11+ Business service management Jobs in India

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

Assistant Technical Project Manager

Exp: 2-3 Years

Salary: 40-50k INR Per Month

Location: In Office, Ahmedabad. 

Acceptable Notice Period: Immediate To 30 Days

Qualifications:

1. 2-3 years of experience in project management or a technical role.

2. Strong understanding of project management methodologies (e.g., Agile, Waterfall).

3. Excellent organizational, time management, and problem-solving skills.

4. Strong written and verbal communication skills.

5. Proficiency in project management tools (e.g., Jira, Asana, Trello).

6. Knowledge of software development lifecycle and testing methodologies.

Our client is a Leading Indian consumer electronics start-up and is one of the fastest-growing start-ups. They have also emerged as the fifth largest wearable brand globally. They are super passionate about the impact that they are making in people’s lives and are looking for a fellow self-starter to join our ambitious bunch.

Responsibilities -

• Support analytics roadmap and strategy by ensuring that the landscape is mature, resilient, and flexible to meet the business requirements without deviating from the overall IT vision

• Collaborate with businesses to identify opportunities, and pain areas, incubate analytics product ideas and deliver analytics applications in a digital native manner

• Hold the analytics program together

• Manage the analytics vertical end to end from setting up a platform grounds (a data lake equivalent) and deliver business value through analytics for starters and gradually by bringing in intelligence in everything we do.

• Play a key role in transforming the company into an intelligent enterprise.

• Deliver analytics use cases that directly contributes to our top-line growth

• Be responsible for overall data hygiene, governance, monitoring of data pipelines and

continuously delivering business value through data

Requirements -

• 5 - 7 years experience in a similar role

• Bachelor’s degree in computer science/ analytics

• Master’s degree (business administration/equivalent) with a focus on Analytics, data science

• Good verbal and written communication skills

• Good networking skills

• Thrives in a dynamic, unstructured environment and transcends job boundaries and descriptions.

• Back office administration and support personnel
• Good organizational skills
• These tasks may include, proofreading, providing support service to the team, data entry
• Multitasking & Clerical work

Key Responsibilities:

• Make outbound calls to potential customers and provide information about company products/services and highlight key features.
• Schedule appointments and demo calls for the sales team with interested clients.
• Stay informed about the company's products/services.
• Clearly articulate product features, benefits, and unique selling points.
• Follow up with potential clients to confirm scheduled appointments and provide necessary information.
• Generate new leads through cold calling.
• Maintaining positive rapport with customers to build long-term relationships.
• Update and maintain customer records in our system.
• Provide feedback on customer responses and concerns.
• Collaborate with the sales and marketing teams to optimize strategies.
• Participate in regular team meetings to discuss progress and challenges.

Qualifications & Skills:

• Bachelor’s degree or higher in any field.
• Active listening and attention to detail abilities.
• Excellent verbal and written communication skills.
• Ability to handle rejection positively and persistently pursue leads.
• Ability to follow scripts and guidelines to deliver an effective sales pitch.
• Ability to build rapport with potential customers.
• Organizational and time management skills.
• Basic computer skills and proficiency in MS Office.
• Knowledge in Finance Domain would be an advantage.

Key Responsibilities:

1. Build and maintain strong relationships with existing and potential clients, acting as their primary point of contact.

2. Identify sales opportunities and develop strategies to meet and exceed sales targets.

3. Conduct in-person client visits to personally demonstrate software solutions as an integral part of the sales internship.

4. Prepare and deliver engaging sales presentations and proposals to prospective clients.

5. Stay up-to-date with product knowledge and industry developments to effectively promote our offerings.

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
•  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People-oriented and results-driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field.

Working Hours: 7 PM- 4 AM || Mon- Fri

Working Location: Alkapuri, Vadodara

We are now looking for,

Senior SW Developer – IoT Platform Development

to join the team of experts at the KONE Services & Solutions R&D. You will work together with other professionals to develop advanced KONE digital solutions that leverage the latest in cloud and connectivity technologies.

You are a cloud development expert who is passionate about designing and implementing solutions for our connectivity solutions. You are familiar with the software development patterns and can turn the architectural plans to concrete SW designs. You understand and appreciate the modern SW development practices. You work at your best when you are working with people, and you enjoy helping others.

You will work in a key role inside our Agile SW development team. Your closest colleagues will be other developers, test professionals and the PO of the team. You will be part of KONE Technology and Innovation unit’s IoT Tribe.

Main responsibilities include,

• Producing more efficient software designs for new features in our IoT platform tribe
• Developing clean and efficient code based on the specifications.
• Unit and Integration Testing for the developed code and integrate with code coverage tools.
• Verify and deploy programs and systems
• Recommend and execute improvement for the existing offerings from the IoT platform.
• Create technical documentation for reference and reporting.
• Participating in knowledge sharing and demos

To be successful in this role,

• Having a degree in Computer Science or equivalent with minimum 5+ years of relevant working experience.
• More than 3 years proven experience in developing high volume scalable cloud solutions utilizing platforms like Amazon AWS with IoT domain.
• Having hands on development experience with Java, Node JS and TypeScript.
• Experience working with MVC, WEB API, RESTful services with IoT domain

• Team player with capabilities to take the lead and develop own competencies around the core knowledge is a must.
• Understanding of React JS is an added advantage.

• Strong experience with Serverless Cloud Compute Services with AWS or Azure

• Experience in working with AWS platform and its core services like Lambda, CloudWatch, CloudFormation, CDK, SQS, S3 etc., or its equivalent Azure services
• Understanding of Serverless design, network security, cloud design patterns, high availability and secure systems.

• Hands on experience with both SQL and No-SQL databases.
• Experience on DevOps ways of working with good understanding on CI/CD