11+ ISO/IEC 20000 Jobs in Delhi, NCR and Gurgaon | ISO/IEC 20000 Job openings in Delhi, NCR and Gurgaon

POSITION:ITSM Consultant / ITSM Tech Lead

EXPERIENCE:  5-15YRS

NP :IMMEDIATE/10 DAYS

LOCATION: NOIDA

WORK FROM OFFICE

Demonstrates knowledge and experience in the following areas

• Service Management Office ( SMO) setup and operations

• ITIL / ISO 20000 / IT Operations process definition

• Service Integration and Management ( SIAM)

• Managed services operations – both AMS and IMS

• Incubating new services and solutions related to IT Service Management (ITSM)

Job Requirements :

- Candidate should have 2-5 years of regular working experience.

- Must have expertise in React js, Redux, MongoDB, MySql, NoSQL.

- Must have done multiple projects using React js, Redux, with Cross browser/device compatibility.

- Good knowledge of events handling in client-side and server-side.

- Good knowledge of code versioning tools, such as Git/bitbucket

- Good logical and mathematical programming skills.

Domain: Automation Testing – Selenium Job Purpose

 • Thought leadership - Consult with the client and setup/guides a team to strategize, design, implement and run automation solution supporting variety of applications

• Technical leadership - Identify, evaluate, recommend, and optimize current automated testing processes and tools

• Define and implement test automation strategy including roadmap, tools, framework, and approach across project teams

• Oversee technological delivery of the recommended automation solution roadmap across project teams

• setting up end to end QA processes across Requirement Analysis, Test Strategy/Design and Test reporting

• Participate in design and architectural reviews of proposed automation solutions across project teams

 • Designing & implementing enterprise-wide QA strategy for variety of clients including complex applications across multiple tech stacks (involving both functional and automation testing)

• Planning, estimating (should be aware of robust models and how to use them) and tracking team’s work

• Status reporting: Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status etc.

• Mentors/guides the team on technical knowhow

• Adhere to company project standards and guidelines Mandatory Skills & Experience

• 7-11 years of managing team experience and at least 4+ years of in-depth experience in establishing test automation frameworks, evaluating tools, and implementing continuous testing strategy

• Hands on framework development for a Green Field Project

• Strong hands-on experience in Java/JavaScript programming languages; java collection frameworks • Strong experience on QA Automation tools such as Selenium/Cucumber/Appium/SOAPUI etc.

• Strong exposure on UI or API automation, hands on Webservices/Microservices automation

 • Experience in CI/CD tools, such as Gitlab(preferable) / Jenkins

• Experience in Cloud tech preferably AWS

• Experience on Cloud Platforms such as Sauce Labs, Perfecto

• Functional tools like Selenium (mandate), Web driver IO, NightWatchJS, etc

• Should have basic knowledge of JMeter or any other equivalent Performance testing tool

• Sound Knowledge of methodologies and approaches such as Agile, BDD, DevOps etc.

• Industry experience on Financial Services is preferred.

About US Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value Additional Information

• Gender Neutral Policy

• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

• Generous parental leave and new parent transition program

• Flexible work arrangements • Employee Assistance Programs to help you in wellness and well being

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at MyOperator is dedicated to ensuring our customers achieve

their desired outcomes while using our product & service. We build strong, lasting relationships,

acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and

inspire a team of Customer Success professionals. In this role, you will be responsible for

guiding the team to deliver exceptional value to our customers, driving customer retention, and

fostering a customer-centric culture. You will play a key role in shaping our customer success

strategy and ensuring its effective execution.

Responsibilities:

● Team Leadership and Development:

○ Lead, mentor, and motivate a team of Customer Success Managers/Associates.

○ Set team goals and KPIs aligned with the overall customer success strategy.

○ Conduct regular performance reviews, providing constructive feedback and

coaching for professional growth.

○ Foster a collaborative and high-performing team environment.

○ Identify training needs and facilitate professional development opportunities for

team members.

● Customer Success Strategy and Execution:

○ Contribute to the development and implementation of customer success

strategies, playbooks, and processes.

○ Ensure the team effectively onboards new customers, drives product adoption,

and maximizes customer value.

○ Monitor and analyze key customer success metrics (e.g., churn rate, customer

satisfaction, adoption rates) to identify trends and areas for improvement.

○ Act as an escalation point for complex customer issues, ensuring timely and

effective resolution.

● Client Relationship Management:

○ Manage relationships with key or strategic customer accounts as needed.

○ Understand customer objectives and align them with our offerings.

