Associate Director - Demand Gen

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

About the Role

We’re looking for a passionate Fullstack Product Engineer with a strong JavaScript foundation to work on a high-impact, scalable product. You’ll collaborate closely with product and engineering teams to build intuitive UIs and performant backends using modern technologies.

Responsibilities

• Build and maintain scalable features across the frontend and backend.
• Work with tech stacks like Node.js, React.js, Vue.js, and others.
• Contribute to system design, architecture, and code quality enforcement.
• Follow modern engineering practices including TDD, CI/CD, and live coding evaluations.
• Collaborate in code reviews, performance optimizations, and product iterations.

Required Skills

• 4–6 years of hands-on fullstack development experience.
• Strong command over JavaScript, Node.js, and React.js.
• Solid understanding of REST APIs and/or GraphQL.
• Good grasp of OOP principles, TDD, and writing clean, maintainable code.
• Experience with CI/CD tools like GitHub Actions, GitLab CI, Jenkins, etc.
• Familiarity with HTML, CSS, and frontend performance optimization.

Good to Have

• Exposure to Docker, AWS, Kubernetes, or Terraform.
• Experience in other backend languages or frameworks.
• Experience with microservices and scalable system architectures.

JOB DESCRIPTION FOR CONTENT WRITER ROLE 

Company Overview 

Boolment Software Development Pvt. Ltd. is a fast-growing technology company delivering innovative software solutions across diverse industries. Our mission is to empower businesses through scalable and high-quality technology products. We foster a culture of innovation, collaboration, and continuous learning, providing employees with opportunities to work on cutting-edge technologies and projects. 

Job Title: Content Writer 

Department: Digital Marketing & Communications 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site 

Shifts: 6 Days (9:30 AM – 6:30 PM) 

Reporting To: Manager 

Vacancies: 3-5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month  

Job Summary 

We are seeking a creative and detail-oriented Content Writer to join our dynamic digital marketing team. The ideal candidate will be responsible for creating, optimizing, and managing high-quality written content across multiple platforms, including websites, blogs, case studies, social media, and marketing campaigns. You will collaborate closely with designers, SEO analysts, and developers to craft content that enhances user engagement, drives organic traffic, and strengthens Boolment’s online presence. 

Key Responsibilities 

• Researching and creating engaging content for websites, blogs, social media, and marketing channels. 
• Developing content strategies that align with the organization’s goals and target audience. 
• Collaborating with marketing and design teams to ensure cohesive brand messaging. 
• Conducting thorough proofreading and editing to ensure content is error-free and adheres to style guidelines. 
• Conducting SEO keyword research and implementing SEO strategies. 
• Ensuring all-around consistency (style, tone, and brand voice). 
• Crafting compelling headlines, taglines, and meta descriptions to capture audience attention. 
• Staying up-to-date with industry trends, content marketing best practices, and audience preferences. 
• Participating in brainstorming sessions to generate creative and innovative concepts. 

Must-Have Skills 

• Exceptional writing and editing skills, with strong command of grammar and syntax. 
• Strong research skills to gather accurate and authentic information. 
• Ability to adapt writing style to match brand voice and target audience. 
• Strong communication and interpersonal skills. 
• Time management and ability to meet deadlines consistently. 
• Understanding of SEO principles and content optimization. 
• Attention to detail and accuracy in content creation. 

Good-to-Have Skills 

• Experience in content planning and strategy development. 
• Knowledge of copyright, plagiarism, and ethical considerations in content creation. 
• Ability to generate creative and persuasive copy for marketing campaigns. 
• Familiarity with content performance analysis and engagement metrics. 

Qualification & Soft Skills 

• Education: Bachelor’s / Master’s degree in English, Mass Communication, Journalism, Marketing, or related field 
• Strong verbal and written communication skills 
• Analytical thinking and adaptability to different writing tones 
• Enthusiastic learner with a growth mindset 
• Team player who thrives in a fast-paced environment 

Compensation & Benefits 

• Competitive salary (based on experience) 
• Health & Medical Insurance, Gratuity, and Retirement Benefits 
• Paid Leaves, Travel Reimbursements, and Performance Bonuses 
• Access to online training programs, certifications, and mentorship 
• Cross-functional exposure to design, development, and marketing teams 
• Career advancement opportunities in digital content and marketing strategy 

We are seeking a Senior Backend Engineer to join our team.

