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Job Description – IT Manager

About Us

Opteamix is an AI-powered technology services company on a mission to simplify success. We combine cutting-edge innovation with deep industry expertise to help organizations operate more intelligently, faster, and more competitively. Our service portfolio includes AI Consulting, Custom-built Generative AI Solutions, Cloud Engineering, Quality Engineering, Robotic Process Automation, DevOps, and more.

With a strong “people-first” culture, headquartered in Denver, Colorado, and a delivery center in Bengaluru, India, we act as trusted technology partners—aligning every initiative with strategic objectives to deliver real, measurable impact. (opteamix.com)

Role: IT Manager

Role Summary

The IT Manager will serve as the single point of accountability for digitizing Opteamix’s internal processes across HR, Recruitment, Finance, Administrative (travel, immigration, facilities), CRM, and IT Infrastructure. This role requires a strong mix of business analysis, technical expertise, and project management skills to lead Opteamix’s journey toward becoming a truly Digital and AI-First organization—efficient, competitive, and scalable.

Key Responsibilities

1. Business Analysis & Process Re-engineering

• Partner with HR, Recruitment, Finance, Admin, and Sales leaders to gather and analyze business requirements.
• Translate business needs into functional/technical specifications, process flows, BRDs, FRDs, and user stories.
• Recommend process simplifications, automation, and system integration opportunities.

2. Technical Leadership & Solutioning

• Lead evaluation, design, and implementation of enterprise IT solutions (HRMS, CRM, PSA, Finance systems).
• Maintain a consistent technology ecosystem and ensure proper maintenance practices.
• Own programs for system implementation, integrations, data management, dashboards, and infrastructure security.
• Stay updated on emerging technologies (RPA, AI/ML, BI tools, etc.) and recommend innovative solutions.
• Ensure compliance with application security, access controls, vulnerability management, and data protection.

3. Project Management & Delivery

• Define and execute the Digital & AI-First Transformation roadmap.
• Manage end-to-end delivery: scope, timelines, resources, risks, compliance, and stakeholder updates.
• Monitor KPIs such as system adoption, efficiency gains, reporting turnaround, and cost savings.
• Drive change management and training programs to ensure adoption across the organization.
• Ensure compliance with IT policies, audits, and security standards.

4. HR & Recruitment Systems

• Oversee HRMS deployment covering HR lifecycle, PMS, Resource Allocation, L&D, Operations, Payroll, Attendance, Recruitment, etc.
• Standardize reporting and dashboards for HR and recruitment processes.

5. Finance & Reporting Systems

• Develop real-time dashboards for P&L, GP per person, utilization, and payroll variance.
• Enable self-service BI for finance and leadership.
• Ensure seamless and automated data flow between HRMS, PSA, and finance systems.

6. Administrative Systems

• Digitize workflows for travel, immigration, and facilities requests.
• Automate approvals, compliance checks, and expense reporting.

7. Sales & Marketing Systems

• Oversee CRM adoption (Freshworks or equivalent) for opportunity pipeline, win/loss tracking, and client data.
• Integrate CRM insights with resource allocation and finance dashboards.
• Manage marketing technology stack—website, automation platforms, analytics tools, and digital campaigns.
• Provide leadership with insights into the sales → staffing → profitability linkages.

8. IT Infrastructure Management

• Manage IT assets, networks, cloud services, and enterprise security.
• Oversee vendor management, SLAs, and IT support.
• Ensure infrastructure supports secure, reliable, and efficient remote/hybrid work.
• Track and optimize software license utilization, compliance, and renewals across enterprise applications.

Qualifications

• Bachelor’s/Master’s in IT, IS, Computer Science, or related field.
• 8+ years of industry experience in business analysis, technical solutioning, and project management.
• Hands-on exposure to HRMS, CRM, ERP, and PSA system implementations.
• Proficiency with BI tools (Power BI, Tableau) and cloud-based systems.
• Strong understanding of IT infrastructure, security, and compliance.
• Certifications in PMP, Agile, BA, or ITIL are highly desirable.

ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

• Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
• Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
• Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
• Contribute and take ownership for various project related tasks / planning activities as the programme evolves

• Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
• Demonstrate ability in planning consulting/functional work & ownership of project outcomes

1. To ANALYZE Business Requirements end-to-end & Documenting Requirements
2. Write Good User Stories (Preferably using INVEST techniques)
3. Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs 
4. Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
5. Document requirements by creating use cases, functional and requirement specifications documents
6. Collaborate with internal teams to ensure proper documentation of the product capabilities
7. Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog 
8. Presenting the product capabilities, gathering requirements and identifying gaps 
9. Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
10. Roadmap prioritization, conceptualize new product features, and assist with competitive positioning

Primarily we look for below following criteria :

• Good requirement gathering / BA skills
• Experience of Agile framework
• Domain – BFS : Wholesale / Retail etc. 
• Data Analytics & AI, Digital Banking experience

Job Description

We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Business Analyst Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Business Analyst Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 2 years’ experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• A history of leading and supporting successful projects.