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At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

Job Role

The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity. 

Desired qualifications include

• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• Basic knowledge of JavaScript, HTML and JSON
• Deep knowledge of the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• familiarity with API calls

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Additional Details

• Location: Bangalore
• Job Type: Full-time
• Role: Software Support Engineer
• Industry Type: Software Product
• Functional Area: Support

Job Description:

1.Be a hands on problem solver with consultative approach, who can apply Machine Learning & Deep Learning algorithms to solve business challenges

a. Use the knowledge of wide variety of AI/ML techniques and algorithms to find what combinations of these techniques can best solve the problem

b. Improve Model accuracy to deliver greater business impact

c.Estimate business impact due to deployment of model

2.Work with the domain/customer teams to understand business context , data dictionaries and apply relevant Deep Learning solution for the given business challenge

3.Working with tools and scripts for sufficiently pre-processing the data & feature engineering for model development – Python / R / SQL / Cloud data pipelines

4.Design , develop & deploy Deep learning models using Tensorflow / Pytorch 

5.Experience in using Deep learning models with text, speech, image and video data

a.Design & Develop NLP models for Text Classification, Custom Entity Recognition, Relationship extraction, Text Summarization, Topic Modeling, Reasoning over Knowledge Graphs, Semantic Search using NLP tools like Spacy and opensource Tensorflow, Pytorch, etc

b.Design and develop Image recognition & video analysis models using Deep learning algorithms and open source tools like OpenCV

c.Knowledge of State of the art Deep learning algorithms

6.Optimize and tune Deep Learnings model for best possible accuracy

7.Use visualization tools/modules to be able to explore and analyze outcomes & for Model validation eg: using Power BI / Tableau

8.Work with application teams, in deploying models on cloud as a service or on-prem

a.Deployment of models in Test / Control framework for tracking

b.Build CI/CD pipelines for ML model deployment

9.Integrating AI&ML models with other applications using REST APIs and other connector technologies

10.Constantly upskill and update with the latest techniques and best practices. Write white papers and create demonstrable assets to summarize the AIML work and its impact.

· Technology/Subject Matter Expertise

• Sufficient expertise in machine learning, mathematical and statistical sciences
• Use of versioning & Collaborative tools like Git / Github
• Good understanding of landscape of AI solutions – cloud, GPU based compute, data security and privacy, API gateways, microservices based architecture, big data ingestion, storage and processing, CUDA Programming
• Develop prototype level ideas into a solution that can scale to industrial grade strength
• Ability to quantify & estimate the impact of ML models.

· Softskills Profile

• Curiosity to think in fresh and unique ways with the intent of breaking new ground.
• Must have the ability to share, explain and “sell” their thoughts, processes, ideas and opinions, even outside their own span of control
• Ability to think ahead, and anticipate the needs for solving the problem will be important

·        Ability to communicate key messages effectively, and articulate strong opinions in large forums

· Desirable Experience:

• Keen contributor to open source communities, and communities like Kaggle
• Ability to process Huge amount of Data using Pyspark/Hadoop
• Development & Application of Reinforcement Learning
• Knowledge of Optimization/Genetic Algorithms
• Operationalizing Deep learning model for a customer and understanding nuances of scaling such models in real scenarios
• Optimize and tune deep learning model for best possible accuracy
• Understanding of stream data processing, RPA, edge computing, AR/VR etc
• Appreciation of digital ethics, data privacy will be important
• Experience of working with AI & Cognitive services platforms like Azure ML, IBM Watson, AWS Sagemaker, Google Cloud will all be a big plus
• Experience in platforms like Data robot, Cognitive scale, H2O.AI etc will all be a big plus

Client:- E&Y

Role:- Permanent

Experience in full cycle implementation of software development projects using .NET 4.0 and above, C#, ADO.NET, ASP.NET, MVC.

Experience in developing Web API and RESTful web services.

Experienced with client-side programming HTML, CSS, AJAX

Experience with Javascript frameworks like AngularJS, BackboneJS, jQuery, jQuery Mobile.

Programming skills on SQL Server with strong database design.

Good experience with design patterns, object-oriented design and programming.

Must have good analytical, debugging and problem-solving skills.

Good communication skills.

What You Need for this Position:

5+ yrs. of experience in .NET 4.0 and above, ASP.NET, MVC.

5+ yrs. of experience in jQuery and Javascript.

5+ yrs. of experience in CSS.

5+ yrs. of experience in LINQ and entity framework.

Required Candidate profile

Strong analysis, design, programming and testing skills

Excellent Coding Skills

Ability to learn new Technologies

Must be a self-starter who requires minimal supervision.

Good communication skills, experienced in direct client interaction

Should be capable of executing projects independently

Should be creative, quick learner and hard working

• Lead a full product development lifecycle from ideation, design, development, to roll out and support
• Own the delivery of multiple features of the product end to end while hands-on in development as well
• Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure)

1. 7+ Years’ of experience, managing teams of 5+ people
2. Must have excellent programming, debugging and scripting skills with a solid understanding of Object Oriented Design principles.
3. Proficiency in at least two of the following: Java, NodeJS, Go, JavaScript, Python programming stacks, and passion for software engineering and craftsman-like coding prowess
4. Knowledge of software practices like refactoring, clean code, domain driven design, Encapsulation etc
5. Hands on experience managing databases like MongoDB, Cassandra, Redis.
6. Exposure to event driven systems and event streaming engines like Kafka
7. Good knowledge of DevOps tooling like docker, kubernetes, ansible/chef, AWS.  

MINIMUM REQUIREMENTS

TECHNOLOGIES YOU’LL NEED TO KNOW

About the role 

We are looking for a strong full stack engineer who has experience building web and mobile applications for enterprise and consumers. You will help design, build and maintain scalable applications and build the API infrastructure that can be used across all client products.

Responsibilities:

• Building applications that are responsive, performant, and accessible Produce high quality HTML/CSS pages from mock ups.
• Collaborating with other disciplines across engineering, UX, and Product to help develop front end solutions.
• Using our Micro service stack to integrate front end into the development lifecycle.
• Build high availability and extremely reliable transactional systems.
• Own and manage all phases of the software development lifecycle (planning, design, implementation, deployment and support)
• Design, build and maintain API infrastructure that allows for standard integration methodology between applications and third party services
• Collaborate effectively with the rest of the team to design and launch new features
• Deliver on rapid implementation schedules to build web functionality that is fast, scalable, and upholds smart development goals and principles
• Work on all things front-end and backend including web and mobile
• Maintain code integrity, quality and ensure responsiveness of applications.

Requirements:

• 3+ year track record of relevant work experience and a Computer Science or a related technical discipline is required.
• Proficient in HTML 5, CSS, and JavaScript frameworks, like React, Vue.js, NodeJS among others.
• Experience working with graphic designers and converting designs to visual elements using JavaScript, HTML and CSS.
• Strong knowledge  and experience with server-side web of building restful APIs for internal and external products using Node.js
• Doesn’t shy away from testing and code review.
• Good knowledge of OOPS Concept and Data Structure like Queue, Stack, Tree, Linked List.
• Knowledge of code versioning tool - Git.
• knowledge of cloud computing platforms, like Amazon Web Services
• Strong Knowledge of database systems like Mysql.
• Interest and ability to learn new technology stacks as needed.
• Good problem solving skills and Willing to learn new technology.
• Passion for developing awesome user experiences
• Independent, dedicated, and able to deliver production ready code with minimal guidance.