International sales Executive

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

What You'll Do:

• You will collaborate with a UX/UI designer and other frontend and middle-tier engineers to design, prototype, and build complex cloud-based web applications.
• You will assist other developers with the integration of UI components with backend logic, interface implementation, and troubleshooting.
• Supporting the existing UI is a must, however, there will be plenty of opportunities to create solutions for advanced functionality while making improvements to existing areas of the application, as well as with new features.

What Makes You A Great Fit :

• Hands-on experience with HTML, CSS frameworks, and JavaScript
• Must have an excellent understanding of the browser DOM.
• Firm grasp of lexical scoping, closures, and OO JavaScript.
• Proficient in native JavaScript as well as one or more frameworks/libraries such as jQuery, Ext JS, Backbone.js, ReactJS, Angular 6 and above, etc.
• Proficient with debugging and testing tools to troubleshoot and optimize the UI.
• Understanding of frontend security best practices and XSS, CSRF, e

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

• Work directly with the other Software/Firmware Engineers and Electrical/RF/Systems Test Engineers to write needed software
• Design and implement software platform for firmware on embedded CPUs with multiple OS such as Windows, Linux, FreeRTOS, TI-RTOS and embedded Linux
• Use compliers, debuggers revision control and automated build systems.
• Design/develop components of software platform for use by other developers to extend its capabilities and build custom applications/behavior on top
• Develop build methodologies, debugging tools/utilities
• Develop and release Software using Agile methodology
• Write unit tests and support continuous integration and automated test methodology
• Brainstorm for new ideas and ways to improvement product and processes
• Consult with peers for feedback during debug/testing stages
• Document and maintain design processes

Company Introduction –

• Information Security & Data Analytics Series A funded company.
• Working in cutting edge technologies - Using AI for predictive intelligence and Facial Biometrics.
• Among Top 5 Cyber excellence companies globally (Holger Schulze awards)
• Bronze award for best startup of the year (Indian Express IT awards), only cyber Security Company in top 3.
• More than 100+ clients in India.

Job Description:-

Job Title: Python Developer

Key Requirements:-

• Mine data from structured and unstructured data sources.
• Extract data (text, images, and videos) from multiple documents in different formats.
• Extract information and intelligence from data.
• Extract data based on regular expressions.
• Collect data from structured RDBMS databases.
• Work closely with Project/Business/Research teams to provide mined data/intelligence for analysis.
• Should have strong exposure to core python skills like multiprocessing, multithreading, file handling, data structure like JSON, Data frames, and User Defined Data structure.
• Should have excellent knowledge of classes, file handling, memory manipulations.
• Strong Knowledge in Python.
• Strong exposure to frond end languages like CSS, JavaScript, Ajax etc.
• Should have exposure to requests, Frontera, scarpy-cluster, elastic-search, distributed computing tools like Kafka, Hbase, Redis, Zookeeper, restAPI.
• Should be familiar with *nix development environment.
• Knowledge of Django will be added advantage.
• Excellent knowledge on Web Crawling/Web scraping.
• Should have used scraping modules like Selenium, Scrapy, and Beautiful soup.
• Experience with text processing.
• Basics of databases. Good troubleshooting and debugging skills.

 
Education

   B.Tech, MCA, Computer Engineering