
Job Summary
We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.
This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.
Key Responsibilities
- Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
- Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
- Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
- Monitor incident queues and prioritize issues based on business impact and urgency.
- Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
- Coordinate technical teams to identify workarounds and restore services as quickly as possible.
- Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
- Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
- Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
- Ensure compliance with ITIL Incident Management processes and organizational governance.
- Support change implementation activities and assess potential impacts during planned maintenance windows.
- Identify opportunities for automation and continual service improvement to enhance operational efficiency.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
- Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
- Experience managing Major Incidents in enterprise production environments.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Willingness to work 24x7 rotational shifts, including weekends and public holidays.
Required Technical Skills
- ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
- Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
- Ticketing and Incident Tracking Systems.
- Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
- Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.
Preferred Qualifications
- Experience supporting large-scale enterprise production environments.
- Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
- Knowledge of Change Management, Problem Management, and Release Management processes.
- Experience working with global teams across multiple time zones.
Preferred Certifications
- ITIL Foundation Certification (Preferred)
- ITIL Intermediate (Good to have)
- Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have)

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experiences for the Users.
● who can own the process of delivering functional and intuitive interfaces from
scratch leveraging UX Fundamentals.
● who can collaborate with the stakeholders to deliver the best and set new
standards.
● who can create user flows, wireframes, prototype and gather validations.
● who feel at home with abstraction and sense making.
Job Description
As a part of Design Team, we work on products that empower Recruiters to increase their productivity. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience.
Responsibilities:
-
Create and communicate end to end user interface design specs, including high priority and high visibility complex interaction and dialog flows, wireframes, interactive prototypes
-
Single handedly drive designs and oversee the strategic and tactical deliverables related to that project
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Coordinate and plan with other functions, including identifying the appropriate UX methods and tools to use depending on project constraints. Manage stakeholder expectations
-
Understand both the user behavior and the technology components (speech, natural language) that make for a natural, efficient, and reliable machine-to-human conversation
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Support and contribute to the voice talent and persona definition process for different design situations
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Conduct usability tests using prototypes and incorporate findings and usage data to refine the design
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Develop design principles and style guides to be followed in a voice-first environment to create a consistent user experience
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Work in a highly iterative and nimble environment with product managers, engineers, and recruiters to get your design shipped
Requirements:
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Bachelors/Masters in Design, HCI, Cognitive Psychology, or any other related field
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4+ years of experience as an experience designer for web/mobile or voice applications
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Hands on experience with XD, Illustrator, Photoshop (or equivalent programs)
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Deep knowledge of UX design, user research, visual design, and Service design
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Experience working cross-team while taking feedback from product management, engineering, business and marketing
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Excellent problem solving skills along with deep empathy for users
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Good experience in designing mobile interfaces and responsive desktop sites
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Excellent written and communication skills
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Fluency in English and Hindi. Added bonus if you know other Indian languages
Preferred Skills:
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Experience with conversational product design
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Creativity, logical thinking, solid design process and detailed design presentations
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Familiarity with speech and natural language processing technologies
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Expertise in motion design or prototyping
Responsibilities:
· Responsible for Technology hiring across levels and manage a team of recruiters
· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.
· High end ownership of the deliverables.
· Focus on priorities, drive & deliver successfully.
· Maintain effective communication with the hiring managers and candidates.
· Build influential candidate relationships throughout the process.
· Follow and practice latest recruitment trends and strategies.
· Build and maintain network of potential candidates through proactive market research and networking.
· Proactively resolve bottle necks.
· Prepare and submit timely progress reports to various stakeholders.
· Involve in various initiatives for process improvement and talent branding
What are we looking for?
· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc
· Ability to manage a team of recruiters and sourcers
· Expertise in stakeholder management and leading an entire unit of hiring independently
· Possess the ability to assess candidates against profiles and the culture
· Strong understanding about engineering and product requisitions
· Demonstrated ability to manage competing priorities and work under tight timelines
· Excellent communication and interpersonal skills
· Impeccable multitasking and organizational skills
· Always pushing the limits
· Excellent relationship building and analytical skills
· Knowledge of latest recruitment trends and practices
· Proven skills in attracting candidates through various social media channels
· Detailed oriented, organized, discrete and dedicated professional
Position: Inside Sales Manager
About Simplilearn:
Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 1000 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.
Who are we looking for?
This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.
What should you do?
• New Customer Acquisition
• Conversion of leads received through various marketing channels
• Preparing short-term and long-term sales plan towards reaching the assigned goals
• Consistently achieve revenue targets in line with team/organizational objectives
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Identifying references through the existing customer base to increase the sales pipeline
• Customer Relationship Management
• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction/feedback
• Key Account Management
• New account development
• Operations and Reporting
• Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction
About OJ Commerce:
OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.
Responsibilities:
Work with business-stakeholders to understand requirements, prototype, build and deploy it.
CRUD the backend code you own keeping maintenance, performance and security in mind.
Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.
Automate the boring and mundane stuff for you prefer to be productive than being busy.
We are flat. Be responsible for professional growth of self and the team.
- Tune application for performance.
- Take initiatives and manage change to work towards business goals at speed without compromising safety.
- Coach full-stack developers on backend skills.
- Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition
Develop functional, architectural and other documentation as required for productive functioning of teams.
- Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
- We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
- Take the lead in digital transformation of legacy applications.
What you need to shine?
- You have the prior experience in modernising legacy applications.
- You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
- You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
- Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
- You are Cloud savvy, preferably Google Cloud.
- You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.
Hands-on experience in building SOA or Micro-services preferably on .NET Core.
Proven Architectural skills with high standards in Code quality
Knowledge of ReactJS/Typescript would be added advantage.
Practical experience in Agile development methodologies of using CI/CD.
Extreme Programming (TDD) experience is sought after by us.
What we Offer
- Greenfield opportunity to transform legacy backend applications to latest technology stack.
- Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
- Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
- Golden opportunity to make history by making big business impact.
- Competitive salary to take good care of self and family.
- Insurance Benefits: Medical and Accident cover.
- Flexible Working Hours









