11+ Genesys Jobs in Pune | Genesys Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title : AI Architect

Location : Pune (On-site | 3 Days WFO)

Experience : 6+ Years

Shift : US or flexible shifts

Job Summary :

We are looking for an experienced AI Architect to design and deploy AI/ML solutions that align with business goals.

The role involves leading end-to-end architecture, model development, deployment, and integration using modern AI/ML tools and cloud platforms (AWS/Azure/GCP).

Key Responsibilities :

• Define AI strategy and identify business use cases
• Design scalable AI/ML architectures
• Collaborate on data preparation, model development & deployment
• Ensure data quality, governance, and ethical AI practices
• Integrate AI into existing systems and monitor performance

Must-Have Skills :

• Machine Learning, Deep Learning, NLP, Computer Vision
• Data Engineering, Model Deployment (CI/CD, MLOps)
• Python Programming, Cloud (AWS/Azure/GCP)
• Distributed Systems, Data Governance
• Strong communication & stakeholder collaboration

Good to Have :

• AI certifications (Azure/GCP/AWS)
• Experience in big data and analytics

Job Title : React + Node.js Developer (Full Stack)

Experience : 5+ Years

Location : Mumbai or Pune (Final location to be decided post-interview)

Notice Period : Immediate to 15 Days

Interview Rounds : 1 Internal Round + 1 Client Round

Job Summary :

We are looking for a highly skilled Full Stack Developer (React + Node.js) with strong expertise in both frontend and backend development.

The ideal candidate should demonstrate hands-on experience with databases, excellent project understanding, and the ability to deliver scalable, high-performance applications in production environments.

Mandatory Skills :

React.js, Node.js, PostgreSQL/MySQL, JavaScript (ES6+), Docker, AWS/GCP, full-stack development, production system experience, and strong project understanding with hands-on database expertise.

Key Responsibilities :

• Design, develop, and deploy robust full-stack applications using React (frontend) and Node.js (backend).
• Exhibit a deep understanding of database design, optimization, and integration using PostgreSQL or MySQL.
• Translate project requirements into efficient, maintainable, and scalable technical solutions.
• Build clean, modular, and reusable components following SOLID principles and industry best practices.
• Manage backend services, APIs, and data-driven functionalities for large-scale applications.
• Work closely with product and engineering teams to ensure smooth end-to-end project delivery.
• Use Docker and cloud platforms (AWS/GCP) for containerization, deployment, and scaling of services.
• Participate in design discussions, code reviews, and troubleshooting production issues.

Required Skills :

• 5+ Years of hands-on experience in full-stack development using React and Node.js.
• Strong understanding and hands-on expertise with relational databases (PostgreSQL/MySQL).
• Solid grasp of JavaScript (ES6+), and proficiency in Object-Oriented Programming (OOP) or Functional Programming (FP).
• Proven experience working with production-grade systems and scalable architectures.
• Proficiency with Docker, API development, and cloud services (preferably AWS or GCP).
• Excellent project understanding, problem-solving ability, and strong communication skills (verbal and written).

Good to Have :

• Experience in Golang or Elixir for backend development.
• Knowledge of Kubernetes, Redis, RabbitMQ, or similar distributed tools.
• Exposure to AI APIs and tools.
• Contributions to open-source projects.

Human Resources Associate – Pune (Male Candidate Only)

About the Role:

We’re hiring a dynamic HR Associate with experience in the Hospitality, QSR, or Hotel industry to join our team in Pune. The ideal candidate will support recruitment, payroll, and employee engagement while ensuring smooth HR operations.

Key Responsibilities:

• Manage end-to-end recruitment and campus hiring.
• Support payroll and statutory compliance.
• Plan and conduct employee engagement activities.
• Maintain accurate employee records and assist in HR processes.

Requirements:

• Bachelor’s degree in HR or related field (MBA preferred).
• 01–02 years of HR experience in Hospitality, QSR, or Hotel sector.
• Strong communication and interpersonal skills.
• Based in Pune.
• Male candidates only.

To be the right fit you will need:

• Min 6+ years of experience in ReactNative (including React-Redux)
• Should have some experience on Responsive UI development.
• Should have some experience on Typescript.
• Should have some experience of Bluetooth connections via mobile app
• Good to have experience of Firebase API’s
• Good to have frontend and backend experience
• Should have good verbal communication, as developers will directly interact with Client on calls and chat.
• Good to have Agile/Scrum based project experience.
• Good to have JIRA and BitBucket experience

Vacancy for Teaching profile at IT training institute.

Technobrilliant Learning solutions is hiring an "IT faculty member" for IT Training & Skill Development center.

Position available:

1) FULLSTACK JAVA/PYTHON FACULTY

Mode of job: offline( onsite)

Location: Shivaji Nagar, Pune & KK Market (Katraj) Pune,

Experience : 2+ years for software testing & full-stack

5+ years for Salesforce.

Type: Full-time & Part-time

Salary: Depends on experience & interview.

Website: www.technobrilliant.com

• Essentail Skills:
• Docker
• Jenkins
• Python dependency management using conda and pip

• Base Linux System Commands, Scripting
• Docker Container Build & Testing
• Common knowledge of minimizing container size and layers
• Inspecting containers for un-used / underutilized systems
• Multiple Linux OS support for virtual system

• Has experience as a user of jupyter / jupyter lab to test and fix usability issues in workbenches
• Templating out various configurations for different use cases (we use Python Jinja2 but are open to other languages / libraries)
• Jenkins PIpeline
• Github API Understanding to trigger builds, tags, releases
• Artifactory Experience
• Nice to have: Kubernetes, ArgoCD, other deployment automation tool sets (DevOps)

Roles and responsibilities

• Develop well-designed performant and scalable applications and microservices
• Writing reusable, testable, and efficient code aligning to software development best practices
• Integrate data storage solutions including databases, key-value stores, blob stores, etc.
• Build integrations with 3rd party applications through apis’ to ingest and process data
• Develop state-of-the-art analytics tools to support diverse tasks ranging from ad hoc analysis to production-grade pipelines and workflows for customer applications
• Ensure security and data protection aspects within the applications
• Partner with Data Scientists and Analytics Engineers to improve the performance and reliability of advanced algorithms
• Ensure high performance and availability of distributed systems and applications
• Interact directly with client project team members and operational staff to support live customer deployments and production issues

• 4+ years of experience in developing applications using python and related technologies.
• Familiarity in data ingestion and processing libraries in python.
• Thorough understanding of REST and GRPC technologies.
• Experience in using ORM (Object Relational Mapper) libraries for data access.
• Experiencing in developing and hosting APIs and integration with external applications.
• Experience in building data models and repositories using relational and NoSql databases.
• Knowledge of JIRA, Bitbucket and agile methodologies.
• Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming
• Strong unit test and debugging skills
• Affinity for learning and applying new technologies and solving new problems
• Effective organizational skills with strong attention to detail
• Experience in working with docker is a plus
• Comfortable in working with Unix/Linux environment
• Strong communication skills — both written and verbal