Associate Director - Demand Gen

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Responsibilities:

• Work as part of a collaborative, agile team to deliver industry-leading engagement capabilities on the web.
• Integrate with other services to help the client seamlessly provide value to more companies.
• Design and develop feature enhancements that continue to deliver value and provide an excellent customer experience.
• Troubleshoot and resolve emergency server or code issues at any stack level.

Requirements:

• Ability to empathize with end-users; build with scale and ease of adoption in mind.
• Experience building in an agile setting with code reviews and quality as a priority.
• Strong design skills for separation and modularity of code; aversion to overly complex, spaghetti code.
• A bachelor's degree in Computer Science, related technical field, or commensurate experience.
• 3 years experience in production web application development.
• 5 years of experience working with NodeJS or an equivalent web framework and language.
• Experience writing JavaScript code, either vanilla JS or using a framework such as Node.js or React, or Redux.
• Unit testing experience (Jest).
• 3rd-party API usage and integration experience.
• RDBMS usage (e. g., MySQL, PostgreSQL).

Interview Process:

• Introductory Round
• Technical Round - Algo/low level coding round based on real world scenario
• Technical Round - System Design or High level design coding round and AWS
• Offer discussion

Required Skills:

• Thorough knowledge on Sheet metal component design, material and thickness selection
• Competent on Electrical harness modeling in CATIA V5 – Electrical harness Routing (EHI) and Electrical Fitting installation.
• Independently handle Electrical harness modeling related to subsystem and car level..
• Able to interpret electrical schema and good understanding and able to apply while routing the harness
• Wire Bundle calculation
• Selection of protection, connectors, conduit, etc…
• Good Knowledge of materials  & mechanical characteristics
• Ability to perform a weight assessment on assemblies, aggregates and installations
• Ability to analyze manufacturing non-conformity and to validate a back-up solution.

7+ YOE in IT / Software Development and Services Industry

B.Tech/BE, Bachelor in Tech domain from Tier 1 College / Univesity

MBA or Masters from Top B schools or Tier 1 College / Univesity

Preferred with work experience in software frameworks, technologies, and programming languages.

• Develop and implement operational strategies: Develop and implement operational strategies to ensure the smooth functioning of the organization. This includes developing policies and procedures, managing resources, and monitoring performance metrics.

• Lead project teams: ensure the successful completion of projects within the allotted time and budget. This involves planning, organizing, and controlling project activities, as well as communicating with stakeholders to ensure project objectives are met.

• Manage resources: managing the resources required for both day-to-day operations and project delivery. This includes budgeting, resource allocation, and procurement of materials and services.

• Analyze data to identify areas for improvement and to make informed decisions regarding operational and project-related issues. This involves using data analysis tools and techniques to collect, organize, and interpret data.

• Ensure compliance ensures that the organization is compliant with legal and regulatory requirements. This includes implementing policies and procedures to ensure compliance with applicable laws and regulations.

• Build relationships and maintain relationships with stakeholders and employees. This involves effective communication, negotiation, and conflict-resolution skills.

• Develop and mentor team members developing and mentoring team members to enhance their skills and knowledge. This includes providing training, coaching, and feedback to team members to ensure they are equipped to perform their roles effectively.

• Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.

• Create and communicate a clear list of expectations and goals for team members to follow.

• Offer emotional support to project team members and make people feel valued.

• Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress.

• Implement incentives to keep the team motivated and focused on their daily tasks and project goals.

• Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps.

• Nurture collaboration amongst team members, Create a workspace that encourages creativity and innovation to get the most out of the team, and Quickly and effectively resolve team conflicts.

Basic Qualifications:

Education: A bachelor's degree/ master's degree or higher. administration, management, engineering, or operations management is often required.

B.Tech/BE, Bachelor in Tech domain from Tier 1 or 2 College / Univesity

MBA or Masters from Top B schools or Tier 1 College / Univesity

Experience: 7-10 years of relevant work experience in operations management, project management, or a related field is required.

Preferred with work experience in software frameworks, technologies, and programming languages.

