Control-M Administrator
NA
Control-M Administrator at NA · Chennai · 4 - 8 years · Posted 27 Jul 2026
4 - 8 yrs
Best in industry
Chennai
Skills
BMC Control-M
Production support
Incident management
Job Title: Control-M Administrator (L1 Production Support)
Experience: 2–5 Years
Job Description
We are looking for a Control-M Administrator with experience in production support and batch operations. The candidate will be responsible for monitoring Control-M job schedules, performing L1 incident triage, troubleshooting batch failures, and ensuring smooth execution of critical business processes across enterprise applications.
Key Responsibilities
- Monitor and manage Control-M batch jobs, schedules, job failures, reruns, and workflow dependencies.
- Perform L1 troubleshooting for production incidents using logs, metrics, and monitoring tools, and escalate issues to L2 teams with detailed analysis.
- Support production environments involving MSSQL, MySQL, Redis, RabbitMQ/Kafka, REST APIs (HTTP 4xx/5xx), and Azure AKS.
- Monitor application health, order processing, payment workflows, and infrastructure alerts to ensure SLA compliance.
- Create and maintain runbooks, SOPs, and operational documentation.
- Coordinate with cross-functional teams to resolve production issues and support change, incident, and problem management.
- Track operational KPIs, prepare reports, and contribute to process improvement initiatives.
Required Skills
- Control-M Administration & Batch Scheduling
- Production/Application Support
- Incident & Problem Management
- MSSQL, MySQL, Redis
- RabbitMQ / Kafka
- REST API Monitoring & Troubleshooting
- Azure AKS (Basic Knowledge)
- Log Analysis & Monitoring Tools
- Good Communication and Stakeholder Management
- Willingness to work in 24×7 rotational shifts
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