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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

We are an energetic, enthusiastic designer bunch who work out of a pet friendly office with a cafe. We are looking for someone who can help us galvanize the community through events, workshops and general fun on the one hand and help us manage operations, efficiency, recruitment and appraisals on the other. 

An ideal candidate is someone who is bubbly, enthusiastic and diligent and process oriented. Someone who likes to get things done and have fun doing them. Someone who can be friends with everyone and put everyone to task! :)

Integrity and Ownership at work are non-negotiables and we expect each and everyone who joins to lead their own way. Key result areas include keeping the place happy and healthy, recruiting, conducting appraisals, reviewing operational efficiencies on projects, creating reports, managing teams and culture, creating learning opportunities and more. 

We are a flexible team and love to make friends. If you are in for a hectic but energetic and enthusiastic role, this might be for you.

Key Responsibilities:

• Plan, create, and manage content across all social media platforms (Facebook, Instagram, LinkedIn, Twitter, etc.).
• Develop and execute social media strategies to increase brand awareness, engagement, and leads.
• Write compelling and engaging content for posts, captions, stories, and short-form campaigns.
• Track performance metrics, analyze trends, and provide actionable insights and reports.
• Collaborate with design, marketing, and sales teams to ensure cohesive branding.
• Stay updated with the latest trends in digital marketing and platform algorithms.
• Utilize AI tools for content creation, scheduling, performance tracking, and idea generation.

Job Details:

As a Software engineer you will be able to challenge the idea of “impossible”, producing results that are elegant, simple and don’t require a team of experts to decode. You are driven by innovation, fresh ideas and new ways to produce high quality solutions. 

Job Description:

Position Summary:

We are looking for a Cloud developer responsible for the development and maintenance of cloud applications deployed in AWS environment. Your primary focus will be the development of such applications and their integration with other services. A commitment to open mind, problem solving, ability to learn, and creating quality products is essential.

Responsibilities:

• Ensure the performance, quality, and responsiveness of services
• Collaborate with a team to define, design, and ship new features
• Innovative thinking of finding solutions to needs
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, automatization and documentation
• Use Agile Scrum Methodology for software development
• Develop unit tests for all new code
• Provide code reviews for all new code and participate to code reviews of other people
• Diagnose and resolve complex level issues of application
• Participate in interactions with all levels of personnel with different teams
• Design and build services on top of AWS

Skills:

• Strong knowledge of Python
• Strong knowledge of Web Services (Rest or SOAP APIs)
• Strong knowledge of React JS or any other JavaScript
• Solid understanding of object-oriented programming
• Knowledge of Java and Spring Boot is good to have
• Knowledge of AWS is good to have
• Knowledge of TypeScript is good to have
• Knowledge of Linux is good to have
• Knowledge of HTML and CSS is good to have
• Knowledge of AWS CloudFormation is good to have
• Knowledge of Elasticsearch is good to have
• Familiarity with continuous integration
• Any authorized Java, AWS, Linux, or Python certifications will be value added
• Min 2 years of work experience in relevant technologies
• Excellent interpersonal and written communication skills

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

• Plan, monitor and execute organic Social media growth strategies on all relevant social media platforms for the company and its clients.
• Excellent and confident communicator to be able to understand and convey the strategies, and plan to the client and internal team.
• Be actively involved in SEO efforts
• Write content for marketing and website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
• Acquire insight into online marketing trends and keep strategies up-to-date
• Developing and optimizing quality paid advertising campaigns across various networks such as Google Ads & Google Shopping, Facebook Ads, Instagram, LinkedIn and more. TikTok & Snapchat Ads are a bonus.

• Skills and experience in creative content writing (Important)
• Fair understanding of digital marketing concepts and best practices
• Working knowledge of Internet and SAAS tools like Google Sheets, Google Slides, etc
• Exposure to SEO concepts
• Exposure to web analytics tools (e.g. Google Analytics, etc)
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills

5+ years of experience in Content Management Systems in general, with at least 3+ yrs. of specific Sitecore experience required. Sitecore 8.X+ experience is ideal.

· Bachelor's in computer science, software engineering or similar

· Hands-on Sitecore development experience.

· The .NET Framework including Visual Studio, C#, and ASP.NET MVC with an understanding of the basics of front end technologies.

· Client-side browser technologies including JavaScript, CSS, and HTML, Responsive Web Design, JQuery and other front end development tools. Experience with Agile methodologies

· Experience with REST, Web Services, Web application frameworks

· Experience with build automation tools

· Experience in TDD and software testing frameworks

· Knowledge of IDEs and source control management (ideally TFS, GIT, SVN or similar)

· Strong adherence to a consistent delivery methodology and associated deliverable generation

Job Description:

• Knowledge of front-end technologies like Vue JS/ Angular JS / ReactJS .
• Basic knowledge of GIT or  BitBucket  or TFS or Jenkins
• Experience in technologies like Devops, NodeJS, ExpressJS, .Net Core
• Understanding of Microservice architecture , Docker containers and  Database designs
• Knowledge of various AWS services such as CloudWatch, Lambda, EC2, ECS, S3, AWS Document DB/DynamoDb, Cloud formation
• Soft skills - Self driven and independent, Good team player, good interpersonal skills, Flexible and Proactive, Good communication with client.
• Building reusable components and front-end libraries for future use.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Ability to understand business requirements and translate them into technical requirements.
• Translating designs and wireframes into high quality code.
• Review the React code of team members, Help technically where-ever required as a one- team approach.