11+ Genesys Jobs in Pune | Genesys Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Senior SEO Analyst | Pune, India | 2+ years | Full-time

About GO MO Group

GO MO Group is a tech-enabled digital marketing powerhouse, driving exponential growth

for global B2B brands through data, AI, and bold innovation. Headquartered in Europe, we

are on a purpose-driven mission to reshape how industries lead and create lasting impact.

We’re not here to chase noise—we’re here to build legacy.

We’re investing in people, partnerships, and platforms that can move markets and

mindsets. Are you ready to be part of this transformation?

Role Summary

We are looking for a skilled and analytical Sr. SEO Analyst to join our Digital Marketing

team. You will be responsible for SEO research, strategy, and execution for B2B clients. The

role requires strong analytical thinking, structured execution, and the ability to

communicate insights clearly. A basic working knowledge of GenAI tools to improve

documentation, research, and productivity will be an added advantage.

What You’ll Do

Research & Analysis

● Conduct keyword research aligned to business goals

● Perform technical and SEO audits

● Provide clear, actionable recommendations for client websites

● Use analytics tools to interpret performance and diagnose issues

● Use GenAI tools where applicable to speed up research or documentation

Strategy and Execution

● Build and execute digital marketing strategies that deliver measurable results

● Identify new opportunities for growth and account expansion

Communication and Collaboration

● Coordinate with Client Success Management team on performance, timelines, and strategy

● Discuss tasks and planning with India Project Managers

● Present performance reports and insights to clients

Reporting

● Prepare structured, high-quality performance reports

● Lead client review meetings and present insights clearly

Qualification Criteria

● Minimum 2 years of hands-on SEO experience (mandatory)

● Experience with tools like GA4, Adobe Analytics, Search Console, Ahrefs, SEMrush, GSC

● Experience in setting up tracking with tools like Google Tag Manager

● Ability to use GenAI tools (ChatGPT, Claude or similar) for improving efficiency in research, summaries, or documentation

● Proven experience building and executing Digital Marketing strategies

● GEO and AI search Experience/Knowledge

● Strong analytical mindset

● Strong English communication (verbal + written)

● Bachelor’s degree in any field

Preferred Attributes

● Experience working with international clients

● Skilled in preparing client-facing presentations and presenting to clients

What We Do

FlytBase builds the world's leading Physical AI drone autonomy platform, powering mission-critical operations across 300+ enterprise sites in 40+ countries. Its customers include Fortune 500 leaders such as Shell, CSX, UK Police, Airbus, Anglo American, Dole and Statnett. Explore some of our key deployments here - flytbase.com/case-studies.

With a presence in the US and Pune, India, FlytBase is building the nervous system for large industrial sites. The company operates at AI speed, with autonomy and intelligence at its core. Our lean team thrives in a high-agency, high-velocity environment where AI is not a side project, it is the operating system for how we think, build, and grow.

The Role

You're not just booking meetings—you're the first commercial touchpoint for Fortune 500 prospects making their first investment in autonomous site intelligence. You'll qualify inbound leads, run outbound campaigns, and here's the key difference: you'll close deals yourself when they don't need Senior AE involvement.

This is Physical AI sales—autonomous drones that inspect energy sites, mines, and infrastructure 24/7—and you're educating executives who are defining how they think about the category. You'll work across Americas, Europe, and MEAA time zones from our Pune office, using AI tools to make 200 outbound touches feel like 200 handwritten notes.

Top performers own their own region within 12–18 months. We expect you to get there.

What You'll Own

• Pipeline generation: Qualify every inbound lead from website, events, partner referrals—you decide what's real and what's noise

• Outbound prospecting: Target named accounts via email, phone, LinkedIn with focus on competitive displacement and whitespace expansion

• Deal closure: Own and close deals end-to-end when they don't require Senior AE involvement—discovery, demo coordination, proposal, signature

• Marketing partnership: Work with demand gen on campaigns, target lists, event follow-up, and messaging that converts

• Quality handoffs: When routing larger opportunities, deliver buyer context, timeline, budget signals, decision process intel

• Market intelligence: Feed real-time insights on objections, competitor sightings, messaging performance back to product and positioning teams

• AI-powered workflows: Use prospect research, signal detection, and personalized outreach automation to scale your impact

• Regional alignment: Cover your assigned geography's working hours while based in Pune

