11+ Genesys Jobs in Pune | Genesys Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

About NonStop io Technologies:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.

Brief Description:

We are looking for a skilled and proactive DevOps Engineer to join our growing engineering team. The ideal candidate will have hands-on experience in building, automating, and managing scalable infrastructure and CI CD pipelines. You will work closely with development, QA, and product teams to ensure reliable deployments, performance, and system security.

Roles and Responsibilities:

● Design, implement, and manage CI CD pipelines for multiple environments

● Automate infrastructure provisioning using Infrastructure as Code tools

● Manage and optimize cloud infrastructure on AWS, Azure, or GCP

● Monitor system performance, availability, and security

● Implement logging, monitoring, and alerting solutions

● Collaborate with development teams to streamline release processes

● Troubleshoot production issues and ensure high availability

● Implement containerization and orchestration solutions such as Docker and Kubernetes

● Enforce DevOps best practices across the engineering lifecycle

● Ensure security compliance and data protection standards are maintained

Requirements:

● 4 to 7 years of experience in DevOps or Site Reliability Engineering

● Strong experience with cloud platforms such as AWS, Azure, or GCP - Relevant Certifications will be a great advantage

● Hands-on experience with CI CD tools like Jenkins, GitHub Actions, GitLab CI, or Azure DevOps

● Experience working in microservices architecture

● Exposure to DevSecOps practices

● Experience in cost optimization and performance tuning in cloud environments

● Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or ARM

● Strong knowledge of containerization using Docker

● Experience with Kubernetes in production environments

● Good understanding of Linux systems and shell scripting

● Experience with monitoring tools such as Prometheus, Grafana, ELK, or Datadog

● Strong troubleshooting and debugging skills

● Understanding of networking concepts and security best practices

Why Join Us?

● Opportunity to work on a cutting-edge healthcare product

● A collaborative and learning-driven environment

● Exposure to AI and software engineering innovations

● Excellent work ethic and culture

If you're passionate about technology and want to work on impactful projects, we'd love to hear from you!

The Role

We are looking for a Azure Data Architect to join our team in Pune. You will be responsible for the end-to-end lifecycle of data solutions, from initial client requirement gathering and solution architecture design to leading the data engineering team through implementation. You will be the technical anchor for the project, ensuring that our data estates are scalable, governed, and high-performing.

Key Responsibilities

• Architecture & Design: Design robust data architectures using Microsoft Fabric and Azure Synapse, focusing on Medallion architecture and metadata-driven frameworks.
• End-to-End Delivery: Translate complex client business requirements into technical roadmaps and lead the team to deliver them on time.
• Data Governance: Implement and manage enterprise-grade governance, data discovery, and lineage using Microsoft Purview.
• Team Leadership: Act as the technical lead for the team, performing code reviews, mentoring junior engineers, and ensuring best practices in PySpark and SQL.
• Client Management: Interface directly with stakeholders to define project scope and provide technical consultancy.

What We’re Looking For

• 6+ Years in Data Engineering with at least 3+ years leading technical teams or designing architectures.
• Expertise in Microsoft Fabric/Synapse: Deep experience with Lakehouses, Warehouses, and Spark-based processing.
• Governance Specialist: Proven experience implementing Microsoft Purview for data cataloging, sensitivity labeling, and lineage.
• Technical Breadth: Strong proficiency in PySpark, SQL, and Data Factory. Familiarity with Infrastructure as Code (Bicep/Terraform) is a major plus.

Why Work with Us?

• Competitive Pay
• Flexible Hours
• Work on Microsoft’s latest (Fabric, Purview, Foundry) as a Designated Solutions Partner.
• High-Stakes Impact: Solve complex, client-facing problems for enterprise leaders
• Structured learning paths to help you master AI automation and Agentic AI.

Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles

Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior

Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research

Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements

Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation

Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology

Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness

Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams

Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role

Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Candidates from institutes with strong behavioral research exposure are preferred

Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms

Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights

Role - MLops Engineer

Location - Pune, Gurgaon, Noida, Bhopal, Bangalore 

Mode - Hybrid

Role Overview

We are looking for an experienced MLOps Engineer to join our growing AI/ML team. You will be responsible for automating, monitoring, and managing machine learning workflows and infrastructure in production environments. This role is key to ensuring our AI solutions are scalable, reliable, and continuously improving.

Key Responsibilities

• Design, build, and manage end-to-end ML pipelines, including model training, validation, deployment, and monitoring.
• Collaborate with data scientists, software engineers, and DevOps teams to integrate ML models into production systems.
• Develop and manage scalable infrastructure using AWS, particularly AWS Sagemaker.
• Automate ML workflows using CI/CD best practices and tools.
• Ensure model reproducibility, governance, and performance tracking.
• Monitor deployed models for data drift, model decay, and performance metrics.
• Implement robust versioning and model registry systems.
• Apply security, performance, and compliance best practices across ML systems.
• Contribute to documentation, knowledge sharing, and continuous improvement of our MLOps capabilities.

