Senior Software Engineer

Click "Apply Now" in https://gosuperedtech.com/career/ai-system-engineer to apply

Role Overview

We are looking for a Junior AI System Engineer who is eager to build a career in AI systems, automation, backend workflows, cloud infrastructure, and intelligent product operations.

This role offers an opportunity to work closely with experienced engineers, product teams, and AI specialists on real AI-powered systems that support learners, educators, schools, and internal business operations.

At GoSuper EdTech, our cloud infrastructure is built on Google Cloud Platform — GCP. You will get hands-on exposure to GCP-based systems, backend services, AI integrations, deployment workflows, monitoring, cloud storage, databases, and automation pipelines.

You will help design, integrate, test, monitor, and maintain AI-enabled systems using modern tools such as AI APIs, LLMs, automation workflows, backend services, databases, GCP services, cloud deployment tools, and monitoring systems.

This role is ideal if you are curious about AI, comfortable with technical problem-solving, and interested in building reliable systems that connect software, data, cloud infrastructure, automation, and intelligent workflows.

What You’ll Do

• Support the development and maintenance of AI-powered systems, tools, and workflows.
• Assist in integrating AI APIs, LLM platforms, automation tools, and backend services into GoSuper products.
• Work with OpenAI, Gemini, Claude, or similar AI platforms under the guidance of senior engineers.
• Support AI and backend workflows deployed on Google Cloud Platform — GCP.
• Assist with GCP-based services such as Cloud Run, Compute Engine, Cloud Functions, Cloud Storage, Firebase, Firestore, Cloud SQL, BigQuery, Pub/Sub, Cloud Logging, and Cloud Monitoring, based on project needs.
• Help build AI workflows for content generation, chatbot systems, smart recommendations, internal automation, and productivity tools.
• Support backend integrations using Node.js, Python, REST APIs, webhooks, and third-party services.
• Assist in designing and maintaining system workflows that connect databases, applications, AI models, cloud services, and business tools.
• Work with databases such as PostgreSQL, MongoDB, Firebase, Firestore, Supabase, or similar platforms.
• Help test AI outputs, validate workflows, debug issues, and improve system reliability.
• Monitor system performance, API usage, errors, logs, workflow failures, and cloud service health.
• Support deployment, configuration, and maintenance of AI-enabled product features on GCP.
• Collaborate with product managers, developers, designers, QA teams, and business teams to understand requirements and deliver working solutions.
• Participate in daily standups, sprint planning, technical discussions, and team meetings.
• Document AI workflows, system logic, API integrations, prompts, GCP configurations, deployment steps, and troubleshooting processes.
• Continuously learn and apply best practices in AI systems, backend engineering, automation, GCP cloud infrastructure, and production support.

What We’re Looking For

• 6 months to 1 year of experience in AI systems, backend development, software engineering, automation, DevOps support, cloud support, system integration, or relevant internship/project experience.
• Basic understanding of AI tools, LLMs, APIs, automation workflows, and software systems.
• Working knowledge of JavaScript, TypeScript, or Python.
• Basic backend development experience with Node.js, Express, NestJS, FastAPI, or similar frameworks.
• Basic understanding of Google Cloud Platform — GCP or willingness to learn GCP-based deployment and monitoring workflows.
• Understanding of REST APIs, webhooks, third-party integrations, and data flow between systems.
• Interest in AI APIs, prompt workflows, chatbot systems, automation tools, and intelligent product features.
• Basic understanding of databases such as PostgreSQL, MongoDB, Firebase, Firestore, Supabase, or Redis.
• Ability to debug technical issues across APIs, workflows, logs, backend services, and cloud deployments.
• Good analytical thinking and problem-solving ability.
• Ability to write clear documentation for workflows, integrations, cloud configurations, and technical processes.
• Eagerness to learn new tools, AI platforms, system design concepts, GCP services, and cloud technologies.
• Good communication skills to work with technical and non-technical teams.
• Ownership mindset and willingness to take responsibility for assigned tasks.
• Comfortable working in a fast-paced startup environment.

