Shubham Vishwakarma
Full Stack Developer - Averlon
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The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.
Our Client has appointed us to identify and hire a Customer Success Specialist
Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.
Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.
Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.
Location: WFO (Mumbai, Maharashtra)
Salary Range: INR 4 LPA to 6 LPA
The best part about this role:
- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.
You will be responsible for these Key Responsibility Areas (KRAs):
- Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
- Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.
Your Key Performance Indicators (KPIs):
- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.
Who We’re Looking For:
- 1-2 years of experience in customer success, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
- Proficiency in MS Excel and CRM tools.
- Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
- A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.
Greetings from Quick Radius
Designation: Business Development Executive
Min. Experience:- 0 to 1 Year
Job Location: A’bad (Nikol)
Salary :- No bar for right candidate (Depends on Skills and experience)
Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and related IT field
Roles & Responsibilities:-
- Candidate with knowledge in Upwork, freelance,PPH, Guru or other business portals would be preferred.
- Candidate should have hands on Experience on Lead Generation,Business Development, Strategic Selling. Solution Selling etc
- Good Communication skills
- Expertise on Graphics, Web Technologies, Mobile & IT domain.
- Must be good with negotiation skills, converting leads & generation business.
- Lead generation for Graphics design ,website design, Website Development, Mobile Apps development
- Negotiating and presenting creative work to clients
If you do not find suitable profile, you may kindly share this information to your friends who are looking for change/good opportunity.
With Regards,
Manish Dodiya(CTO)
Quick Radius
Website:http://www.quickradius.com/">www.quickradius.com/
Our client is a fast growing EdTech Platform. We re looking for a Sales Director to build and grow the consumer sales function.
Responsibilities
Ownership of the revenue targets.
Managing entire sales life cycle: starting from hiring, training, and retaining talent, setting up and measuring targets, and process/product improvements.
Responsible for conversion funnel and sales KPIs.
Planning for daily, weekly, and monthly targets, updating and maintaining reports.
Bring market & consumer insights to influence products & offerings.
Requirements
4+ years of experience in consumer sales experience in a B2C environment (EdTech / consumer internet preferred).
Consistent track record of achieving revenue targets.
Hunger to learn & grow every day.
Ability to communicate effectively, both orally and in writing.
Comfortable making decisions independently.
Ability to prioritize, multitask and meet deadlines and targets
Key Responsibilities:
- Build interfaces as per the design provided by the UX / UI team
- Ensure the work output is as per the design inputs provided
- Work closely with the backend team to integrate the pull or push APIs
- Work with the support team to troubleshoot issues faced by customers
- Build programming abstractions for the specific domain
- Keen interest to always present code and work of high-quality standards.
Key Competencies (Functional):
- Proficiency in Javascript / ES5 / ES6 or Typescript
- Proficient in code versioning tools including Mercurial / Git / SVN.
- Familiarity with APIs and WebSockets
- Work with Canvas related frameworks – Cocos2d / PixiJs
- Experience with Cocos Creator is a Bonus.
-
Create and maintain positive client relationships to build
a business. Understand client'sneeds and tailor products to meet client requirements.
Attend inbound/outbound sales calls for revenue generation
Achieve the periodic sales target
Perform up-selling and cross-selling of products to clients.
Build rapport with the client and create a potential pipeline for referral leads
Meet periodic targets for sales via referral leads
Conduct effective sales presentations for potential customers.
Maintain SLA protocols in day-to-day
functioning consistentlymeet the quality parameters such as avg talk time, working hours, evaluation score etc
Maintain high evaluation scores in the sales audits
Timely completion of daily tasks assigned
Ensure to call the clients at the allotted appointment slot.
Google AnalyticsRoles & Responsibilities:
·Manage company’s various online bidding profiles
·Identifying quality lead and bringing up the projects for the company
·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
·Handle the initial discussions and collect the strategic information about the prospects
·Understand complex project requirements and prepare proposal /bid to generate leads
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
·Scout for new bidding platforms and websites to catch out the opportunities.
Skill & Experience Required
·Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
·Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
·Experience with lead generation and prospect management via various online bidding platforms.
·Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
·Lead generation through LinkedIn, database, and other social networks would be an added value.
·Ability to handle the sales independently or as part of a team
We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
- Perform network maintenance and system upgrades
- Must be good in Linux platform and basic hardware.
- Provide Level-1/2 support and troubleshooting to resolve issues.
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
- Linux, drafting for email and tickets, basic understanding of vmware is important.
Experience:
- Min 3 year experience
Location:
- Ahmedabad
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
As a Manager – Talent Acquisition, you will be managing the entire candidate life-cycle starting from the initial application through the final job offer.
- Understanding the hiring requirements of the business along with a good understanding of software technologies and current trends in IT
- Effective communication with the hiring manager, in order to understand the requirement(s) and draft or update job description to start the hiring process
- Sourcing candidates through a variety of channels, including but not limited to, job portals, vendors, walk-in drives etc.
- Following up on the employee referrals
- Screening and assessing the candidates, basis requirement details specified by the business, through phone calls, online screening, assessments, face-to-face interviews etc.
- Developing and implementing effective short-term as well as long-term sourcing strategies
- Along with managing the hiring needs of the business, you will also be developing the employer brand and communicating the same to the potential candidates
- Retaining essential employees and developing and maintaining morale among the work force in the organization
- Handling and guiding a team of talent acquisition specialists in order to meet the hiring needs of the business
What you need to have:
- 3 – 7 years of experience in Talent Acquisition
- Post-Graduate from Tier II MBA colleges is a must
- Should have handled a team
- Must have good communication and negotiation skills
- Must be a self-starter with a zeal to learn, perform new things and to succeed
- Ability to positively represent the company to potential candidates
- Ability to maintain strict confidentiality
Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Automated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.
- Understanding client’s business objectives and Digital Marketing strategy.
- Strategizing client’s marketing brief & taking decisions for the team to deliver on.
- Creating customized & impactful presentations to showcase performance impact.
- Managing a team of digital marketing strategists and business operations team to drive multiple programs to completion.
- Being on top of industry updates from technology, competition & functionality perspective.
- Managing & prioritizing prospects pipeline – in line with monthly/ quarterly/ yearly goals.
- Helping company grow through performance marketing initiatives for its own core business.
- Working closely with business development & senior analyst teams to provide strategic inputs.
- Leading, mentoring and guiding the account managers in their daily efforts against all client digital campaign work.
- Negotiating contract including renew, upselling and be key contact for any new work discussion.
- Managing the workflow process by prioritizing projects and resources and by working across accounts to ensure proper alignment of resources.
What you need to have:
- 3 plus years of demonstrated track record of developing senior level client relationships.
- Very strong understanding of Digital Analytics.
- Hands on experience and deep expertise in Google Analytics, Google Adwords and Facebook advertising.
- Strong relationship management skills.
- Ability to command respect & drive meetings with CXO level members.
- Superb communication and presentation skills as well as a proven ability to develop well positioned and thoughtful documents and presentations.
- Thorough knowledge of the principles of advertising, marketing & media with thought leadership around the dynamics of the digital and interactive space, specifically Social, Digital Media, and Search.
- Ability to use alternative analytical approaches to solve digital/ interactive marketing problems.
- Above 80% in class 10th & 12th Maths score.
- BE/ BTech - Should be from Tier 1/Tier 2 college.
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
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Full Stack Developer - Averlon