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About
Prozo:
Prozo is an integrated supply chain company offering
● omni-channel warehousing & fulfilment (asset-light 4PL)
● omni-channel Warehouse Management Software (WMS) and Order management
software (OMS),
● multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms
(Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG,
Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)
We are a middleware between the brand and offline/online retailers and help small/medium size
brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers
selling on online platforms and brands finding it more and more difficult to establish themselves
on these platforms, Prozo helps these brands become supply chain and distribution-ready on
these platforms by offering them "tech, fulfilment, and distribution" as-a-service.
Through our technology enablement of the supply chain & distribution, we are able to save the
cost of carrying inventory by >10%, add 3-5% to the topline and bring down working capital
significantly.
Brief About Role: Prozo (www.prozo.com) provides ‘e-commerce warehousing and
fulfilment services’ along with ‘supply chain technology solutions’ to brands from various
segments like health care, beauty, books, stationery, toys etc. Prozo is looking to strengthen its
Freight Solutions team to acquire SMEs & Direct-to-consumer (D2C) brands as clients.
Key Responsibility Areas:
● Business Development Planning: Develop a comprehensive business plan strategy to
acquire clients in a time-bound manner.
● Demand Side Business Development: Identify target clients (SMEs and D2C brand)
who are looking for competitive freight solutions. Make a value proposition & convert
them into Prozo customers.
● Supply Side Business Development: Work with logistics/ freight companies and get
competitive quotes for FTL and PTL logistics services
● Deal Closure: You are expected to engage with the client in multiple rounds of
negotiation and drive the deal to closure. Maintaining the high conversation ration of
deals closed/Client in the pipeline will be an important metric in your performance.
● P&L Responsibility: Responsible for complete P&L of PTL and FTL growth business
and Inside & Outbound Sales.
● Technology Savvy: You will be expected to develop a detailed understanding of
technology solutions offered by Prozo related to e-commerce fulfilment and offline
supply chain digitization. You will be expected to bundle the same along with the freight
solutions as per the client’s requirement.
● Strong know-how of Omni-Channel/multi-channel Fulfilment: The candidate should
have a deep understanding of B2B and B2C distribution channels as well as online and
offline distribution channels.
● Team Building: The candidate should be able to build and lead a highly competent
team of middle-level professionals.
● Project execution: Work with operation team for project execution till the operation is
smooth. Work as a bridge between client & operation team.
● Bill Submission & Payment Follow-up: The candidate should be able to maintain 2 major points.
○ Bill submission to client on time every month - follow-up with the concerned team.
○ Follow up with the client for the timely manner payment to the company.
Industry Experience:
● Minimum 03 years of experience in freight-business i.e., PTL and FTL business
● Solution designing expertise and prowess with excel
● Expertise in handling Logistics, sales and business development activities
● Ability to establish meaningful business relations with clients.
● If you have already experienced startups, it will be an added advantage to your candidature.
● Ex-founders of the supply chain companies would make a great fit for this role!
Role: Manager/ Assistant Manager-Freight Solutions
Location: Ecotech 12, Greater Noida West, Uttar Pradesh - 201310
Reporting to: Senior Manager /Assistant Vice President - Business Development
Qualification – MBA or Graduate
Job Location – Delhi/NCR
Profile – Business Manager B2C Sales (PTL & FTL)
Interview Process – Virtual
Strong Solutions Engineer profile
Mandatory (Experience): Must have 1+ years of experience in technical solution design, implementation, or consulting in a client-facing role with atleast 6 months+ in B2B SAAS companies
Mandatory (Workflow Automation): Must have hands-on experience designing workflow automation or BPM solutions with the ability to map client problems to automation opportunities end-to-end
Mandatory (API & Integration): Must have working knowledge of REST APIs, webhooks, and integration patterns
Mandatory (JavaScript): Must have working proficiency in JavaScript - applied in solution development, customisation, or prototyping contexts
Mandatory (Client-Facing Role): Must have direct experience in technical discovery, demos, onboarding, and client implementation - pure support, helpdesk, or monitoring-only backgrounds will not be considered.
Mandatory (Communication): Must have strong verbal and written communication skills to explain technical concepts clearly to non-technical stakeholders
Mandatory (Company): B2B SAAS companies
Job Details
- Job Title: Associate Director - Customer Success
- Industry: Healthcare
- Experience Required: 6-8 years
- Working Days: 5 days/week
- Function: Operations
- Job Location: Mumbai
- CTC Range: Best in Industry
Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy
Criteria:
- Candidate should have minimum 6 years of client-facing experience.
- Candidate should have experience in a SaaS Business Model or Health-tech domain.
- Candidate should have worked on B2B model.
- Candidate should have experience from SAAS or B2B companies.
- Candidate must have minimum 2 years of experience in managing and leading teams.
- Proven experience in Customer Success lifecycle management from pre-launch to renewal.
- Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
- Candidate should have experience in cross-selling and up-selling.
- Strong client relationship management and stakeholder engagement skills
- Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
- Strong communication, analytical, and problem-solving skills
NOTE:
Any Manager / Sr. Manager candidate can work for this role.
Description
Job Description
We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.
Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.
Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations. Generating reports and sharing executive summaries internally and externally based on business demand.
A successful applicant:
A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.
Responsibilities:
• Lead a high-performing team that works collaboratively with other supporting team members
• Achieve quarterly goals and growth objectives defined under OKRs
• Coach your team in analyzing opportunities be the catalyst in business growth
• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
Requirements:
• MBA degree or equivalent practical experience
• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec
• A mini. of 2 years of experience in managing teams
• Experience in collaborating with cross-functional teams
• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills
Benefits About Company:
Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.
- Be part of a successful, high-growth B Series-funded startup with patented technology
- Work at the forefront of cutting-edge health-tech innovation
- Trusted by 1000+ companies across industries
- Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
- Attractive compensation with lucrative performance-based incentives
- ESOPs and rapid career growth with opportunities for multiple promotions in a year
- 360-degree appraisal process for holistic performance feedback
- Direct reporting to top management for high-impact exposure
- Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more
Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.
Check us out at www.heymath.com
We plan to work mainly from home in 2021 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.
What we are looking for:
Experience in building and re-engineering cloud based solutions on AWS.
Strong knowledge of Object Oriented Programming(OOPS) and design patterns is a must.
Hands-on development on Spring MVC framework.
Experience working on Java 8 or above.
Must have very good knowledge of RDBMS such as MySQL and performance tuning of the same.
Exposure to server-side and client-side caching mechanisms.
Ability to debug the applications and provide instant workable solutions.
Experience working on Elastic Search / Kafka / Kubernetes or all is a nice to have.
- As an independent, self-motivated, and an avid technologist, you should have a strong interest in mobile and intuition for UX and consumer behaviour
- Up to date knowledge of Android (Jetpack and RxPatterns)
- Experienced in publishing and maintaining apps in play store
- Excellent Java programming skills
- Experienced in writing testable code & unit tests
- Experience with the Kotlin programming language a plus
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Familiarity with the use of additional sensors, such as gyroscopes, accelerometers, GPS
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines (JETPack, Rx patterns)
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration
- Engineering Graduates or Postgraduates with 2-5 years of experience in mobile development, who have designed and developed advanced applications for the Android platform in B2C domain. Experience of development of app for retail domain is an added advantage.
- Must have working skills:
- Kotlin, RXJava, Dependency injection (Koin/Dagger)
- Unit Test
- Worked on multi-threaded applications
- MVP and MVVM
- In depth understanding of Android recommended design principles, interface guidelines and coding best practices.
- Experience with performance and memory tuning of complex apps.
We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.
To ensure success as a PHP developer, you should have in-depth knowledge of object-oriented PHP programming, understanding of MVC designs, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3. Ultimately, a top-level PHP Developer can design and build efficient PHP modules while seamlessly integrating front-end technologies.
PHP Developer Responsibilities:
- Conducting analysis of website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance.
PHP Developer Requirements:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.
1. To handle customers on their enquiries/complaints via multiple channels i.e. call/mail
2. To understand the product features for better problem solving
3. To keep records of customer interactions, transactions, comments, complaints
4. To coordinate with internal teams for solving any customer issues
5. To ensure customer satisfaction and provide empathetic experience to every user
6. To own every interaction with the customer and ensure every customer is a happy customer
Requirements-
1. Graduation is mandatory
2. 1+ years of experience in customer service function (e-com / hospitality industry preferred)
3. Excellent verbal and oral comms in English preferred
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Role Objective |
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We are looking for a true techno-commercial individual who is excited to take up new challenges. The incumbent will be expected to work as Product leader for Ecommerce Supply & catalog & shall impact areas ranging from how suppliers list their products with Moglix's product catalog; to how products make it through our warehouse; to how our customers find & discover the products. |
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Role Responsibilities |
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Key Stakeholders |
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With |
Purpose |
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Internal |
Business (Sales, Supply Chain, Catalog team, Supply and leadership) |
Understand their vision and challenges to align tech product roadmap to address the same. |
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External |
If required (need basis) |
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Qualification & Experience |
Essential/ Desirable |
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Work Experience |
3+ yrs work experience in a similar profile i.e Product management – Catalog/Supply in ecommerce organisations
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Essential |
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Knowledge/ Skills |
Excellent analytical, communication & people management skills |
Essential |
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High level of ownership, willingness to set up things from scratch |
Essential |
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Education |
B. Tech & MBA (Tier 1/ Tier 1.5) |
Essential |
Essential Duties and Responsibilities:
- Execute full lifecycle software development
- Develop, designed well efficient code
- Integrate software components into a fully functional software system
- Fully adaptive to the technology needed for the current project
Requirements:
- Minimum 8 year of strong demonstrated knowledge in PHP, Mysql, Mongodb, Jquery, SASS
- Algorithms, data structure.
- Object-oriented programming.
- AWS/Server experience to handle production machines is a plus.
- Team Management mandatory
- Experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Opencart, payment gateway integration, experience working on portals.
- Familiarity with software development methodology and release processes.
- Strong problem-solving skills and excellent communication skills
- Product based company preferable
- Startup experience preferable





