11+ Genesys Jobs in Pune | Genesys Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

CTC: 15 LPA to 21 LPA

Exp: 5 to 8 Years

Mandatory

• Strong Behavioral Data Analyst Profiles
• Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys
• Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase
• Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.
• Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.
• Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.
• Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams
• Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)
• Mandatory (Note): Don't want data analysis but business/product/user analysts

Ideal Candidate:

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

If interested kindly share your updated resume on 82008 31681

Position: Content/ Creative Writer

Location: Nigdi, Pune- Onsite 

We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.

Job Responsibilities:

• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Editing, polishing content for existing success stories and technological adventures to improve readability.
• Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
• Proofreading content for errors and inconsistencies.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• The candidate should have a good sense of design and visualization while curating content.

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or related field.
• Proven content writing, blog writing or copy writing experience.
• A portfolio of published articles/blogs.
• Proficient in LinkedIn articles, posts.
• Excellent writing and editing skills.
• Should have experience in creative writing and story telling.                                                                                                                                                            

About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.

Visit the company's website link to know more - https://mechsoftgroup.com/

Role Description

We are seeking an experienced and strategic Project Head – Marketing to lead the marketing and

launch activities of real estate projects in Pune. This role demands a strong network of media

vendors, sharp media planning capabilities, excellent vendor management skills, and an innovative

approach to promotions, budget optimization, and brand visibility. The role will involve collaborating

with cross-functional teams to ensure marketing efforts align with business objectives.

Key Responsibilities:

 Project Launches:

Drive end-to-end marketing strategies for new real estate project launches, ensuring

maximum visibility and lead generation.

 Media Planning & Vendor Management:

Plan, negotiate, and execute 360° media campaigns (offline & online) through a strong

network of media vendors in Pune. Drive 360-degree marketing campaigns including digital,

ATL, BTL, and influencer marketing.

 Network Development:

Build and maintain strong relationships with media houses, influencers, celebrity management

agencies, and promotional partners.

 Budget Planning & Cost Management:

Prepare, allocate, and manage marketing budgets efficiently, ensuring optimum returns on

investment.

 Creative Oversight:

Provide creative direction in advertising, branding, and campaign design; ensure design

aesthetics align with brand guidelines and market expectations.

 Negotiation & Procurement:

Lead negotiations with vendors, media partners, and promotional agencies to secure

competitive pricing and service excellence.

 Cross-functional Coordination:

Collaborate with sales, design, digital, and external agencies to ensure seamless execution of

marketing initiatives.

 Performance Tracking:

Monitor and report on campaign performance, visibility metrics, and lead generation

outcomes.

Key Skills & Competencies:

 Proven experience in real estate project launches.

 Strong network of media vendors in Pune (essential requirement).

 Knowledge of media houses, influencer marketing, and celebrity engagement strategies.

 Expertise in budget planning, media buying, and cost optimization.

 Strong creative sensibility for ad layouts, creatives, and media placements.

 Excellent negotiation, communication, and project management skills.

 Ability to multitask and handle multiple projects simultaneously under tight deadlines.

Candidate Profile:

 Experience: 4+ years in real estate marketing or large-scale event/media management

(Pune market experience preferred).

 Education: Bachelor’s degree in marketing, Mass Communication, Business Administration,

or related field. MBA preferred.

 Location Flexibility: Based in Pune with local market expertise.

 Personal Traits: Dynamic, detail-oriented, proactive, strong leadership and interpersonal

skills.

Engineering Manager

Location: Pune, India

We're seeking an experienced engineering leader to join our award-winning, talented team, building the next generation automated drone applications for our global customers. This is a technical hands-on management position. Primarily you will be responsible for application development and project delivery for a portfolio of applications within the Enterprise Contact Center. This is a playing coach role, which encompasses people management, technical/ functional expertise, and relationship/stakeholder management.

About FlytBase

FlytBase is a 4-year old, venture-funded, high growth startup –  a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.

FlytBase develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. The company is headquartered in Silicon Valley, California, USA and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’.

Responsibilities

• Responsible for the overall development life cycle of the solution and manage multi-complexity projects.

• Accountable for the overall delivery of the product/application - ensuring the quality of code and committing to the timelines.

• Lead a software engineering team, provide technical coaching, mentor teammates and manage project timelines.

• Build an elegant and maintainable Web Application using Node, JavaScript (Typescript), Angular2+, Redux, ngrx and related technologies.

• Advocate of strong Agile development methodologies (SCRUM), automated testing, and continuous integration.

• Work with product owners and development teams to gather and refine requirements, and see development through to QA, deployment and ongoing maintenance.

• Collaborate with Product and UX teams to design and build responsive, data rich tools for our customers.

• Collaborate across multiple teams to architect new solutions.

• Drive efforts to reduce inefficiencies in development, QA and deployment processes.

• Mentor and guide the team to make sound engineering decisions, improve code quality and encourage the team to get out of their comfort zone, whilst working with team members to grow.

• Manage work flows and ensure productivity of team.

• Recruit and hire team members.
  
  

Qualifications

• 6+ years of hands-on experience in designing, developing web applications.

• Must have a minimum of 2+ years of experience in managing development projects and leading a team of successful software engineers.

• Must be able to discuss technical aspects of architecture/design/code issues directly with technical teams.

• Very strong Full stack development and Architecture experience using Microservices Architecture, UI/UX, CI/CD, Design Patterns & Cloud Platform enablement.

• Experience designing, developing and supporting REST services.

• Practitioner of unit testing, data structuring, profiling, performance tuning and debugging.

• Ability to deal with ambiguities effectively (Technology, People, Process, or Partner).

• Must be able to mentor team members and partners to accomplish project and departmental goals and objectives.

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fitness and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced startup culture

• Hacker mode environment

• Enthusiastic and approachable team

• Professional autonomy

• Strong meritocracy

• Zero bureaucracy 

• Company-wide sense of purpose

• Flexible work hours

• Informal dress code