11+ ISO/IEC 20000 Jobs in Delhi, NCR and Gurgaon | ISO/IEC 20000 Job openings in Delhi, NCR and Gurgaon

POSITION:ITSM Consultant / ITSM Tech Lead

EXPERIENCE:  5-15YRS

NP :IMMEDIATE/10 DAYS

LOCATION: NOIDA

WORK FROM OFFICE

Demonstrates knowledge and experience in the following areas

• Service Management Office ( SMO) setup and operations

• ITIL / ISO 20000 / IT Operations process definition

• Service Integration and Management ( SIAM)

• Managed services operations – both AMS and IMS

• Incubating new services and solutions related to IT Service Management (ITSM)

Required Skills: Customer Segmentation & Personalization, CRM & Lifecycle Marketing, Data Analysis & KPI Reporting, A/B Testing & Experimentation, Funnel & Journey Optimization

Criteria:

- Candidate should have Experience: 4–6 years in CRM & Lifecycle Marketing for digital-first/app-based platforms.

- Preferred Industry Exposure: Gaming / OTT / E-commerce

- Proven ability to own end-to-end lifecycle metrics such as activation, retention, churn reduction, or reactivation

- Strong hands-on experience with CRM automation platforms such as Clevertap, MoEngage, Braze, or WebEngage

- Expertise in user segmentation, cohort creation, and personalized targeting based on behavioral and transactional data

- Experience in managing cross-channel campaigns (Push, WhatsApp, SMS, Email, RCS, In-app) with a focus on ROI and spend optimization

- Proficient in data analysis, funnel tracking, KPI reporting, and deriving insights (DAU, WAU, retention %, churn, watch conversion)

- Hands-on experience with A/B testing, experiments, holdout groups, and iterative optimization

- Strong understanding of journey mapping and funnel optimization, with the ability to identify drop-offs and improve user progression

- Candidates must have a 70% strategy + 30% execution mindset, ideally from reputable consumer brands.

Description

We are looking for a CRM & Lifecycle Marketing Manager to own and drive key user lifecycle metrics at company. The ideal candidate is data-driven, detail-oriented, and experienced in executing CRM campaigns and automation journeys that drive activation, retention, and engagement.

This is a high-impact, ownership-driven role where you’ll be responsible for defining, executing, and optimizing end-to-end CRM strategies using platforms like Clevertap, MoEngage, or WebEngage.

Key Responsibilities:

1. End-to-end metric ownership Be fully accountable for a defined lifecycle KPI (e.g., activation, D7 retention, churn rate) — set targets, build roadmap, deliver improvements and own outcomes.

2. Campaign setup & CRM operations (Clevertap / Braze / etc.) Build, configure, QA and execute campaigns and automated journeys in the CRM platform (Clevertap or equivalent) — audience selection, triggers, scheduling, tagging, and delivery monitoring.

3. Segmentation & personalization Define behavioural and transactional cohorts, implement dynamic personalization rules, and maintain audience hygiene to ensure relevance and lift.

4. Experimentation & optimization Design and run A/B and holdout experiments, analyse uplift, and iterate on messaging, timing and frequency to maximize impact.

5. Analysis, reporting & cross-functional alignment Track and interpret campaign and funnel metrics, maintain dashboards, produce concise insights and recommendations, and coordinate with Product, Data and CX for dependencies and fixes.

Key Expected Outcomes:

1. Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

2. High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

3. Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

4. Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

5. Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

Requirements:

● End-to-end Lifecycle Ownership – ability to plan, execute, and measure campaigns for a defi ned metric or stage (e.g., activation, retention).

● CRM Automation Expertise – hands-on execution using tools like Clevertap ,MoEngage, WebEngage

● User Segmentation & Targeting – defi ning cohorts based on behaviour, subscription status, and engagement data.

● Cross-channel Campaign Management – executing communication via push, WhatsApp, SMS, RCS, email, and in-app along with Spends optimization

● Data Analysis & Reporting – tracking key KPIs and metrics (eg. DAU, WAU, retention %, watch conversion, churn) and deriving insights along with RCA

● A/B Testing & Experimentation – Continuously ideating, setting up and evaluating experiments to improve conversion and retention.

● Journey & Funnel Optimization – identifying drop-offs and improving user progression through lifecycle stages.

● Copy & Creative Collaboration – working with content/design teams to ensure messaging relevance and clarity.

● Stakeholder Collaboration – aligning with product, CX, Content and data teams for execution dependencies.

● Ownership Mindset – accountable for end outcomes and continuously optimizing performance of the assigned metric.

What will be the success metric for this role?

● Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

● High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

● Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

● Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

● Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

Key Responsibilities:

• Extensive knowledge of government e-tendering platforms (GeM, CPPP, eProcurement) and tender documentation, bid preparation, and proposal drafting.

• Collaborate with sales, finance, legal, and technical teams to gather inputs and prepare technical and commercial proposals, presentations, and pitch decks for government clients.