○ Conduct regular check-ins and business reviews with customers to ensure

satisfaction and identify growth opportunities.

○ Gather customer feedback and work cross-functionally with product and other

teams to advocate for customer needs.

● Process Improvement:

○ Identify opportunities to improve customer success processes and tools.

○ Contribute to the development of best practices within the Customer Success

team.

● Reporting and Analysis:

○ Track and report on team and customer success metrics to leadership.

○ Provide insights and recommendations based on data analysis.

Qualifications:

● 4+ years of experience in a customer-facing role, such as Customer Success, Account

Management, or a related field.

● 2+ years of experience in a team lead or supervisory role, with a proven track record of

leading and developing successful teams.

● Strong understanding of customer success principles and best practices.

● Excellent communication, interpersonal, and presentation skills.

● Proven ability to build and maintain strong relationships with customers.

● Strong problem-solving and analytical skills.

● Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).

● Ability to work independently and as part of a team.

● Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

Hi All,

*Urgent Hiring*

Role: IT Manager

Exp: 10+

Shift: 8 AM to 5 PM (Monday to Saturday & Alternate Saturdays are off)

Location- Delhi, Daryaganj

Must have experience in a broking firm

Mandatory skill: COLOCATION (on NSE & BSE Exchange)

Worked on ESXi 5.0 &vCenter 5.0. Cloning, Creation, and Management of Virtual Machine.

• Done P2V & V2V conversion. vMotion and Storage vMotion.

• Ensured management and troubleshooting of Arbitrage setup with 120 users working in Exchanges NSE (Automated & Manual), BSE, MCX, ACE & NCDEX

Qualifications:

Primary Skill Set:

5+ years for experience in developing highly scalable, reliable, secure web applications
Experience with React.js, Node.js, Redux, flux, Javascript (preferably TypeScript).
Atleast 1 years of experience in product or SaaS development.
Excellent Team management, communication skills, both verbal and written
Strong CS fundamentals like data structures and especially the asynchronous challenges that are faced by JavaScript developers regularily.


Preferable Skillset:

One year of experience using AWS services, such as Lambda, SES, SQS, EC2, RDS, ELB’s and have knowledge of VPC’s (AWS and/or RightScale knowledge a plus.
Proficient with the Webpack,Jest, Eslint, Jenkins, Docker, Enzyme.
Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS (MySQL, DynamoDB, Redis, etc.) and client side storage
Profile and improve frontend performance

Education:
Bachelor’s/ Master’s degree in related field with 2+ years of experience in ERP product sales. .

Skills

• Excellent communication (verbal and written), time management skills, fast learner, self‐ motivated, and comfortable taking initiative and handling multiple projects simultaneously  
• Excellent customer approach, interpersonal and influencing skills
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• A sales person with a proven, successful background in sales of 2+ years of experience in ERP sales.

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division.
• Develop and implement strategy sales in the particular region to maximize growth opportunities, strengthen market share and maximum customer retention.
• Attracting new clients by innovating and overseeing the sales process for the business.
• Responsible for enhancing revenue, within existing and new clients, through continuous client engagement
• Set up meetings with potential clients and listen to their wishes and concerns, Improving sales strategy.
• Research and identify new market opportunities.
• Creates and conducts effective presentation and product demos
• Build & Strengthen market intelligence & sales analytics for identification of opportunities, effective client solutioning and deal conversion.
• Consistently meet and exceed sales targets
• Foster a collaborative environment within the organization.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Prepare and deliver pitches to potential investors.
• Create and conduct proposal and presentation based on clients’ needs and closing of orders
• Be responsible for conduct webinar about our product.
• Provide timely weekly, monthly and quarterly sales reports
• Client Relationship management

• Designing visual content for digital applications
• Designing and layout of materials for internal communications and engagement
• Editing YouTube videos
• Designing and layout of essential business materials
• Creating infographics and presentation materials to simplify the communication of complex concepts and data
• Editing video clips for use on social media platforms
• Working autonomously and developing high-quality concepts with minimal instruction
• Managing timelines and prioritizing of workload and knowing when to ask for direction
• Assisting team in developing and executing communications plans
• Providing technical support for design- and video-related efforts
• Optimizing graphics and video content for social media platforms
• Maintaining organized content files and helping to organize and archive existing video and graphics files
• Other duties as assigned

What you need to have:

• Strong visual communications skills, including the ability to communicate complex concepts and data through images
• Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram)
• Freshers can also apply. Portfolio displaying samples would be a must