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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Summary

We are seeking an experienced Java Full Stack Developer with 8+ years of hands-on experience in designing, developing, and maintaining scalable web applications. The ideal candidate should have strong expertise in Java (Spring Boot) on the backend and React.js on the frontend, along with experience in REST APIs, Microservices architecture, and cloud-based deployments.

Key Responsibilities

• Design, develop, and maintain scalable full-stack applications using Java, Spring Boot, and React.js
• Develop RESTful APIs and Microservices-based applications
• Collaborate with cross-functional teams including UI/UX, DevOps, QA, and Product teams
• Write clean, efficient, and reusable code following best practices
• Perform code reviews and mentor junior developers
• Optimize applications for performance and scalability
• Participate in architectural discussions and technical decision-making
• Ensure application security, data protection, and compliance standards
• Troubleshoot, debug, and upgrade existing systems

Required Skills:

• 7+ years of experience in Full Stack development
• Strong hands-on expertise in Java (8/11/17)
• Proficiency in Spring Boot, Spring MVC, Spring Security
• Experience in Microservices architecture and RESTful API development
• Strong knowledge of React.js, JavaScript (ES6+), HTML5, CSS3
• Experience with state management tools (Redux/Context API)
• Hands-on experience with Hibernate/JPA
• Good understanding of SQL databases (MySQL/PostgreSQL/Oracle)
• Experience with Git, Maven/Gradle, and CI/CD pipelines
• Working knowledge of Docker/Kubernetes
• Exposure to Cloud platforms (AWS/Azure/GCP) preferred
• Strong problem-solving and analytical skills

Senior SRE Developer 

The Site Reliability Engineer (SRE) position is a software development-oriented role, focusing heavily on coding, automation, and ensuring the stability and reliability of our global platform. The ideal candidate will primarily be a skilled software developer capable of participating in on-call rotations. The SRE team develops sophisticated telemetry and automation tools, proactively monitoring platform health and executing automated corrective actions. As guardians of the production environment, the SRE team leverages advanced telemetry to anticipate and mitigate issues, ensuring continuous platform stability.

Responsibilities:

• ● Develop and maintain advanced telemetry and automation tools for monitoring and managing global platform health.
• ● Actively participate in on-call rotations, swiftly diagnosing and resolving system issues and escalations from the customer support team (this is not a customer-facing role).
• ● Implement automated solutions for incident response, system optimization, and reliability improvement.

Requirements: Software Development:

• ● 3+ years of professional Python development experience.
• ● Strong grasp of Python object-oriented programming concepts and inheritance.
• ● Experience developing multi-threaded Python applications.
• ● 2+ years of experience using Terraform, with proficiency in creating modules and submodules
• from scratch.
• ● Proficiency or willingness to learn Golang.
• Operating Systems:
• ● Experience with Linux operating systems.
• ● Strong understanding of monitoring critical system health parameters.
• Cloud:
• ● 3+ years of hands-on experience with AWS services including EC2, Lambda, CloudWatch, EKS, ELB, RDS, DynamoDB, and SQS.
• ● AWS Associate-level certification or higher preferred. Networking:

● Basic understanding of network protocols: ○ TCP/IP

○ DNS

○ HTTP

○ Load balancing concepts

Additional Qualifications (Preferred):

● Familiarity with trading systems and low-latency environments is advantageous but not required.

Job Summary

Fe-Solve is seeking an enthusiastic and passionate Sales Executive to join our team. The Sales Executive will be responsible for field cold calling, CRM handling, relationship building, networking, reporting to seniors on time, and pure field sales. The ideal candidate should have excellent communication skills and good writing skills. Initial 3 months’ probation, on Stipend.

Responsibilities

• Conducting field cold calling to potential customers to generate leads.
• Handling CRM to track customer interactions and customer data.
• Building strong relationships with customers and maintaining them.
• Networking with potential clients, attending events and conferences, and representing the company.
• Conduct market research to identify potential customers and competitors
• Reporting to the senior team members on time and updating them on progress.
• Excellent communication skills to communicate with customers and team members.
• Good writing skills to write proposals, emails and any other necessary documentation.
• Currently pursuing OR just Completed a degree in business, marketing, or a related field
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Skills

• Communication skills
• Interpersonal skills
• Marketing knowledge
• Sales techniques
• Lead generation
• Market research
• Microsoft Office Suite
• Handling Social media platforms

Qualification

·      Any Graduate, Post Graduate or pursuing MBA in Sales, Marketing or related field.

