Facebook Ads Expert

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Key Responsibilities:

• Involve in the Design And Development Of Scalable Backend Applications Using Java (Spring Boot).
• Mentor And Guide A Team Of Developers To Ensure High-Quality Deliverables.
• Take Ownership Of Solution Architecture, Coding Standards, And Design Patterns.
• Develop And Manage Restful Apis And Integrate Third-Party Services.
• Collaborate With Front-End Teams, Qa, And Stakeholders To Align Technical Implementation With Business Goals.
• Oversee Deployments In Hybrid Cloud Environments In Coordination With Devops Teams.
• Conduct Code Reviews, Lead Design Discussions, And Manage Agile Development Processes (Scrum/Kanban).
• Monitor Application Performance And Drive Improvements Proactively.
• Troubleshoot And Resolve Complex Software Issues Across Systems And Services.

Required Skills:

• 6+ Years Of Professional Experience In Java Development.
• Strong Hands-On Expertise In Spring Boot And Microservices Architecture.
• Working Knowledge Of Node.Js And Javascript/Typescript.
• Experience With Rest Apis, Sql/Nosql Databases (Mysql, Postgresql, Mongodb).
• Familiar With Ci/Cd Pipelines, Git, And Modern Devops Practices.
• Proven Ability To Lead Distributed Teams And Manage Deliverables In A Remote/Hybrid Work Setup.
• Strong Communication, Leadership, And Problem-Solving Skills.

Responsibilities

Solve complex performance problems and architectural challenges

Build reusable code and libraries for future use

Build efficient, testable, and reusable Node JS modules

End-to-end ownership of modules, including designing, development, validation, deployment

Specifications:

Understanding the fully synchronous behavior of NODE JS.

Familiarity with One OOPS language

Familiarity with Workers/child processes & performance tuning

Experience with SQL/NoSQL databases and their declarative query languages (MySQL, and Mongo dB)

Strong knowledge of the common NODE JS or web server exploits and their solutions

Experience -

2-6 Year Qualifications Desired Skills NodeJS, HTML, CSS, Angular/React, JavaScript, Web Application Development, SQL/NoSQL

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories. They now have 10 brands that are active and these are available across its own D2C channel, ecomm platforms and general and modern trade channels.

WHAT YOU’LL BE DOING:

• Lead Brand Marketing, Strategy, Content and Communication for existing and new brands
• Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
• Translate brand strategies into brand plans, brand positioning, category, product planning and go-to-market execution plans
• Accountable to lead marketing campaigns, content, understanding the brand well, and integrating the brand communication across all channels
• Own and drive social media presence for the brand
• Develop & conduct marketing campaigns to increase traffic & conversion
• Create & deliver ambitious growth plans for the brand's D2C platforms and take onus of D2C business delivery.
• Driving performance on all performance-marketing channels such as Facebook, Google etc, as well as organic, direct and affiliate sources of revenue and traffic.
• Oversee operation of own websites, app(s), content platform(s) and any other digital D2C initiatives.
• Responsible for customer retention marketing activities and merchandising strategy for scaling up revenue.
• Plan and deliver on retention targets within time and budget with focus on key channels such as Email, SMS & Push Notifications.
• Work closely on increase conversions, cross-sell, and drive platform specific influencer activities, and focus on upselling to increase the customer engagement via multiple digital channels.

WHAT YOU’LL BRING TO THE TEAM:

• 7-10 years business and / or marketing experience in relevant start-up/ e-commerce/ D2C/FMCG organizations handling a large brand or 2/3 independent brands.
• Experience working for multiple brands at a time
• Strong experience using performance marketing to drive traffic growth and brand awareness
• Expertise in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels.
• Experience in managing digital first brands both from width & depth point of view
• Strength working with cross functional teams in a high growth environment
• Experience in creating end to end online customer journey

Industry -Media and entertainment

DUTIES & RESPONSIBILITIES:

Intake, Ideation and Planning

 Should have the smartness and presence of mind to provide on the spot solutions to the business owners objections and concerns as well as to be able to Pivot from a prepped position basis the conversation

      o Establish relationships with new and niche Clients to expand our reach.

      o Monitor trends and analytics to make product and pricing suggestions for our clients.

      o Maintain strong relationships with our existing partner to understand how we can help them grow while also knowing which product offers and price best fit their model.

 Generate new business leads and build relationships.

 Significant interaction with clients, both face-to-face, online and over the telephone.

 Identify business opportunities through research of specific industry or market.

 Understand customer’s business needs and gather product knowledge to meet those needs.

 Providing support to customers, offering clear advice and solutions wherever possible.

 Ensuring high quality of service by developing a thorough and detailed knowledge of brand specifications.

 Meeting sales targets set by management and contributing to team targets.

 Able to take responsibility and work on flexible basis.

 Maintain all sales activities & dashboard.

Client Servicing-

 On time revert to client on briefs/proposals.

 Post evaluations for all campaigns.

 Objection handling.

 Trade Marketing activities to be suggested to enhance revenue optimization.

 Build and maintain business relationships with key clients and agencies.

 Inter department co-ordination #DhunBadalKeTohDekho.

 Work closely with the programming team and BIG solutions for creative ideas for the clients.

 Ensure sales entitlements are as per the programming guidelines.

o · Seek assistance from marketing and content planning teams for key client pitches.

 Required Qualifications and Skills-

 MBA or a Post Graduate – Minimum 4 years work experience is mandatory.

 Excellent communication skills, confident, enthusiastic, attention to detail, creative.

 Result Oriented and Capacity to operate in a growth environment that is increasingly competitive.

 Set the highest ethical and professional standards.

 Comfortable with change.

Roles and Responsibilities :

• Design, Develop, test and maintain software applications with MVC architectures, Microservices and scalable cloud-native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve the quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with the cross-functional team along with the client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User-Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate in the Evaluation Review of your team member

Primary Skills

• Expert in Python with experience on Django.
• Expert in server programming, you should be able to implement complex business logic.
• Good understanding of the threading limitations of Python, and multi-process architecture.
• Good understanding of fundamental design principles behind a scalable application.
• Knowledge of event-driven programming in Python.
• Experience with python packages like Numpy, pandas, flask, Pyspark, pymongo, os, logging, re, pyyaml.
• Experience with swagger io module to expose API
• Strong unit test and debugging skills.
• At least 2 years of experience in RESTful API/HTTP/JSON`
• Knowledge of AWS cloud and python Boto lib.
• Proficient understanding of code versioning tools Like Git.
• Good understanding of Linux OS.

Secondary Skills:

• AWS Kinesis
• Web Sockets
• RAbbitMQ
• AWS Cloud formation

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers

 

Exp. Level: 2-4 Years

Job Location: Nagpur.

Experience of using .NET framework.

- Minimum 1 Experience on Angular 2+ .

- Web Development experience in HTML5, ASP.NET, C#, CSS3, JavaScript, jQuery, Bootstrap, Material Design

- Experience in MVC/Web API/.NET Core.

- Knowledge in MS SQL-writing Store Proc, Views, Entity framework, Code/Database first approach and OOPS concept.

- Experience on ORM (EF, Dapper, Ado.net)

- Familiar with development tools such as GIT, Subversion,TFS,GIT LAB,Altassian etc.

- Agile/Scrum development on complex applications/products across distributed teams. Use of JIRA/ Ace/ Trello (or similar tools) is essential.

- Good analytical and communicational skills Microsoft Technologies