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Job Title: Customer Retention Manager
Company: ICICI Lombard
Location: Navi Mumbai
Industry: Insurance
Experience: 0–2 Years
Job Type: Full-Time
About ICICI Lombard:
ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.
Role Overview:
We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.
Key Responsibilities:
- Engage with existing customers via phone calls to discuss policy renewals.
- Explain product features and benefits to ensure continued customer interest.
- Handle customer queries and resolve concerns in a timely and professional manner.
- Maintain detailed records of customer interactions and follow-ups using CRM software.
- Identify opportunities to upsell or cross-sell insurance products.
- Achieve monthly targets for renewals and retention KPIs.
- Work collaboratively with the sales and support teams to provide seamless service.
Required Skills and Qualifications:
- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred).
- Strong communication and interpersonal skills.
- Ability to convince and build rapport with customers over the phone.
- Self-motivated and target-driven mindset.
- Basic computer proficiency and familiarity with CRM systems.
Preferred Skills:
- Knowledge of general insurance products.
- Prior experience in customer retention or tele-sales roles.
- Fluency in English, Hindi, and/or regional languages.
Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705
Shift Timing: 10AM-7pm
"FRESHER AND EXPERIENCED SALARY DIFFERS"
Experience managing agile development teams. You will be responsible for
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Defining the technical specifications and architecture along with overall technical product infrastructure.
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Provide creative and unique solutions to accommodate for the versatility and customizations during product development.
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The role would expect you to code and/or conduct code reviews so experience in Django or similar languages would be useful.
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Managing a team of engineers and developers; ensuring quality is met at every process of the development and deployment phases.
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Recruitment and building a team of a good mix of talent would be necessary.
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Managing AWS servers to track/monitor/optimize resource utilization and upgrade servers when necessary.
- Extensive engineering expertise in the areas of tooling, specifications, product maintenance, budgeting and software products.
- Ability to understand and collaborate on complete product lifecycle from concept to execution.
- Implementation of new technologies to optimize product quality and usage.
● 1-2 years in outbound focused sales position desired; customer-oriented background
required (sales, support, customer service) in B2B preferably
● Bachelor’s degree in business, marketing, or related field
● Excellent communication and interpersonal skills
● The ability to generate leads independently.
● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach
● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision
● Knowledge of the AI industry and emerging technologies


About Company:
We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US.
Job profile:
We are looking for a PHP developer to join us as a Software Developer.
Your primary focus will be the development of all server-side logic using PHP Framework.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.
Roles and Responsibilities
- We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
- Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
- Utilize backend data services and contribute to increasing existing data services API
- You will also be responsible for integrating the front-end elements built by your co-workers into the application
- Therefore, a basic understanding of front-end technologies is necessary as well
Requirements
- Extensive knowledge and experience with PHP Laravel
- Basic knowledge on other PHP Frameworks
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- An intricate understanding of PHP design patterns & methodologies
- Experience with Project Management is highly desirable
- Strong understanding and development experience
- Sound communication and documentation skills
- Understanding and use of source version control (Git)
- PHP Object-Oriented programming knowledge
- Database design and development (MySQL)
- Experience with test-driven development
Good to have
- Experience with rest API & microservice
- Experience with AWS(Cloud) Services
- Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage
Why join us?
- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.
- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.
- Work-life balance
- flexible working hours
- Mental health sessions with experts.
- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.
- Work-life balance
- 5 Days Working
Familiar with Issuing/Acquiring schemes are highly desirable.
Proven track record in delivering results in highly complex projects.
Experience and comfortable in establishing relationships with different stakeholders.
Strong prioritization and execution skills.
Good Aptitude and Strong problem-solving skills.
Self motivated and a good team player.
Excellent Written and Verbal communication skills.
- Owning the recruiting cycle from end to end, spanning all areas and disciplines.
- Managing the recruiting pipeline, which includes determining resource status and needs, coordinating recruiting events and sourcing activities, assessing and managing referral processes.
- Executing recruiting strategy, including employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management.
- Managing hiring / third-party agencies and build a relationship with them.
- Working closely with business leaders to influence and delivering quality assessment and high-touch candidate experience through all aspects of the recruitment funnel.
- Periodically leading and/ or participating in cross-business/ cross-company special projects and initiatives related to talent acquisition.
- Creating, building, and maintaining networks of potential passive candidates to fill future anticipated and planned roles.
- Participating and engaging with the team at company to understand future hiring requirements and source apt candidates from the cultural perspective.
- Acting as an advisor to hiring managers to provide guidance, expertise, collaboration, and teamwork to hire the best talent.
- Working and adapting to company's ATS and keep a high bar while hiring.
- Accelerating progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately.
- 4 - 6 years of experience working in a fin-tech startup or Consulting firm.
- Degree in Human Resources or related field.
- Passionate about people and culture.
- Ability to work in a fast-paced environment.
- Have a strong affinity for critical thinking, hands-on execution, problem-solving, and are result-oriented
- Demonstrates exceptional communication competency, both oral and written.
- Self-sufficient and able to work with little direct supervision.
- Good team player, positive attitude, motivated, and eager to learn.
- If you have a passion for helping others succeed and if you genuinely believe that talent is the greatest asset of any company, we’d love to talk to you.

-Exp in C++ as IT dev exp
-strong exp in CAD programming
Urgent requirement for Angular Developer for a US-based product development company.
Apply only if you have experience in Angular and javascript. (OOPS concepts is a must)
Experience: 3 + years
Location: Bangalore
Notice Period: Immediate to 20 days
Working: currently WFH
Skills: Angular, HTML, CSS, Javascript,OOPS,Restful API
Please mention the IT skills worked on.

