BizTalk Developer

• Coding Complex Modules
• Code review and enforcing best practices
• Improve application architecture
• Constantly improve his/her own skill set
• Customisation to existing open souce and custom built applications
• Building a knowledge base of the latest programming trends, best practices and methodologies.

• B.Tech/BCA/MCA or M.Tech
• Experience into Javascript (Node.js, Angular.js/React.js)
• Experience representing work to a broader product team and other leaders, clearly and succintly articulating the goals and concepts

Come be a part of one of the most exciting e-learning startup! A product based company building a B2C subscription product for kids around the world. Best understood as a combination of Netflix + Skillshare + Instagram for kids of ages 5 - 15, there is going to be something new every week to work on!

Already present in over 148 countries, kids of all backgrounds, languages and ages use DIY.org on website, iOS and Android. DIY is a place online where kids truly discover themselves.

We are looking for a Product Engineer - Senior Backend Engineer to join our early stage startup with experience in building B2C products.

If you have experience of working in product based companies (preferably startups), and are looking to build exciting things that children across the world will use - come talk to us!

What you get to do:

• Design and build advanced applications from scratch keeping scalability and performance in mind
• A good handle on both client and server architecture.
• Work on bug fixing and improving application performance.
• Comfortable in owning large scale products and continuously re-evaluating and innovating.

Who are we looking for:

• Experience of 7+ years across product based companies
• Should have worked on building B2C products. Having experience in building edtech products would be a major plus.
• Should be an avid programmer with great problem solving skills.
• Should have a great grasp over NodeJs/Typescript/ AWS microservices/DB design/System Design.
• Should have experience in building scalable server-side systems. Should have significant experience in cloud infrastructure and designing databases.
• Should have knowledge of software architecture, system thinking and design patterns.

• Bachelor’s degree in computer science or software engineering.
• Previous work experience with application and software development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
• Working knowledge of mavensMate or eclipse.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.

Overview

This position, under the general direction of the Lead and/or Manager, Software Engineering, will be responsible for technical and development support for our award-winning K-12 software. This role will implement, code, build, and test new features, maintain existing features, and develop new plugins/accelerators that will enhance the functionality of our existing product. Additionally, this position will gather and refine requirements, develop designs, implement, test and document solutions to produce the highest quality product and customer satisfaction.

Responsibilities

Essential duties and responsibilities include the following.

• Develop modules and functionalities in front end using Angular, Typescript framework.
• Development of plugins using Node.js(Express.js).

Configuring and Working with MongoDB.

Working on Reusable libraries, Packaging in Nodejs.

Experience in Jira, Development lifecycle, handling and completing tasks assigned in Jira.

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• 4+ years’ experience in software engineer role
• Bachelor’s degree in Computer Science or Information Technologies required or equivalent experience
• Knowledge of current web client technologies including demonstrable proficiency with Javascript, Angular 6,7,8, NodeJs, ExpressJs, Typescript, MongoDB, Graph QL, Bootstrap, HTML5, Css3, Json, Ajax, Scss, SASS, JQuery, GIT Lab
• Proficient in SQL, Oracle experience a plus

• Ability to architect, test, develop, implement and troubleshoot Front End applications
• Strong written and verbal communication skills
• •Strong ability to handle a heavy workload with multiple projects and frequent interruptions
• Strong ability to work in a changing, dynamic environment

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus