Support Lead

at CloudBankin

Support Lead

CloudBankin

Company

Home

Support Lead

at CloudBankin

Posted by Kevin Thomas

2 - 3 yrs

₹3L - ₹5L / yr

Chennai

Skills

Technical support

Customer Support

Customer Service

Customer Relationship Management (CRM)

Incident management

SLA

BFSI

SQL

NOSQL Databases

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

· Customer Relationship Management

· Incident Management. Manage ticket queue and resolve it in timely manner.

· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

· SLA Management

· Develop and maintain accurate technical and user documentation.

· Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

· Strong analytical and problem-solving skills and interest in learning new things will be the key.

· Excellent interpersonal skills handling internal and external customers

· About 3 years of professional experience in providing product support in leading BFSI sector organisations

· Experience in any DB (SQL/noSQL)

· Testing Exposure will be an added advantage

Responsibilities :

· Customer Relationship Management

· Incident Management. Manage ticket queue and resolve it in timely manner.

· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

· SLA Management

· Develop and maintain accurate technical and user documentation.

· Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

· Strong analytical and problem-solving skills and interest in learning new things will be the key.

· Excellent interpersonal skills handling internal and external customers

· About 3 years of professional experience in providing product support in leading BFSI sector organisations

· Experience in any DB (SQL/noSQL)

· Testing Exposure will be an added advantage

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About CloudBankin

Founded :

2008

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

Drive your financial institution into the future of digital lending! CloudBankin is an end-to-end lending platform where it helps you to disburse loans in 10 minutes. Moreover, the software provides seamless and scalable integration. It automates the process and furnishes configurable workflow management. Increase your operational efficiency and take your business to the next level of excellence. Trusted by the most prominent players in the Indian lending sector. Digitize your journey with CloudBankin today!

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