11+ Business service management Jobs in India

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

Candidates should have

• Excellent communication skills
• 2-3 years in any industry with operations execution knowledge
• The ability to work in a demanding startup environment
• Interact with Vendors, customers, and other stakeholders to ensure all bookings are serviced
• Bring on board fresh vendors and increase fleet capacity
• Liaison between vendors and Finance team to ensure invoices are cleared on time
• Followup with the customer immediately after every ride to recover any extras
• Can-do attitude to ensure the entire operations go smoothly.

With 14+ years of expertise in e-commerce, our client provides AI-powered solutions for quick scale-up of brands and equips them to serve a global audience efficiently. From Texas to India, it operates from 6 different locations and processes 5 million orders annually and are amongst the top 25 sellers on Amazon and Walmart.com.

Founded by entrepreneurs with rich international experience, this leading online store of USA works with over 2000 brands which include many known brands in the US and covers almost all major categories like beauty and healthcare, electronics and gadgets, furniture, toys and apparel and others.

It has won several accolades including Inc 5000, fastest-growing companies, two years in a row.

As a Vendor Relation Head, you will be responsible for developing and owning the strategy for a category, and working with a high-performing vendor management team. Within this role, you will have the opportunity to establish and maintain strong vendor partnerships, manage category profitability, optimize pricing, and identify means to improve the customer experience.

What you will do:

• Managing inputs, category profit & loss, promotion management, auditing and analysis, vendor escalations, and concise communications
• Growing selection, improving terms and cost structures, and building long-term relationships with vendors for the sub-categories assigned
• Demonstrating customer and category knowledge, being an advocate for a quality customer experience, and understanding the competition and industry
• Being responsible for long term growth opportunities and risk identification, planning, communicating, and partnering with internal teams
• Demonstrating a deep understanding of Online retail tools and becoming advocates for tool enhancements
• Attracting talent and making the right hiring decision, setting goals, and resource planning for the team
• Visiting trade shows in the US and other countries as per process requirements
• Creating mechanisms to help on-board new talent to the organization by continuously building a network of talent inside and outside of the company
• Effectively coaching and giving feedback to direct reports to help develop talent and supporting career development
• Setting and balancing goals across the team to optimize performance against department goals and employee development

 

Desired Candidate Profile

What you need to have:

• 10+ years of experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e- commerce
• Strong understanding of category, product, and vendor performance
• Proficiency in Excel
• Proven analytical skills
• Proven negotiation skills
• Proven experience leading teams & cross-functional projects
• Influencing abilities and vendor management experience
• Ability to think and react in a high-energy, fast-paced environment
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• A willingness to roll up sleeves to get things done
• Ability to work autonomously in a demanding and often ambiguous environment, with strong attention to detail and effective prioritization
• Preferably a valid US Visa    

 

 

Experience: 1+ Yrs 

Required Qualification: Bachelor’s degree or Equivalent   

 

Core Competencies: 

 

1. Operation coordination

2. Vehicle placement

3. Loading, unloading coordination

4. Vendor handling

5. MIS preparation

6. Client coordination 

 

Roles & Responsibilities:

Mandatory Skills:  local language proficiency with Hindi & English 

You will work with the organisation's senior leadership to supervise day to day operational and administrative activities.

Responsibilities:
- setup and manage business processes and reporting
- work with senior management to achieve business goals
- supervise operations and processes in production, finance and sales

Requirements:
- Ability to work well in a team
- Strong analytical skills
- Written and verbal communication
- Good Written and Oral English/Hindi

http://www.qualitykiosk.com/" target="_blank">www.qualitykiosk.com

  
JOB Description:

• Within a team of more than 60 people, you will be in charge of: entire HR activities and will carry out the following duties:
• Managing company staff, including coordinating, and supporting the recruitment process.
• Manage Internal and External communication related to HR
• Bridging management and employee relations by addressing demands, grievances, or other issues 4) Preparation and implementation of HR policies and guidelines
• Support Group policies, good practices and guidelines to managers and monitoring they are properly applied locally
• Compliance implementation and grievance handling. Nurture a positive working environment
• Ensure legal compliance throughout human resource management
• Employee engagement Activities, General administration work at Bangalore office including procurement of office supplies
• Coordination with suppliers, vendors, and service providers for Ecocert
• Maintaining knowledge of changing trends, best practices, regulatory changes in human resources and associated fields.

 

Education:

• Bachelor’s degree + Diploma/MBA in HR
• Experience: 5+ years in human resources (proven working experience as HR Manager or HR Executive) or recruitment

 

 

Technical skills: -

• In-depth knowledge of labour law and HR best practices
• Demonstrable experience with Human Resources metrics
• Extensive knowledge of HR policies and systems
• Knowledge of HR systems and databases (HRIS)
• Familiarity with HR software and working knowledge of MS Office

 

Behavioural skills:

• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
• People oriented and results driven
• Ability to architect strategy along with leadership skills
• Autonomy, proactivity, accountability
• Attention to details
• Adept to problem-solving and conflict resolution
• Excellent active listening, negotiation, communication, and presentation skills.
• Handle confidential matters with discretion

Roles and Responsibility

 

1. Looking after entire field operations

 

2. Coordinate with the sales and technical team to resolve the issues.

 

3. Take full ownership of keeping the designated clients to keep them hooked to the solution provided by the company.

 

4. Addressing customer inquiries, concerns and suggestions.

 

5. Detect repetitive issues and finding a relevant solution for that.

 

6. Work along with the tech team to fine issues w.r.t to the product and make it stable.

 

7. Analyze and summarise the day’s work and reporting it to the team manager.

 

8. Manage maintenance of equipment / devices and services.

Note:

 

• MUST OWN TWO-WHEELER WITH DRIVING LICENSE
• CANDIDATE WHO CAN JOIN IMMEDIATELY.
• FIXED TRAVEL REIMBURSEMENT.

 

      

 

 

 

 

 

We are looking for a qualified team leader to manage our team and provide effective guidance. Candidate will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, candidate will be the contact point for all team members, so your communication skills should be excellent. Candidate should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, Candidate should lead by setting a good example and engage the team to achieve goals. Responsibilities:-  Create an inspiring team environment with an open communication culture  Set clear team goals  Delegate tasks and set deadlines  Oversee day-to-day operation  Monitor team performance and report on metrics  Motivate team members  Discover training needs and provide coaching  Listen to team members’ feedback and resolve any issues or conflicts  Recognize high performance and reward accomplishments  Encourage creativity and risk-taking  Suggest and organize team building activities.  Proven work experience as a team leader or supervisor.  In-depth knowledge of performance metrics Desired Candidate Profile:  Excellent written and verbal communication skills  Graduate with minimum 1 year of relevant experience working as a Team Leader. Pointers:  Cabs for Male & females in odd hours (Only Delhi)  5.5 Days working (Friday, Saturday & Sunday no off with 10 hours shift.)