4+ Enterprise application integration Jobs in India

Position Title:   Scrum Master 

Experience :    6-10 Years

Location :       Hyderabad

Working Mode:  Hybrid

Primary Skills:    Scrum Master, Agile, Enterprise SAAS Application

Qualification:    BCA, MCA, B.Tech, M.Tech

Job Overview:

• Experience : 6 to 9 years
• 4-5+ years of Scrum master experience
• Scrum Master Certification (SAFe certification preferred)
• 5+ years of Agile Software Delivery experience using methodologies like Scaled Agile Framework (SAFe)
• 5+ years of experience as a scrum master 
• 5+ years of experience in running agile teams delivering features/functions related to Enterprise applications such as Salesforce, Netsuite, Workday, etc.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

Location: MBFC / Command Center, Changi Business Park, Singapore

Duration: 12 Months Renewable Contract

Description

• We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.

Mandatory Skill(s)

• Degree in Computer Science, Business Information Technology or related disciplines;
• 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
• Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Good analytical skills with excellent communication; 
• Good in understanding internal processes and resolving issues;
• Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.

Desirable Skill(s)

• Prior experience in the banking industry;
• Experience in application implementation projects in financial institutions would be a great advantage.

Responsibilities

• Perform work in rotational shifts to provide 24/7 on-site or on-call support;
• Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications; 
• Responsible for the day-to-day maintenance of the application systems in operation;
• Handle Incident and Problem management;
• Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
• Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
• Involve with onsite and offshore teams across multiple technologies/applications;
• Lead formal and informal Post Event Problem Reviews;
• Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

About First Principles

We are a Tech Holding Company and our portfolio companies generate millions in revenue. What is unique about FirstPrinciples is that most of our companies remain controlled and majority owned by First Principles and its team members rather than by external investors. We are proud that our product engineering team builds world class products from India. https://firstprinciples.io/">https://firstprinciples.io/

About this Role

As we scale and build our organisation, we would like to add an individual to our core Technical Leadership who can scale our key products and projects and help us build and foster relationships with Enterprise clients.

We are looking for an experienced Technology Leader to join our fast growing organisation to help us with driving Technical Strategy, Approach and oversee the Implementation for internal and external products. You should be someone who loves Engineering, have amazing debugging skills and slay problems with technology. 

In this role, you will undertake Technical / Solution Architecture and should also be able to help team with Engineering and coding wherever required. That includes, working along with the team, writing code, doing R&D or POCs, ensuring we follow modern industry standards and building beautiful high performing Software and Applications and thus delivering a better solution and product. You will also help FP build strong relationships with clients and technical leadership on the client side.

You would be required to have a minimum of 10+ years of experience with a mix of Engineering, DevOps, Infrastructure, Cyber - Network Security, Enterprise Application Maintenance, Database Management along with Project, Client and People Management skills which are necessary to lead the team and be their voice. You should be a leader and not just a manager who loves delegating things to the off-shore team, but rather someone who would not hesitate to take over Git-Pull and start writing code and show ‘here is how it’s done’ and amaze everyone with your expertise! :-) 

Because this is a Senior role, you would also be involved working with the Product/Project Manager and will be responsible for the delivery and output.

Tech Stack [High-Level]: We are JavaScript focused i.e. we work in ReactJS, NodeJS, AngularJS, TypeForm, TypeScript, Redis. On the server side, we work with AWS/GCP/DO. Database: MySQL, PostgreS and MongoDb. API: REST and GraphQL API. We also have a strong DevOps stack - including Kubernetes(K8), Dockers and CI/CD automation. 

Interview Process: 

• 60 min Discovery Call
• 15 mins introduction and what you bring to the table (We love people who say, “We build the damn table”) 
• 15 min understanding your experience and background
• 15 min on why you want to join our team and your expectations, future plans
• 15 min Q&A
  
  
• 60-90 min Technical Interview  (May be more than 1)
• Technical Call
  
  
• 45-60 min Final Call
• 15 min discussion on results 
• 15 min CTC expectations / negotiations 
• 15 min closure
• 15 min buffer