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ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

• Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
• Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
• Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
• Contribute and take ownership for various project related tasks / planning activities as the programme evolves

• Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
• Demonstrate ability in planning consulting/functional work & ownership of project outcomes

1. To ANALYZE Business Requirements end-to-end & Documenting Requirements
2. Write Good User Stories (Preferably using INVEST techniques)
3. Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs 
4. Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
5. Document requirements by creating use cases, functional and requirement specifications documents
6. Collaborate with internal teams to ensure proper documentation of the product capabilities
7. Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog 
8. Presenting the product capabilities, gathering requirements and identifying gaps 
9. Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
10. Roadmap prioritization, conceptualize new product features, and assist with competitive positioning

Primarily we look for below following criteria :

• Good requirement gathering / BA skills
• Experience of Agile framework
• Domain – BFS : Wholesale / Retail etc. 
• Data Analytics & AI, Digital Banking experience

Job Description

We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Business Analyst Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Business Analyst Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 2 years’ experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• A history of leading and supporting successful projects.