Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS
Similar jobs
Responsibilities
- Own a set of accounts and drive product adoption, renewal, and expansion.
- Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
- Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
- Be the voice of the customers and champion their interests internally.
- Work closely with the Product and Engineering teams to build what helps your customers.
- Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.
Our Ideal candidate:
- An Undergraduate degree in any discipline.
- 1-3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
- Full professional proficiency in written and spoken English.
- Able to solve problems and work under pressure.
- Smart and scrappy. Able to figure things out on your own.
- Passionate about making customers happy.
- Driven, focused, and quick to take ownership of your work.
- Humble - you’re willing to get into the details and open to feedback.
- Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
- Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time.•
- Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.
About Optmyzr:
At Optmyzr, we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members who have worked at Amazon, Oracle, Zoho, and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products. We believe in creating a workplace that’s as rewarding as it’s flexible. Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create.
- Design and build application for iOS platforms
- Writing well designed, testable, efficient code by using the best software development practices
- Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
- Responsible to work on bug fixing and improving application performance
- Create and maintain software documentation
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
Designation: Assistant Sales Manager (Back office sales)
Location: A-10/4, MIDC Butibori, Nagpur – 441122, Maharashtra, India.
Responsibilities:
· Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.
· It will be a Back Office Sales Job.
· He/She will have to call the Prospective Clients and finalize the order.
· He/She will have to build and maintain good working relationships with customers like
the Architects, Builders, Developer and Swimming Pool Contractor
· To generate new leads while maintaining a relationship with existing clients.
· Will be responsible for the entire target-based sales for his/her assigned region.
· To provide complete information, guidance and support to the clients hence enhancing the relationships.
· Identifying opportunities and strategies to increase sales.
Required Experience:
· Education Qualification: MBA in Sales and Marketing
· Experience: Minimum 6 months of experience required
· Must have experience in Sales and should have excellent communication skills and convincing power.
· Must have excellent problem-solving skills
· Salary: INR 3.72 - 4.32 LPA (AC Bus Facility Available) + Incentives
NOTE: Incentives are over and above the mentioned CTC and they will be given separately
At Nextyn, we're seeking talented individuals to join our Market Research department. As a vital bridge between researchers, clients, and industry experts, you'll play a crucial role in delivering comprehensive research solutions that drive informed decision-making.
Join our innovative and collaborative team, where your contributions will be recognized, and professional growth is encouraged. If you're passionate about connecting people, driving insightful research, and facilitating informed decision-making, apply today to be part of Nextyn's Market Research department!
The ideal candidate will conduct quantitative and qualitative analysis across various projects to optimize company growth and business. You will summarize findings in a succinct manner for the client's usage.
Candidates from Mumbai who can join immediately are preferred.
Responsibilities
- Performing quantitative and qualitative research based on the project requirements (Use/Implement other market research databases, tools, and methodologies for executing the project as per the contract)
- Compiling data and preparing reports related to the current market and sharing a depth understanding of market trends, customer demographics, market sizing, and other factors influencing the product and service
- Analyzing and interpreting project data to identify patterns and offer solutions/consultation to the clients
- Supporting other consultants/analysts in the organization to deliver optimum results for a project
- Liaising with the client to keep them updated regarding project status, deliverables, and other related information
- Market research for competitors, customers, suppliers, industries, market trends, and technologies
- Prepare competitor and customer profiles and reports including operational, financial, and corporate data
- Prepare Competitive Benchmarking reports (technical and financial)
- Prepare analysis of targeted industries
Qualifications
- Master's/Bachelor's degree in Business or Economics or a related discipline
- 2 - 3 years of experience working with data in a related field
- Excellent communication skills
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Act as a liaison between the company and clients, maintaining and strengthening relationships
Respond to client inquiries and concerns, providing accurate and timely information
Assist in the planning and execution of client events and meetings
Collaborate with other teams to ensure successful project completion
Provide administrative support to the Client Relations team, including data entry, scheduling appointments, and managing documents
Conduct research to identify new potential clients and opportunities for business growth
Assist in the development of marketing materials and presentations for clients
Attend meetings and take notes as necessary
Duration: 4 months, Stipend: Rs 3000 per month, Full-time assured ob offer on successful completion of internship.
Skills Required:
• Expertise in software development & programming using HTML5, JavaScript, CSS, Node.js, SAPUI5 and Fiori
• Experience in developing SAP Cloud Platform based applications is a plus.
• Must have experience in Fiori apps implementation including configurations.
• Build Custom Fiori and extend Fiori applications
• Experience working with SAP Web IDE, BAS and different http services integration like REST/Web service.
• Experience in building applications on Business Transformation Platform will be add on
• Must have experience in Fiori Design patterns, UI Theme designer and Fiori Launchpad configurations and database experience with SAP or S/4 HANA.
• Assist in the integration of front-end UI/UX components with back-end. Ability to assess the current processes, identify improvement areas and suggest technology solutions.
Professional Attributes:
Interactive communication with client and leadership. Strong conceptual, analytical, Troubleshooting, resolution and problem-solving skill. Team Handling experience, Good Communication Skills
EXPERIENCE RANGE:
• 4-7 Years of experience in IBM FileNet and IBM Content Navigator (ICN)
KEY RESPONSIBILITIES:
1. Worked on IBM FileNet and IBM Content Navigator (ICN)
2. Working experience on P8 Application engine, Process engine & Content engine, P8 Workplace, FileNet
Enterprise Manager, Process Designer, Process Administrator, Process Analyzer, Process Configuration
Console.
3. Working experience in Process Mapping, Workflow modeling
4. Working experience in the development of custom FileNet Step Processors and custom Applications using
FileNet P8 Framework and with JAVA API
5. Scoping, analysis, designing, development, testing, implementation, and maintenance of IBM FileNet
6. Working experience on general FileNet P8 Admin activities
7. Working knowledge of Microsoft SQL Server
8. Working knowledge of IBM Datacap
9. Knowledge of IBM Business Automation Workflow (would be an added advantage)
10. Strong written and oral communication skills, self-motivation, and creativity.
11. Capable of handling customer support and user training.
REPORTING TO: General Manager – IT
OFFICE LOCATION: Navi Mumbai
FullStack Developer Job brief
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
Responsibilities
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
Requirements
- Proven experience as a Full Stack Developer or similar role
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of multiple back-end languages (e.g. NodeJs, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- Degree in Computer Science, Statistics or relevant fiel