Best Suited For

• 1–3 years in inside sales, SDR, or early closing roles in B2B SaaS or technical products—you've closed deals yourself, not just qualified them • Strong written and verbal English with ability to hold technical conversations past the first objection

• Experience with outbound tools: Apollo, Clay, LinkedIn Sales Navigator, email sequencing platforms—you can build target lists and run campaigns

• AI-native approach: Already using AI for prospect research, sequence personalization, workflow automation as daily operating system

• Metrics-driven mindset: Comfortable with quota, pipeline targets, conversion tracking—you optimize for outcomes, not activities

• Coachable and relentless: You take feedback, iterate quickly, and don't need scripts to make calls

• Hungry for growth: You see this as a launchpad to owning a region and carrying enterprise quota within 18 months

What Makes You a Flyter

• Ownership without handoffs: You don't just book meetings—you close deals and own outcomes from first touch to signature

• Quality over quantity: You'd rather send 50 researched, personalized outreaches than 500 generic templates

• AI as operating system: You use AI tools to scale personalization, not to automate away the human connection

• Market curiosity: You're genuinely interested in how Fortune 500 companies think about autonomous site operations—it's not just another product to sell

• Growth hungry: You see BDR as a stepping stone, not a destination—you want to own territory and build your own pipeline machine

What We Don't Want

• Meeting bookers who optimize for quantity over quality—if you measure success by dials made rather than pipeline created, this isn't for you • Script-dependent reps who can't hold technical conversations or handle objections without calling for backup

• "That's not my job" mindset—we expect you to own pipeline, close deals, and shape GTM strategy, not just execute tasks

• People treating AI as a novelty rather than a core workflow tool—you should already be using it daily, not learning it here

• Reps who want to set meetings and disappear—you'll own deals through close and feed market intelligence back to the team

Why FlytBase?

• H3 Philosophy: We're building a company that's Happy, Healthy, AND High-Performing. Not as a balance—as a harmony. We move fast without burning out.

• Radical Ownership: You won't need permission to experiment, build, or lead. If you see a problem, you own the solution.

• Mazaa Aayega: Our internal motto. Yes, the work is intense. But it's also deeply meaningful and genuinely fun.

• Systems That Scale: We don't celebrate one-off heroics. We build compounding systems that create leverage.

• In-Person Energy: We work from our Pune office because proximity accelerates everything—ideas, feedback, trust, and impact, but travel globally for customer meetings, tradeshows, and deployments.

The Perks

• High agency team and sense of purpose

• International Travel—we travel to all 6 continents (sorry, no business in Antarctica yet)

• Thought leadership & public speaking opportunities at online & physical events

• No-cap budget for AI tools, courses, or experiments

• Latest tech stack and tools—whatever helps you move faster

• Family Day—Once a year, we transform our office to showcase our work to the people who matter most

• Top-tier health coverage for you • Unlimited leave policy & flexible working hours (no punch-in/out)

• A damn good team to work with

Profile: AWS Data Engineer

Mode- Hybrid

Experience- 5+7 years

Locations - Bengaluru, Pune, Chennai, Mumbai, Gurugram

Roles and Responsibilities

• Design and maintain ETL pipelines using AWS Glue and Python/PySpark
• Optimize SQL queries for Redshift and Athena
• Develop Lambda functions for serverless data processing
• Configure AWS DMS for database migration and replication
• Implement infrastructure as code with CloudFormation
• Build optimized data models for performance
• Manage RDS databases and AWS service integrations
• Troubleshoot and improve data processing efficiency
• Gather requirements from business stakeholders
• Implement data quality checks and validation
• Document data pipelines and architecture
• Monitor workflows and implement alerting
• Keep current with AWS services and best practices

Required Technical Expertise:

• Python/PySpark for data processing
• AWS Glue for ETL operations
• Redshift and Athena for data querying
• AWS Lambda and serverless architecture
• AWS DMS and RDS management
• CloudFormation for infrastructure
• SQL optimization and performance tuning

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

• Experience with multi-threading and concurrency programming.

• Extensive experience in object oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.

• Excellent coding skills - should be able to convert design into code fluently.

• Knowledge of Test Driven Development.

• Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).

• 4+ years of experience in the art of writing code and solving problems on a large scale.

