD, and cloud platforms (AWS, GCP, Azure), along with scripting skills in Python or Go. The candidate will drive observability and monitoring initiatives using tools like Prometheus, Grafana, and APM solutions (Datadog, New Relic, OpenTelemetry).

Strong communication, incident management skills, and a collaborative approach are essential. Experience in team leadership and multi-client engagement is a plus.

Ideal Candidate Profile

• Solid 4-6 years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• Strong Hands-on experience with managing Large Scale Production Systems
• Strong Production Troubleshooting Skills and handling high-pressure situations.
• Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka)
• Worked on making production systems more Scalable, Highly Available and Fault-tolerant
• Hands-on experience with ELK or other logging and observability tools
• Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty
• Problem-Solving Mindset
• Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc
• Good with Python/Go Scripting Automation
• Strong with fundamentals like DNS, Networking, Linux
• Experience with APM tools like - Newrelic, Datadog, OpenTelemetry
• Good experience with Incident Response, Incident Management, Writing detailed RCAs
• Experience with Applications best practices in making apps more reliable and fault-tolerant
• Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
• Able to manage multiple clients and take ownership of client issues.
• Experience with Git and coding best practices

Good to have

• Team-leading Experience
• Multiple Client Handling
• Requirements gathering from clients
• Good Communication

Key Responsibilities

1. Design and Development:
2. Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
3. Collaborate with product and engineering teams to translate business requirements into technical specifications.
4. Write clean, maintainable, and efficient code, following best practices and coding standards.
5. Cloud Infrastructure:
6. Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
7. Implement and manage CI/CD pipelines for automated deployment and testing.
8. Ensure the security, reliability, and performance of cloud infrastructure.
9. Technical Leadership:
10. Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
11. Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
12. Lead technical discussions and contribute to architectural decisions.
13. Problem Solving and Troubleshooting:
14. Identify, diagnose, and resolve complex software and infrastructure issues.
15. Perform root cause analysis for production incidents and implement preventative measures.
16. Continuous Improvement:
17. Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
18. Contribute to the continuous improvement of development processes, tools, and methodologies.
19. Drive innovation by experimenting with new technologies and solutions to enhance the platform.
20. Collaboration:
21. Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
22. Communicate effectively with stakeholders, including technical and non-technical team members.
23. Client Interaction & Management: 
24. Will serve as a direct point of contact for multiple clients.
25. Able to handle the unique technical needs and challenges of two or more clients concurrently. 
26. Involve both direct interaction with clients and internal team coordination.
27. Production Systems Management: 
28. Must have extensive experience in managing, monitoring, and debugging production environments. 
29. Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.

Job Description:

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity.

We are seeking for a dedicated individual to join SmartDocs Business Solutions. The candidate will work with the product development team and must be a subject matter expert in-order to deliver the best practices; an ideal candidate must possess excellent business skills with outstanding communication, professionalism & leadership and must have minimum 3 - 6 years of experience in JAVA as a full stack developer.

Desirable Skills & Expertise:

v  Minimum 3 – 6 years of experience as a full stack developer (Preferable from product based entity).  At least a year of experience in managing a team is mandatory.

v  Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.

v  Work exp. in Java, Frame-works like : Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server is mandatory.

v  Strong skills in HTML, Java Script, XML, CSS and Mango DB.

v  Product development in Linux environment is an added advantage.

v  Possesses intellectual humility; smart, driven, creative and able to learn things from slipups, willing to raise others up.

v  Excellent Communication & Analytical skills with integrated professionalism at all levels.

Key Responsibilities:

Ø  The role is responsible for designing, coding and deploying of high-performance applications.

Ø  Deep expertise and hands on experience as a Core JAVA Developer.

Ø  Team Management, Excellent interpersonal, Communication and effective organizational skills and solid technical skills.

Ø  Should be able to communicate effectively with both technical and non-technical personnel.

Ø  Excellent trouble shootings & problem-solving skills.

Ø  Experience with SDLC from requirement analysis through testing and deployment.

Ø  Must be an expert in technologies like J2EE, JSP, Servlets, Web Application, HTML, Java Script, XML, CSS, Mango DB and JAVA frameworks – Spring boot.

Ø  Develop and maintain strong product knowledge.

Ø  Guide the clients through various stages of the project and transition to support organization.

Ø  Review existing business processes and participate in the Process Improvement Program.

                        SmartDocs, provides equal employment opportunity to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices.

Required Skills:

• Must have experience of a minimum of 2 years as a WordPress Developer. (Required)
• In-depth knowledge of PHP, MYSQL, JS, jQuery, CSS, and HTML.
• Knowledge of WordPress coding standards.
• Ability to manage projects.

Responsibilities:

• Creating the website architecture.
• Designing and building the website front-end and managing the website back-end including database and server integration.
• Developing and customizing WordPress themes and plugins.
• Integrating a wide range of WordPress plugins, API calls, and third-party apps and forms.
• Researching and recommending new technologies and tools for effective integration across various platforms.
• Conducting website performance tests.
• Troubleshooting content issues.
• Monitoring the performance of the live website.
• Meeting with clients to discuss website design and function.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

• Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
• Build highly scalable web applications that are designed for high performance
• Lead design and code reviews
• Work closely with senior management, Product Manager, and our team of developers.
• Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
• Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
• Actively hire the engineering & product team, & develop the existing team
• Share experiences and skills to aid team members in enhancing their professional skills and career

• 4+ years of experience building large scalable systems
• Strong experience in agile methodologies and test-driven development (TDD)
• Experience in software development using open source technologies
• Knowledge in domain-driven design, design patterns, and enterprise integration patterns
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

• A history of working on side/hobby projects or contributing to open source projects is a plus
• You have worked in a startup before

Most importantly: Be excited to learn what you don’t already know!