11+ ISO/IEC 20000 Jobs in Bangalore (Bengaluru) | ISO/IEC 20000 Job openings in Bangalore (Bengaluru)

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Your Role

• Develop and implement test strategies for Software-as-a-Service offering in hybrid cloud environments
• Create automated tests and tools to ensure release qualification
• Simulate and test large-scale customer scenarios
• Find and track bugs, providing RCA and assisting with closure
• Collaborate with top-notch engineers to influence release quality
• Stay up-to-date with latest datacenter and cloud technologies
• Work with computing/storage/networking services of Azure and AWS
• Strong knowledge of operating systems and TCP-IP protocols

What You Will Bring

• Strong automation skills using Python
• Experience with computing/storage/networking services of Azure and AWS
• Software development or test automation experience in Python,
• Strong understanding of operating systems
• Knowledge of TCP-IP Suite of protocols
• Prior experience with large-scale system testing
• Understanding of virtualisation concepts
• Ability to debug complex distributed applications

Education:
Bachelor’s/ Master’s degree in related field with 2+ years of experience in ERP product sales. .

Skills

• Excellent communication (verbal and written), time management skills, fast learner, self‐ motivated, and comfortable taking initiative and handling multiple projects simultaneously  
• Excellent customer approach, interpersonal and influencing skills
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• A sales person with a proven, successful background in sales of 2+ years of experience in ERP sales.

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division.
• Develop and implement strategy sales in the particular region to maximize growth opportunities, strengthen market share and maximum customer retention.
• Attracting new clients by innovating and overseeing the sales process for the business.
• Responsible for enhancing revenue, within existing and new clients, through continuous client engagement
• Set up meetings with potential clients and listen to their wishes and concerns, Improving sales strategy.
• Research and identify new market opportunities.
• Creates and conducts effective presentation and product demos
• Build & Strengthen market intelligence & sales analytics for identification of opportunities, effective client solutioning and deal conversion.
• Consistently meet and exceed sales targets
• Foster a collaborative environment within the organization.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Prepare and deliver pitches to potential investors.
• Create and conduct proposal and presentation based on clients’ needs and closing of orders
• Be responsible for conduct webinar about our product.
• Provide timely weekly, monthly and quarterly sales reports
• Client Relationship management

• Proven experience in Mobile application development using flutter
• Design and Build sophisticated and highly scalable apps using Flutter
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture, and developing maintainable, testable, and functional software that meets product requirements.
• Resolve any problems existing in the system and suggest and add new features in the complete system
• Must have Flutter knowledge to build cross-platform mobile apps for Android, IOS, and Web apps. This should include making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Must have knowledge of version controlling
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