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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Summary

We are seeking an experienced Java Full Stack Developer with 8+ years of hands-on experience in designing, developing, and maintaining scalable web applications. The ideal candidate should have strong expertise in Java (Spring Boot) on the backend and React.js on the frontend, along with experience in REST APIs, Microservices architecture, and cloud-based deployments.

Key Responsibilities

• Design, develop, and maintain scalable full-stack applications using Java, Spring Boot, and React.js
• Develop RESTful APIs and Microservices-based applications
• Collaborate with cross-functional teams including UI/UX, DevOps, QA, and Product teams
• Write clean, efficient, and reusable code following best practices
• Perform code reviews and mentor junior developers
• Optimize applications for performance and scalability
• Participate in architectural discussions and technical decision-making
• Ensure application security, data protection, and compliance standards
• Troubleshoot, debug, and upgrade existing systems

Required Skills:

• 7+ years of experience in Full Stack development
• Strong hands-on expertise in Java (8/11/17)
• Proficiency in Spring Boot, Spring MVC, Spring Security
• Experience in Microservices architecture and RESTful API development
• Strong knowledge of React.js, JavaScript (ES6+), HTML5, CSS3
• Experience with state management tools (Redux/Context API)
• Hands-on experience with Hibernate/JPA
• Good understanding of SQL databases (MySQL/PostgreSQL/Oracle)
• Experience with Git, Maven/Gradle, and CI/CD pipelines
• Working knowledge of Docker/Kubernetes
• Exposure to Cloud platforms (AWS/Azure/GCP) preferred
• Strong problem-solving and analytical skills

network automation tools Ansible terraform D wan cloud networking (Aws,AzurE,Gcp)

desinging network security solutions firewalls VPN IPS IDS

At Mudrantar, we are looking for an expert QA Engineer who is highly skilled with Manual as well as Automated Testing. Your primary focus will be Quality of our Software Products and Services. You will ensure that your testing produces robust, secure and user friendly product. You will coordinate with other team members, including front-end, back-end developers, Product Manager and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial.

Position

• Full time employment

Key Responsibilities

• Automated testing of Mudrantar Products and Services to find bugs and report them
• Build test cases and test reports for each product /service release
• Assign bug priorities, signoff before PROD release and reproduce bugs reported by clients or Sales/onboarding Team
• Implementing automated testing integrated into development and maintenance workflows
• Staying up to date with all recent developments in the testing, automated testing, cross browser testing, smoke testing etc.
• Working closely with development team to achieve robust product development

Skills

• Actual experience in Software Testing. (Manual + Automation)
• Candidates must have a basic understanding of databases.
• Sound knowledge of SDLC and STLC.
• Collaborate with QA Engineers to develop effective strategies and test plans
• Prepare test cases , test scenarios , and requirements traceability matrix based on business requirements
• Understand the functions of application , identify defects by testing and analyze it to find the root cause.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Sound knowledge of testing and bug reporting tools.
• Knowledge of JIRA will be an added advantage.
• Should be well versed with web , mobile , functional , non functional and UI testing.
• Should have knowledge of Selenium or similar automation tools.
• Knowledge of API testing will be preferred.
• Excellent written and verbal communication skills along with analytical skills.
• Candidates should be able to think out of the Box.

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing 

This position would be part of CORE product development team to work on:

• Development of new modules & functionality.
• Fixing of the production bugs for existing clients.
• Contribute in team meetings to provide suggestions or raise concerns where necessary
• Participate actively in Agile SCRUM & play the role that SCRUM team demands
• Participate in technology discussions to perform POC’s & help in scaling the application
• Provide technical guidance to other team members.

What you bring: 

Knowledge / Experience

• 3-5 Years of hands-on experience on Java with knowledge of Garbage Collector, JMS, Event Based programming, Collections, Java Streams, Spring Dependency Injection Framework.
• Experience in Angular 2+.
• Experience working with Spring and Hibernate frameworks.
• Working knowledge on application Servers (WildFly)
• Strong experience in REST Web Services.
• Good knowledge in writing DB queries (Oracle, SQL Server)
• Experience working in Unix/Linux environment and proven knowledge of scripting languages
• Exposure to MQ / AMQ messaging system.
• Sound knowledge of Design Patterns

Skills

• Desired to have knowledge of JMX
• Agile – SCRUM or XP or TDD methodology preferred.

Qualifications

• Bachelor’s degree in Computer Science or equivalent

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the https://www.fisglobal.com/-/media/fisglobal/files/policies/privacy/online-privacy-notice/english.pdf?la=en">FIS Online Privacy Notice.

C# Developer @ Pune

Primary Skills : C#.Net, Microservices or JavaScript Framework

Requiements:
Required Knowledge/Skills, Education, and Experience
· Bachelor’s degree in Computer Science
· 3+ years professional experience in software development building production software systems
· Solid Computer Science fundamentals in object-oriented design, data structures, algorithms, and problem solving
· Proficiency in a modern programming language, preferably in C#
· Knowledge of Web based technologies or JavaScript frameworks
· Ability to work well with a team in a fast paced, dynamic, agile development environment
· Excellent written and verbal communication skills
Preferred Knowledge/Skills, Education, and Experience
· Knowledge of professional software engineering best practices
· Knowledge of Cloud Platforms (AWS, Azure, Google)
· Strong time management skills and the ability to be self-directed
· Experience with service-oriented architecture and web application/services development
· Experience with Object Oriented modern JavaScript Frameworks (Angular JS, Ember JS, Dojo, etc.)
· Experience with UI/UX design for complex workflows and/or for technical end users / domain experts
· Experience building complex, scalable, high-performance software systems that have been successfully delivered to customers
· Active on Github or StackOverflow
· Comfortable with the Linux command line and Git
· Sharp analytical abilities and proven design skills
· Experience with distributed computing and enterprise-wide systems
· Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
· Experience leading and mentoring junior software engineers, and make them more effective, product software engineers
· Understanding of microservice development and best practices
Job Description:
Responsibilities
The person in this role will be developing software in the Innovation and Research team. The software development activity could be prototype code, researching an emerging technology, developing applications and microservices, testing harnesses, DevOps pipeline steps, and cloud development technology. The person in this role will be on an Agile Scrum team, and will participate a daily scrum meeting, updating story tasks, and providing daily updates to the team.
Additional responsibilities include:
· Documenting design, testing, or story details for a proposed implementation of a software feature or service
· Reporting out research findings to the broader team or organization
· Implementing software ideas
· Writing stories for software implementations
· Writing test code for validating software implementations
· Developing DevOps pipeline steps and/or DevOps tooling
· Agile Scrum activities (daily scrum, updating stories and tasks, sprint reviews)
· Research into a new software technology

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

Kindly apply if below criteria matches your profile.

Team Lead Hybris
Notice period - Immediate to 15 days 
Permanently work from home available
Team leading experience is mandatory


Skills Required

Technical Skills Experience (Must Have):

● Should have end to end implementation knowledge of Projects with complex SAP Hybris Accelerators customizations like B2B, B2C, Marketplace in Finance, Retail, Health etc. domains using versions 5.5, 6.2, 6.6 and 1905

● Should have experienced in leading and grooming technical development team in delivering complex e commerce solutions involving various Hybris Modules like

1. WCMS

2. Accelerator Customizations

3. Processing Module

4. Promotions

5. External System integrations through Web Services, Data hub, RFC and Asynchronous mechanisms

6. Cart and Checkout

7. Hybris Framework optimizations and rationalization in existing client e commerce implementation

· Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.

· Drive customer engagement, understand changing business needs and understand the existing customer technology landscape.

Business Skills Experience (Must Have):

· Good communication skills to lead client discussions

Key Responsibilities Areas

● Team Lead

● Design and Develop the solution

● Team competency/Skill management in Hybris