Nice to Have

• Familiarity with AI APIs such as OpenAI, Gemini, Claude, or similar platforms.
• Basic understanding of prompt engineering and LLM-based workflows.
• Exposure to LangChain, LlamaIndex, embeddings, vector databases, or retrieval-augmented generation.
• Basic experience with GCP services such as Cloud Run, Cloud Functions, Firebase, Firestore, Cloud Storage, Cloud SQL, BigQuery, Pub/Sub, Cloud Logging, or Cloud Monitoring.
• Exposure to Google AI tools, Vertex AI, Gemini API, or AI-related services on GCP.
• Experience with automation tools, workflow builders, webhooks, or integration platforms.
• Exposure to Docker, CI/CD pipelines, GitHub Actions, deployment workflows, or cloud-based release processes.
• Experience working with logs, monitoring tools, API testing tools, or debugging platforms.
• Familiarity with Postman, Git, GitHub, Notion, Zoho, Slack, or similar productivity tools.
• Experience building chatbots, AI assistants, internal tools, or automated workflows.
• Personal, academic, internship, or open-source projects related to AI, automation, backend systems, GCP, or cloud tools.
• Interest in SaaS, EdTech, AI-powered products, and startup environments.

What You’ll Gain

• Hands-on experience building AI-powered systems in a real startup environment.
• Practical exposure to AI APIs, LLM workflows, automation systems, backend services, and GCP cloud infrastructure.
• Mentorship from senior engineers and product leaders.
• Experience working across AI, backend engineering, databases, APIs, integrations, deployment, system monitoring, and cloud operations.
• Opportunity to contribute to real product features used by learners, educators, schools, and institutions.
• Exposure to SaaS product development, EdTech workflows, AI-driven business solutions, and GCP-based production systems.
• Learning culture that encourages experimentation, feedback, and continuous improvement.
• Opportunity to understand how AI systems are designed, deployed, monitored, scaled, and improved in production.
• Access to Cult Elite and Cult Play Pass, offering wellness and lifestyle benefits to keep you energized and inspired.

Compensation

• Competitive salary with performance-based bonuses.
• Equity ownership through ESOPs — own a piece of the company you help build.
• Flexible remote work options with occasional Bengaluru office meetups.
• Health and wellness perks, including Cult Elite membership and Cult Play Pass for employees.
• Learning and development support to help you grow in AI systems, backend engineering, automation, SaaS, and GCP cloud technologies.
• Team retreats, virtual hangouts, and a collaborative work culture.

We are looking for a AI System Engineer who is eager to build a career in AI systems, automation, backend workflows, cloud infrastructure, and intelligent product operations. Apply in https://gosuperedtech.com/career/ai-system-engineer

Job Description: Tech Lead – AI & Technology

Role Title: Tech Lead – AI & Technology

Location: Bangalore, India – Fully On-site

Experience: 5+ Years

Employment Type: Full-time

About the Role

We are looking for an experienced and hands-on Tech Lead to lead a small engineering team and drive the development of AI-powered applications, internal technology platforms, and modern IT solutions. The Tech Lead will be responsible for technical direction, architecture, development, code quality, team management, and end-to-end delivery of technology projects. The ideal candidate should have strong programming experience, particularly in Python and ReactJS, along with practical experience working with AI/ML technologies.

1. Technical Leadership & Team Management

• Lead and mentor a team of developers and technical team members.
• Own technical delivery across multiple projects and initiatives.
• Assign tasks, review progress, resolve technical blockers, and ensure timely delivery.
• Conduct code reviews and establish engineering best practices.
• Mentor team members and support their technical growth.

2. Software Development & Architecture

• Design and develop scalable, secure, and maintainable applications.
• Lead backend development using Python and frontend development using ReactJS.
• Define application architecture, technology choices, APIs, integrations, and development standards.
• Review technical designs and ensure high-quality implementation.
• Troubleshoot complex technical issues and drive effective solutions.

3. AI & Technology

• Lead the development and integration of AI-powered applications and solutions.
• Work with AI/ML models, APIs, LLMs, Generative AI, and related technologies.
• Evaluate emerging AI tools and technologies and identify opportunities for practical implementation.
• Collaborate with product and business teams to translate requirements into AI-enabled technology solutions.

