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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

• Strong Lead Search Engineer / AI-ML Leader Profile
• Mandatory (Experience 1) - Must have minimum 6+ years of hands-on experience in Search / Information Retrieval / NLP / Machine Learning
• Mandatory (Experience 2) - Must have minimum 5+ YOE in backend development using languages (Python or Java)
• Mandatory (Experience 3) - Must have Experience designing taxonomy, ontology, tags, thesaurus, and metadata models
• Mandatory (Experience 4) - Must have Experience with Big Data frameworks (Hadoop, Spark) for search/ML workloads
• Mandatory (Experience 5) - Must have Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, scikit-learn, Keras, Spark ML).
• Mandatory (Experience 6) - Must have experience in designing, building, and scaling RESTful APIs and Web Services.
• Mandatory (Experience 7) - Must have hands-on experience in statistical tools (Python, R, SAS, or open-source libraries).
• Mandatory (Experience 8) - Must have Experience with SQL/NoSQL databases (CosmosDB, Cassandra, MongoDB).
• Mandatory (Company) - Product Companies (Preferrably high search volumes companies like Flipkart, Amazon, Zepto, Zomato...etc)
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy

Preferred

• Preferred (Experience) - Familiarity with modern frontend frameworks (React, Angular, HTML5, CSS3).
• Preferred (Tools) - Must Hands-on with dev tools: Eclipse, Git, Gradle, Jenkins, Jira, JFrog Artifactory and web servers (Tomcat, Jetty, JBoss).
• Preferred (Education) -BE /B.Tech /M.Tech

Job Title: Java Engineering Manager/Lead

Experience range:- 10 + Years

Location:- Pune / Mumbai

Knowledge and Skills:

• Strong proficiency in Core Java, Spring Boot.
• Experience with RESTful APIs, microservices, and multithreading.
• Solid understanding of RDBMS (MySQL/PostgreSQL).
• Exposure to cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Familiarity with CI/CD tools like Jenkins, GitLab, or GitHub Actions.
• Background in Fintech, particularly Digital Lending, Supply Chain Finance, or Banking products.
• Experience working in agile/scrum environments.
• At least 3 years of experience leading/managing a team of Java developers.

Key Responsibilities:

• Lead and mentor a team of Java developers, ensuring technical excellence and timely delivery.
• Actively participate in coding, code reviews, architecture decisions, and system design.
• Collaborate with cross-functional teams including Product Managers, QA, and DevOps.
• Maintain a strong hands-on presence in backend Java development and microservices architecture.
• Own the end-to-end lifecycle of features from requirement to deployment and post-release support

As a Recruiting Intern with Nirmitee.io Your Tasks Will Include

• Placing job postings on all relevant platforms
• Acting as the front-line contact person for applicants
• Scheduling interviews
• Managing applicant documentation
• Taking part in interviews
• Preparing client presentations
• Attending company events
• Assisting with office administration

Required Skill Set

The Recruiting Intern should possess the following skills, attributes, and qualifications:

• Bachelor’s Degree, preferably in HR or a related field
• Expert computer skills
• Strong administrative and document management skills
• Excellent written and verbal communication
• Willingness to learn
• Ability to multitask and work under deadlines 
• Enthusiasm and a capacity for hard work
• Strong interest in recruitment

Position Summary

We are seeking an experienced Senior Test Engineer to ensure the quality and reliability of our full-stack mobile and web applications built with React Native and Ruby on Rails. In this role, you will work closely with cross-functional teams to design and execute testing strategies, develop automation frameworks using Selenium and BrowserStack, and contribute to the continuous improvement of our QA processes.

Key Responsibilities

1. Testing Strategy and Execution:

• Develop and execute comprehensive test plans for mobile and web applications.

• Conduct functional, regression, performance, compatibility, and security testing.

• Collaborate with developers, product managers, and stakeholders to clarify requirements and ensure test coverage.

2. Automation Frameworks and Tools:

• Build and maintain test automation frameworks for web and mobile applications using Selenium and BrowserStack.

• Create and maintain automated test scripts for cross-browser and cross-device testing.

• Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitHub Actions.

3. Mobile and Web Application Testing:

• Perform testing of React Native mobile applications across various devices and platforms using BrowserStack.

• Validate web application functionality across multiple browsers and screen resolutions with Selenium.

• Ensure the performance and responsiveness of applications on both mobile and web platforms.

4. Defect Management and Reporting:

• Log and track defects in tools like JIRA , working closely with developers for resolution.

• Provide detailed test reports and feedback to stakeholders, highlighting risks and improvement opportunities.

5. Performance and Load Testing:

• Execute backend performance and load testing for Ruby on Rails applications using tools like JMeter.

• Analyze application performance metrics to identify potential bottlenecks.

6. Process Improvement:

• Actively contribute to improving QA processes and adopting best practices for testing and automation.

• Participate in Agile/Scrum ceremonies, ensuring quality is integrated into each sprint cycle.

• Help with internal and external audits inline with Quality Management System.

7. Documentation and Knowledge Sharing:

• Maintain detailed documentation of test cases, automation scripts, and testing processes.

• Share insights and technical knowledge with team members to support their growth.

Qualifications and Skills

1. Technical Expertise:

• Hands-on experience in testing mobile applications built with React Native.

• Experience in backend testing for Ruby on Rails, including API testing using tools like Postman or Swagger.

• Proficiency with automation frameworks such as Selenium and tools like BrowserStack.

