
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage

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Reporting: Head – Digital Growth
Location: Noida
Key Responsibilities:
• Build a strong Paid Acquisition strategy to help the brand reach its target audience at a scale to deliver growth with profitability.
• Solid understanding of cross-channels like Google, Facebook, Criteo, LinkedIn, Affiliate, Influencer marketing etc.
• Work with partners and stakeholders to drive analytics first approach to media spends by building media models to isolate, attribute, and evaluate effectiveness of media choices.
• Monitoring business metrics on a weekly basis- % repeat, CAC, LTV, ROAS, etc.
• Developing and managing digital prospecting & remarketing campaigns to drive strong return on investment and efficient CAC.
• The candidate will work cross-functionally with engineering, analytics, product management, operations, and marketing to design and execute strategies for 10x-100x growth.
• The primary role is to spearhead all digital and performance marketing initiatives leading to demand generation and revenue growth.
• Media Insights: Oversee, monitor and analyze market trends and competitive activity and share insights.
Job requirements
• 5+ years of experience and deep knowledge of the Digital eco-system, including hands-on experience with Search, Social & App Marketing.
• Experience in D2C brands would be preferred.
• Solid understanding of cross-channel brand-focused digital marketing and technologies (e.g., digital, social, publishers, influencers, content marketing).
• Should have handled media budgets at scale.
• Ability to handle pressure, juggle priorities and thrive in an exceptionally fast-paced environment.
• Someone who is well versed with metrics like CAC, LTV, CM1, CM2, RTO, etc.
• Tele calling
• Target and Achievement • Excel Pivot and Vlookup
• Top Branch visits • Good Communication • CTC Max - 3.5LPA
• Good communicaion + Excel language (Pivot Table, Vlookup)
• Calling customers and reminding them
• Handling stakeholder - Different customer / renewal executive - Followup calls cases for renewals
2.Overall 3-4 yrs Experience in PHP
3. Expert in working on CRM Software, the excellent ability for making applications in CRM Software.
4.Strong Experience in the large data set
5.Strong Knowledge in any one of PHP ( Yii2, Larvel, Codeigniter)
6.Good understanding of Code optimization
7.Expert in working on core PHP,Oops,MySQL,Javascript,Ajax,HTML5,CSS3,& JQuery technologies
8.Proficient Understanding of Code Version Tools Such as Git, Bit Bucket
9.The candidate should be well versed with problem-solving skills, task breakdown & code reviewing.
● Experience Level: Min 2+ years
● Experience working with Nodejs/any JS framework, operating blockchain nodes especially in
Ethereum.
● Knowledgeable about smart contract security and best practices (design patterns).
● Build back-end web services that interact with the Ethereum blockchain.
● Research, design, implement and maintain all decentralized finance systems.
● Good Communication Skills.
Position Level: Senior Engineer
Company Overview:
AskSid.ai is a 4 years old start-up based in Bangalore, is fast growing and cofounded by
two ex-Mindtree employees each with 20+ years of experience. We were rated the No1
emerging SaaS company in India and won the NASSCOM EMERGE 50- League of 10
awards in 2019. Also got rated as the most innovative AI company in India for 2020 by
CII and Accenture Ventures. As a growing company, we are looking for passionate
engineers who aspire to build world class technology products of internet scale.
Job purpose:
Setup, optimize, and maintain Kubernetes clusters on Microsoft Azure Cloud.
Responsibilities
● Setup, maintain, optimize, and secure various Kubernetes clusters on MS Azure
Cloud
● Setup and maintain containers, container availability, auto-scalability, storage
management, DNS, Proxy setup and maintain firewall, app gateway, and load
balancers on MS Azure Cloud.
● Build and manage backup, restore, and DR activities
Knowledge and skills
Education and Experience
- Engineering in computer science
- 3-5 years of experience in setup and management of Kubernetes infrastructure
- Expert level skills in analytical & problem solving
- Ability to communicate clearly in English
- Microsoft Azure
- Kubernetes, AKS services as well as custom clusters on bare metal infrastructure
- Linux internals & services
- Docker, Docker Registry
- NGINX, Load Balancing, Firewall, Security, PKI
- Shell & Awk Script, Azure Templates & scripting, Python Scripting
- Knowledge of NoSQL Databases
Requirements
Technical Skills
- Ability to solution & deliver all of Operations/SRE services & processes including managing L2 Environment Support
- 5-12 years of overall environment support experience with 5+ years of experience as support / SRE engineer
- Experience in implementing Monitoring solutions using APM tools( Example: AppDynamics, Graylog, Dynatrace, Datadog etc.) set up and test proactive monitoring alerts
- Have a broad knowledge profile and really excel in some areas, such as HTTP/TLS, DNS, networking or containerization
- Comfortable with large scale production systems and technologies, for example load balancing, monitoring, distributed systems, microservices, and configuration management.
Process Skills
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
- Interest in designing, analyzing and troubleshooting large-scale distributed systems.
Behavioral Skills
- Practice sustainable incident response and blameless postmortems.
- Proven ability in developing relationships with stakeholders, communicating project/program status, and understanding detailed business requirements across multiple project initiatives
- This role requires candidates to work in rotational shifts. 24*7 support
Benefits
LOCATION: Mumbai
COMPENSATION: Competitive
WHY ZYCUS? :
- Be a part of one of the fastest growing product Company in India
- Come join a young, dynamic & enterprising team
- Work on the latest technologies
- Flexible working hours (As per business requirement).
Zycus Global Leader Procurement: https://www.zycus.com/newsroom/press-releases.html" target="_blank">https://www.zycus.com/newsroom/press-releases.html
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
We have an opening for Mean Stack Developer in our company. Please find below the job decscription for the same.
Job Description:
Tech Stack :
ANGULARJS, NODEJS, REQUIREJS, EXPRESSJS, HTML5, CSS3, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL/MYSQL, MVC FRAMEWORK, MICROSERVICES ARCHITECTURE
Responsibilities:
- Design and build advanced applications
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Able to understand and create Documentation according to Client requirement.
Requirements:
- Ability to write clean, commented and maintainable code.
- Basic understanding of microservices.
- Basic understanding in designing, architecting, developing enterprise class products and solutions.
- Basic understanding of MVC frameworks.
- Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
- Understanding accessibility and security compliance.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system.
- Basic understanding data migration, transformation, and scripting.
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
- Basic understanding of a back-end programming concepts.
- Basic understanding of code versioning tools, such as Git.
- Proper understanding of OOPS concepts.
- Creating database schemas that represent and support business processes.
- Understanding of startup culture.
- Good team player, Quick learner.
If you are interested, please share your profile.
Regards,
Pavithra