4. Project Delivery

• Own the complete technology lifecycle from requirements and architecture to development, testing, deployment, and maintenance.
• Plan sprints, estimate development efforts, and track technical milestones.
• Work closely with cross-functional stakeholders to understand requirements and deliver solutions.
• Ensure projects meet timelines, quality standards, security requirements, and performance expectations.

5. Engineering Quality & Infrastructure

• Establish standards for coding, testing, documentation, version control, and deployment.
• Ensure applications are scalable, reliable, and secure. l Collaborate on cloud infrastructure, APIs, databases, CI/CD, and deployment processes.
• Identify opportunities to improve system performance and engineering efficiency.

Technical Skills – Must Have

• 5+ years of software development experience.
• Strong hands-on experience with Python.
• Strong experience with ReactJS / React.
• Experience leading or managing technical team members.
• Strong understanding of AI/ML and Generative AI technologies.
• Experience with APIs, databases, Git, and software development lifecycle.
• Strong understanding of application architecture and system design.
• Experience building and deploying production-grade applications.

Technical Skills – Good to Have

• Experience with LLMs, RAG, AI agents, or Generative AI applications.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with Docker, CI/CD, and DevOps practices.
• Experience integrating third-party AI APIs and services.
• Experience working in startups or fast-paced technology environments.

What We Are Looking For

• Strong technical ownership and problem-solving ability.
• Ability to balance hands-on coding with team leadership.
• Excellent communication and stakeholder management skills.
• Ability to mentor developers and drive accountability within the team
• Strong interest in AI and emerging technologies.
• A proactive, ownership-driven approach with the ability to work in a fast-paced environment.

Why Join Us?

• Work on AI-powered technology with meaningful social impact.
• Lead a small, high-ownership technology team.
• Work across AI, software engineering, and modern IT infrastructure.
• Opportunity to shape technology architecture and engineering practices from the ground up.
• Collaborative and fast-moving environment with significant technical ownership.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with software development in one or more programming languages.
• 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture.
• 3 years of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field.
• 3 years of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).

Preferred qualifications:

• Master’s degree or PhD in Computer Science or a related field with a focus on Artificial Intelligence (AI) or Machine Learning (ML).
• 7 years of software experience designing and deploying large-scale AI/ML applications and complex models.
• Experience with MLOps, establishing best practices for production model monitoring, maintenance, and lifecycle management.
• Experience leading and mentoring engineers, and translating complex business objectives into scalable AI-driven roadmaps.
• Experience architecting scalable data pipelines using BigQuery, Beam, or Dataflow, and deploying models on Google Cloud Platform.
• Understanding of Python and frameworks like TensorFlow, JAX, and Scikit-learn, with deep statistical modeling knowledge.

About the job

The People Operations Engineering team is dedicated to building innovative and scalable technology solutions that empower a global workforce. Leveraging the power of data, AI, and machine learning, the team optimizes HR processes, enhances employee experiences, and drives organizational efficiency. Joining this team offers the opportunity to lead the application of AI to solve complex, real-world business challenges.

We are seeking a highly experienced and results-oriented Senior AI Software Engineer to join the Human Resources Engineering (HRE) team in Hyderabad.

In this role, you will serve as a technical leader, driving the design, development, and deployment of sophisticated AI-powered solutions that significantly impact employees across the organization. You will work on large-scale infrastructure, mentor a talented team of engineers, collaborate with cross-functional stakeholders, and help shape the future of HR through innovative AI applications. You will be responsible for translating complex business challenges and strategic objectives into scalable, efficient AI/ML systems.

As part of the Corporate Engineering organization, you will build world-class business solutions that support a global enterprise. The team delivers end-to-end platforms, tools, and experiences that enable employees to work more effectively and drive innovation across the organization.

Responsibilities

• Lead the technical design and architecture of complex, scalable AI/ML systems and infrastructure within the HR engineering domain, ensuring high reliability, performance, and long-term sustainability.
• Drive the development of advanced AI/ML algorithms for HR applications such as talent acquisition and employee engagement using Python and frameworks like TensorFlow and JAX.
• Architect large-scale data pipelines for data ingestion, cleaning, and feature engineering using modern data processing frameworks (e.g., Beam, Dataflow), while leading root cause analysis and system troubleshooting.
• Own the end-to-end MLOps lifecycle, including model deployment, monitoring, optimization, and maintenance, while establishing best practices for software development and code quality.
• Collaborate with cross-functional stakeholders to translate business needs into scalable AI/ML solutions, mentor engineers, and drive the adoption of emerging AI technologies across the organization.

Role Overview 

We are looking for an AI Engineer to design, build, and ship production AI systems, including agentic AI applications, for enterprise clients. This is a hands-on engineering role: you will write production code, build and evaluate models and agents, and work closely with architects and product teams to take solutions from prototype to scale. 

Key Responsibilities 

Design and build agentic AI systems: agent workflows, tool/function-calling, memory, and human-in-the-loop patterns. Build and productionise RAG pipelines, prompt-based applications, and LLM integrations across providers. Develop and maintain data and ML pipelines: feature engineering, model training, evaluation, and monitoring. Integrate AI systems with enterprise applications (CRMs, ERPs, ITSM tools) via APIs, events, and MCP-based tool servers. Implement guardrails, prompt-injection defences, and evaluation frameworks to keep AI systems safe and reliable in production. 

Write clean, tested, production-grade code and participate actively in code and design reviews. 

Collaborate with architects, product managers, and delivery teams to translate requirements into working AI solutions. Troubleshoot and optimise AI systems for accuracy, latency, and cost in production. 

Required Qualifications 

8–12 years of hands-on software engineering experience, with a strong, unbroken technical track record. Hands-on experience building and shipping AI/ML systems in production, not just POCs. 

Practical experience with agentic AI systems and at least one major agent framework (LangGraph, CrewAI, AutoGen, OpenAI Agents SDK, Bedrock Agents/Strands, or Semantic Kernel). 

Experience with LLM/GenAI systems: RAG pipelines, prompt engineering, structured outputs, and tool calling across providers. 

Strong Python skills (TypeScript/Node.js a plus), with production-grade testing, CI/CD, and API design practices. Working knowledge of ML fundamentals: model evaluation, feature engineering, and experimentation. Cloud-native experience on AWS and/or Azure: containers, serverless, event backbones, and vector databases. Understanding of LLM safety and reliability practices: guardrails, prompt-injection defences, and observability. 

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Experience Level

This role is ideal for engineers with total 3+ years of experience with a proven track record of shipping complex projects successfully.

An experienced individual contributor and leader who thrives in large, complex projects with widespread impact.

What You’ll Do as a Software Craftsperson 

• Design and build high-quality, maintainable systems using disciplined engineering practices such as TDD, continuous refactoring, and pair programming 
• Operate in an AI-native development model, using AI as a collaborator to explore architecture and design, accelerate development, and continuously improve systems while applying strong judgment to ensure that speed never compromises quality 
• Take end-to-end ownership of outcomes from problem understanding and system design to implementation, deployment, and operation in production 
• Make thoughtful design decisions that balance simplicity, scalability, and long-term maintainability in real-world systems 
• Maintain a high bar for engineering quality through rigorous testing, code reviews, and continuous feedback 
• Investigate and resolve production issues, and implement systemic improvements to prevent recurrence 
• Work directly with clients, navigate ambiguity, and translate business problems into well-designed technical solutions 
• Contribute to improving team practices, tooling, and systems to raise the overall quality and effectiveness of engineering 

Requirements

What You’ll Bring 

• 3+ years of experience building high-quality, production systems (flexible based on demonstrated capability) 
• Strong fundamentals in software engineering, including object-oriented design, system design, and testing practices such as TDD 
• Demonstrated ability to build simple, maintainable, and scalable systems with a focus on long-term reliability 
• Proficiency in one or more modern technologies, Python, PHP, JavaScript, or TypeScript, with the ability to learn new technologies quickly 
• Deep experience working with Git in collaborative environments, including managing shared codebases, conducting code reviews, and maintaining a high bar for quality 
• Ability to operate effectively in an AI-native workflow using AI as a collaborator to explore solutions and accelerate development, while applying strong judgment to ensure correctness, quality, and maintainability 
• Clear thinking and strong problem-solving ability, with the capacity to break down complex problems into simple, well-structured solutions 
• A strong sense of ownership — you take responsibility for outcomes, care deeply about quality, and are not comfortable shipping work that does not meet your standards.

Benefits

Life at Incubyte 

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. 

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion. 

Perks

• Dedicated learning & development budget. 
• Sponsorship for conference talks. 
• Comprehensive medical & term insurance. 
• Employee-friendly leave policies. 
• Home Office fund 
• Medical Insurance

Job Summary/ Job Opportunity:

This is an excellent opportunity for an ideal candidate with a high level of technical proficiency and meeting the below mentioned criteria -- • Strong experience in Machine Learning, Deep Learning, Generative AI, and Large Language Models (LLMs). • Hands-on experience building and deploying production-grade solutions using Azure OpenAI, OpenAI, LangChain, LangGraph, Semantic Kernel, LlamaIndex, and Agentic AI frameworks. • Strong expertise in Python, API development, microservices, and cloud-native architectures. • Experience designing and implementing RAG solutions, vector databases, embeddings, knowledge retrieval systems, and AI copilots. • Experience with Azure cloud services, MLOps, CI/CD pipelines, monitoring, and model lifecycle management. • Strong understanding of AI governance, responsible AI, security, compliance, and model evaluation frameworks. • Ability to lead technical discussions, provide architectural recommendations, mentor team members, and interact with business stakeholde

Key Objectives and Major Responsibilities:

• Design, develop, and implement scalable AI/ML and Generative AI solutions for enterprise applications. • Lead development of intelligent applications leveraging LLMs, RAG pipelines, AI agents, and document intelligence solutions. • Collaborate with business stakeholders, architects, and product teams to translate business requirements into technical solutions. • Design and optimize data pipelines, vector search solutions, embeddings, and retrieval mechanisms. • Build and maintain REST APIs, microservices, and cloud-native AI applications. • Ensure best practices in coding standards, performance optimization, security, scalability, and maintainability. • Drive AI solution deployment using MLOps practices, CI/CD pipelines, monitoring, and observability frameworks. • Perform code reviews, mentor junior developers, and contribute to capability building within the team

Key Capabilities and Competencies:

Knowledge, Skills, Qualification and Experience

• Degree in B.Tech/M.Tech (Computer Science/IT/Data Science) or related discipline preferred, with 3–4 years of relevant experience in AI/ML, GenAI and total 5-7 years of experience. • Proficiency in Python and hands-on experience with ML libraries (scikit-learn, TensorFlow, PyTorch) and GenAI frameworks/tools. • Strong understanding of machine learning, deep learning, LLMs, prompt engineering, and techniques like RAG and fine-tuning. • Experience with data processing, embeddings, vector databases, APIs, and building scalable AI driven applications. • Good communication skills, ability to work on multiple projects, and eagerness to learn and adapt to evolving AI technologies. 

EMBEDDED AI ENGINEERING POD

AI Implementation Engineer Role

Level: AI Implementation Engineer Senior / Advanced - 6+ years

Practice: Wissen GenAI

Locations: Mumbai / Bengaluru / New York - hybrid, embedded with delivery teams

Reports to: EMBEDDED AI PRACTICE Senior AI Engineering Specialist (Architect); Wissen GenAI Program Lead

Embedded inside enterprise delivery teams, you work closely with global, cross-regional teams to turn prioritized GenAI use cases into production software - building, integrating, and hardening Azure-based AI solutions and accelerating adoption within the teams you join.

You deliver production software and help the teams you join work faster.

As an embedded AI Implementation Engineer, you help convert prioritized use cases into shipped, governed, measurable software.

Key responsibilities

1. Build and ship.

Implement GenAI features end to end on Azure - RAG pipelines, agents, APIs, and UI integrations - against enterprise systems and data.

2. Embed and enable.

Work inside the delivery pods: pair with their engineers, remove blockers, and transfer GenAI skills so adoption sticks after you move on.

3. Productionize.

Add evaluation, observability, guardrails, caching, and CI/CD so prototypes become reliable, cost-efficient services.

4. Integrate securely.

Connect to enterprise data with correct access control, secrets management, and compliance with enterprise security standards and handling of sensitive data.

5. Iterate on quality.

Use evaluation results and user feedback to improve grounding, accuracy, latency, and cost.

6. Measure.

Track delivery and quality metrics that roll up to the program's targets.

Must-have qualifications

• 6+ years in software engineering, with 2+ years building GenAI/LLM applications in production.
• Strong Python (incl. async) and Java (the primary enterprise application stack; Spring a plus); solid API and systems design.
• Azure GenAI hands-on: Azure OpenAI, Azure AI Foundry, Azure AI Search for RAG, Azure AI Document Intelligence (IDP), and Prompt Flow.
• Agent frameworks: Microsoft Agent Framework / Semantic Kernel / AutoGen (or LangChain / LangGraph) and tool / function calling.

Preferred

• RAG fundamentals: embeddings, chunking, vector search, reranking, and grounding.
• Data platforms: Snowflake including Cortex AI (Cortex Search, LLM functions) and SQL, for accessing and grounding on enterprise data.
• Prompt engineering as versioned code; building and running evaluations.
• DevOps: Azure DevOps / GitHub Actions, Docker, AKS / Azure Functions, and observability.
• Financial services or other regulated environments.
• Front-end (React) for AI-assisted UX; streaming and token level operations.
• Azure AI Content Safety and responsible-AI practices.
• Certification: Azure AI Engineer Associate.

What success looks like - first 6 to 12 months

• Multiple GenAI features shipped to production within the embedded delivery pods.
• Measurable adoption and productivity uplift in the teams you support.
• Reusable components adopted from the architects' reference framework.
• Clear contribution to faster time-to-market and lower defect rates.

We are looking for an Engineering Lead to own the entire technology stack — from onboarding and underwriting to disbursals, repayments, and collections — and to build the engineering function into something genuinely AI-native. 

What You'll Own 

● Full tech stack: backend, frontend, infrastructure, integrations, and data pipelines 

● Real-time underwriting and decisioning systems 

● LOS/LMS architecture — onboarding, disbursals, repayments, and collections

● Integrations with bureaus, KYC providers, account aggregators, and payment gateways 

● Reconciliation systems — disbursement, repayment, and NACH reconciliation end-to-end 

● AWS infrastructure: scaling, reliability, uptime, and cloud cost ownership ● Data infrastructure for the credit and risk team — feature pipelines, model serving, experiment infrastructure 

● Engineering leadership: hiring, sprint planning, code reviews, and execution standards 

● Compliance systems: RBI guidelines, DPDP, KYC/AML, e-NACH, e-sign 

AI-Native Engineering 

This is a core part of the role, not a bonus. You will build a machine-readable knowledge base of the entire codebase — architecture, data models, service contracts, coding standards, decision history — so that AI agents working on code have the context to produce accurate, consistent output. You will build skills for code review, developer onboarding, and recurring engineering workflows. You will build a code review pipeline where agents do the first pass on every pull request. The knowledge base and the skills improve over time as the team grows and the product evolves. 

What We're Looking For 

● 7+ years in software engineering, with at least 2 years leading teams or architecture

● Strong hands-on experience with Python, Django, and React Native

● Deep expertise in AWS and cloud-native architecture 

● Experience with both SQL and NoSQL databases 

● Strong understanding of distributed systems, microservices, and API design

● Experience owning reconciliation or payment flow infrastructure in a lending or payments context

● Prior experience in fintech / NBFC / digital lending — mandatory

● Strong understanding of the full loan lifecycle — mandatory 

● You have used LLMs seriously as engineering tools and have strong opinions about what makes AI-assisted development produce good output versus mediocre output 

Bonus: Kubernetes / Kafka, AI/ML-driven underwriting, Account Aggregator framework, e-NACH / e-Sign / Video KYC integrations 

What Success Looks Like 

● scales with strong uptime, performance, and reliability

● Reconciliation runs cleanly — no financial discrepancies surface late ● A new engineer joins and is writing standard, correct code within their first week

● The credit team is never blocked on an engineering dependency 

● Engineering health metrics are tracked and visibly improving 

● AI agents are doing the structured first pass on code reviews, and the system gets smarter over time 

Role & Responsibilities

Responsibilities

• Business: Immerse in operations until you think like an insider.

