Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
Shubham Vishwakarma
Full Stack Developer - Averlon
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Simpliigence is a CRM Consulting Company, and our leadership team has been involved with more than 2000 CRM projects. We have worked with over 75 Fortune 500 CRM Transformations; we have over 20+ proven solutions and we believe in business outcomes.
As Salesforce Registered Consulting Partner, we offer a vast range of salesforce marketplace products from website integration, document generation, application integration. Some of our experiences are in Apttus, Conga, Formstack, Field Service Lightning (FSL), ServiceMax, MuleSoft, Informatica, UX and Mobile/iOS development.
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- Ad hoc collaboration sessions to define and adopt standards and best practices.
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BS/ MS in Computer Science from NIT, REC, BIT’s or other top tier colleges.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon