Decision Minds
https://decisionminds.comAbout
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Jobs at Decision Minds
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Qualifications & Experience: -
- Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience).
- 2+ years providing customer-facing technical support (ITOM applications).
- Good Communication Skills.
To be successful in this role, we need someone who has:
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
Preferred: -
- Solid understanding of object-oriented programming skills (Java strongly preferred)
- A fundamental understanding of ITOM, CMDB and ITIL business process.
- Experience providing web development support is highly desirable.
- Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping).
- Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
- Previous experience in software development(or) software consulting.
- Experience supporting and troubleshooting infrastructure level issues.
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