2+ Exim Jobs in India

Job Description:

We are seeking a dedicated and customer-oriented individual to join our team as a Web Hosting Support Executive. As part of our customer support team, you will be responsible for providing assistance to clients with their web hosting needs and resolving technical issues promptly and efficiently. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Responsibilities:

Customer Support:

Respond to customer inquiries and technical issues through various communication channels, including phone, email, chat, or ticketing system.

Ensure timely and effective resolution of customer concerns to maintain high levels of satisfaction.

Troubleshooting:

Identify and diagnose technical problems related to web hosting services, such as server downtime, website errors, email issues, and DNS configuration problems.

Implement appropriate solutions to resolve issues and minimize service disruptions.

Server Management:

Monitor and maintain web hosting servers to ensure optimal performance, security, and uptime.

Proactively identify potential issues and take preventive measures to mitigate risks.

Domain Management:

Assist customers with domain registration, transfer, and DNS management tasks.

Provide guidance on domain-related issues and ensure seamless domain operations.

Control Panel Support:

Guide customers on utilizing web hosting control panels (e.g., cPanel, Plesk) to manage their websites, databases, and email accounts effectively.

Address queries related to control panel functionalities and troubleshoot any usability issues.

Email Configuration:

Help customers set up and configure email accounts, troubleshoot email-related issues, and ensure proper email delivery.

Ensure adherence to email best practices and security standards.

Website Assistance:

Offer guidance on website migration, content management systems (e.g., WordPress), and troubleshoot web application issues.

Assist clients in optimizing website performance and enhancing user experience.

Google Workspace Management:

Manage user accounts, groups, and access permissions within Google Workspace.

Integrate Google Workspace with other systems and applications to streamline workflows and enhance productivity.

Administer Gmail, Google Drive, Google Calendar, and other collaboration tools to facilitate efficient communication and collaboration.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Proven experience in customer support or technical assistance role, preferably in web hosting or IT services.

Strong understanding of web hosting concepts, server management, and domain administration.

Familiarity with web hosting control panels (e.g., cPanel, Plesk) and email protocols (e.g., SMTP, IMAP).

Proficiency in troubleshooting technical issues and implementing solutions effectively.

Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

Strong problem-solving abilities and a proactive approach to issue resolution.

Ability to work collaboratively in a fast-paced environment and prioritize tasks efficiently.

Proven experience in Google Workspace Administration (preferred).

JD Project Materials Coordinator

Company: MSPL

Primary Location:  MSPL Pune

Job:  Warehousing and Material Control

Schedule:  Full-time

Employment Type:  Staff

Job Level:  Experienced

Reporting Manager Title:  General Manager JD Project

: 

KEY ACCOUNTABILITIES OF POSITION:

• Provides input to the Project Procurement Plan and Project Material Responsibility Matrix.
• Responsible for the Project Material Management Plan & the Project Material Management Procedures and ensures alignment with Engineering, Purchasing, Logistics and Installation, O&M.
• Provides input to the Engineering Material requirements and verification of Quantities & Contingencies to support Installation, O&M required on Site as per Installation, O&M philosophy.
• Liaison with Project Team Requisitioning Engineers to support requirements of ERP based Material Management System & downstream Procurement & Installation, O&M activities (Expediting, Logistics & Site Material Management).
• Responsible for coordinating procurement activities and progress reporting to Project Management.
• Responsible for improvements of MSPL Material Management policies, procedures & work process.

ESSENTIAL SKILLS / COMPETENCIES REQUIRED:

Job Specific:

• A thorough knowledge of Mechatronics & material management practices within the process automation industry (typically water-wastewater).
• Strong knowledge & understanding of material requisitioning, expediting, logistics, site material management & shop & field fabrication.
• General knowledge of Process Automation electrical and instrumentation materials.

Standard Competencies

Experience:

Required:

• 7+ years, with a minimum of 5 years project material management experience in a multi-discipline team environment.

Guide:

• Minimum of 7 years mechatronics engineering experience in oil and gas, petrochemical industry or equivalent, or water- west water
• Minimum of 5 years’ experience in a project material management or coordination role, or
• Minimum of 5 years’ experience as material controller or material coordinator.
• Additional experience in Installation, O&M site, supply logistics or offsite module/spool fabrication is an advantage.
• Minimum of 3 years’ experience in operating ERP based material management system is required.

Qualifications, Accreditation, Training:

Required:

• A recognised degree / diploma in the relevant discipline or equivalent.