Job Summary
We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.
This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.
Key Responsibilities
- Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
- Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
- Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
- Monitor incident queues and prioritize issues based on business impact and urgency.
- Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
- Coordinate technical teams to identify workarounds and restore services as quickly as possible.
- Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
- Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
- Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
- Ensure compliance with ITIL Incident Management processes and organizational governance.
- Support change implementation activities and assess potential impacts during planned maintenance windows.
- Identify opportunities for automation and continual service improvement to enhance operational efficiency.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
- Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
- Experience managing Major Incidents in enterprise production environments.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Willingness to work 24x7 rotational shifts, including weekends and public holidays.
Required Technical Skills
- ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
- Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
- Ticketing and Incident Tracking Systems.
- Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
- Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.
Preferred Qualifications
- Experience supporting large-scale enterprise production environments.
- Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
- Knowledge of Change Management, Problem Management, and Release Management processes.
- Experience working with global teams across multiple time zones.
Preferred Certifications
- ITIL Foundation Certification (Preferred)
- ITIL Intermediate (Good to have)
- Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have)
Shubham Vishwakarma
Full Stack Developer - Averlon
About INFOSUN TECHNOLOGY
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Freshers or candidates with up to 1-year experience are most welcome! Join us to explore daily sales opportunities, connect with B2B customers, and introduce innovative food ingredients in Mumbai.
Key Responsibilities:
Drive daily sales and explore customer needs.
Present innovative solutions and ingredients to new and existing clients.
Learn about market trends, competitors, and deliver value-added solutions.
Build strong relationships and grow the project pipeline.
Collaborate with internal teams to create standout solutions.
Requirements
Freshers or candidates with up to 1-year sales experience are most welcome.
Strong communication skills and eagerness to learn.
Passionate about the food industry and sales.
Benefits
Exciting career growth & learning opportunities
Role - SEO Executive
About Company -
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Job description -
1. Implementing and developing SEO strategies
2. Researching the competitors, both on-site and off-site
3. Performing keyword research for content
4. Writing engaging SEO content along with the content
5. Optimizing content regularly on the website
6. Maintaining the website on a regular basis
7. Developing and implementing link-building strategies
8. Collaborating with the digital marketing team
9. Analyzing the website using the analytical tool
10. Proposing changes in the website content.
Minimum experience - 1 year
About Us:
Plastic Granules India is a leading manufacturer, exporter, and supplier of high-quality plastic granules, including HDPE, LDPE, LLDPE, ABS, and PE granules. Established in 2015, we export to major international markets, including the UAE, the US, and the UK. We are committed to innovation, quality, and sustainable business practices.
Summary:
We are seeking a highly motivated and creative Digital Marketing Executive to join our team. The ideal candidate will be responsible for managing and optimizing our online presence, driving lead generation, and enhancing brand awareness in the global market. The role requires a deep understanding of SEO, social media marketing, email campaigns, and content strategy to help promote our products and services effectively.
Key Responsibilities:
- Develop and execute digital marketing strategies to promote Plastic Granules India's products globally.
- Manage SEO (Search Engine Optimization) to improve website rankings and organic traffic.
- Create and manage PPC (Pay-Per-Click) campaigns on Google, LinkedIn, and other platforms.
- Oversee social media accounts and create content that aligns with the brand's objectives.
- Monitor website analytics and campaign performance using tools like Google Analytics.
- Design and implement email marketing campaigns to engage with existing and potential customers.
- Collaborate with the design team to create visual content, including banners, graphics, and videos.
- Conduct market research to identify new trends and opportunities in the plastic granules industry.
- Optimize landing pages and user funnels to improve conversion rates.
- Stay up to date with the latest digital marketing trends and best practices.
If you are passionate about digital marketing and want to be a part of a growing industry, we encourage you to apply!
iOS App Development
Objective C
SwiftJob brief
We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.
Responsibilities
- Design and build advanced applications for the iOS platform
- Collaborate with cross-functional teams to define, design, and ship new features.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Requirements and skills
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven working experience in software development
- Working experience in iOS development
- Have published one or more iOS apps in the app store
- A deep familiarity with Objective-C and Cocoa Touch
- Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle
What you will do:
- Writing website product descriptions
- Coming up with social media captions
- Writing weekly blogs
- Managing all kinds of social media activities
Desired Candidate Profile
What you need to have:- Graduate with minimum 2-3 years’ experience in content writing
- Experience working in an ecommerce setup preferred
Position: BDE- IT Hardware Sales
Qualification: BE, MBA- Marketing
Good knowledge of IT Hardware Sales and can deal in Laptop, Desktop, CCTV, Printer, etc.
Experience: 1-3 year
Salary: 18k to 25k pm
Location: Bhopal
Skills: IT Skills, Communication (Hindi/English)
Visit us: www.daffodilglobal.com
Job Type: Full-time
Salary: ₹18,000.00 to ₹25,000.00 /month
Controlling of Finance, General Accounting, General Ledger, Treasury management
Python
JavaThe position requires for an individual to Develop high-volume, low-latency application for data
analytics for big consumer product corporations. The position also requires the candidate to Contribute
in all phases of the development lifecycle, write well designed, testable, efficient code. Should ensure
designs follow specifications.
An ideal candidate will be/have:
• Strong experience in Python/JAVA.
• Familiarity with Test driven development and Continuous Integration.
• Strong knowledge and hands-on with code development tools (Eclipse, GIT, Jenkins, Unit, Testing Frameworks).
• Familiar with Software development methodology like Agile methodology.
• Ability to write complex SQL.
• Desire to learn and develop new tools and techniques and share with the team
• Knowledge of cloud would be a plus
• Ability to design software modules.
SwiftiOS App DevelopmentKeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone's lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
About the Role:
As one of our first mobile engineers in Bangalore, this is a great opportunity to make a significant impact in designing and building our new KeepTruckin Fleet Manager iOS app and as well as grow by working directly with experienced technology professionals with backgrounds from Silicon Valley companies like Google, Twitter, Facebook and Uber (to name a few). We are looking for candidates who have a familiarity with Objective-C and Swift, and a good understanding of system architectures (mvc, mvvm, redux) and a forward thinking mindset aimed at high readability (declarative) code, as well as identifying problems or bottlenecks before they become issues.
What You'll Do:
Develop from scratch our new iOS KeepTruckin Fleet Manager AppWork with product team to refine feature specs, and work with cross functional teams like IoT, Embedded, Data Science/ML, Computer Vision & Motion teams to create fluid user experiences with interactive visualization for a multitude of data from these different teamsCommunicate with backend engineers about API requirements or refinements, and engage with the senior engineers for mentorship to learn & grow in your areas of interest. Analyze our user's data to identify bugs, and help support team to diagnose user problems Be able to work as part of a small, tightly knit team
What We're Looking For:
2-4 years of experience working on iOS apps. Proficiency in Objective-C, Swift, Storyboards, XIBs, and programmatic view layouts and transitionsAn understanding of Apple UI/UX and application design paradigmsAn appreciation and understanding of automated app testing. Knowledge or interest in commercial vehicles/trucking is a plus!Creating a diverse and inclusive workplace is one of KeepTruckin's core values.
We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Notice here.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon