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We are seeking a highly skilled and motivated individual to join our team as an Export/Import Digitization Technology Product Presales/Solution Expert. In this role, you will be responsible for driving the presales and solution development efforts for our customers. You will collaborate with the sales and product development teams to understand customer requirements, develop customized solutions, and provide technical expertise to support the sales process. Your deep understanding of export/import processes and technology solutions will be instrumental in driving business growth and customer success.

What You’ll Be Doing

ü Serve as the primary technical resource during the presales process for export/import digitization technology products, providing expertise and guidance to the sales team.

ü Collaborate with the sales team to understand customer requirements, challenges, and objectives related to export/import processes, and propose tailored technology solutions

ü Develop and deliver compelling presentations, demonstrations, and proof-of concepts to showcase the capabilities and value proposition of our export/import digitization technology products

ü Work closely with the product development team to stay updated on product enhancements and new features, and provide feedback and recommendations based on customer requirements and market trends.

ü Lead solution design and architecture discussions, working with cross functional teams to ensure the proposed solutions align with customer needs and are technically feasible

ü Prepare and deliver technical proposals, including solution architectures, implementation plans, and cost estimations, to support the sales process and win new business

ü Conduct competitive analysis and market research to stay abreast of industry trends, competitor offerings, and emerging technologies in the export/import digitization domain

ü Collaborate with the post-sales implementation team to ensure a smooth handover of customer requirements and solution design, providing necessary guidance and knowledge transfer

ü Build and maintain strong relationships with key stakeholders, including customers, partners, and industry experts, to drive customer satisfaction and foster long-term business partnerships

ü Stay up to date with industry best practices and certifications related to export/import digitization technologies, and continuously enhance your knowledge and expertise in the field.

What You Bring to the Table

ü Proven experience in a presales or solution engineering role, specifically within the export/import digitization domain

ü Strong understanding of export/import processes, regulations, and documentation requirements.

ü Should have worked on Import / Export process with the User Company / Consulting company / Product Company.

ü Extensive knowledge of export/import digitization technology products, such as customs management systems, trade compliance solutions, supply chain visibility platforms, or related software applications.

ü Demonstrated ability to deliver persuasive and compelling presentations to technical and non-technical audiences.

ü Excellent problem-solving and analytical skills, with the ability to quickly grasp complex customer requirements and propose innovative solutions.

ü Proficiency in solution design and architecture, including the ability to map business processes to technology solutions effectively.

ü Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal teams, customers, and partners.

ü Self-motivated and results-oriented, with the ability to work independently and manage multiple projects simultaneously.

What You’ll Be Doing

·      Analyse customer business requirements (as outlined in BBP and supporting documentation) and translate them into a Trezix system configuration map.

·      Maintain up-to-date knowledge of all functionalities within the Trezix EXIM Suite (Import & Export modules).

·      Understand and interpret customer requirements in the context of import/export regulations.

·      Configure key functionalities within the Trezix platform based on detailed business process flows.

·      Demonstrate strong understanding of Purchase-to-Pay (Import) and Sales Order-to-Invoice (Export) processes.

·      Familiarity with EXIM documentation including Shipping Bill, Bill of Entry, Bill of Lading, Commercial Invoice, Packing List, etc.

·      Understand the EXIM ecosystem, including stakeholders such as CHAs, Freight Forwarders, and Logistics providers.

·      Manage data flows, process flows, and data types across systems – from ERP to Trezix and other third-party systems.

·      Configure system interfaces and middleware services for seamless data exchange between systems.

·      Design, configure, and troubleshoot APIs for inter-system communication.

·      Define user roles and authorization profiles to manage access control across functionalities.

·      Ensure compliance with application security protocols, including encrypted data transfer across systems.

·      Configure and deploy third-party API security integrations (e.g., Multi-factor Authentication).

·      Define and prepare sample datasets for process configuration and validation.

·      Conduct customer workshops, showcasing configured solutions and interacting with process owners.

·      Explain EXIM functional logic, duty computation, and system-calculated values to customer teams.

·      Document system configurations, functional specifications, and technical setups using standard templates.

·      Support and coordinate User Acceptance Testing (UAT) with the customer core team.

·      Assist project management in preparing the production environment for Go-Live.

·      Own and execute the migration of configuration objects, interfaces, and customer-specific developments to production.

·      Conduct end-user training sessions and respond to queries during training and Go-Live support.

·      Develop end-user documentation and training materials to support adoption.

·      Provide hands-on support during Go-Live and Hypercare phases, guiding users through system transactions.

·      Troubleshoot functional and technical issues, coordinate with the development team for resolutions.

·      Identify and escalate security or technical issues to appropriate stakeholders for resolution.

What You Bring to the Table

ü Graduate / Postgraduate with relevant industry certifications.

ü A minimum of 5-8 years of experience in the Import-Export industry, with a proven track record in software implementation.

ü In-depth knowledge of Export, Import industry standards and regulations.

ü Advanced SAP experience (SD, MM, FI, Basis, ABAP) will be an advantage.

ü Proven ability to manage multiple complex projects and client engagements simultaneously.

ü Proficiency in creating comprehensive project plans using charts or similar tools.

ü The job may require occasional travel to client sites for consultations and project-related activities.