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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Summary:

We are looking for a dynamic and result-oriented Digital Consultant who will be responsible for connecting with local merchants and helping them grow their business digitally. The role involves understanding the merchant’s current offline business operations and guiding them on how to expand their presence online through our digital solutions and subscription plans.

Key Responsibilities:

Connect with local merchants and business owners to understand their business requirements.

Educate merchants on the benefits of taking their business online and building a digital presence.

Promote and sell subscription-based digital solutions that help merchants start and grow their business online.

Build and maintain strong relationships with merchants to ensure long-term engagement.

Achieve monthly sales and onboarding targets.

Provide basic guidance to merchants on how to use the platform and manage their online business.

Coordinate with internal teams to ensure smooth onboarding and service delivery.

Required Skills:

Good communication and interpersonal skills.

Strong sales and negotiation abilities.

Ability to understand business needs and provide suitable digital solutions.

Comfortable meeting and interacting with local merchants.

Basic understanding of digital platforms and online business tools.

If you are detail-oriented, enjoy working with numbers, and are eager to build a strong career in accounting, this opportunity is for you!

At Brainstorm Force, we are a leading product-based IT company with a growing and dynamic team. We are looking for a Junior Accountant to be a part of our finance and accounts team at our Pune office.

Qualifications

• Minimum 2–3 years of accounting experience
• Experience working with a CA firm preferred
• Education: B.Com / M.Com
• Own a two-wheeler for commuting
• Preferred candidate: Male
• Work Location: Pimpri, Pune
• Working Days & Hours: Monday to Saturday, 10:00 am – 6:30 pm

What we are looking for

• Expertise in Tally and MS Excel
• Strong knowledge of Indian Accounting Concepts & GAAP
• Advanced computer skills in MS Office, accounting software, and databases
• Excellent organizational, problem-solving, and time management skills
• Knowledge and experience in GST working and GST return filing
• Familiarity with TDS calculations and compliance is a plus

What you’ll be doing

• Manage day-to-day accounting activities, entries, and reconciliations
• Perform monthly, quarterly, and annual accounting tasks, including reconciliations of bank and credit card accounts
• Assist with coordination and completion of annual audits
• Handle GST working and return filing, and support in TDS compliance
• Support payroll and salary processing
• Prepare and review financial reports as necessary (P&L, Balance Sheet, MIS)
• Analyze and report on financial status, including income statement variances, budget preparation, and financial analysis
• Coordinate with auditors and internal teams for compliance and smooth accounting operations

A Business Executive will be meeting existing clients in their locations and increase the app

download in that society.

Approaching the residents through door knocks and increasing the app download in that

society.

● Meeting existing client

● Increase the app download in that society

● Door to door knocks and approach the residents

● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction

● In order to increase the download of app, they should conduct various activities like

meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.

Training –

Training undergraduate science students to develop Games using software such as Unity, Unreal Engine, C# & C++ programming language. Should be able to clearly explain to students - OOP’s concept, programming logics & algorithms. Also, should be fully conversant with 12th level Mathematics and Physics concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.) used in game programming

Specific Skill Set :

-  Strong working knowledge and experience of C#, C++ & Game engine (Unity3D, unreal engine, Cocos2d etc…) its application in game development is must & required (training, working experience)

-    Very strong knowledge of OOP’s concept (Such as Encapsulation, Inheritance, polymorphism etc.), programming logics & Algorithms is mandatory

-     Thorough with Mathematics, Physics & its Concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.)

-      Good communicator (both oral and written) in English

-      Self-motivated, initiator and results-oriented

-      Should demonstrate positive attitude, high motivation and interpersonal skills

Minimum/Maximum/ Work Experience Required: – 3-5 years

Any other skill set:

Enjoys working with people of all ages, from youth to parents and College staff

Efficiently organized, with the ability to maintain detailed records

Ability to execute events in a well-coordinated and planned manner Encouraging Compassionate

Time management and follow-up skills

* Software professional who are passionate to teach and share knowledge, will be preferred.

This is a Contract Based role only

Not a "Fulltime opportunity"

Role Summary:

The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

EDUCATION

• Bachelor university degree in Engineering/Computer Science.

KEY SKILLS

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Blue Prism/Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Desirable:

• Prior experience in UI automation, Robotics process automation is an added advantage.
• Certification in Robotics