• Open communicator who shares thoughts and opinions frequently, listens intently, and takes constructive feedback.

Job Title: SEO Specialist

Location: Viman Nagar, Pune

About Us:

Webducts is a leading digital marketing agency dedicated to helping businesses thrive online. We specialize in providing comprehensive solutions to enhance our clients' online visibility and drive growth through strategic digital marketing initiatives.

Role Overview:

We are seeking a talented and experienced SEO Specialist to join our team. The ideal candidate will be responsible for driving organic traffic, improving search engine rankings, and generating leads for our clients through a combination of organic SEO and paid advertising campaigns.

Key Responsibilities:

• Develop and execute SEO strategies to improve website visibility and search engine rankings.
• Conduct keyword research, competitor analysis, and on-page optimization to enhance website performance.
• Plan and implement effective paid advertising campaigns across various platforms, including Google Ads and social media.
• Monitor and analyze website traffic, performance metrics, and campaign results to optimize strategies and achieve desired outcomes.
• Collaborate with the content team to create high-quality, SEO-friendly content that resonates with target audiences.
• Stay updated with industry trends, algorithm changes, and best practices to ensure continuous improvement in SEO and digital marketing efforts.

Requirements:

• Proven experience as an SEO Specialist or similar role, with a track record of successfully ranking websites and generating leads.
• In-depth knowledge of SEO principles, techniques, and tools (e.g., Google Analytics, SEMrush, Moz).
• Proficiency in managing paid advertising campaigns on platforms like Google Ads, Facebook Ads, and LinkedIn Ads.
• Strong analytical skills and the ability to interpret data to make informed decisions and optimizations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• A proactive mindset with a passion for staying updated with the latest trends and developments in SEO and digital marketing.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and advancement.
• Flexible work environment with the option for remote work.
• Dynamic and collaborative team culture with a focus on innovation and creativity.

Join us at Webducts and be a part of our mission to help businesses thrive online!

If you are an analytical problem solver with a strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!

We are looking for a Web Developer to join our award-winning, talented team, building the next generation automated drone applications for our global customers.

As a front-end developer, you will implement a complete user interface in the form of a web app. A thorough understanding of all of the components of FlytBase platform and infrastructure is required. You will need to take ownership of your projects, which involves detailing requirements after discussion with the Product Owner, building user interfaces, developing and maintaining web apps with a focus on user experience. 

We offer an outstanding team environment, flexible working hours, and various opportunities to advance your career. We are looking for a long-term relationship and committed individuals to join our team. This position is based out of our development centre in Pune, India.

Responsibilities

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Effectively use tools and ingenuity to identify and fix defects before they become a problem
• Creating self-contained, reusable, and testable modules and components
• Learn about the domain and competitors to propose new drone apps as well as improvement for existing apps
• Collaborate on projects with a closely knit team

As a Front End Developer

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested and documented TypeScript/JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the backend developers, and yourself
• Cooperating with the back-end developer in the process of building the RESTful APIs
• Make design and technical decisions for Angular projects.
• Communicating with external web services
• Develop and maintain web apps using our FlytAPIs

As a Back End Developer

• Integration of user-facing elements developed by front-end developers with server side logic
• Design and implementation of low-latency, high-availability, and high-performance applications
• Implementation of security and data protection
• Writing reusable, testable, and efficient code

Skills/Experience

• 1-4 yr experience as an Angular 2+ or React or Ionic Developer.
• Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing cross-browser compatible code.
• Knowledge of NodeJS frameworks such as ExpressJS etc.
• Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
• Good understanding of HTML Dom manipulation Techniques
• User authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Proficiency working with source control (git) / versioning systems, continuous integration in an agile development setup
• Strong analytical skills and problem solving aptitude
• Attention to details
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Good to Have

• Understanding of how to deploy Mean stack applications in AWS/Azure deployment environment, considering security, reliability, etc.
• Knowledge of other python-based server side frameworks such as Flask or Django.

Job Brief:

Strong experience as a Developer, QA Engineer, Software Developer in Test or similar QA role.
Minimum 1-2 years strong experience with iOS and/or Android testing frameworks (XCTest, KIF, JUnit, Espresso).

Requiremnets

Experience with web testing frameworks (Selenium, HPQT).

Experience with API testing tools (Restlet, Postman).

Experience with Git, continuous integration and deployment tools.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!