Job Summary
We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.
This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.
Key Responsibilities
- Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
- Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
- Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
- Monitor incident queues and prioritize issues based on business impact and urgency.
- Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
- Coordinate technical teams to identify workarounds and restore services as quickly as possible.
- Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
- Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
- Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
- Ensure compliance with ITIL Incident Management processes and organizational governance.
- Support change implementation activities and assess potential impacts during planned maintenance windows.
- Identify opportunities for automation and continual service improvement to enhance operational efficiency.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
- Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
- Experience managing Major Incidents in enterprise production environments.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Willingness to work 24x7 rotational shifts, including weekends and public holidays.
Required Technical Skills
- ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
- Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
- Ticketing and Incident Tracking Systems.
- Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
- Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.
Preferred Qualifications
- Experience supporting large-scale enterprise production environments.
- Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
- Knowledge of Change Management, Problem Management, and Release Management processes.
- Experience working with global teams across multiple time zones.
Preferred Certifications
- ITIL Foundation Certification (Preferred)
- ITIL Intermediate (Good to have)
- Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have)
Shubham Vishwakarma
Full Stack Developer - Averlon
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MongoDBOpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
As a Software Engineer II at OpenGov, you'll build best-in-class SaaS solutions that enable efficiency, transparency, and accountability within government agencies. You'll be a key member of our engineering team, delivering new features and improvements in a fast-paced, agile environment using modern technologies, including ReactJS, Javascript, GraphQL, and NodeJS.
A typical day in this role would provide opportunities to design, implement and optimize complex applications for speed and scalability, and resolve various unique technical challenges. Strong collaboration skills with the product, UX, and platform engineers coupled with the ability to execute quickly will enable your success.
Responsibilities:
- Develop, test, and deploy high-quality software with minimum supervision
- Write clean, efficient, and well-documented code following industry best practices.
- Troubleshoot, debug, and resolve complex technical issues.
- Contribute to continuous improvement and operational excellence
- Participate in code reviews to ensure code quality and adherence to coding standards.
- Stay up-to-date with emerging technologies and industry trends to drive innovation within the team
- Contribute to OpenGov’s Engineering culture of innovation, leading-edge technology adoption and quality
Requirements and Preferred Experience:
- BA/BS in a computer-science-related discipline or equivalent experience required
- 3+ years of professional experience in developing cloud native applications.
- Proficiency in Java or C++ or C# or equivalent program language is required.
- Proficiency in Python, JavaScript, ReactJS, and NodeJS is required
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- Working knowledge of event-driven architecture and Kafka preferred
- Working knowledge of ElasticSearch/OpenSearch preferred
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here for read more.
» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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▪ Acting as relationship manager for the Paid customers of NoBroker.
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▪ Servicing customer in finding the right tenant /house as per the requirement of customer.
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Google AnalyticsIt also helps startups to plan, build, and market their products (and also raise money in the process). Our team comprises people who co-founded a Venture Studio that worked on 5 startups in parallel across the business lifecycle from strategic planning to identifying and hiring co-founders, fundraising, product conceptualization and development, product marketing, milestone tracking, and investor reporting.
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Only male candidates
Attractive salaries and incentives will provide
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capabilities and functionality, and design/develop solutions that are highly reliable, scalable,
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Job brief
We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.
The ideal candidate will be experienced in sales and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.
Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.
NodeJS (Node.js)
Javascript
PHPMongoDB| 1.working experience on REST APIs , using NODE js with express for web and apps (andriod and Ios) |
| 2.working experience with web socketIO |
| 3.Hands on coding knowledege of JAVA script |
| 4.AWS Setup (EC2, S3, Route 53, VPC) |
| 5.Knowledge of payment gateway integration (Paypal,Stripe, Razorpay) |
| 6. Working experience on version control like GitHub, Bitbucket |
| 7. Working with the agile team to develop, test & maintain web applications. |
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon