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Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Position: QA Engineer – Jupiter

Location: Pune / Mumbai

Notice Period: Immediate to 30 Days

Experience: 5–8 Years

About the Role

We are looking for a passionate and detail-oriented QA Engineer to join our team for the Jupiter project. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a deep understanding of quality assurance principles. You will play a key role in ensuring our applications meet the highest standards of quality, performance, and reliability.

Key Responsibilities

• Perform functional, integration, regression, and system testing for complex technical projects.
• Develop, execute, and maintain test cases and test scripts.
• Collaborate closely with developers, business analysts, and project managers to understand requirements and ensure test coverage.
• Identify, log, and track defects through the software development lifecycle.
• Conduct exploratory testing to uncover edge cases and usability issues.
• Participate in release validation, UAT, and production support activities.
• Provide detailed test reports and communicate results to stakeholders.
• Apply QA methodologies and best practices to improve overall product quality.

Required Skills & Qualifications

• 5–8 years of hands-on QA experience in testing complex software systems.
• Strong understanding of QA theory, processes, and methodologies.
• Solid system thinking and analytical skills.
• Good understanding of SQL and Linux fundamentals.
• Excellent verbal, written, and numerical communication skills.
• Ability to work independently and in a fast-paced team environment.

Nice to Have

• Experience in the Finance / Banking domain.
• Basic programming or automation skills.
• Hands-on experience in Exploratory Testing.
• Experience supporting UAT or production environments.

Required Skills:

• Experience in systems administration, SRE or DevOps focused role
• Experience in handling production support (on-call)
• Good understanding of the Linux operating system and networking concepts.
• Demonstrated competency with the following AWS services: ECS, EC2, EBS, EKS, S3, RDS, ELB, IAM, Lambda.
• Experience with Docker containers and containerization concepts
• Experience with managing and scaling Kubernetes clusters in a production environment
• Experience building scalable infrastructure in AWS with Terraform.
• Strong knowledge of Protocol-level such as HTTP/HTTPS, SMTP, DNS, and LDAP
• Experience monitoring production systems
• Expertise in leveraging Automation / DevOps principles, experience with operational tools, and able to apply best practices for infrastructure and software deployment (Ansible).
• HAProxy, Nginx, SSH, MySQL configuration and operation experience
• Ability to work seamlessly with software developers, QA, project managers, and business development
• Ability to produce and maintain written documentation

Job Title - Performance Marketing Manager

Location - Pune 

We are looking for a highly skilled and experienced Performance Marketing Manager to join our team at Propacity. In this role, you will drive digital marketing strategies specifically tailored for the real estate sector, focusing on customer acquisition, lead generation, and revenue growth.

You will have a deep understanding of various online marketing channels, analytics, and performance tracking to optimize campaigns and maximize return on investment (ROI). This role requires a data-driven mindset, strong analytical skills, and the ability to manage multiple projects simultaneously.

Responsibilities

• Develop and execute comprehensive performance marketing strategies to drive customer acquisition, retention, and revenue growth.
• Plan and manage digital advertising campaigns across various channels, including paid search, display advertising, social media advertising, and affiliate marketing.
• Conduct thorough market research and analysis to identify target audiences, competitive landscape, and emerging trends to optimize campaign targeting and messaging.
• Monitor and analyze key performance indicators (KPIs) to assess campaign effectiveness and identify areas for improvement.
• Develop and execute performance marketing campaigns across digital channels such as Google Ads, Facebook, Instagram, and LinkedIn
• Collaborate with cross-functional teams, including creative, content, and development, to ensure seamless execution of marketing campaigns.
• Utilize web analytics tools to track, measure, and report on campaign performance, providing actionable insights and recommendations for optimization.
• Lead client calls for optimization and reporting purposes.

Skills and Qualities:

• Bachelor's degree in marketing, business, or a related field. A master's degree is a plus.
• Proven 3+ years of work experience as a Performance Marketing Manager or in a similar digital marketing role.
• Experience of working in the Real Estate Industry.
• Strong understanding of performance marketing concepts, channels, and best practices.
• Proficiency in using digital advertising platforms, such as Google Ads, Facebook Ads Manager, and other programmatic platforms.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.
• Up-to-date knowledge of the latest digital marketing trends, technologies, and industry best practices.

What We Offer:

• Learn from industry experts and scale your career in real estate performance marketing.
• Be part of an innovative, data-driven, and supportive team.
• Access the latest marketing automation and analytics platforms.

Primary skills are to find out memory leaks, diagnose crashes, create crash dumps and perform fixes., ASP.NET, MVC, or Entity Framework, C# .Net, Angular ( C# Web developer) , ASP.NET, MVC, or Entity Framework, C# .Net, Angular

Position: Tele caller-Lead Generation-IT sales

Qualification : Graduate ( Excellent Communication Skills )

Experience: 1 Years

Location: Bavdhan Pune, work from office

Shift time-1 pm to 10 pm

Prefer Immediate joiners

Job Description:-

• Strong communication abilities

• The capacity to adjust to challenging circumstances

• Having a firm understanding of the IT products or services the business provides

• Calling on Given Data.

• Lead generation through Cold Calling

•Cold call potential clients in different geographies

Company - Apptware Solutions

Location Baner Pune

Team Size - 130+

Job Description -

Cloud Engineer with 8+yrs of experience

Roles and Responsibilities

● Have 8+ years of strong experience in deployment, management and maintenance of large systems on-premise or cloud

● Experience maintaining and deploying highly-available, fault-tolerant systems at scale

● A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)

● Practical experience with Docker containerization and clustering (Kubernetes/ECS)

● Expertise with AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, VPN)

● Version control system experience (e.g. Git)

● Experience implementing CI/CD (e.g. Jenkins, TravisCI, CodePipeline)

● Operational (e.g. HA/Backups) NoSQL experience (e.g. MongoDB, Redis) SQL experience (e.g. MySQL)

● Experience with configuration management tools (e.g. Ansible, Chef) ● Experience with infrastructure-as-code (e.g. Terraform, Cloudformation)

● Bachelor's or master’s degree in CS, or equivalent practical experience

● Effective communication skills

● Hands-on cloud providers like MS Azure and GC

● A sense of ownership and ability to operate independently

● Experience with Jira and one or more Agile SDLC methodologies

● Nice to Have:

○ Sensu and Graphite

○ Ruby or Java

○ Python or Groovy

○ Java Performance Analysis

Role: Cloud Engineer

Industry Type: IT-Software, Software Services

Functional Area: IT Software - Application Programming, Maintenance Employment Type: Full Time, Permanent

Role Category: Programming & Design

Internship Duties

As with any internship there are a mixture of duties, this internship will include some admin tasks as well as some great HR experience during your internship in a busy HR department.

Duration : 

4 months Internship part time Full time

ROLES AND RESPONSIBILITIES

• Organize and maintain personnel records
• Update internal databases (e.g. record sick or maternity leave)
• Prepare HR documents, like employment contracts and  new hire guides
• Revise company policies 
• Liaise with external partners, like insurance vendors, and ensure legal compliance
• Create regular reports and presentations on HR metrics (e.g. turnover ratios)
• Answer employees queries about HR-related issues
• Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)

• Participate in HR projects (e.g. help organize a job fair event)

• Gathering payroll data like working hours, leaves and bank accounts
• Screening resumes and application forms
• Assist in end to end recruitment
• Record all resumes and personnel documents in HR electronic files
• File physical HR records in HR filing cabinet
• Liaise with recruitment agencies
• Proof reading and editing consultant profiles
• Liaise with line managers recording HR issues
• Scanning and emailing HR documents
• Create Employee packs
• Coordinate Induction appointments
• Create interview appointments
• Creating job advertisements
• Phone screen applicants
• Data Entry and general administration
• Any extra duties the HR Consultant requires
• Complete appropriate paperwork for new and existing employees
• Send off training invoices to finance and liaise with them about getting it approved

• Provide administration support
• Corporate Tie ups via email, Linkedin, social media and calling for Placements 

• Understanding the product platform and its value add for related businesses
• Preparing monthly/quarterly/annualreports
• Perform other activities assigned by Management. 
• A flair for establishing an instant rapport with clients.
• Dynamic, aggressive, result oriented and a self-starter.
• Knowledge of MS office and related tools

Required Experience, Skills and Qualifications

Qualification: MBA-HR

Stipend-3000

Skills- Interpersonal skills, Communication skills, convincing skills.