Support Lead
at CloudBankin
2 - 3 yrs
₹3L - ₹5L / yr
Chennai
Skills
Technical support
Customer Support
Customer Service
Customer Relationship Management (CRM)
Incident management
SLA
BFSI
SQL
NOSQL Databases
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
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About CloudBankin
Founded :
2008
Type :
Product
Size :
20-100
Stage :
Bootstrapped
About
Drive your financial institution into the future of digital lending!
CloudBankin is an end-to-end lending platform where it helps you to disburse loans in 10 minutes. Moreover, the software provides seamless and scalable integration. It automates the process and furnishes configurable workflow management.
Increase your operational efficiency and take your business to the next level of excellence. Trusted by the most prominent players in the Indian lending sector. Digitize your journey with CloudBankin today!
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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