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Job Profile:

Assistant Manager Marketing

Qualification

B.E. Mechanical, MBA Marketing

Experience

4 to 5 years

Desired Profile

Experience in Selling Heat Exchangers & Pressure Vessels

Readiness to travel extensively in the designated geography

Open to relocate as per business requirements

Preferred Skills & Knowledge

Good in communication with local and overseas clients

Computer Savvy with good Knowledge of MS Word, MS Excel, and MS PowerPoint

Knowledge of Thermal, Mechanical design & costing

Should be a self-driven and a team player

Ability to interact with clients independently

Roles & Responsibilities

Marketing of Heat Exchangers, Pressure Vessels & process skids

Co-ordinate for technical and Commercial negotiation with Customer

Preparation of costing for the inquiries

Cultivate business relations with key customers in India and Overseas

Evaluation of Tenders & Bidding documents

Follow-up with customer for order conversion

Interaction with customers to ensure timely payments against milestones

Close interaction with the Proposal team to ensure timely offer submissions

Interaction with internal departments for resolution of queries from customer

Handling customer complaints with RCA, CA & PA

Maintaining ISO documentation & records

MIS Reporting

Handling registration with new customers

Presentation to customers for the products and services provided

Present and participate in seminars, conferences and exhibitions to enhance

Evaluate opportunities, Visits and interactions with target customers for the generation of new inquiries.

customer base.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 3+ year of experience in Development in JAVA technology and springboot
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development

• 3 years Willing to take efforts to advance in the technology or learn new technologies.
• Solid understanding of OOPs concepts.
• Willing to take efforts to advance in the technology or learn new technologies.
• Good communication skills and a continuous learner.
• Experience working on waterfall or Agile (Agile model preferred)
• Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.

Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.

• Natural creativity:

The best designers are creative visionaries, people who are capable of stepping back, seeing the big picture, and coming up with new ways of approaching challenges and making positive changes to how the company is managed and marketed.

• Not a CAVEr: 

You are a person that people like to be around. You are not a CAVE (Constantly Against Virtually Everything) personality.

• Say no to HiPPO: 

At Searce, we want people who value everyone’s opinions & perspectives. We don’t want them to get overpowered by HiPPO (Highest Paid Person’s Opinion)

1. Have a point of view and can distinguish between "good" and "great" work.
2. Strong hands-on skills which should range from designing using Photoshop to coding UI mockups. 
3. Hands-on knowledge of front-end technologies: Html 5, CSS, JavaScript.
4. Hands-on knowledge on Photoshop / Illustrator / Dreamweaver / Fireworks / Flash. 
5. A design portfolio demonstrating the breadth and proven experience in product and services marketing communication, workflow and interaction design, visual design work, and a thorough understanding of a good design process is required.
6. Have the ability to work on digital marketing strategies, define workflows, write concepts and content to generate interest in Searce’s products, brands, and services.
7. Have the ability to think strategically, act tactically, and solve problems quickly.
8. Successfully overcome engineering challenges and understand the need for testing and iteration of new user experiences.
9. Have a track record in creating highly functional, user-focused, complete, and desirable experiences and designs.
10. Be able to lead teams through the design process and partner effectively within cross-functional teams.
11. Be innovative, enthusiastic, flexible, and creative.
12. Demonstrate excellent project management and scheduling skills.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s degree in Design (B.Des.).

1. A lead of visual design who envisions and creates the next generation of user interfaces for customer service.
2. A design pioneer, who will invent user interfaces that combine speech, touch, and other modalities to drive intuitive interactions on smartphones, tablets, and other connected consumer devices.
3. The ability to combine strategy with design thinking to deliver an experience like our audience never had before.
4. Bring passion and dedication to his/her job and become a storyteller through exceptional and engaging designs. 

The kind of candidates we are looking who has good experience in support role, Must work in L1 &L2,  ready to work in 24/7 environment,  good to have someone worked in ERP OR Mobile App Support.

Job Requirement: 
• Good understanding of QA methodologies, procedures and QA documentation. Design, develop and maintain test cases.
• Work closely with onsite team & client on Application Support, Maintenance & Implementation tasks.
• Must be able to perform detailed analysis from logs, Query results for an issue reported
• Must be willing to work work in Shift Environment including night shifts and in 24x7 mode, even on Public Holidays as per roaster setup.
• Ready to travel on client site (even on short notice)
• Have sound knowledge about at least one Incident Management system/application.
• Can able to work as an individual contributor and within team as well
• Maintain relevant status reports, in timely manner
• Self-motivated, goal oriented, self-driven, strong interpersonal skills

Desired Candidate Profile:
• IT Graduate
• 3-5 years of technical experience in Application Support, Maintenance & Implementation projects, on a complex environment.
• Recent 2 years of experience in Logistics (Shipping) industry, preferably. Knowledge of Container port Operations is Preferrable