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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Role Overview

You will play a crucial role in performance tuning of the product, focusing on response time, load, and scalability. The role demands hands-on expertise in performance testing tools and strong troubleshooting skills to collaborate effectively with development and architecture teams.

Key Responsibilities

• Design, develop, and execute performance test scripts using tools such as JMeter, LoadRunner, or RPT.
• Conduct multi-user scenario scripting and load/stress testing.
• Analyze performance test results and provide bottleneck analysis and recommendations.
• Collaborate with developers and architects to optimize performance across response time, scalability, and throughput.
• Monitor system health during performance testing and troubleshoot performance issues.
• Document test strategy, results, and provide actionable insights to improve product performance.
• Contribute to performance tuning and capacity planning for cloud-based applications (added advantage).

Required Skills & Experience

• 6–8 years of overall engineering product testing experience.
• At least 2 years in automation testing.
• At least 2 years in performance test analysis.
• Hands-on expertise in JMeter, RPT, or LoadRunner (mandatory).
• Strong background in performance engineering with the ability to troubleshoot and solve technical issues.
• Experience in cloud-based applications (preferred).
• Knowledge of C++ coding will be an added advantage.
• Excellent skills in performance monitoring, profiling, and analysis.
• Strong communication skills for technical discussions with development and architecture teams.

Role Description

This is a full-time on-site role for a Design Engineer at Rawmart in Pune. The Design Engineer will be responsible for performing day-to-day tasks related to design engineering, mechanical engineering, computer-aided design (CAD), and product design. They will collaborate with cross-functional teams to ensure effective design and implementation of projects.

Qualifications

• Design Engineering and Mechanical Engineering skills
• Proficiency in Auto Computer-Aided Design (CAD)
• Proficiency in SOLIDWORKS, Inventor, CATIA V5, AutoCAD Smart Draw floor and plant
• layout planning GD&T, DFM, DFA, DFS, DFMA
• Experience in Product Design.
• Proficiency in 2D & 3D Design.
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Bachelor's degree in Engineering or relevant field

We are seeking an experienced and highly skilled Java (Fullstack) Engineer to join our team.

The ideal candidate will have a strong background in both Back-end JAVA, Spring-boot, Spring Framework & Frontend Javascript, React or Angular with ability to salable high performance applications.

Responsibilities

• Develop, test, and deploy scalable and robust backend services Develop, test & deploy scalable & robust back-end services using JAVA & Spring-boot
• Build responsive & user friendly front-end applications using modern Java-script framework with React
• or Angular
• Collaborate with architects & team members to design salable, maintainable & efficient systems.
• Contribute to architectural decisions for micro-services, API’s & cloud solutions.
• Implement & maintain Restful API for seamless integration.
• Write clean, efficient & res-usable code adhering to best practices
• Conduct code reviews, performance optimizations & debugging
• Work with cross functional teams, including UX/UI designers, product managers & QA team.
• Mentor junior developers & provide technical guidance.

Skills & Requirements

• Minimum 5 Years of experience in backend/ fullstack development
• Back-end - Core JAVA/JAVA8, Spring-boot, Spring Framework, Micro-services, Rest API’s, Kafka,
• Front-end - JavaScript, HTML, CSS, Typescript, Angular
• Database - MySQL

Preferred

• Experience with Batch writing, Application performance, Caches security, Web Security
• Experience working in fintech, payments, or high-scale production environments

Key Responsibilities:

• Develop and maintain scalable Python applications for AI/ML projects.
• Design, train, and evaluate machine learning models for classification, regression, NLP, computer vision, or recommendation systems.
• Collaborate with data scientists, ML engineers, and software developers to integrate models into production systems.
• Optimize model performance and ensure low-latency inference in real-time environments.
• Work with large datasets to perform data cleaning, feature engineering, and data transformation.
• Stay current with new developments in machine learning frameworks and Python libraries.
• Write clean, testable, and efficient code following best practices.
• Develop RESTful APIs and deploy ML models via cloud or container-based solutions (e.g., AWS, Docker, Kubernetes).

Share Cv to

Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

Should be SAP certified

At least 2 End-to-end implementation experience in S4HANA.Involved in workshops for requirement gathering of the client business processes.

Coordinate with the stakeholders during requirement gathering and execution phases.

Hands-on capabilities in Blueprinting, Configuration and Testing  the complete process cycles.

Possess strong knowledge on PSU relevant processes in PS, Budgeting and integration with other modules.

Job Description :-

• Have intermediate/advanced knowledge of Python.
• Hands-on experience with OOP in Python. Flask/Django framework, ORM with MySQL, MongoDB is a plus.
• Must have experience of writing shell scripts and configuration files. Should be proficient in bash.
• Should have excellent Linux administration capabilities.
• Working experience of SCM. Git is preferred.
• Should have knowledge of the basics of networking in Linux, and computer networks in general.
• Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration.
• Understanding of Architecture of OpenStack/Kubernetes and good knowledge of standard client interfaces is a plus.
• Code contributed to OpenStack/Kubernetes community will be plus.
• Understanding of NFV and SDN domain will be plus.

The Software Engineer – Order and Corporate Solutions is responsible for designing, developing, testing, and maintaining the full stack for Order and Corporate solutions.

Essential Job Functions:

1. Implement application components and systems according to department standards and guidelines.
2. Work with product and designers to translate requirements into accurate representations for the web.
3. Analyze, design, code, debug, and test business applications.
4. Code reviews in accordance with team processes/standards.
5. Understand and work with data in varying degrees of complexity and scale.
6. Responsible for planning, processing and performing all jobs in an efficient manner.
7. Provide assistance to testers and support personnel as needed to determine system problems.
8. Resolve problems involved with integrating new technologies with systems.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Remain knowledgeable of new emerging technologies and their impact on internal systems.
2. Available to work on call when needed.
3. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Experience using C#, JavaScript, and Angular or React.(Must Have)
2. Experience with web services and RESTful APIs. (Must Have)
3. Experience with ASP.NET, ASP.NET MVC, and ADO.NET. (Must Have)
4. Experience with Sql databases. (Must Have)
5. Experience with Java, Bootstrap, and Event Queueing.
6. Experience with order entry, billing, and accounting.
7. Familiarity with modern CI/CD methods.
8. Exposure to Python, Django, and AWS.
9. Ability to organize, prioritize, and handle multiple assignments on a daily basis.
10. Strong and effective inter-personal and communication skills
11. Ability to interact professionally with a diverse group of clients and staff.
12. Must be able to work flexible hours on-site and remote.
13. Must be able to coordinate with other staff and provide technological leadership.
14. Ability to work in a complex, dynamic team environment with minimal supervision.
15. Must possess good organizational skills.

Education, Experience, and Certification:

1. Associate’s or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
2. 5+ years relevant experience, required. *
3. Experience using version control daily in a developer environment.
4. Experience with C#, JavaScript, and Angular or React is required.
5. Experience with ASP.NET, ASP.NET MVC, and ADO.NET is required.
6. Experience working with MS-SQL database.
7. Experience working with Java, Bootstrap, and Event Queueing.
8. Experience with order entry, billing, and accounting.
9.  Exposure to Python, Django, and AWS.