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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

We are seeking a highly skilled Qt/QML Engineer to design and develop advanced GUIs for aerospace applications. The role requires working closely with system architects, avionics software engineers, and mission systems experts to create reliable, intuitive, and real-time UI for mission-critical systems such as UAV ground control stations, and cockpit displays.

Key Responsibilities

• Design, develop, and maintain high-performance UI applications using Qt/QML (Qt Quick, QML, C++).
• Translate system requirements into responsive, interactive, and user-friendly interfaces.
• Integrate UI components with real-time data streams from avionics systems, UAVs, or mission control software.
• Collaborate with aerospace engineers to ensure compliance with DO-178C, or MIL-STD guidelines where applicable.
• Optimise application performance for low-latency visualisation in mission-critical environments.
• Implement data visualisation (raster and vector maps, telemetry, flight parameters, mission planning overlays).
• Write clean, testable, and maintainable code while adhering to aerospace software standards.
• Work with cross-functional teams (system engineers, hardware engineers, test teams) to validate UI against operational requirements.
• Support debugging, simulation, and testing activities, including hardware-in-the-loop (HIL) setups.

Required Qualifications

• Bachelor’s / Master’s degree in Computer Science, Software Engineering, or related field.
• 1-3 years of experience in developing Qt/QML-based applications (Qt Quick, QML, Qt Widgets).
• Strong proficiency in C++ (11/14/17) and object-oriented programming.
• Experience integrating UI with real-time data sources (TCP/IP, UDP, serial, CAN, DDS, etc.).
• Knowledge of multithreading, performance optimisation, and memory management.
• Familiarity with aerospace/automotive domain software practices or mission-critical systems.
• Good understanding of UX principles for operator consoles and mission planning systems.
• Strong problem-solving, debugging, and communication skills.

Desirable Skills

• Experience with GIS/Mapping libraries (OpenSceneGraph, Cesium, Marble, etc.).
• Knowledge of OpenGL, Vulkan, or 3D visualisation frameworks.
• Exposure to DO-178C or aerospace software compliance.
• Familiarity with UAV ground control software (QGroundControl, Mission Planner, etc.) or similar mission systems.
• Experience with Linux and cross-platform development (Windows/Linux).
• Scripting knowledge in Python for tooling and automation.
• Background in defence, aerospace, automotive or embedded systems domain.

What We Offer

• Opportunity to work on cutting-edge aerospace and defence technologies.
• Collaborative and innovation-driven work culture.
• Exposure to real-world avionics and mission systems.
• Growth opportunities in autonomy, AI/ML for aerospace, and avionics UI systems.

Responsible for completing the UK Year End accounts as per the timeline with zero errors as per the tasks allocated by client manager or dot manager.

Prompt communication for all the queries pertaining to the job and resolving the queries.

Ensure client and dot managers are informed about leave absence in advance and the work at hand is completed.

To timely fill timesheet and utilise the time to complete the jobs effectively.

Sending an updated work email to client manager and dot manager respectively.

Knowledge of Preparing UK Year-End working paper.

Posting of bank transactions into the bookkeeping software’s such as- Payments, Receipts, Deposits Bank Fees, etc. and reconciling Bank Accounts. 

Detailed knowledge of filling Vat returns with HMRC.

Exporting Reports on Excel Spreadsheet and PDF generated from the Software.

Knowledge of running the UK payroll is an advantage but not essential. Feedback and resolve any issues or conflicts.

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Role Overview:

As a Business Development Executive at Buildesk, you will drive B2B SaaS sales for our CRM, ERP, and real estate technology solutions. Your goal is to acquire new clients, build strong relationships with decision-makers, and help real estate companies adopt digital transformation.

Key Responsibilities:

Lead Generation & Prospecting

• Identify and target real estate developers, builders, and channel partners for our solutions.
• Generate qualified leads via LinkedIn, email outreach, networking, and industry events.

Consultative Sales & Solution Selling

• Present and demonstrate Buildesk CRM, ERP, and PropTech solutions tailored to real estate workflows.
• Understand client requirements in sales, marketing, procurement, and finance and position Buildesk as the best-fit solution.
• Prepare proposals, negotiate commercial terms, and close deals to meet revenue targets.

Account Management & Client Engagement

• Maintain strong relationships with existing clients for upsell and cross-sell opportunities.
• Ensure smooth onboarding by coordinating with the implementation and product teams.

Market Intelligence & Reporting

• Stay updated on real estate trends, CRM/ERP advancements, and competitor strategies.
• Maintain and report an active sales pipeline, forecasts, and performance metrics.

