Support Lead at CloudBankin · Chennai · 2 - 3 years · ₹3L - ₹5L / yr · Bootstrapped · Posted 8 Aug 2023
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
Shubham Vishwakarma
Full Stack Developer - Averlon
About CloudBankin
About
Drive your financial institution into the future of digital lending! CloudBankin is an end-to-end lending platform where it helps you to disburse loans in 10 minutes. Moreover, the software provides seamless and scalable integration. It automates the process and furnishes configurable workflow management. Increase your operational efficiency and take your business to the next level of excellence. Trusted by the most prominent players in the Indian lending sector. Digitize your journey with CloudBankin today!
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grafanaRole Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon