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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Best all-round (clear + pulls experienced applicants):

• Senior Full-Stack Game Developer – Multiplayer Games
• Senior Game Engineer – Multiplayer Games
• Full-Stack Game Developer – Real-Time Multiplayer

Shorter / cleaner:

• Senior Multiplayer Game Developer
• Game Developer – Multiplayer Gaming Platform
• Senior Full-Stack Engineer – Online Gaming Platform
• Senior Engineer – Gaming
• Lead Game Developer – Multiplayer Games Platform

Job Title: L1, L2 Javascript Support Roles

Location: Bangalore. Mode: Work from Office.

Experience: Min 1+ years.

Company Description

TopGrep Tech, an ISO 27001:2022 and DPIIT-certified IT pure tech product & services company. We work with global enterprises & startups, covering SaaS, MVPs, AI, RAG, MCP, reliability engineering, DevOps, and cloud innovation.

Role Description

We are looking for engineers to join our Customer Engineering team, focused on a low-code platform. This role is tailored for engineers who love debugging, diving deep into JavaScript code, query optimization, customer-facing problem-solving and automating the regular tasks.

Key Responsibilities  

Debugging & Development  

• Investigate and resolve customer-reported issues in a JavaScript + JSON low-code environment. Identifying, fixing bugs, and implementing enhancements to improve product performance, reliability, and usability.
• Understand and trace workflow execution paths, analyze payloads, and isolate breaking logic.
• Be flexible to support customers worldwide.
• Creating and maintaining documentation related to program development, logic, coding, testing, and changes.
• Implementing limited design changes or enhancements to improve performance, address obsolescence, or meet new requirements.
• Creating and maintaining documentation related to program development, logic, coding, testing, and changes.  Identifying opportunities to improve existing processes and procedures related to product sustenance.

Cross-Team Collaboration  

• Partner with customer success, and solution/engineering teams to triage and close issues faster.
• Provide feedback from field operations to improve product robustness.
• Participate in postmortems and continuous improvement cycles.

Ability to drive outcomes and meet delivery milestones while coordinating across multiple teams and managing interdependencies.

Required Skills:  

• 3+  years in Solution Development or Engineering roles.
• Strong grasp of JavaScript, JSON handling, and API interactions.
• Knowledge of SQL and ability to debug query bottlenecks.
• Familiarity with observability stacks (Grafana, Loki, Tempo)
• Knowledge of AWS is required (although not a deal breaker)
• 
  

Desirable Skills:  

Exposure to the Field Service Management domain, or working in products that have workflows, debugging algorithms related to scheduling or work done on backend systems is an added advantage.

Why Join Us  

• Unique opportunity to form a front-facing layer that not only is the front-line to customer deployments, but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
• Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
• Build internal tools, fix production issues, and contribute to engineering stability, all while learning from experienced platform, product and solution engineers.
• Be part of a high-impact team that bridges engineering and customer experience, where your work helps improve both product quality and customer trust.

ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

• Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
• Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)

Production:

• Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
• Creating the monthly production pipeline, review and edit every piece of video content that is produced
• Explore AI-based and production automation tools to help create communication stimuli at scale
• Manage our agency and partner ecosystem to support high-scale video production
• Manage the monthly production flow and maintain data sheets to enable ease of tracking
• Increase CTR, Views and other critical metrics for all video production

Project Management:

• Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
• Plan and manage video production schedules, ensuring timely delivery of projects within budget
• Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
• Ensure all video content is optimized for each platform, following best practices for SEO and audience engagement
• Coordinate with the content team to integrate video content on the platforms
• Maintain an archive of video assets and ensure proper documentation and tagging

Capabilities:

• Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
• Work with technology teams to explore Gen AI tools to deliver output at scale and speed
• Identifying opportunities for new formats and keeping up with trends in the video content space

Customer obsession and governance:

• Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
• Zero tolerance for content and communication errors
• Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
• Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
• Create checks and balances in the system so that all customer-facing content is first time right, every time

Performance tracking:

• Tracking and analyzing production, go-live status and engagement metrics using tools like Google Analytics, etc.
• Gauge efficacy of video content produced, and drive changes wherever needed
• Provide regular reports on video performance, identifying trends, insights, and areas for improvement

IDEAL CANDIDATE:

Qualifications:

• Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
• Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.

