Order and Inventory Management Lead at ConvaTec · Gurugram · 5 - 12 years · ₹5L - ₹9L / yr · Posted 21 Sep 2021
About the Role:
Order & Inventory Management Lead (OML) supports and enables the delivery and execution of the Sales order for ConvaTec India along with financial credit / debit note and product evaluation sample management for our distributors.
This is an incredibly diverse and challenging role that will require a diverse and practiced knowledge of an ERP system along with very good skills in excel.
Key Duties and Responsibilities
Order Management
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Capturing sales order entry in SAP, check for special pricing & approval validity, save documents in drive, create output, share with customer
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Check for payment receipt via bank statement/ mails, messages
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Order release from finance and tracking of pending orders
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Create delivery order and share with the warehouse team
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Review dispatch details, follow up with customers for logistics partner
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Backorder management and apt stock allocation
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Samples for product evaluation order entry in SAP
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Tracking sample shipment to sales team
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Expiry stock management data MIS
Inventory Management
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Support stock queries from sales team
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Communicate pending order status to sales team/ customers
Credit & Debit Note Management
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Coordinate with the external claims processing vendor and internal stakeholders
Others
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MIS - pending orders in system region wise
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Product evaluation sample processed monthly reports
Language Skills Required
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Speaking: English
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Writing/Reading: English
Education/Experience/Qualifications:
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Minimum of a bachelor’s degree is required with preferred focus in supply chain order management or a related discipline
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Minimum of 5 years of experience related to supply chain or similar functions
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Excellent communication (written and verbal) skills
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Willing to work to tight deadlines
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Demonstrated track record of taking the initiative
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Executive presence and ability to influence stakeholders
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Excellent analytical skills
Desired and required:
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Working knowledge banking operations
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Strong and wide understanding of Excel & Report writing
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Computer literate including good understanding of any ERP system, preferably SAP
Shubham Vishwakarma
Full Stack Developer - Averlon
About ConvaTec
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Job Title: Order Management Executive (Order, Warranty & Returns)
Location: Golf course road, Gurgaon
Experience: 2-5 year in order management (O2C)
salary: negotiable
Qualificaton: Graduate
Working days: Monday to Saturday (Monday to Friday - office & Saturday – WFH)
Shift Timings: 9:30 AM to 6 PM
The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.
Key Responsibilities
Order Management -
- Process incoming orders across multi-channel e-commerce platforms.
- Track shipment milestones to ensure on-time delivery metrics.
- Resolve order bottlenecks by coordinating directly with warehouse teams.
- Manage inventory allocations for backordered or high-demand items.
Return Investigation &; Reporting -
- Analyse return data to identify systemic product defects.
- Generate weekly reports on return rates and root causes.
- Inspect flagged return items to verify customer fraud or damage.
- Collaborate with QA teams to implement corrective action plans.
Warranty Processing & Coordination -
- Evaluate warranty claims against established company policy guidelines.
- Coordinate replacement logistics or issue customer credits efficiently.
- Maintain documentation of all claim approvals and denials.
- Liaise with vendors regarding factory-level defects and reimbursement.
Job Requirements -
- Education: Bachelor’s degree is a must.
- Experience: 2–5 years in Operations or Order management.
- Systems: Proficiency with ERP software (SAP exp will be a Plus).
- Data Skills: Advanced Excel capabilities (VLOOKUPS, Pivot Tables) are must. Core Competencies
- Order creation: Order to Cash experience is must.
- Exposure: Global customer handling will be a plus.
- Analytical Mindset: Ability to translate raw data into actionable insights.
- Attention to Detail for RIR: Precision in auditing claims and processing orders.
- Communication: Strong cross-functional collaboration and vendor management skills.
- Problem-Solving: Quick resolution of logistics conflicts and customer disputes.
Mail updated resume with salary details-
email: etalenthire{at}gmail{dot}com
satish: 88O 27 49 743
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Full Stack Developer - Averlon