Requirements:

• Proven experience in B2B SaaS sales, preferably in CRM, ERP, or PropTech solutions.
• Strong understanding of real estate operations (sales, marketing, procurement, finance).
• Excellent communication, presentation, and negotiation skills.
• Ability to engage with CXOs, Marketing Heads, and Technology Decision-Makers.
• Tech-savvy with strong adaptability to software platforms.
• Experience with Zoho CRM, Salesforce, or LeadSquared is a strong plus.

Education:

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).

To proceed with your evaluation, please complete the form directly via this link:

https://zrec.in/AZ3kd?source=CareerSite

Sr. – Software Engineer 

Job Description

Desired Technical Skillset:

MERN stack, ReactJS, NodeJS, PostgreSQL .Microervices

Total Work Experience: 3-5 Year  

Expectations from the candidate:

• Excellent knowledge of front-end frameworks like ReactJS

• Experience with popular React.js workflows

• Experience with development on NodeJS

• Experience with development on PostgreSQL

• Experience working with server-client architectures, consuming JSON data from API’s

• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.

• Collaborate with cross-functional teams to define, design, and ship new features

• Lead or participate in design reviews, code reviews and architecture evolution discussions

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Work on bug fixing and improving application performance

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Desktop Support Engineer

Job Location - Kharadi, Pune

(Work from Office Only)

We are looking to hire a skilled desktop support engineer to assist our clients with computer

hardware and software issues. You will be required to work on-site and software upgrades,

systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of

home and office systems, good problem-solving skills, and high-level interpersonal skills. A

top-class desktop support engineer provides fast and effective support for clients

experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Configure and maintain routers, switches, firewalls, and other network devices

• Implement network solutions to support business needs and growth.

• Stay up-to-date with the latest trends and best practices in network and cloud technologies.

• Monitor network and cloud performance and identify and resolve issues promptly..

• Document network and cloud configurations, processes, and procedures.

Desktop Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.

• Proven work experience as a desktop support engineer or support technician.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and

peripherals.

• Knowledge of popular operating systems, software applications, and remote connection

systems.

• Working technical knowledge of current network hardware, protocols, and Internet standards.

• Able to effectively prioritize tasks in a high-pressure environment.

• Ability to present ideas in user-friendly language.

• Ability to solve complex hardware and software issues.

GemsCap Global Analyst Pvt. Ltd.

14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills, problem solving skills & good analytical skills.

• Good written and verbal communication skills.

Key skills: java ,selenium,BDD,API testing,Rest assured.
Mandatory Skills:

·         Hands-on knowledge of Maven

·         Appium hands-on

·         Jenkins hands-on

·         Hands-on knowledge of API testing techniques and usage of API tools SOAP UI/JMeter (REST /SOAP)

·         Rest api automation using rest assured

·         Usage of Postman or JMeter tool to modify requests to validate multiple outputs on scenarios.

·         Analyze results of tests and to be able to update existing test suits after API changes

·         Basic Knowledge about CI/CD Concepts

·         Exposure to UI Automation, Selenium, JAVA Rest Assured, TestNG

·         Experience using at least one defect management tool – JIRA, HP ALM, ADO etc.

Nice to have skills:

·         ISTQB foundation certification would be a plus.

Required Skills

• Represent stakeholders

• Scope the system, Elicit project requirements, especially the business requirements.

• Write the project requirements in a clear, concise manner.

• Translate business needs

• Translate technical issues

• Manage the project requirements.

• Lead requirement reviews.

• Create and maintain analysis or domain models for the requirements.

• Act as a communication broker – Works with the project designers and architects to

make sure their designs conform to the project requirements.

• Work with the test team to make sure the tests adequately cover the requirements.

• Run the User Acceptance tests.

Essential Responsibilities

• Client Interaction

• POC for Projects

• Project Planning

• Preparing Documents (SRS, BRD)

• Project Research

• End to End testing

• Coordination with client & Tech team

Desired Characteristics

• A good listener

• A good writer

• Good at analysing and organizing information

• Either a leader or a follower as the situation requires

• Able to work independently or with a group of people as the situation requires

• Self-motivated and assertive, but with a pleasant personality

Greetings from Techspian Services Pvt Ltd.

Position: Software Developer
Experience: 3-6 yrs

Notice Period: Less than 30 days

Requirement:

• Minimum 3-6 Years of Experience in .Net Technology
• Technical expertise Must in such as. NET Framework, C#, VB. Net, MVC

• Understanding of SQL Server, Web Services, Entity Framework, Web API, RESTful services
• Excellent analytical and problem-solving skills
• Excellent Written and Communication skills
• Ability to work and prioritize multiple projects.
• Home office that provides the right ambiance to focus on work

Perks and Benefits
Health Insurance | Work Flexibility | Work From Home | Internet Reimbursement