Required Skills & Qualifications

• 4+ years of experience in Software Engineering or MLOps, preferably in a production environment.
• Proven experience with AWS services, especially AWS Sagemaker for model development and deployment.
• Working knowledge of AWS DataZone (preferred).
• Strong programming skills in Python, with exposure to R, Scala, or Apache Spark.
• Experience with ML model lifecycle management, version control, containerization (Docker), and orchestration tools (e.g., Kubernetes).
• Familiarity with MLflow, Airflow, or similar pipeline/orchestration tools.
• Experience integrating ML systems into CI/CD workflows using tools like Jenkins, GitHub Actions, or AWS CodePipeline.
• Solid understanding of DevOps and cloud-native infrastructure practices.
• Excellent problem-solving skills and the ability to work collaboratively across teams.

Job Description:

We are looking for a PHP Laravel Developer to join our agile team of professionals.

Apply now for the role of a Laravel Developer at CodeBuddy that is opening doors for skilled, energetic developers looking for challenging roles.

If you are passionate about technology, constantly seeking to learn and improve your skill set,create multiple layers of applications while working cross-functionally across different infrastructures.

You would fit perfectly if you love problem-solving, design, and creating

quality offerings.

Technical Competency:

● Proven Experience using PHP framework Laravel

● Experience in Web Application Development using PHP/MySQL

● Good knowledge of HTML5, CSS3, jQuery,JSON, JavaScript and Bootstrap framework.

● Must have strong object-oriented PHP programming skills

● Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.

● Understanding accessibility and security compliance.

● Experience in developing high-end web applications in Javascript Frameworks (AngularJS/ReactJS/VueJS) along with API building will be considered as an advantage but not necessary.

● Ability to perform UI/backend tests to optimize performance

● Must be proficient in the use of GIT

● A talent for effective problem solving and troubleshooting

Interpersonal skills:

● Must be comfortable working in a team and independently as and when required.

● Must be disciplined, proactive, and self-motivated.

● Needs to have problem-solving and analytical skills.

● Good to have previous experience of direct client interaction for project briefs and updates.

What You Need To Apply:

● Previous work experience as a Laravel developer for 1 year at least.

● Good experience with Javascript

● Self-motivated with the ability to work independently or jointly in a self-directed way.

● Demonstrated successful development of web or mobile-based applications

● Proven analytical and problem-solving capabilities

● Keen attention to detail

● Strong work ethic and desire to build industry-leading products

● Proactive instead of reactive

● Looking for ways to improve self and projects

• Looking for 0-30 Days and Immediate joiners
• Minimum total experience should be 7 Years
• Overall with 4+ years experience in HTML, CSS and JavaScript and OOJS
• 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
• In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
• Proficiency with browser based debugging.
• Understanding of progressive web apps.
• Experience with a testing framework (Jest/Mocha).
• Experience using Git

About us

Villa Plus is UK's leading villa holiday tour operator, providing holiday makers the ability to book their own private villas across Europe. Customers have a choice of close to 2000 villas in 19 destinations with option of booking flights, car hire, transfers and travel insurance. Over the last 33 years Villa Plus has catered for holidays for nearly 200,000 customers and it manages about 50,000 bookings annually online.

Our digital platform, http://www.villaplus.com">www.villaplus.com runs totally in Azure Cloud. A headless CMS platform is used for non-villa marketing content.  Ash software is value-added partner and technical arm of Villa Plus which aims at delivering delightful experience to customers.

Experience:
7+ years in Product development

Qualification:

• Bachelor / Masters degree in Computer Science or Computer Engineering
• 5+ years of professional experience in software development

Our team is highly motivated and is looking for a senior engineer who can steer the team technically in our vision.

Strong belief in software craftsmanship and practicing it in day-to-day work, expert in Microsoft .NET technology stack is a must.

A good team player with expertise working as part of Agile teams. Hands-on experience in practicing Scrum, XP and Kanban.

• Strong hands-on experience in web development using ASP.NET MVC and C#.
• Usage of SQL and no SQL databases
• Hands on experience in test-driven development and DevOps practices
• Strong design capabilities, following SOLID principles using C#
• Well-versed with pair-programming
• Working on solutions hosted in cloud environments (AWS or Azure)
• Implementation of Continuous Delivery processes
• Usage of Git
• Good understanding of Behaviour-driven development and domain-driven design

The following would be beneficial:

• Working in the travel and hospitality domain including:

• .Net core 2.0, Web API
• Scripting Languages like Typescript or JavaScript
• Frontend: Angular7
• Automating business processes
• Integration with 3^rd party systems
• Customer management, including CRM solutions
• Content management
• SEO
• Booking and post sales flows, web and mobile solutions

Are you interested in working from home office?

• Comprehensive experience working with remote teams
• Excellent communicator
• Self-managed
• Open to travel to Pune office occasionally

Responsibilities:

• Contribution to the product roadmap in one-week sprint model
• Helping your team to deliver at high velocity
• Practice and promote Agile practices
• Continuously learn and deliver incremental business value
• Use Continuous Delivery Practices
• Select the best tools to solve the problems at hand
• Mentor junior team members
• Effective collaboration and removal of silos
• Build high availability solutions.
• Development of asynchronous and/or multi-tiered scalable applications

Job Location Pune

• Are you a software craftsman and passionate coder with a proven track record of successful deliveries?
• Are you interested in a high growth career opportunity and enjoy building software that brings smiles to our customers?

Then you are someone who will enjoy this incredibly challenging role with us.