4 Dispute Management Jobs in India

Job Title : Customer Support – Support Operations

Location : Gurgaon, Sector 66

Experience : 1 to 5 Years

Employment Type : Full-time | Work from Office

Role Overview :

Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.

Mandatory Skills :

Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.

Key Responsibilities :

• Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
• Resolve merchant, customer, and transaction-related queries through email and chat.
• Monitor disputed, pending, and escalated transactions and ensure timely resolution.
• Maintain data in Excel and prepare daily MIS reports.
• Coordinate with Sales, Operations, Technical teams, banks, and service providers.
• Ensure cases are tracked and resolved within defined TAT / SLA.

Required Skills :

• Experience in Fintech Customer / Backend Support Operations.
• Basic understanding of digital payments and transaction processing.
• Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
• Good MS Excel and MIS reporting skills.
• Strong email/chat communication and query-resolution skills.
• Ability to manage transaction disputes, escalations, and pending cases.
• Good coordination and problem-solving skills.

Qualification : Graduate / Undergraduate.

Key Responsibilities

• Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
• Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
• Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
• Analyze aging reports, payment patterns, credit limits, and account statements.
• Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
• Maintain accurate account updates, collection notes, approvals, and documentation.
• Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
• Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

• 4+ years overall experience with 2+ years in B2B Collections/O2C.
• International Voice & Portfolio Handling – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication and analytical skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization mandatory.
• Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.

KRISH GROUP (www.krishgroup.org)

CRM Executive — Real Estate (Exp. Req. 2 – 4 Years)

Location – Gurugram & Noida

Manage day-to-day post-sales customer relationship activities, ensuring accurate documentation, timely payment follow-ups, and a smooth booking-to-possession experience for customers.

Key Responsibilities

•    Maintain and update customer records, booking documents and payment schedules accurately in the CRM system.

•    Follow up with customers for due installments as per the payment plan and share timely reminders.

•    Coordinate with the Sales team for post-booking formalities — agreement execution, KYC completion, allotment letters.

•    Address routine customer queries on payment status, documentation and project updates via calls, email and WhatsApp.

•    Support coordination of site visits and possession-related documentation for customers nearing completion.

•    Prepare daily/weekly trackers — collections, pending documentation, follow-up status — for the reporting manager.

•    Escalate complex customer concerns to the CRM Manager in a timely manner.

•    Handle difficult customers calmly, Empathy without making false commitments.

•    Ensure customer data confidentiality and accuracy of records at all times.

•    Ability to explain company policies politely, Strong negotiation skills, Professional email drafting.

Candidate Requirements

•    2–4 years of CRM experience (customer relationship) at a Real Estate developer/builder company.

•    Working knowledge of MS Excel, Google Sheets and familiarity with any CRM software.

•    Good verbal and written communication skills (English and Hindi).

•    Detail-oriented, organized, and comfortable with follow-up-heavy work, RERA & Real Estate Compliance knowledge.

Compensation

₹ 30K – 40K per month | based on experience and interview performance.

Working Hours : Mon - Sat | 10 AM – 6 PM

Job Title: Senior Law Officer

Company: Soham Renewable Energy India Pvt. Ltd.

Website: http://sohamenergy.in

Experience: 5 to 12 years (any industry)

Joining: Immediate joiners preferred

Location: Bangalore

About the Company

We are thrilled to share a career opportunity with Soham Renewable Energy India Pvt. Ltd. (Soham Energy) – a leading renewable energy company specializing in hydroelectric and solar projects, including one of Southeast Asia’s largest hydro plants near Jog Falls, Karnataka. Through the Soham Foundation, the company is equally committed to sustainability and community development.

 Mission: “Powering a sustainable future with clean energy.

Job Summary

We are seeking a qualified and experienced Law Officer to handle day-to-day legal responsibilities and provide comprehensive legal support to the organization. The role involves legal analysis, drafting, advisory, compliance management, and litigation support across multiple legal domains. The candidate will closely assist the Head – Legal in operational and strategic legal matters.

Key Responsibilities

Legal Advisory & Drafting

·       Draft, review, and vet legal notices, agreements, contracts, MOUs, deeds, and other legal documents.

·       Produce high-quality legal opinions on a wide range of matters.

·       Handle legal documentation related to company law, banking law, contract law, and intellectual property rights.

·       Draft court documents such as plaintsd, petitions, written statements, objections, affidavits, etc.

·       Vet sale deeds, lease agreements, and commercial contracts.

Litigation & Dispute Management

·       Assist in handling arbitration proceedings and related documentation.

·       Possess detailed knowledge of court proceedings and procedural stages.

Manage and support proceedings before:

Civil and Commercial Courts

·       Consumer Forums

·       Karnataka Electricity Regulatory Commission (KERC)

·       Electricity Appellate Tribunal (APTEL)

Compliance & Regulatory

·       Handle all ongoing statutory and legal compliances of the company, including labor and employment laws.

·       Review and advise on HR policies to ensure compliance with applicable labor laws.

·       Support compliance requirements under electricity laws and sector-specific regulations.

Research & Reporting

·       Conduct in-depth legal research on specific subjects and regulatory matters.

·       Prepare research notes and legal reports for internal stakeholders and management.

Support to Head – Legal

·       Assist the Head – Legal in day-to-day legal operations and strategic initiatives.

·       Coordinate with external counsel, law firms, and regulatory authorities when required.

Required Candidate Profile-

Qualifications & Experience

·       Law graduate (LLB) from a recognized university.

·       Active Bar Council registration is mandatory.

·       Experience working in a law firm or corporate legal department (any relevant practice area).

Skills & Knowledge

Strong knowledge of:

·       Company Law

·       Banking Law

·       Law of Contracts

·       Intellectual Property Laws

·       Electricity Laws (Good to have)

·       Experience in agreement drafting and contract negotiation.

·       Knowledge of title scrutiny of agricultural land documents and conversion of land from agricultural to non-agricultural use.

·       Sound understanding of litigation procedures and regulatory proceedings.

Behavioral Competencies

·       Strong communication and comprehension skills.

·       Result-oriented with a positive and proactive approach.

·       Ability to work independently and handle multiple legal matters simultaneously.

What We Offer

·       Competitive compensation

·       Opportunity to work with senior leadership

·       Stable role with long-term growth potential

Best Regards,

Indrani Dutta

Senior HR Manager

Soham Renewable Energy India Pvt. Ltd.

Visit: www.miror.in

Visit: https://www.sohamenergy.in/

 Connect with me on my Linkedin and message here

https://www.linkedin.com/in/indrani-dutta-a9a65135/