• Establish and maintain relationships with government bodies, PSUs, consultants, and smart city SPVs to stay informed about upcoming projects.

• Ensure full compliance with tender requirements, including EMD, prequalification, technical specifications, and eligibility criteria.

• Monitor competitors, pricing trends, and past successful bids to improve proposal effectiveness.

• Track tender progress, participate in pre-bid meetings, address clarifications, and follow through award and onboarding stages.

• Maintain detailed records of tender activities and generate reports on win/loss ratios, market trends, and competitor insights.

• Strong communication, coordination, negotiation, and decision-making skills with excellent attention to detail.

• Proficient in MS Office and adept at managing multiple deadline-driven projects.

• Experience working exclusively with companies handling government tenders.      

• Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
• Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
• Well versed in local commercial and corporate law with global outlook.
• Collaborate with various business functions in connection with driving deal negotiations.
• Post signing contract management, including amendments to existing contracts, business team support and counsel
• Train the other legal team members on negotiation/drafting skills
• Managing, mentoring and leading team members.

• 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
• Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws

Job Responsibilities:

• Collaborate with senior developers to understand project requirements and objectives.
• Participate in the design and development of web applications using PHP, WordPress, HTML, CSS, and JavaScript.
• Customize and implement WordPress themes and plugins to meet project specifications.
• Debug and troubleshoot code errors and issues, ensuring optimal performance and functionality.
• Ensure websites are responsive and cross-browser compatible for a seamless user experience.
• Collaborate with designers and other team members to bring creative concepts to life.
• Update and maintain existing websites with new content, features, and enhancements.
• Keep up-to-date with the latest industry trends, technologies, and best practices.

Qualifications:

• 6 months to 1 year of professional experience as a Web Developer.
• Strong experience with PHP development.
• Proficiency in WordPress theme and plugin development and customization.
• Solid understanding of HTML5, CSS3, and JavaScript.
• Basic understanding of responsive design principles.
• Familiarity with version control systems such as Git.
• Excellent problem-solving skills and attention to detail.
• Good communication skills, both written and verbal.
• Ability to work collaboratively within a team environment.
• Self-motivated with a strong desire to learn and grow.

Greetings from CloudTrains Technologies!

CloudTrains is a digital product agency that designs & builds new-age technology helping Fortune 500 companies & next-generation start-ups to drive growth & build the future of digital inventions. We are a highly curated team of 500+ certified developers, outside-of-the-box thinkers, lean product-first methodology, and an obsession with making game-changing mobile-based products.

As one of the largest mobile app development companies in the world, we have handled over 900+ complex projects of various brands like Tech Mahindra, HCL, Freshmenu, Cobone, Unnati Silks where we worked on mobile apps, IoT, Wearables, Blockchain, AR/VR, cloud integration, cross-platform, on-demand, enterprise mobility, web, mCommerce and alike.

Job brief :

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and will have the liberty to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth by boosting sales and creating strong bonds with clients.

Responsibilities :

- Increasing the value of current customers while attracting new ones.

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

- Keep records of sales, revenue, invoices etc.

- Managing and retaining relationships with existing clients.

- Account Management for both B2B and B2C clients.

Requirements:

- Proven working experience of 1 year as a business development manager, sales executive or a relevant role in the IT Service Industry.

- Proven sales track record

- Experience in customer support is a plus

- Proficiency in MS Office.

- Proficiency in English

- Market knowledge

- Communication and negotiation skills

- Ability to build rapport

Why CloudTrains Technologies?

- Hackathons and Tech Talks

- Free Workshops

- Free Breakfast

- All Hands Parties

- Activity and Fun Zones

- Mentorship and Guidance

Company Name - Sloshout

Company Location - New Delhi, Connaught Place

Company Website - www.sloshout.com

Salary Range - ₹25,000 - ₹45,000 per month + Incentives (Rs.8000 to Rs.55000 per month)

About Role:

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. The candidate must be at the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Job Responsibilities:

• Convince and onboard new Venue clients every month by selling subscription packages.
• It will be a hardcore On-Field B2B Sales Job.
• Develop a growth strategy focused on financial gain.
• Self-generate leads and builds effective pipeline of prospective clients to meet monthly set targets.
• Conduct research to identify new markets and client needs.
• Promote the company’s value add subscriptions to onboarded venue clients.
• Document sales contracts and ensure adherence to law-established rules & guidelines
• Keep records of sales, revenue, invoices, etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing clients.
• Develop & Train entry-level staff into valuable salespeople.

Requirements:

• Male Candidate with 3-5 years of Work experience as a BDM, Sales Executive, or any relevant role
• Own Conveyance – 2 Wheeler/4 Wheeler (Fuel will be reimbursed)
• Proven sales track record
• Proficient in MS Office
• Proficient in oral and written - Hindi & English
• Market/Industry knowledge
• Ability to build rapport, Good Communication and negotiation skills
• Time management and planning skills
• Full-Time Graduate/Post Graduate

• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency