SAP EPPM

Job Title: AI/ML Engineer

Location: Delhi, Arjan Garh

Job Type: Full-Time

IMMEDIATE JOINERS REQUIRED

About Us:

Timble is a forward-thinking organization dedicated to leveraging cutting-edge technology to solve real-world problems. Our mission is to drive innovation and create impactful solutions through artificial intelligence and machine learning.

Key Responsibilities:

• Model Development: Design, develop, and deploy machine learning models and AI solutions to address complex business problems.
• Data Analysis: Work with large datasets to clean, preprocess, and analyze data, ensuring high data quality and relevance.
• Algorithm Optimization: Implement and refine algorithms to improve the performance and accuracy of AI models.
• Collaboration: Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate AI solutions into existing systems and workflows.
• Research: Stay up-to-date with the latest advancements in AI and machine learning, and apply new techniques and methodologies to enhance our AI capabilities.
• Performance Monitoring: Monitor the performance of AI systems, troubleshoot issues, and make necessary adjustments to maintain optimal functionality.
• Documentation: Create and maintain comprehensive documentation for AI models, including design specifications, training processes, and deployment strategies.

Required Qualifications:

• Education: B.tech or M.tech or MCA or Bachelor’s or master's degree in Artificial intelligence, computer science or Data Analyst or related fields.
• Experience: 2 years’ Experience in AI/ML development, with a proven track record of deploying AI solutions in a production environment.
• IMMEDIATE JOINERS REQUIRED

Technical Skills:

• Must have proficiency in programming languages such as Python, Machine Learning, Deep Learning
• Experience with AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn, Keras).
• Strong knowledge of machine learning algorithms, neural networks, and natural language processing (NLP).
• Experience in integrating AI based solutions with web frameworks like Django, Flask.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
• Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience with reinforcement learning, deep learning, or computer vision.
• Contributions to open-source AI projects or published research in AI/ML.
• Experience with big data technologies (e.g., Hadoop, Spark).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• Flexible working hours and remote work options.

How to Apply:

https://www.linkedin.com/in/preeti-bisht-1633b1263/

Mention current Notice, Current CTC and Expected CTC

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Summary

The Surveillance Support Executive is responsible for monitoring live CCTV feeds, identifying unusual activities, preparing incident reports, and supporting the smooth functioning of 24×7 surveillance operations. The role requires strong attention to detail, quick decision-making, and effective communication while working in a fast-paced monitoring environment.

Key Responsibilities

1. Monitoring & Incident Management

• Monitor live CCTV feeds and surveillance systems in real time.
• Immediately identify and report any suspicious, unsafe, or unusual activities.
• Escalate critical incidents to Team Leads/Managers as per SOP.
• Maintain accurate logs of events and activities throughout the shift.

2. Reporting & Documentation

• Prepare detailed incident reports with timelines, screenshots, and observations.
• Maintain shift-wise documentation, handover notes, and daily activity logs.
• Ensure timely data entry and update of surveillance records.

3. Operational Support

• Support Team Leads in coordinating shift operations.
• Conduct routine system health checks (camera status, connectivity, alerts).
• Report any technical issues related to cameras, NVRs, or monitoring systems.

4. Compliance & SOP Adherence

• Follow all standard operating procedures (SOPs) for monitoring and reporting.
• Adhere to client-specific protocols and confidentiality guidelines.
• Ensure compliance with data security standards.

5. Coordination & Communication

• Communicate proactively with internal teams, technical support, and clients when required.
• Provide clear and timely handovers at shift changes.
• Maintain professional communication at all times.

Required Skills & Qualifications

• Minimum HSC/Graduate in any discipline.
• 0–2 years of experience in CCTV monitoring / BPO / security operations (freshers welcome).
• Strong observation skills with the ability to multitask.
• Basic computer proficiency (MS Office, email etiquette).
• Good verbal & written communication skills.
• Ability to work in 24×7 rotational shifts, including nights.
• Calm and composed under pressure with a high level of integrity.

Preferred Skills

• Experience in remote monitoring / security control room operations.
• Knowledge of CCTV systems, NVR/DVR, and surveillance tools.
• Ability to prepare incident logs and documentation accurately.

Benefits

• 5 days working with rotational weekly offs
• Night shift allowance (if applicable)
• Growth opportunities in surveillance & security operations
• Professional work environment

DevOps & Automation:

• Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
• Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.

Cloud Services & Architecture:

• Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
• Good understanding of cloud design patterns, security best practices, and cost optimization strategies.

Scripting & Automation:

• Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
• Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.

Data Integration & ADF:

• Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
• Knowledge of data integration practices, including ETL/ELT processes and data transformations.

Application Management & Monitoring:

• Ability to provide comprehensive support for both new and legacy applications.
• Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
• Understanding of application security principles and best practices.

Database Skills:

• Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.

Responsibilities:

• PowerPoint presentation editing/creation, extensive graphing and charting in Excel, and general desktop publishing duties.
• Help the business development team in preparing collaterals by editing business presentations to make them client ready.
• Follow design and brand standards.
• Improve and revise graphics file as necessary. Good design principles.
• Work with design team to edit educational material.
• Design and edit expert level PowerPoint presentations.
• Use deep knowledge of Illustrator, Photoshop, Excel and Word.
• Apply creative layout solutions to presentation slides.
• Execute complex and ambiguous edits with minimal direction.
• Support all design decisions with creative, strategic and/or business reasoning.

Mandatory requirements:

• Excellent design skills, and experience with formatting business presentation and documentation
• Team player.
• Preferred experience in Animation, Infographics, and Slide Designing.
• Minimum 1 year of experience of PowerPoint Designing in eLearning content development of educational Industry.

• Well versed in MS Office tools (PowerPoint, Word, Excel & Visio) is of vital importance.
• Having a workable knowledge of Adobe tools is required to work with Photography, Illustrations, etc.
• Should know elements like color theory, typography and layout
• Knowledge of the design principles, document production and print / digital processes.
• Graphics Animations Skill is required

• Typing speed required min 30 WPM in Marathi and English Language.

Responsibilities:

• Providing primary backup for networks should they fail.
• Ensuring the effective administration of a new business network.
• Performing troubleshooting on all programs when required.
• Preparing post-mortem reports and performing trend analysis when there are system failures.
• Developing proposals and helping to finalize opportunities that reduce expenses.

Requirements:

• CCNA certified.
• Around 1 year of experience in Network Operations.
• Excellent communication skills.
• Candidate with networking certification is preferrable.

• Writing website product descriptions
• Coming up with social media captions
• Writing weekly blogs
• Managing all kinds of social media activities

Desired Candidate Profile

• Graduate with minimum 2-3 years’ experience in content writing
• Experience working in an ecommerce setup preferred