Basic Skills:

• Team Management

• Communication

• Listening

• Conflict Resolution

• Team Leadership

• Organizational skills

• Critical Thinking

• Time Management

Job location:

Kolkata (Work from Office)

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

• 1-3 years of graphic design experience
• Strong portfolio of work over a wide range of creative projects
• Have knowledge of layouts, graphic fundamentals, typography, color theory, web limitations, etc.
• Familiarity with design software and technologies (such as Illustrator, Photoshop, InDesign, Figma, etc.)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus            

Job Brief

Primary Responsibilities:

• Obtaining in-depth understanding of design and implementation of existing software product
• Performing all phases of software engineering including requirements analysis, design, estimation, and development & testing
• Applying innovation and creativity in design and implementation of features
• Designing reusable components, frameworks and libraries
• Troubleshooting production support issues post-deployment and come up with solutions as required
• Follow the processes defined by the project manager and the organization

General Requirements

• 2+ years of experience in full-stack development in python based technologies.
• Experienced in relational database technologies
• Good in data structures and algorithms
• Good written and verbal communication skills
• Self motivated and willing to learn new technologies
• Experience in AWS cloud technologies is plus

Technologies

• Python, Django
• Angular
• JavaScript, HTML, CSS  technologies
• Must understand AJAX and REST

Srijan Technologies is a 18+ year-old technology services firm. For a large part of its life, Srijan has specialised in building content management systems with expertise in PHP-based open-source CMS’, specifically Drupal. In recent years Srijan has diversified into
i) Data Engineering using NodeJS and Python,
ii) Data Science -- Analytics and Machine Learning and
iii) API Management using APIGEE.

Srijan is approx 400 people. Srijan’s development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon, and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.

Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.

The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for ‘Honey traceability using Blockchain’.

The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBITDA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.

Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.

Responsibilities:

Srijan’s team of enterprise Drupalists are helping our customers build cutting-edge web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture.

With the rapid adoption of Drupal as a web platform, and with our growing number of technical development projects supporting our clients and partners, our Technical Architects are in high demand. They consult remotely or travel on-site periodically to work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects.

Engagements vary by customer and can include anything from custom coding and mentoring of partner and client teams to application design and ongoing guidance on architecture through development and application launch.

Requirements:

● Prior experience building, leading, and architecting Drupal applications.

•  Knowledge of Drupal 8, 9 is a plus.
• Knowledge of at least 1-2 non-PHP frameworks.  Perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

● Ability to guide technical discussions with both technical and non-technical audiences

● Ability to negotiate mutually agreeable outcomes with clients, partners, and Srijan stakeholders.

● Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

● Experience defining and scope a technical solution for large scale Drupal projects

● Experience working in a consulting or agency environment with direct interaction with enterprise-level clients preferred.

● Excellent ability to partner with both internal and external stakeholders.

● Strong leadership and presentation skills.

● Passion for the web, open-source development.

● Deep experience architecting web solutions.

• Understanding of HTTP Layers
• Understanding of API Modeling 
• Understanding the caching layers 
• Understanding of Microservice architecture.
• Understanding of the Event bus system.

● PHP, Drupal, MySQL, SQL administration, and optimization, and Unix/Linux or Windows server.

● 7+ years developing Drupal applications.

● Must be a self-starter that thrives in a fast-paced work environment.

● Knowledge of or experience with other CMS technologies and/or open-source technology is a plus.

● Long-time Drupalists, that are active contributors, are well rewarded, but we’ll also help great developers and consultants become one

● Experience providing technical support or consulting strongly preferred.

● Strong problem-solving abilities, initiative, and the ability to thrive under pressure.

● Excellent interpersonal and English communication skills.

● Bachelor's or Master's degree in Computer Science or related discipline preferred

● Understanding of Virtualisation and containerization.

● Well versed with Build, Bake, and Run process of CI/CD

● Understanding of Debugging, Performance optimization and CI/Cd tools.

● Should have a pulse of the latest technology trend.