Graphic Designer

Job Title : Network Security L3 Engineer

Experience : 5+ Years

Location : Vietnam, Philippines, Indonesia & Remote

Timing : General Shift 

Country : We are currently focusing only on the SEA regions (Vietnam, the Philippines, and Indonesia)

Interview Rounds : 3 Rounds

Job Summary :

We are looking for a skilled Network Security L3 Engineer with 5+ Years of hands-on experience in managing and securing enterprise infrastructure.

The role involves working with firewalls, IDS/IPS, proxies, WAF, and email gateways across technologies like - Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport.

Mandatory Skills : Palo Alto, Juniper SRX, Fortigate, McAfee IDS/IPS, Zscaler/McAfee Proxy, Akamai WAF, Cisco Ironport, incident response, network security protocols, and AlgoSec.

Key Responsibilities :

• Configure, manage & troubleshoot firewalls (Palo Alto, Juniper, Fortigate).
• Monitor IDS/IPS (McAfee), handle threat alerts & incident response.
• Manage proxy solutions (Zscaler/McAfee) & email gateways (Cisco Ironport).
• Administer Akamai WAF and ensure web app protection.
• Support DDoS protection (Arbor), DNS security (Umbrella), and NAC (Cisco ISE).
• Lead escalations, support audits, and mentor junior engineers.

Must-Have Skills :

• Strong expertise in network security tools & protocols.
• Experience with AlgoSec, FireEye, Cisco ASA/Firepower.
• Solid understanding of security policies and compliance.

Preferred Certifications :

• PCNSA/PCNSE (Palo Alto)
• JNCIA/JNCIP (Juniper)
• ZIA-A/ZIA-P (Zscaler)
• CISSP or equivalent (preferred)

Responsibility:

• Lead the planning and execution of the product roadmap, aligning with the overall business objectives
• Define and prioritize product features based on customer feedback, data analysis, marketing demands and
• domain requirements.
• Drive the product development process, from ideation through release, ensuring timely delivery and high-
• quality outcomes
• Collaborate closely with engineering, marketing, and sales, to drive successful launch, development, and
• advancement of B2B products
• Establish and maintain strong relationships with key stakeholders, including customers, to gather insights
• and ensure product satisfaction
• Provide clear and concise communication of product vision, goals, and progress to both internal teams and
• external stakeholders
• Conduct market research to identify trends, customer needs, and competitive landscape, informing product
• strategy and decision-making
• Monitor product performance through metrics, iterating on the product strategy as needed to achieve
• business objectives
• Mentor junior product managers in terms of general learning and product/feature-specific guidance
• Be responsible for feature validation, both in terms of quality and user satisfaction.
• Requirements:
• 5-8 years of relevant experience in software product management
• At least 3 years of complex B2B software product management experience
• Analytical mindset with a willingness to go deep into problem-solving
• Being data-driven is essential; inclined to use data to validate assumptions and business assertions
• Strong technical understanding of the software development process and general design constructs
• Impeccable collaboration and communication skills
• Bias for action: Default setting is to take action to move the product forward and improve customer
• experience
• Empathetic: Can deeply embed in the customer perspective and translate their needs to crisp, detailed and
• actionable product requirements
• Thrives in a complex, ambiguous, and fast-paced environment, driving agile experimentation
• Understanding of the US healthcare industry is a big plus
• Prior start-up experience is a plus 

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

• Handling the return filing of EPF and ESIC with a consultant
• Filing GST Return (3B and GSTR-1)
• Reconciling of sales data and preparing data for GST return (GSTR-1 & 3B)
• Managing revenue booking and its auditing
• Handling GST audit and TDS return filing
• Processing, reconciling and managing payment/refund
• Coordinating with stakeholders such as various internal departments
• Processing and reconciling invoices
• Payroll processing and its controlling and also ensuring statutory compliance while handling the same
• Handling and managing PCS rate payment
• Book-keeping and maintaining financial records and financial statements related to payroll of the company
• Maintaining up-to-date and accurate records of the financial details related to payroll and reporting the same to the management in regular intervals

Desired Candidate Profile

• Graduation in Commerce is a must
• Relevant work experience of 6-7 years in handling payroll (finance)
• E-commerce, retail or manufacturing background is preferred
• Proficiency in Excel
• Good in communication skills and with an eye to detail    

Have an experience building backend server side applications in Node.js and Express.js

Have in-depth knowledge and experience of using ES6+ features and Object Oriented Principles

Have sound knowledge and are familiar with databases like MongoDb - (Preferred) and Mysql.

Have good exposure to cloud native technologies (AWS Lambda, S3, RDS, etc) 

Have working knowledge of version control (Git) and continuous deployment 

Have experience in optimising backend API’s and database queries for optimal performance.

You are good at problem solving and have analytical skills 

You are flexible in adapting new technologies and frameworks as per the projects needs

• Expert software implementation and automated testing
• Promoting development standards, code reviews, mentoring, knowledge sharing
• Improving our Agile methodology maturity
• Product and feature design, scrum story writing
• Build, release, and deployment automation
• Product support & troubleshooting

• Demonstrated experience as a Java
• Should have a deep understanding of Enterprise/Distributed Architecture patterns and should be able to demonstrate the relevant usage of the same
• Turn high-level project requirements into application-level architecture and collaborate with the team members to implement the solution
• Strong experience and knowledge in Spring boot framework and microservice architecture
• Solid demonstrated object-oriented software development experience with Java, SQL, Maven, relational/NoSQL databases, and testing frameworks
• Strong working experience with developing RESTful services
• Should have experience working on Application frameworks such as Spring, Spring Boot, AOP

• Ability to take up tasks independently and willing to be an individual contributor when required
• Working experience or knowledge of Scrum/Kanban and SAFe agile processes
• Should have an excellent communication skill (Verbal & Oral)

Requirements:-

• Must have good understanding of  Python and Shell scripting with industry standard coding conventions
• Must possess good coding debugging skills
• Experience in Design & Development of test framework
• Experience in Automation testing
• Good to have experience in Jenkins framework tool
• Good to have exposure to Continuous Integration process
• Experience in Linux and Windows OS
• Desirable to have Build  & Release  Process knowledge
• Experience in  Automating Manual test cases
• Experienced in automating OS / FW related tasks
• Understanding of BIOS / FW QA  is a strong plus
• OpenCV experience is a plus
• Good to have platform exposure
• Must have good Communication skills
• Good Leadership capabilities & collaboration capabilities, as individual will have to work with multiple teams and single handedly maintain the automation framework and enable the Manual validation team