2. Automation Skills:

• Strong skills in developing and executing automated test cases for web and mobile applications.

• Knowledge of programming languages like Java, JavaScript, or Python for automation scripting.

• Experience integrating test automation into CI/CD workflows.

3. Problem-Solving and Collaboration:

• Ability to analyze complex systems, troubleshoot issues, and propose solutions.

• Strong collaboration skills with the ability to work closely with cross-functional teams.

4. Industry Knowledge:

• Familiarity with Agile methodologies and test-driven development practices.

• Understanding of best practices in security, performance, and accessibility testing.

• Exposure to Health Tech and related domains is a plus.

• Exposure to start up environment is a plus.

5. Preferred Skills:

• Experience with cloud environments (e.g., AWS, Azure, GCP) for testing and deployment.

• Knowledge of SQL/NoSQL databases for database validation and testing.

• Awareness of mobile app deployment processes for App Store and Google Play.

Education and Experience

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

• 4+ years of QA/testing experience with expertise in mobile and web application testing.

• Hands-on experience with React Native and Ruby on Rails applications is highly preferred.

Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and training reimbursement.

• Social Media Rockstar: Dream up engaging posts, stories, and reels for Facebook, Instagram, and beyond. Think memes, eye-catching visuals, and content that gets the cycling community buzzing.
• Design Guru: Become a master of visual storytelling! Design graphics and photos that make our website and social media pop.
• Content Chameleon: You'll be crafting catchy blog posts, articles, and other written content that showcases the cycling lifestyle and, naturally, the awesomeness of ONN Bikes.
• Trend Spotter: Keep your finger on the pulse of the latest social media trends and content marketing magic.
• Team Player: Work hand-in-hand with our marketing and sales crew to ensure all content aligns with our brand and crushes our marketing goals.

The Above Mentioned budget is for 

Experience with QE for distributed, highly scalable systems • Good understanding of OOPS concepts and strong programming skills in Java, Groovy or JavaScript • Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage • Proficient in writing SQL queries • Familiarity with process of test automation tool selection & test approach • Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model • Integrate test suites into the test management system and custom test harness • Familiar with implementation of design patterns, modularization, and user libraries for framework creation • Can mentor team as well as has short learning curve for new technology • Understands all aspects of Quality Engineering • Understanding of SOAP and REST principles • Thorough understanding of microservices architecture • In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS • Hands-on experience working with Postman or similar tool • Hands-on experience in parsing complex JSON & XML and data validation using serialization techniques like POJO classes or similar • Hands-on experience in performing Request and Response Schema validation, Response codes and exceptions • Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar. • Experience in defining API E2E testing strategy, designing and development of API automation framework • Working experience on build tools Maven / Gradle, Git etc. • Experience in creating test pipeline – CI/CD

●       Deep knowledge and hands-on experience of Java & UI stack.

●       Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.

●       Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI

●       Practical experience of test-driven development and constant refactoring in continuous integration environment.

●       Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases

●       Experience working in an agile team, practicing Scrum, Kanban, or XP

●       Experience of performing Functional Analysis is highly desirable.

●       Excellent communication and teamwork skills.

People skills:

●       End to end ownership in driving team towards delivery.

●       Performance and productivity orientation to promote high-quality results.

●       Profound analytical skills and problem-solving abilities.

●       Good communication and excellent interpersonal skills.

●       Pro-active and flexible working approach.

●       Ability to think outside the box to resolve problems.

●       Efficient and well organized, detail oriented.

JD Project Materials Coordinator

Company: MSPL

Primary Location:  MSPL Pune

Job:  Warehousing and Material Control

Schedule:  Full-time

Employment Type:  Staff

Job Level:  Experienced

Reporting Manager Title:  General Manager JD Project

: 

KEY ACCOUNTABILITIES OF POSITION:

• Provides input to the Project Procurement Plan and Project Material Responsibility Matrix.
• Responsible for the Project Material Management Plan & the Project Material Management Procedures and ensures alignment with Engineering, Purchasing, Logistics and Installation, O&M.
• Provides input to the Engineering Material requirements and verification of Quantities & Contingencies to support Installation, O&M required on Site as per Installation, O&M philosophy.
• Liaison with Project Team Requisitioning Engineers to support requirements of ERP based Material Management System & downstream Procurement & Installation, O&M activities (Expediting, Logistics & Site Material Management).
• Responsible for coordinating procurement activities and progress reporting to Project Management.
• Responsible for improvements of MSPL Material Management policies, procedures & work process.

ESSENTIAL SKILLS / COMPETENCIES REQUIRED:

Job Specific:

• A thorough knowledge of Mechatronics & material management practices within the process automation industry (typically water-wastewater).
• Strong knowledge & understanding of material requisitioning, expediting, logistics, site material management & shop & field fabrication.
• General knowledge of Process Automation electrical and instrumentation materials.

Standard Competencies

Experience:

Required:

• 7+ years, with a minimum of 5 years project material management experience in a multi-discipline team environment.

Guide:

• Minimum of 7 years mechatronics engineering experience in oil and gas, petrochemical industry or equivalent, or water- west water
• Minimum of 5 years’ experience in a project material management or coordination role, or
• Minimum of 5 years’ experience as material controller or material coordinator.
• Additional experience in Installation, O&M site, supply logistics or offsite module/spool fabrication is an advantage.
• Minimum of 3 years’ experience in operating ERP based material management system is required.

Qualifications, Accreditation, Training:

Required:

• A recognised degree / diploma in the relevant discipline or equivalent.