11+ Genesys Jobs in Pune | Genesys Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title : Senior SAP PPDS Consultant

Experience : 6+ Years

Location : Open to USI locations (Hyderabad / Bangalore / Mumbai / Pune / Chennai / Gurgaon)

Job Type : Full-Time

Start Date : Immediate Joiners Preferred

Job Description :

We are urgently seeking a Senior SAP PPDS (Production Planning and Detailed Scheduling) Consultant with strong implementation experience.

The ideal candidate will be responsible for leading and supporting end-to-end project delivery for SAP PPDS, contributing to solution design, configuration, testing, and deployment in both Greenfield and Brownfield environments.

Mandatory Skills : SAP PPDS, CIF Integration, Heuristics, Pegging Strategies, Production Scheduling, S/4 HANA or ECC, Greenfield/Brownfield Implementation.

Key Responsibilities :

• Lead the implementation of SAP PPDS modules including system configuration and integration with SAP ECC/S4 HANA.
• Collaborate with stakeholders to gather requirements and define functional specifications.
• Design, configure, and test SAP PPDS solutions to meet business needs.
• Provide support for system upgrades, patches, and enhancements.
• Participate in workshops, training sessions, and knowledge transfers.
• Troubleshoot and resolve issues during implementation and post-go-live.
• Ensure documentation of functional specifications, configuration, and user manuals.

Required Skills :

• Minimum 6+ Years of SAP PPDS experience.
• At least 1-2 Greenfield or Brownfield implementation projects.
• Strong understanding of supply chain planning and production scheduling.
• Hands-on experience in CIF integration, heuristics, optimization, and pegging strategies.
• Excellent communication and client interaction skills.

Preferred Qualifications :

• Experience in S/4 HANA environment.
• SAP PPDS Certification is a plus.
• Experience working in large-scale global projects.

Job Description

We are looking for an experienced GCP Cloud Engineer to design, implement, and manage cloud-based solutions on Google Cloud Platform (GCP). The ideal candidate should have expertise in GKE (Google Kubernetes Engine), Cloud Run, Cloud Loadbalancer, Cloud function, Azure DevOps, and Terraform, with a strong focus on automation, security, and scalability.

Work location: Pune/Mumbai/Bangalore

Experience: 4-7 Years 

Joining: Mid of October

You will work closely with development, operations, and security teams to ensure robust cloud infrastructure and CI/CD pipelines while optimizing performance and cost.

Key Responsibilities:

1. Cloud Infrastructure Design & Management

· Architect, deploy, and maintain GCP cloud resources via terraform/other automation.

· Implement Google Cloud Storage, Cloud SQL, file store, for data storage and processing needs.

· Manage and configure Cloud Load Balancers (HTTP(S), TCP/UDP, and SSL Proxy) for high availability and scalability.

· Optimize resource allocation, monitoring, and cost efficiency across GCP environments.

2. Kubernetes & Container Orchestration

· Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE).

· Work with Helm charts, Istio, and service meshes for microservices deployments.

· Automate scaling, rolling updates, and zero-downtime deployments.

3. Serverless & Compute Services

· Deploy and manage applications on Cloud Run and Cloud Functions for scalable, serverless workloads.

· Optimize containerized applications running on Cloud Run for cost efficiency and performance.

4. CI/CD & DevOps Automation

· Design, implement, and manage CI/CD pipelines using Azure DevOps.

· Automate infrastructure deployment using Terraform, Bash and Power shell scripting

· Integrate security and compliance checks into the DevOps workflow (DevSecOps).

Required Skills & Qualifications:

✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

✔ Security & Compliance: Knowledge of cloud security principles, IAM, and compliance standards.

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

Here’s why Wissen Technology stands out:

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

For more details:

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

LinkedIn: Wissen Technology

We are looking for a Senior Oracle EBS Technical Consultant to join our team. In this role, you will be responsible for providing technical expertise in Oracle E-Business Suite (EBS) and related technologies. You will work closely with clients to understand their business requirements and provide solutions to meet their needs.

Responsibilities: 

1.     Collaborating with clients to gather and document technical requirements.

2.     Designing, developing, and implementing customizations and extensions to Oracle EBS.

3.     Providing technical support and troubleshooting for Oracle EBS.

4.     Conducting code reviews and ensuring best practices are followed.

5.     Leading technical workshops and training sessions for clients and internal team members.

6.     Keeping up to date with the latest technologies and industry trends in Oracle EBS.  

7.     Experience in the preparation of Technical Design documents

8.     Can work independently and progress the build of a CEMLI/RICE object from a technical design document

Technical Skills

1.     Hands on experience on Data Conversion/Migrations, Inbound / Outbound interfaces, Reports, Forms and Customizations.

2.     Experience in Implementation and RICE Customizations of Oracle Applications 11i/R12

3.     Expertise in SQL, PL/SQL and Performance tuning.

4.     Expertise in Oracle Forms (Development and Personalization), BI Publisher Reports, Oracle Workflows.

5.     OAF experience will be preferable

6.     Sound knowledge in using Oracle APIs for interfaces to Oracle Financials and AOL/Sys-Admin components.

7.     Good knowledge on functional flows FIN (GL, Fixed Assets, Cash management, AP/AR) and SCM (procurement, Inventory, Order Management).

8.     Solid understanding of Oracle EBS database/table structures and the integration and impacts between modules

9.     Ability to design and document solutions for complex problem

Qualifications: 

1.     Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

2.     Minimum of 8-10 years of experience in Oracle EBS technical development.

3.     Strong technical skills in Oracle EBS R12 and related technologies such as Oracle Forms, Oracle Reports, PL/SQL, Oracle Workflow, OAF, ADF, and XML Publisher.

4.     Strong analytical and problem-solving skills.

5.     Excellent communication and interpersonal skills.

6.     Ability to work independently and in a team environment.

7.     Capable of working in a fast paced, dynamic, team-oriented environment.

If you are a motivated individual with a passion for Oracle EBS technology and a desire to work in a dynamic, fast-paced environment, we encourage you to apply for this position. We offer competitive salary, comprehensive benefits, and opportunities for career growth and advancement.

Lead Java Full Stack Engineer

Pune, Maharashtra, India

Must-Haves :

Top Mandatory Skills: Java, Microservices, Spring Boot, React, JavaScript, typeScript 

Joining time / Notice Period: Immediate joiners

Minimum Relevant Experience: 08+ Years

************

No gaps in organization

No job hoppers(candidate must have good stability)

Joining time / Notice Period: Immediate to 30 days

No Poach Clients (Plus other Strict No-Nos) :

NA 

Nice to Haves :

Skills: Cryptography

Target Companies :

Additional Guidelines :

Office Location : Pune - Hybrid work Model - 3 days a week

Interview Process : 2 - 3 Technical Rounds (Panel in the US)

Relocation Expenses: NA

Notice period : Immediate to 30days

Job description

1.Minimum 1-2 Years of Experience in Web Application Development.

2.Knowledge of PHP web frameworks including Laravel and Codeigniter is a plus.

3.Knowledge of front-end technologies including JavaScript, AJAX is a plus.

4.Understanding of object-oriented PHP programming.

5.Previous experience creating scalable applications.

6.Exposure to code versioning tools including Git, Mercurial, CVS and SVN.

7.Familiarity with SQL Databases is a plus.

8.Good logical and analytical skills.

Key Performance Indicators:

1.Collaborate with team members to determine best practices and client requirements for software development.

2.Solve complex performance problems and architectural challenges.

3.Write “clean”, well-designed code.

4.Good understanding of data structures & algorithms and their space & time complexities.

5.Strong technical aptitude and a good knowledge of CS fundamentals.

About Bynaric Systems:

We are a young, IT / EdTech small start-up having a strong presence in Institutional ERP product market; we build everything around “People”. A Team of agile software engineers addicted to new technologies, love programming and inclined towards new technologies. Work/life balance is a priority for us, with a Strong Roadmap, we are on a growth path and looking for a passionate, self-starter.

Interested applicants share your resume at hrbynaric.in

• Develop advanced and secure applications for Android phones and tablets
• Continuously discover, evaluate and implement new technologies, libraries for application to improve the functionality
• Keep eye on new technologies to maximize development efficiency
  Unit-test based coding for modular coding, reusability;
• Writing readable code; Maintain technical documentation
• Bug fixes and improving performance of existing applications
• Work on new ideas for products, it’s prototypes and estimates
• Collaborate on projects with a closely knit team

We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.

Key responsibilities:

1. - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
2. - Understand customer needs and provide solutions through the use of our recruitment software
3. - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
4. - Negotiate and close deals with potential customers
5. - Meet and exceed sales targets on a monthly and quarterly basis
6. - Keep up-to-date with industry trends and competitive products

Qualifications:

• - 1- 4 years of experience in a SaaS sales role
• - Proven track record of meeting or exceeding sales targets
• - Excellent communication and presentation skills
• - Ability to build and maintain strong relationships with customers
• - Ability to work independently and as part of a team
• - Experience with CRM software (e.g., Salesforce) is a plus
• - Experience in the recruitment industry is a plus, but not required

If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!

• Responsible for end-to-end architecture of new products – Concepts, Architecture, Design & Delivery, Roll-out and Customer Success.
• Lead, manage, and mentor a team of 15+ internal engineers.
• Architect scalable, robust and cost-effective solutions in a cloud environment.
• Take complete ownership of the Non-Functional Requirements and in driving the technology road-map.
• Work with technical leaders in other groups like R&D, Marketing and Customer Service, etc. in understanding the pain points and work with the engineering leaders to address them Identify applications for new technologies and lead implementation.
• Help define and maintain principles, guidelines, reference architectures, standards, road maps, and patterns especially as they pertain to custom application development

• Information Security as Security Analyst (SOC)
• Good understanding of security solutions like Anti-virus, DLP, Proxy, Firewall filtering/monitoring, IPS, Email Security, EPO, WAF etc.
• Hands on experience withIBM QRadar, ArcSight SIEM tool for logs monitoring and analysis,Service now ticketing tool.
• Good knowledge on networking concepts including OSI layers,subnet, TCP/IP, ports, DNS, DHCP, firewall monitoring, content filtering, check point etc.

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)