Rapidly acquire domain expertise through direct observation, translate between business and engineering seamlessly, and mentor engineers in your area on immersion. Influence senior stakeholders effectively, manage complex stakeholder landscapes with competing agendas, and build trust rapidly with new stakeholders.

• Delivery: Lead rapid delivery initiatives across teams in your area, coach on prototype-first approaches, and establish trust through consistent fast delivery. Build complete applications rapidly across any technology stack, select the right tools for each problem, and define clear criteria for prototype-to-production transitions.

• Generative AI: Architect RAG systems for complex use cases across teams, implement advanced techniques (hybrid search, reranking, query expansion), mentor engineers on RAG best practices, and establish RAG standards. Lead evaluation strategy across teams, establishing annotation guidelines, training human-calibrated LLM judges, and building evaluation pipelines that connect tracing to datasets to experiments.

• People: Build high-performing teams across your area, navigate complex interpersonal dynamics, foster psychological safety, and create environments where diverse perspectives are valued. Influence through communication at all levels — from frontline to executive. Handle difficult conversations skilfully and train engineers in your area on effective communication.

• AI-Augmented Development: Optimise AI tool usage across teams in your area, train engineers on AI-augmented and agentic engineering workflows, evaluate new AI development tools, and establish practices that balance AI speed with verification rigour.

• Scale: Design complex multi-component systems end-to-end, evaluate architectural options for large initiatives across teams, guide technical decisions for your area, and mentor engineers on architecture. Create debt reduction strategies across teams, influence roadmap decisions to include debt work, and teach engineers when to accept debt for speed versus when to invest in quality.

• Documentation: Define documentation standards across teams in your area, create documentation systems and templates, train engineers on spec-driven development, and ensure documentation quality across projects. Lead pattern generalization initiatives, defining criteria for when to generalize versus keep custom.

• Reliability: Define reliability standards across teams in your area, drive post-incident improvements systematically, design capacity planning processes, andmentor engineers on SRE practices.

Ideal Candidate

• Strong Staff Software Engineer / FDE profile (full-stack + production GenAI, multi-team technical leadership)
• Mandatory (Experience 1) – Must have 7+ years of relevant professional software engineering experience, with demonstrated full-stack delivery across backend and frontend.
• Mandatory (Experience 2) – Must have deep production experience with Python AND JavaScript/TypeScript, working comfortably across the full stack.
• Mandatory (Experience 3) – Must have 2+ years of experience in generative AI applications developement — LLM integrations, vector databases, RAG systems, and evaluation pipelines
• Mandatory (Experience 4) – Must have strong experience with modern frontend frameworks (Next.js / React) and backend API development.
• Mandatory (Experience 5) – Must have extensive experience with cloud platforms (AWS preferred; Azure/GCP valued), including infrastructure-as-code (CloudFormation / Terraform).
• Mandatory (Experience 6) – Must have working knowledge of multiple database paradigms — relational (PostgreSQL), document, and key-value (Redis) — with ability to select the right storage per problem.
• Mandatory (Experience 7) – Must have strong experience with CI/CD pipelines (e.g. GitHub Actions), containerization, and production deployment strategies.
• Mandatory (Experience 8) – Must have demonstrable fluency with AI coding tools (Claude Code, Cursor, GitHub Copilot, or similar) and proven ability to design agentic engineering workflows and train teams on them
• Preferred (Experience) – Advanced RAG techniques — hybrid search, reranking, query expansion — and establishing RAG standards across teams

About the Role

Pendo is looking for a Staff Software Engineer to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.