·      Prior experience in sales or customer service is preferred but not required.

·      Demonstrated ability to build relationships and communicate effectively.

Remuneration

8-10K Stipend for initial 3 months. 

Publicis Sapient Overview:

The Senior Associate People Senior Associate L1 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution 

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Job Summary:

As Senior Associate L2 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution

The role requires a hands-on technologist who has strong programming background like Java / Scala / Python, should have experience in Data Ingestion, Integration and data Wrangling, Computation, Analytics pipelines and exposure to Hadoop ecosystem components. You are also required to have hands-on knowledge on at least one of AWS, GCP, Azure cloud platforms.

Role & Responsibilities:

Your role is focused on Design, Development and delivery of solutions involving:

• Data Integration, Processing & Governance

• Data Storage and Computation Frameworks, Performance Optimizations

• Analytics & Visualizations

• Infrastructure & Cloud Computing

• Data Management Platforms

• Implement scalable architectural models for data processing and storage

• Build functionality for data ingestion from multiple heterogeneous sources in batch & real-time mode

• Build functionality for data analytics, search and aggregation

Experience Guidelines:

Mandatory Experience and Competencies:

# Competency

1.Overall 5+ years of IT experience with 3+ years in Data related technologies

2.Minimum 2.5 years of experience in Big Data technologies and working exposure in at least one cloud platform on related data services (AWS / Azure / GCP)

3.Hands-on experience with the Hadoop stack – HDFS, sqoop, kafka, Pulsar, NiFi, Spark, Spark Streaming, Flink, Storm, hive, oozie, airflow and other components required in building end to end data pipeline.

4.Strong experience in at least of the programming language Java, Scala, Python. Java preferable

5.Hands-on working knowledge of NoSQL and MPP data platforms like Hbase, MongoDb, Cassandra, AWS Redshift, Azure SQLDW, GCP BigQuery etc

6.Well-versed and working knowledge with data platform related services on at least 1 cloud platform, IAM and data security

Preferred Experience and Knowledge (Good to Have):

# Competency

1.Good knowledge of traditional ETL tools (Informatica, Talend, etc) and database technologies (Oracle, MySQL, SQL Server, Postgres) with hands on experience

2.Knowledge on data governance processes (security, lineage, catalog) and tools like Collibra, Alation etc

3.Knowledge on distributed messaging frameworks like ActiveMQ / RabbiMQ / Solace, search & indexing and Micro services architectures

4.Performance tuning and optimization of data pipelines

5.CI/CD – Infra provisioning on cloud, auto build & deployment pipelines, code quality

6.Cloud data specialty and other related Big data technology certifications

Personal Attributes:

• Strong written and verbal communication skills

• Articulation skills

• Good team player

• Self-starter who requires minimal oversight

• Ability to prioritize and manage multiple tasks

• Process orientation and the ability to define and set up processes

• Experience building large scale, large volume services & distributed apps., taking them through production and post-production life cycles
• Experience in Programming Language: Java 8, Javascript
• Experience in Microservice Development or Architecture
• Experience with Web Application Frameworks: Spring or Springboot or Micronaut
• Designing: High Level/Low-Level Design
• Development Experience: Agile/ Scrum, TDD(Test Driven Development)or BDD (Behaviour Driven Development) Plus Unit Testing
• Infrastructure Experience: DevOps, CI/CD Pipeline, Docker/ Kubernetes/Jenkins, and Cloud platforms like – AWS, AZURE, GCP, etc
• Experience on one or more Database: RDBMS or NoSQL
• Experience on one or more Messaging platforms: JMS/RabbitMQ/Kafka/Tibco/Camel
• Security (Authentication, scalability, performance monitoring)