Responsibilities:

• Be a key contributor to the design, implementation, testing, and documentation of our public APIs.
• Lead the launch and scaling of our product to support tens of partners and tens of millions of concurrent users.
• Assess and enhance the scalability of the database layer.
• Lead the design, strategic migration, and optimization of customer data.
• Ensure that backend systems and services operate smoothly in production by triaging and resolving operational issues.
• Be a champion for security best practices within the backend, to protect sensitive user data against emerging threats.
• Conduct code reviews and mentorship to elevate team capabilities and product quality.
• Help build a positive and inclusive work culture.

Requirements:

• BS in Computer Science or equivalent.
• 5 years of engineering experience.
• Experience with Golang, Redis, DynamoDB, PostgreSQL, S3, and Kubernetes.
• Experience shipping mature backend systems at high scale.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/OYyXu?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Microsoft Windows Desktop WPF XAML, C#, Developer

Full Job Description

The ideal candidate will have 3-7 years experience and be responsible for developing high-quality WPF XAML applications. They will also be responsible for designing and implementing testable and scalable XAML code.

Responsibilities

· Develop Custom XAML, Blend, Prism

· Design highly scalable, testable code with via MVVM pattern

· Support Cloud and DevOps services

Qualifications

· Bachelor's degree or equivalent experience in Computer Science or related field

· Development experience with programming languages in C#, XAML, Unit Testing

· GIT repository

· SQL database or relational database skills a plus

· Azure Cloud and DevOps, a plus

Job Type: Full-time

• Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
• Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
• Hands-on experience in System Center Configuration Manager (SCCM)
• Experience with Windows Intune as MDM
• Hands-on experience with a hybrid model of exchange environments
• Scripting experience using PowerShell
• Experience building Windows and Mac Imaging
• Experience using VMWare ESX enterprise virtualization platform
• Must have experience with Windows and MAC desktop operating systems
• Must have knowledge of server hardware and operating systems
• Must have knowledge of network connectivity i.e. TCP/IP
• Strong knowledge of server technologies – i.e. Windows 2008 and 2012
• Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
• Experience with JAMF Mac Management system.

• Configures all servers and workstation hardware according to the organization's standards
• Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
• Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
• Installs upgrades and configures network printing, directory structures, rights, software, and files services
• Group Policy Administration including troubleshooting and management - creation and testing of new policies.
• Provides World Class Customer Service to the company workforce
• Manage IT technical initiatives and coordinate work priorities.
• Mentor other IT team members and provide guidance as necessary.
• Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
• Provides 24x7 production support to the enterprise via on-call rotation
• Processes requests from internal ticketing systems
• Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
• Ensures project documents are complete, current, and stored appropriately
• Prepares and maintains documentation of application and hardware configurations
• Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
• Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
• Diagnoses and repairs servers within both virtual and physical environments
• Installs security identification and apparatus to computer hardware and peripherals
• Assists in troubleshooting servers\desktops within the v-Sphere
• Identifies potential security issues and recommended strategy to ensure site security
• Coordinates third-party maintenance for hardware and software
• Response to needs and questions of users concerning their access to network resources.
• Reviews reports, files, and messages to identify instances of possible security infractions
• Tests computer systems to evaluate the effectiveness of security
• Responds to inquiries regarding data and computer security, policies, and procedures
• Assists in the planning, communication, testing, and implementation of disaster recovery procedures
• Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
• User account and Security/Distribution group management

• Provides mentoring and training to other staff members
• Writes process and procedural documentation including requirements
• Researches and evaluates new technologies
• Makes self available to other staff members as a source of information
• Develops and coordinates knowledge transfer
• Interacts with business units to gather, define, and organize the delivery of a business solution

• Works under limited supervision
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Familiar with a variety of the field's concepts, practices, and procedures
• Requires a very high level of technical skill in the field of expertise

• Typically requires 4 to 8 years of related experience
• Preferred certification in Microsoft technologies
• Excellent written and oral communication skills
• Must be able to exchange information with all levels of internal and external customers
• Sets priorities, based on workload, using past experiences as a guideline
• Must have good collaboration skills