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Industry – Manufacturing

10+ years of overall experience in handling IT in manufacturing companies.

Qualification: Bachelors in IT or relevant

Job Summary: 

1. Exposure to Manage IT functions involving Infrastructure and Application.

2. SAP/ Business One Administration Handling, Managing, Maintain and Controlling the entire SAP Platform including Enhancements. 

3. Business Continuity and Disaster Recovery. 

4. Providing Training and Support to Internal Team and End users. 

Mandatory Skills:

 • SAP B1 Administration, Configuration and Support experience. 

• Experience on Linux OS and HANA Database administration. 

• Experience in Business Process automation experience.

• Proven working experience in installing, configuring, upgrading and troubleshooting SAP B1,

Linux /windows Operating Systems and HANA Database platforms.

• Knowledge on Monitoring and Maintaining performance according to requirements and upgrading the systems with new release models as per changing requirements.

• Knowledge of interfacing SAP B1 with 3rd Party Solutions.

• Knowledge on security, backup, redundancy and Disaster Recovery strategies.

• Understanding of License Compliance, Governance, Risk Management and Statutory Audit requirements.

·  Knowledge about Information Security Management System (ISMS ISO27001:2022)

·  Knowledge about Cloud - Migrations, Implementation, Management and Maintenance

Additional Skills:

• Knowledge on Active Directory, DNS, Group Policies creation, DHCP servers designing and planning.

• Knowledge of IT system security, anti virus (mainly TrendMicro), and firewall devices.

• Being Self-motivated – driven to achieve results & flexible to work anytime and weekends, as may be needed

• Excellent verbal and written communication skills. 

• Strong analytical and problem-solving skills.

• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads

• Exposure to AWS, Azure, and GCP.

Responsibilities :

1)Support to all SAP B1 users as first level problems solving and inquiries. Coordinates

communication and the resolution of complex issues. 

2) Manage day-to-day SAP B1 operations and server infrastructure supporting a multi-site End

Users environment.

3) Manages projects including planning and execution of enhancements.

4) Monitoring and managing user access, permissions, and security protocols to maintain system integrity and performing routine maintenance on servers and network infrastructure, including patch updates and performance tuning.

5) Implementing and monitoring backup, restore, and redundancy strategies to ensure data security and availability.

6) Troubleshooting and resolving hardware and software issues across various systems promptly to minimize downtime.

7) Configuring and maintaining virtualization platforms, ensuring high availability and optimized performance.

8) Conduct Internal and Statutory IT Audits

We are seeking a result-driven Sales Executive to join our team in Pune. This full-time position requires engaging in B2B transactions and meeting monthly sales targets. The ideal candidate will possess strong communication skills and a willingness to visit customers as needed.

Key Responsibilities

·        Conduct B2B sales transactions and achieve monthly sales targets.

·        Build and maintain strong relationships with clients through effective communication.

·        Understand customer needs and provide tailored solutions based on engineering products.

·        Actively seek out new sales opportunities through networking and customer visits.

·        Collaborate with team members to enhance overall customer satisfaction.

·        Manage sales pressure effectively while maintaining a positive attitude.

Requirements

·      Education: any graduate with relevant experience , btech & mba will get preference

·        Experience: 2-7 years of sales experience, particularly in B2B transactions.

·        Skills:

1.    Strong interpersonal communication and customer service skills.

2.    Ability to understand engineering concepts and products.

3.    Proven track record of achieving sales targets.

4.      Capability to work under pressure and handle challenging situations effectively.

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We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

• 3+ years of recent hands-on Java development
• Java, Python, JavaScript programming languages
• Fluency with RESTful APIs, AngularJS, HTML5 and CSS
• Great understanding of designing for performance, scalability, and reliability of data intensive application
• Understanding of database fundamentals and advanced SQL knowledge
• In-depth understanding of object oriented programming concepts and design patterns
• Ability to communicate clearly to technical and non-technical audiences, verbally and in writing
• Understanding of full software development life cycle, agile development and continuous integration
• Experience in Agile methodologies including Scrum and Kanban

What puts you over the top:

• Exposure to various technologies like Spring Boot, Microservices, Kubernetes and also some frontend technologies like React.js, Node.js or other UI frameworks.

●  Experience in AdTech or Programmatic

MUST HAVE GOOD EXPERIENCE IN SPRING BOOT, NODE JS, ANGULAR JS, REACT JS, JAVASCRIPT,JAVA, HTML/CSS.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus