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About

Prozo:

Prozo is an integrated supply chain company offering

● omni-channel warehousing & fulfilment (asset-light 4PL)

● omni-channel Warehouse Management Software (WMS) and Order management

software (OMS),

● multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms

(Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG,

Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)

We are a middleware between the brand and offline/online retailers and help small/medium size

brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers

selling on online platforms and brands finding it more and more difficult to establish themselves

on these platforms, Prozo helps these brands become supply chain and distribution-ready on

these platforms by offering them "tech, fulfilment, and distribution" as-a-service.

Through our technology enablement of the supply chain & distribution, we are able to save the

cost of carrying inventory by >10%, add 3-5% to the topline and bring down working capital

significantly.

Brief About Role: Prozo (www.prozo.com) provides ‘e-commerce warehousing and

fulfilment services’ along with ‘supply chain technology solutions’ to brands from various

segments like health care, beauty, books, stationery, toys etc. Prozo is looking to strengthen its

Freight Solutions team to acquire SMEs & Direct-to-consumer (D2C) brands as clients.

Key Responsibility Areas:

● Business Development Planning: Develop a comprehensive business plan strategy to

acquire clients in a time-bound manner.

● Demand Side Business Development: Identify target clients (SMEs and D2C brand)

who are looking for competitive freight solutions. Make a value proposition & convert

them into Prozo customers.

● Supply Side Business Development: Work with logistics/ freight companies and get

competitive quotes for FTL and PTL logistics services

● Deal Closure: You are expected to engage with the client in multiple rounds of

negotiation and drive the deal to closure. Maintaining the high conversation ration of

deals closed/Client in the pipeline will be an important metric in your performance.

● P&L Responsibility: Responsible for complete P&L of PTL and FTL growth business

and Inside & Outbound Sales.

● Technology Savvy: You will be expected to develop a detailed understanding of

technology solutions offered by Prozo related to e-commerce fulfilment and offline

supply chain digitization. You will be expected to bundle the same along with the freight

solutions as per the client’s requirement.

● Strong know-how of Omni-Channel/multi-channel Fulfilment: The candidate should

have a deep understanding of B2B and B2C distribution channels as well as online and

offline distribution channels.

● Team Building: The candidate should be able to build and lead a highly competent

team of middle-level professionals.

● Project execution: Work with operation team for project execution till the operation is

smooth. Work as a bridge between client & operation team.

● Bill Submission & Payment Follow-up: The candidate should be able to maintain 2 major points.

○ Bill submission to client on time every month - follow-up with the concerned team.

○ Follow up with the client for the timely manner payment to the company.

Industry Experience:

● Minimum 03 years of experience in freight-business i.e., PTL and FTL business

● Solution designing expertise and prowess with excel

● Expertise in handling Logistics, sales and business development activities

● Ability to establish meaningful business relations with clients.

● If you have already experienced startups, it will be an added advantage to your candidature.

● Ex-founders of the supply chain companies would make a great fit for this role!

Role: Manager/ Assistant Manager-Freight Solutions

Location: Ecotech 12, Greater Noida West, Uttar Pradesh - 201310

Reporting to: Senior Manager /Assistant Vice President - Business Development

Qualification – MBA or Graduate

Job Location – Delhi/NCR

Profile – Business Manager B2C Sales (PTL & FTL)

Interview Process – Virtual

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

8+ years of experience in Brand Marketing, Brand Strategy, Creative Strategy, or Brand Leadership is Must.

Experience working on or scaling meaningful consumer brands (media/entertainment preferred)

Must have owned brand meaning, not just executed campaigns

Must have launched or scaled a brand platform, not only shows or campaigns

Prior ownership of earned media, social brand voice, and PR

Fluent Hindi is mandatory

Exposure to regional cultural contexts is a strong advantage

OTT experience is a plus

Need candidate from these Target Companies ONLY :

Netflix India

Spotify India

Hoichoi

Aha

TVF

Tata Tea

Surf excel

Fevicol

Amul

ITC

Asia Paints

Britania

CRED

Zomato

Dunzo

Swiggy

Meesho

Zepto

IPL Teams - Rajasthan Royals, RCB, CSK LSG, DC

Golang Developer

Location: Chennai/ Hyderabad/Pune/Noida/Bangalore

Experience: 4+ years

Notice Period: Immediate/ 15 days

Job Description:

• Must have at least 3 years of experience working with Golang.
• Strong Cloud experience is required for day-to-day work.
• Experience with the Go programming language is necessary.
• Good communication skills are a plus.
• Skills- Aws, Gcp, Azure, Golang

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

Summary:

The embedded systems engineer designs, develops, tests, and maintains embedded systems. The engineer will identify and fix issues and work collaboratively with engineers, product managers, and others on various teams. 

Responsibilities:

• Design and build embedded systems, including embedded system firmware
• Test and debug the systems
• Monitor and maintain the system after development
• Improve system efficiency and stability after development
• Collaborate with customers to create systems based on their needs

Requirements:

• Minimum of a bachelor's degree in computer science or engineering
• Professional experience in embedded systems
• Significant programming experience in C or C++
• Experience in trouble-shooting embedded systems and microcontroller peripherals
• Experience in working in real-time operating systems
• Experience in interfaces, IP protocols, and hardware subsystems
• Proficiency in working with common embedded systems communication protocols
• Strong interpersonal and writing skills
• Ability to work as part of a team
• Exceptional analytical and problem-solving skills
• Self-motivated and passionate about your work and embedded systems
• Always eager to learn and improve

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.