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POSITION:ITSM Consultant / ITSM Tech Lead
EXPERIENCE: 5-15YRS
NP :IMMEDIATE/10 DAYS
LOCATION: NOIDA
WORK FROM OFFICE
Job Description :
Demonstrates knowledge and experience in the following areas
- Service Management Office ( SMO) setup and operations
- ITIL / ISO 20000 / IT Operations process definition
- Service Integration and Management ( SIAM)
- Managed services operations – both AMS and IMS
- Incubating new services and solutions related to IT Service Management (ITSM)
Responsibilities
· Handle inquiries and requests from customers and address their needs
· Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
· Meet regularly with other team members to discuss progress and find new ways to improve business
Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
· Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs.
· Generate progress reports for clients and senior leaders within the organization
· Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Required skills and qualifications
· Internship or professional experience in a sales or customer service role
· Ability to multitask and juggle several responsibilities simultaneously
· Strong written and verbal communication skills
· Excellent organizational skills and attention to detail
Egadgetportal was founded by a team with deep experience in language services and scaling businesses from small to big, and across multiple disciplines such as client intake, servicing, operations, HR and team scaling and recruitment, marketing and finance.
Details
We are looking for an enthusiastic marketing intern to join our team to help achieve our ambitious online growth goals. You will have administrative duties in developing and implementing online marketing strategies.
As a digital marketing intern, you will collaborate with our founders in all stages of digital marketing campaigns. Your insightful contribution will help develop, expand and maintain our marketing channels.
This internship will help you acquire best-in-class digital marketing skills and provide you with knowledge of various online marketing strategies (e.g. SEO, Google Ads/SEM, social media, email newsletters, etc.). Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast-paced work environment. You will also benefit from being an early joiner in the Egadgetportal team and will be offered opportunities to develop your career on a long-term basis.
Responsibilities
Support marketing activities in daily tasks
Keep the website content up to date
Assist in marketing and advertising promotional activities (e.g. blog posts, social media, newsletters, website content)
Prepare creative assets (using Canva)
Help distribute marketing materials
Collect quantitative and qualitative data from marketing tools (Google Analytics, Google Ads, Facebook, etc.)
Help organise webinars
Requirements
Strong desire to learn along with professional drive
Solid understanding of different marketing techniques (including digital marketing) Excellent verbal and written communication skills
Familiarity with marketing computer software and online applications (e.g. CMS, CRM tools, Google Analytics and Google Ads)
Passion for language services, communications, translations and/or interpreting services
Current enrollment in a related Bachelor of Marketing or similar degree
Key benefits
Be part of a small, rapidly growing business.
Flat structure – take responsibility, be your own boss, and help us shape the direction of the business.
Fully remote work environment – work from home!
Flexible hours
Be part of a team connecting communities through language
Join us as we drive growth in one of India. most rewarding sectors
To apply
Please send your resume, university results and a couple of lines around why you'd be interested in the role before 10 January 2022.
We have an opening for Tech lead position for our Delhi office
YOE : 8 + years
Job mode: Work from office
Working days : 6 days
Skill Set:
Java, Spring MVC, Spring Boot, Hibernate, MongoDB/MySQL, Solution Architecure, Risk Analysis, Scalling Application, Microservices Architecture, Microservice Development
looking less notice period candidates
If you are interested, please revert.
We kindly request you to forward the above opportunity to your friends or collegues who are seeking change in their career. Appreciate your positive response.
- Understanding the company’s requirements in terms of content/ creative inputs and timelines.
- Understanding of customer insights and data that translates into creative communication
- Developing content from the marketing brief along with studio team, visualising and brainstorming, breaking it down to easy paths which go as an input to design team to design the required creative communication
- Providing copy as required for the respective creative
- Ensuring that the design team is adequately resourced
- Being the single point of contact for the content/ copy communication
- Understanding Briefs and coming up with Ideas on the brief
- Ensuring all design communication goes out from the studio should be thoroughly checked and proofread.
What you need to have:
- Excellent overall writing skills in a number of different styles/ tones
- Impeccable spelling and grammar, Good at writing skills
- A deep understanding of consumers and what motivates
- Great research, organizational, and learning skills
- Should be comfortable working with team members in a highly interactive environment.
- You will be a problem solver and must demonstrate a solid background in managing and understanding creative development
- Should be able to define its content as per the vision, goals & strategy of the company as well as be able to work as part of a growing team to derive innovative content
Key Responsibilities
- Build Products for Factories that help them in improving their Customer Retention on the Platform
- Drive the Customer Retention Metric both at a Platform and at the Factory Level
- Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
- Drive the execution of all product lifecycle processes for the growth of Factory
- Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Key requirements:
- Engineering or an MBA graduate from a reputed university
- 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
- Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
- Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
- Good understanding of acquisition and retention funnels
- Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
- Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
- Robust understanding of complex and scalable technical architecture for web and mobile applications
- Problem solver with strong analytical skills and comfort with data
- Excellent verbal and written communication skills
As an Inside Sales Executive, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process.
What you will do:
- Identifying and prospecting potential buyers through cold calls and emails.
- Evaluating and documenting qualifying factors for the lead such as client's budget, need and timeline.
- Maintaining relationships and working closely with cross-functional teams for account management.
- Having experience in prospected and closed sales in SMB accounts based out of India and MEA, primarily sold Salesforce CRM – Sales Cloud and Service Cloud.
- Specializing in the Manufacturing, Real Estate, Education and Travel.
- Identifying client needs and suggesting appropriate products/solutions.
- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.
- Working closely with AE’s across India accomplishments.
What you need to have:
- Should be having international exposure.
- Ability to interact comfortably with both clients and internal departments.
- Hands-on experience on Salesforce.
- Experience in Outbound Sales, Inside Sales, Account Mapping, Account Research, Field Sales, Public Speaking and Time Management.
Experience: 2 to 5 years
Annual CTC: Rupees 5,00,000 to 10,00,000