Work Experience:

• 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage

Skills:

• Excellent command over the English language
• Hands-on experience of copywriting, editing, and creating communication
• Ability to handle complex briefs and ideate out of the box
• Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
• Deep customer focus by understanding customer behaviour and analyzing data & real-world experiences
• Detailed orientation & very structured thinking, think of customers' entire journey and experience
• Strong communication and collaboration skills to effectively work with diverse teams
• Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design
• software (e.g., Adobe After Effects, Photoshop)

PERKS, BENEFITS, WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Training Specialist

Location: Baner, Pune

Company Name: REI systems India Pvt Ltd (Product based)

Create digital elearning content to increase user adoption and engagement of our Product. You will bring leading-edge thinking, methodologies and approaches to the design and development of e-Learning interactive guides, courses, and multimedia. Partnering with stakeholders and subject matter experts (SMEs) to ensure accuracy of learning content and to deliver high-impact and interactive digital learning experiences.

Job Description

• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.
• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.
• Effectively break down information into smaller, organized pieces for users, learners to understand on their own in asynchronous learning.
• Design, maintain and distribute application training communication pieces to end-users.
• Remove or archive outdated content from central repository.
• Deliver Train-theTrainer (TTT) sessions.
• Recommend proven learning strategies to address business challenges.
• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.
• With direction, convert ILT to online Articulate and video courses.
• Create new online courses using Articulate and other software.
• Develop outlines, write video scripts, and create graphics for application trainings.
• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.
• Highly organized self-starter, with ability to multi-task and work under tight deadlines with flexibility.
• Excellent written and verbal communication along with strong attention to detail and follow-through skills.
• Assist the eLearning Manager with special projects, as needed.

Qualifications:

• Bachelor’s degree or equivalent work experience required.
• 3 years of experience working in instructional design, learning and development, or an eLearning role.
• 3 years of experience designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.
• Working knowledge of Learning Management Systems.
• Working knowledge of eLearning tools such as Articulate Rise and Vyond.
• Working knowledge of digital adoption platforms.
• Working knowledge of graphic design and related tools.
• Working knowledge of agile methodology a plus

If interested, kindly revert with your updated cv ASAP & below details:

1. Total experience & Relevant experience in Training & E-learning?

2. Current CTC & Expected CTC:

3. Notice period. How immediate can you join us?

4. Are you holding any other offer. If yes, How much?

5. Location

6. Do you have a personal laptop/Desktop in good working condition?

What You'll Do


You will be part of our data platform & data engineering team. As part of this agile team, you will work in our cloud native environment and perform following activities to support core product development and client specific projects:

• You will develop the core engineering frameworks for an advanced self-service data analytics product.
• You will work with multiple types of data storage technologies such as relational, blobs, key-value stores, document databases and streaming data sources.
• You will work with latest technologies for data federation with MPP (Massive Parallel Processing) capabilities
• Your work will entail backend architecture to enable data modeling, data queries and API development for both back-end and front-end data interfaces.
• You will support client specific data processing needs using SQL and Python/Pyspark
• You will integrate our product with other data products through Django APIs
• You will partner with other team members in understanding the functional / non-functional business requirements, and translate them into software development tasks
• You will follow the software development best practices in ensuring that the code architecture and quality of code written by you is of high standard, as expected from an enterprise software
• You will be a proactive contributor to team and project discussions

Who you are


• Strong education track record - Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
• 2-3 years of experience in data queries, data processing and data modeling
• Excellent ANSI SQL skills to handle complex queries
• Excellent Python and Django programming skills.
• Strong knowledge and experience in modern and distributed data stack components such as the Spark, Hive, Airflow, Kubernetes, Docker etc.
• Experience with cloud environments (AWS, Azure) and native cloud technologies for data storage and data processing
• Experience with relational SQL and NoSQL databases, including Postgres, Blobs, MongoDB etc.
• Familiarity with ML models is highly preferred
• Experience with Big Data processing and performance optimization
• Should know how to write modular, optimized and documented code.
• Should have good knowledge around error handling.
• Experience in version control systems such as GIT
• Strong problem solving and communication skills.
• Self-starter, continuous learner.

Good to have some exposure to

• Start-up experience is highly preferred
• Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc.
• Agile software development methodologies.
• Working in multi-functional, multi-location teams

What You'll Love About Us – Do ask us about these!

• Be an integral part of the founding team. You will work directly with the founder
• Work Life Balance. You can't do a good job if your job is all you do!
• Prepare for the Future. Academy – we are all learners; we are all teachers!
• Diversity & Inclusion. HeForShe!
• Internal Mobility. Grow with us!
• Business knowledge of multiple sectors