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FORWARD DEPLOYED ENGINEER (FDE)

Engineering · Customer Solutions

Department: Engineering / Customer Solutions

Location: Hyderabad, India (on-site with customer travel as needed)

Employment Type: Full-Time

Reports To: Head of Customer Engineering

ABOUT KNACKLABS.AI

knacklabs.ai builds AI-powered products and platforms that help organizations turn complex workflows into simple, reliable

systems. We work closely with customers to deploy real solutions to real problems — not just ship features. As we scale, we're

looking for engineers who are as comfortable in front of a customer as they are in a codebase.

ROLE OVERVIEW

As a Forward Deployed Engineer at knacklabs.ai, you will sit at the intersection of engineering and customer success. You'll

embed directly with customer teams to understand their workflows, rapidly prototype and ship solutions using our platform, and

turn those learnings into product improvements. This role is ideal for engineers who want high ownership, fast feedback loops,

and direct exposure to how their code changes a customer's business.

KEY RESPONSIBILITIES

● Customer Embedding: Work directly with customers to understand their business processes, pain points, and technical environments.

● Solution Building: Design, build, and deploy custom products, ERP Systems, workflows automation and product development.

● Product Feedback Loop: Turn one-off customer builds into reusable, generalizable features by working closely with

the core product and engineering teams.

● Rapid Prototyping: Write production-quality code under real deadlines, balancing speed with maintainability.

● Technical Troubleshooting: Debug issues across the stack — from data pipelines to APIs to front-end integrations —

in live customer environments.

● Ongoing Ownership: Own the technical relationship with select customers post-deployment, ensuring solutions remain

stable and scale with their needs.

● Travel: Travel to customer sites as needed (expected occasionally, varies by account).

REQUIRED QUALIFICATIONS

● 6-10 years of professional software engineering experience, ideally including customer-facing or implementation work.

● Strong proficiency in at least one backend language (Python, Node.js, Go, or similar) and comfort working across a full stack.

● Experience with REST/GraphQL APIs, databases (SQL/NoSQL), and cloud platforms (AWS, GCP, or Azure).

● Demonstrated ability to work independently in ambiguous, fast-changing environments.

● Strong communication skills — able to explain technical tradeoffs clearly to both engineers and non-technical stakeholders.

● A bias toward action: comfortable shipping a working solution today rather than a perfect one next month.

PREFERRED QUALIFICATIONS

● Prior experience as a Forward Deployed Engineer, Solutions Engineer, or in a consulting/implementation role.

● Experience working with AI/ML products, LLM-based applications, or data-intensive systems.

● Familiarity with enterprise environments, integration patterns, and security/compliance considerations.

● Startup experience, or comfort with the pace and scope changes that come with an early-stage company.

WHAT WE OFFER

● The opportunity to see your work directly and immediately impact real customers.

● A high-ownership role with a direct path into product and engineering leadership.

● Competitive compensation

● A collaborative, fast-moving team building at the frontier of applied AI.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.