11+ Blended learning Jobs in India

We are seeking a Senior Technical Engineer to provide L2/L3 support for enterprise network infrastructure including SD-WAN, Security, Wireless, and NAC solutions.

Key Responsibilities

• Troubleshoot complex network issues (LAN/WAN/SD-WAN)
• Manage Firewall policies and security configurations
• Support Cisco ISE (NAC) deployments and troubleshooting
• Handle WiFi controller and access point configurations
• Work on Zscaler and secure internet gateway issues
• Coordinate with OEM/vendor TAC teams
• Perform root cause analysis (RCA)
• Guide junior engineers

Required Skills

• Strong knowledge of Routing & Switching
• Experience with SD-WAN (Viptela or similar)
• Firewall experience (Palo Alto / Fortinet / Cisco / Checkpoint)
• Cisco ISE knowledge
• Wireless troubleshooting experience
• Understanding of security best practices

Experience

• 4–8 years in Network Operations / Enterprise Networking

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

smartShift Technologies is looking for a seasoned Database Administrator - Oracle to join our Bangalore team.

 Responsibilities

• Perform regular Database administration tasks.
• Perform HA and DR setup maintenance tasks
• Analyze the performance metrics and provide tuning recommendations
• Analyze the repetitive support requests and provide the automation feasibility
• Handle incidents and problems
• Perform trend analysis of the incidents/events and help in finding the resolution

 Skills & Experience

• Strong experience in Database Administration  in Oracle database 
• Have strong knowledge on Oracle SQL and PL/SQL 
• Expertise in writing and analysing Stored procedure , packages and triggers. 
• Exposure to AWS Cloud RDS is required
• Experience in Database Patching/Upgrade/Migrations
• Experience in managing the HA and DR setups ( Standby, DataGuard)
• Experience in performance tuning ,query optimisation
• Experience with client interaction is preferred
• Exposure to other MySQL database is preferred
• Excellent written and verbal communication skills. 
• Real time experience in DB administration (Installation/Tablespace Management/Object Management
• Expertise in RMAN and other backup(Expdp/Impdp) methodology implementations
• Experience in Database Patching/Upgrade/Migrations
• Knowledge on GoldenGate is desirable
• Knowledge on Oracle 12C/19C new features
• Experience with client interaction is preferred
• Knowledge on RAC & ASM is desirable
• Exposure to AWS Cloud is desirable
• Excellent written and verbal communication skills

We are currently looking for "Business Development Executive" for US IT staffing for our branch office in Noida. 

Location:

Head Field Solutions Pvt. Ltd

B-8, Sector 59 (Noida)

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.
Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Roles & Responsibilities:

• The primary focus is to bring new business from new and existing clients.
• Define and develop lead generation strategies and marketing plans for new accounts & to further penetrate existing accounts.
• Maintains an ongoing relationship with prospective clients, continuously assessing and communicating how Head Field as a Staffing Solutions can meet their needs.
• Negotiates contractual terms and conditions for employment services, and works with the operations and recruiting teams to ensure smooth handoffs.
• The candidate should:
• Work on getting Contract Staffing requirements from direct clients /Tier-1 Vendors and closing open positions.
• Cold calling and Market research to locate the potential Vendors/Clients.
• Should provide timely feedback to the management regarding performance, activity reports and account strategy concerns. 
• Expertise generating new business for IT Staff Augmentation Services.
• Excellent interpersonal, rapport-building and negotiation skills.
• Expert in Delivery Management / Client Servicing.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

• 0-3 years of experience as BDE/BDM in US Staffing.
• In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.
• Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.
  
  

Benefits:

• Employee friendly Corporate Work culture 
• Excellent Salary structure
• Timings are fixed (6:30 pm to 3:30 am) with Saturday and Sunday Off
• Best in class infrastructure 
• In-House Meals are available.

We are seeking a highly motivated and talented individual to join our team as a Fresher Software Developer. As a software developer, you will be involved in the entire software development life cycle, from concept and design to testing and deployment. This is an excellent opportunity for recent graduates or individuals with limited professional experience to kickstart their career in software development.

Responsibilities:

Coding and Development:

• Collaborate with cross-functional teams to analyze requirements and develop high-quality software solutions.
• Write clean, efficient, and maintainable code in accordance with industry best practices.
• Participate in code reviews to ensure code quality and provide constructive feedback.

Testing and Debugging:

• Conduct thorough testing of software applications to identify and fix bugs, ensuring the delivery of reliable and robust software.
• Debug and troubleshoot issues, providing timely resolutions.

Learning and Growth:

• Stay updated on emerging technologies and industry trends to enhance skills and contribute to continuous improvement within the development team.
• Actively participate in training programs and self-directed learning to broaden technical knowledge.

Collaboration:

• Collaborate with team members, including other developers, designers, and product managers, to deliver high-quality software solutions.

Educational Background:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

Job Qualifications

• B.E (CS,IT and EC), BCA , MCA , BSC( with Computer Science).
• Skills Required : PHP, Word Press, CMS, Code Igniter.
• Experience in strong PHP Programming skills.
• Good understanding of JavaScript / AJAX is a must.
• Exposure to Agile Methodologies Preferably SCRUM Experience.
• Excellent knowledge in Core PHP & MySQL.
• CMS frameworks like WP, Joomla, Drupal
• Development frameworks like Zend, CakePHP, CodeIgniter, YII etc. will be a plus point
• Strong Knowledge on OOPS and MVC Concept.
• Must have a strong logical & analytical mind.
• Candidate’s are required to adhere and enforce the security policies of the organization.

Job Description

• Interact with clients to determine and analyze the scope of a project.
• Solve complex UX design problems across web, mobile and tablet.
• Experience designing and architecting UI/UX features, interactions on mobile and web.
• Review final layouts to make needed suggestions for improvement
• Recommend to clients strategies to reach a certain audience.
• Design graphics that identify a product or communicate an idea
• Determine colors, images, text style, and shapes to create layout.
• Act as instructor to team of workers that arrange and prepare layout for printing.
• Create electronic version of designs using computer software
• Study information and materials to plan concepts for design.
• Perform administrative duties, such as managing information and assigning tasks to subordinates.

Desired Candidate Profile

• Flair for writing
• Hands on with MS Office, especially PPT Presentation
• Excellent communication skills
• Adobe Photoshop, CorelDraw, Illustrator & Google Tools (Slides, Doc, Spreadsheet) will be an added advantage