11+ Genesys Jobs in Pune | Genesys Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

The Knowledge Graph Architect is responsible for designing, developing, and implementing knowledge graph technologies to enhance organizational data understanding and decision-making capabilities. This role involves collaborating with data scientists, engineers, and business stakeholders to integrate complex data into accessible and insightful knowledge graphs.

Work you’ll do

1. Design and develop scalable and efficient knowledge graph architectures.

2. Implement knowledge graph integration with existing data systems and business processes.

3. Lead the ontology design, data modeling, and schema development for knowledge representation.

4. Collaborate with IT and business units to understand data needs and deliver comprehensive knowledge graph solutions.

5. Manage the lifecycle of knowledge graph data, including quality, consistency, and updates.

6. Provide expertise in semantic technologies and machine learning to enhance data interconnectivity and retrieval.

7. Develop and maintain documentation and specifications for system architectures and designs.

8. Stay updated with the latest industry trends in knowledge graph technologies and data management.

The Team

Innovation & Technology anticipates how technology will shape the future and begins building future capabilities and practices today. I&T drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.

It drives cultural and capability transformation from solely services – based businesses to hybrid businesses. While others bet on the future, I&T builds it with you.

I&T encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.

Qualifications and Experience

Required:

1. Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

2. 6-10 years of professional experience in data engineering with Proven experience in designing and implementing knowledge graph systems.

3. Strong understanding of semantic web technologies (RDF, SPARQL, GraphQL,OWL, etc.).

4. Experience with graph databases such as Neo4j, Amazon Neptune, or others.

5. Proficiency in programming languages relevant to data management (e.g., Python, Java, Javascript).

6. Excellent analytical and problem-solving abilities.

7. Strong communication and collaboration skills to work effectively across teams.

Preferred:

1. Experience with machine learning and natural language processing.

2. Experience with Industry 4.0 technologies and principles

3. Prior exposure to cloud platforms and services like AWS, Azure, or Google Cloud.

4. Experience with containerization technologies like Docker and Kubernetes

🚀 Hiring: Data Engineer ( Azure )

⭐ Experience: 5+ Years

📍 Location: Pune, Bhopal, Jaipur, Gurgaon, Delhi, Banglore,

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

Hiring: Databricks Data Engineer – Lakeflow | Streaming | DBSQL | Data Intelligence

We are looking for a Databricks Data Engineer to build reliable, scalable, and governed data pipelines powering analytics, operational reporting, and the Data Intelligence Layer.

🔹 Key Responsibilities

• Build optimized batch pipelines using Delta Lake (partitioning, OPTIMIZE, Z-ORDER, VACUUM)
• Implement incremental ingestion using Databricks Autoloader with schema evolution & checkpointing
• Develop Structured Streaming pipelines with watermarking, late data handling & restart safety
• Implement declarative pipelines using Lakeflow
• Design idempotent, replayable pipelines with safe backfills
• Optimize Spark workloads (AQE, skew handling, shuffle & join tuning)
• Build curated datasets for Databricks SQL (DBSQL), dashboards & downstream applications
• Package and deploy using Databricks Repos & Asset Bundles (CI/CD)
• Ensure governance using Unity Catalog and embedded data quality checks

✅ Mandatory Skills (Must Have)

1. Databricks & Delta Lake (Advanced Optimization & Performance Tuning)
2. Structured Streaming & Autoloader Implementation
3. Databricks SQL (DBSQL) & Data Modeling for Analytics

Job Title: Python Developer (FastAPI)

Experience Required: 4+ years

Location: Pune, Bangalore, Hyderabad, Mumbai, Panchkula, Mohali 

Shift: Night Shift 6:30 pm to 3:30 AM IST

About the Role

We are seeking an experienced Python Developer with strong expertise in FastAPI to join our engineering team. The ideal candidate should have a solid background in backend development, RESTful API design, and scalable application development.

Required Skills & Qualifications

· 4+ years of professional experience in backend development with Python.

· Strong hands-on experience with FastAPI (or Flask/Django with migration experience).

· Familiarity with asynchronous programming in Python.

· Working knowledge of version control systems (Git).

· Good problem-solving and debugging skills.

· Strong communication and collaboration abilities.

Senior Full-Stack Engineer

To be successful in your role, it is important that you have…

• Bachelor’s Degree or equivalent in Computer Science or related field

• 5+ years of using .NET/.NET Core, C#, Angular, JavaScript, HTML

• 5+ years of experience with databases preferably SQL Server and T-SQL

• C# development with multi-threading principles, good knowledge of .Net data structure and objects.

• Experience with working with/ troubleshooting large volume SQL Server databases

• Experience with REST (XML, JSON), SOAP Web Services development using ASP.NET, Web API

• Experience and belief in CI/CD/DevOps

• Strong software product development/engineering with complete understanding of SDLC

• Strong full stack developer and good knowledge of frameworks

• Ability to independently deliver on stories

• Experience mentoring junior developers

• Ability to juggle multiple tasks and prioritize time as per the need

• Effective communication and collaboration and problem-solving skills.

In this role, you will have the opportunity to…

• Develop code for complex problems using .NET/.NET Core, C#, JavaScript, HTML, Angular primarily

• Create REST based API for data driven solutions

• Develop unit test cases to confidently ship your feature.

• Work with Product Owners to understand requirements and help design solutions

• Work in an agile environment

• Work in CI/CD environment using Azure DevOps

• Document design and code development for modules using Confluence

• Help mentor junior resources to implement industry best practices

Desired Candidate Profile

• 5+ years of experience as a Database Developer or DBA or similar role
• Experience in SQL, No-SQL and Graph databases
• Experience in Microsoft SQL Azure
• Experience with Performance Tuning, optimization, backups, restores and recovery models
• Experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
• Sense of ownership and pride in your performance and its impact on the company’s success
• Good time-management skills
• Great interpersonal and communication skills    

Job Title: ERPNext Developer 
Job Type: Full – Time
Location: Pune
Work Hours: 9: 00 AM to 6:00 PM
Min Salary: As per the Standard Market Rates

MAIN DUTIES/RESPONSIBILITIES:

PRIMARY RESPONSIBILITIES:
The candidate will be required to Design, Configure, Build, Test, Deploy and Maintain ERPNext and Frappe based applications:

• Gathering technical requirements for internal and external customers.
• Creation of documentation for software development and testing.
• Participation and use of Agile development methodologies
• Drive continuous improvement in development and operations best practices
• Ability to convey complex information in both written and oral form to technical and non-technical audiences

QUALIFICATIONS, EDUCATION, AND SKILLS:
Core qualifications:

• Excellent written and verbal communication skills
• Good interpersonal communication skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet development timelines
• Able to understand the complex business process and manage the project.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Hands-on experience in developing ERP applications from the ground up.
• Ability to follow standard engineering principles and practices
• Creative approach to problem-solving
• Working knowledge of object-oriented design and development skills.
• Commercial eCommerce portal development and maintenance is preferred. 
• 1-5 years of Experince is mandatory.

Technical qualifications:

• Experience in Frappe, ERPNext, JS, MySQL, Python & Frappe based web development. 
• Hands-on Product development over Frappe Framework, ERPNext
• Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design and development
• Experience with Scrum/Agile development methodologies 
• OOP concepts and Backend Development Experience
• MySQL on MariaDB or equivalent
• Hands-on experience with hosting web application on Apache or NGINX
• Experience in UI/UX development for Web Applications is essential.
• Experience with one or more ERPNext Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project.
• Senior position requires experience with multiple modules of ERPNext. 
• BS in computer science or technology equivalent preferred