Support Lead

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather

than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of

paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has

relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via

social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

The Human Resource Manager will perform the routine functions of hiring and interviewing staff, administering pay, benefits, setting up and enforcing company policies and practices.

• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

• Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with regulation authorities and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Responsibilities

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling a portfolio of eligible customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters are consistently met by the team of VRMs.
• Income generation through the right blend of enhancement of CASA balance and cross-sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set 8. The team Manager leads a team of VRM (Virtual Relationship Manager) and is directly responsible for the performance of team members leading to the fulfilment of Business objectives.
• Monitoring and tracking the VRMs on revenue generation, product penetration, digital penetration, and liability growth and ensuring that the required product mix is maintained at the resource level to achieve the targeted number.
• The team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non-managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 4 years of team lead experience.
• Candidate should have a banking or voice process background.
• Willing to work from the office

We are looking for an Executive Assistant who will play a crucial role in ensuring the smooth and efficient operation of our accounting firm. The successful candidate will provide comprehensive administrative and basic accounting support to our team of professionals, enabling them to focus on delivering outstanding financial solutions to our clients.

Key Responsibilities:

1. Administrative Support: Manage calendars and schedules for senior executives.

• Coordinate internal and client meetings, appointments, conference calls.
• Provide excellent client service by addressing inquiries and ensuring documentation is received on time.
• Maintain and update internal databases and filing systems.
• Manage office supplies and liaise with vendors as required.

2.Time & Attendance: Maintain accurate records of employee attendance and work hours.

• Assist in the preparation of timesheets and payroll data.
• Invoicing and Collections: Generate and send invoices to clients accurately and in a timely manner.
• Maintain records of invoices and payment receipts.
• Monitor outstanding client payments and follow up to ensure timely collections.
• Coordinate with the finance team to resolve payment issues.

3.Tracking Budget vs. Actuals & KPI’s:

• Assist the finance department in tracking budget performance.
• Generate reports comparing budget projections with actual financial results.
• Help monitor other key performance indicators.

4.Basic Accounting Functions:

• Perform data entry of financial transactions into accounting software.
• Assist with bank reconciliations and ledger maintenance.
• Support preparation of expense reports and petty cash reconciliations.
• Help in compiling supporting documents for audits or financial reporting.
• Coordinate with the bookkeeping team on document collection and classification.

Only females are preferred

Qualifications:

• Bachelor’s degree in Business Administration, Accounting, or a related field is preferred.
• Prior experience as an executive assistant or in a similar administrative role.
• Familiarity with accounting principles and financial documents.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (especially Excel); familiarity with accounting software is an advantage.

Responsibilities

• Understanding the manpower Requirements
• Sourcing the relevant profiles from various portals/Sources
• External (referral, portal, campus, contact conversion)
• Screening the sourced profile and taking face to face interviews of candidates in pipeline.
• Lining up candidates according to the parameters and Requirement
• Interview coordination
• Achieving and exceeding the set Hiring targets

• Managing coordination, mass hiring, and initial screening
• Coordinating with the Stakeholders
• Must be good in Negotiation Skills

Requirements

• 2-3 years of Non-It recruitment experience
• Good communication skills
• 80-100 closures per month
• Must have done bulk hiring (Blue collar)
• Willing to come with a target oriented area in terms up completion of hiring given for a month.

Desired Candidate Profile

• Graduation is a must.
• Relevant experience of 4-8 years in e-commerce marketplace sales
• Proficient with marketplace portals like Amazon and Flipkart.
• Excellent knowledge of prevailing procedures and techniques in e-commerce.
• Hands-on experience in managing and maintaining e-commerce websites/portals.
• Excellent communication, analytical, multi-tasking and negotiation skills.    

ABOUT VOLKS CONSULTING:

Designs, builds and delivers market-leading HRMS solutions for its customers around the world. We

help drive the revolution with unmatched insight and unrivalled technology, connecting front-end

revenue and relationships with back-end execution and efficiency optimized on a common technology

platform. This platform-based approach is enabling leading companies across the globe to get closer to

their customers and achieve real-world results.

PRIMARY ROLE:

We are looking for a Technical Recruiter to join our Product Hiring team for our clients. Technical

Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates

for various technical roles for our clients. You will also network online and offline with potential

candidates to promote the employer brands, reduce time-to-hire and attract the best professionals.

WHAT YOU'LL DO:

• Understand our clients & become a domain expert for them.

• Understand the client’s requirements & source potential candidates from niche platforms like

stack overflow, GitHub, LinkedIn, etc.

• Parse specialized skills & qualifications to screen resumes.

• Perform pre-screening calls to analyse applicants’ abilities which includes a project based

technical screening.

• Interview candidates combining various methods (eg. – structured interviews, technical

assessment & behavioural assessment)

• Craft & send personalized recruiting emails to candidates.

• Facilitate & finalize the candidate offers & timely follow-up to ensure their joining.

SKILL SETS:

• Proven work experience as a Technical Recruiter (1-3 years).

• Sound knowledge on SDLC &various technologies.

• Passion for learning client domains, technical skills & extensive screening methodologies.

• Excellent resume sourcing skills from various platforms like job boards, LinkedIn, stack

overflow, GitHub, etc.

• Excellent verbal & written communication skills including ability to write quality

professional emails.

• Ability to change oneself in a highly productive & fast paced environment.

• Excellent people skills & coordination skills.