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Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Skill Set: 10 years plus as a full stack Java/JavaScript Developer

Micro Services, Distributed Systems

Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless)

Programming Backend: Node.js ,

Programming FrontEnd: React.js or ,Angular

Queuing: RabbitMQ /Kafka

Methodologies: Agile Scrum

Responsibilities:

End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.

DIscuss business requirements and timelines with management and create a task plan for junior members.

Manage the day to day activities of all team members and report their work progress

Mentoring the team on best coding practices and making sure modules are Live

on time.

Management of security vulnerabilities.

Be a full individual contributor which means can work in a team as well as alone.

Attitude:

Passion for tech innovation and solve problems

GoGetter Attitude

Extremely humble and polite

Experience in Product companies and Managing small teams is a plus

We are seeking an iOS Developer with a strong foundation in SwiftUI and relevant experience in the IoT domain. The candidate will be responsible for developing iOS applications that seamlessly integrate with IoT devices, ensuring optimal performance and user experience.

Skills:

·      Strong hands-on experience with Swift and SwiftUI (mandatory)

·      Practical experience working with IoT devices (BLE, Wi-Fi, MQTT)

·      Solid understanding of MVVM architecture, dependency injection, and iOS performance optimization

·      Experience with RESTful APIs, Git, debugging tools, and crash analytics

·      Good communication and problem-solving skills

·      Additional skills such as Combine, HomeKit, CI/CD pipelines, and automated testing are a plus

BANKIT Services Private Limited is an assisted B2C company. The vision of the company is to make “Millionaire Agents Network” (MAN) i.e. to maximize the number of agents who are able to make Rs. 10L as revenue in a year by delivering various BANKIT services. We are going towards our target of opening BANKIT outlets and KIOSKS at every city, every village even in remote areas of country to experience all the citizens the easiest, fastest & safest Digital payment platform and all the Digital services under one roof. In order to serve the under digital and under banked population in India, we have prepared an assisted agent led model which works to offer digital and financial services to the last mile. Banking and financial services along many value-added services are available for end customers through BANKIT channel partners in their neighborhood. Services like Domestic Money transfer, Cash Withdrawal, Prepaid Cards, Recharges, Bill Payments, Travel Bookings etc. are made available 24X7 through our proprietary web and mobile applications. These applications are made very user friendly as per the needs of the target users and are built using the state-of-the-art technology to make the transactions secure and instant.

Founded- 2010

Specialties - Domestic Money Transfer, Travel & Stay, Prepaid Cards, UPI, AEPS, BBPS, QR Code, Cash @ POS, Agent Mobile App, Money Remittance, Blockchain, Micro ATM, E-KYC, Merchant Network, FinTech Company, Digital India, and PAN CARD Center

About Role:

Full Stack Developer/Software Developer

Experience: 1+ years

Salary bracket- Industry Fit

Roles and Responsibility: 

∙ Develop functional and fast-responsive web applications, using markup languages. ∙ Maintain websites. 

∙ Elaborate mobile-based and web-based features. 

∙ Troubleshoot apps for bugs. 

∙ Fix bugs if necessary and improve usability. 

∙ Improve apps for maximum speed. 

∙ Troubleshoot UI and improve its performance accordingly. 

∙ Employ the latest technology in order to re-built legacy apps. 

∙ Integrate UI elements with server-side ones. 

∙ Detect and fulfill front-end and back-end requirements. 

∙ Perform training and support activities. 

∙ Develop reusable code. 

∙ Write comprehensive manuals, guides, and documents. 

∙ Compile prototype and quality mockups. 

∙ Make sure that high-quality graphic standards are met.

Java Full Stack Developer

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure Services Company, headquartered in San Jose, California, USA. It provides the full stack managed services to support the business applications and data infrastructure 

We are looking for a Java Full Stack Developer who has the expertise and deep knowledge of frameworks and tools used in java and who works end to end on the application stack, right from developing the front end, the back-end module & the database.

It's a once-in-a-lifetime opportunity to join our start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next-gen data evolution challenges

Key Responsibilities

· Ability to write high-quality code efficiently

· Design and develop new services or micro-services.

· Participate in planning and management of development process.

· Share architectural design vision with both technical and non-technical team members, including fellow engineers.

· Works on improvements in development toolset including testing frameworks, deployment scripts, and monitoring libraries.

· Experience solving complex problems and implementing solutions for performance and scalability.

· Write clean, well-structured and maintainable code with automated test coverage and corresponding documentation.

· Explore new latest relevant technology, techniques, frameworks, tools, methodologies, and processes.

· Comfortable working with all aspects of software development; including DevOps, quality assurance, research, and design.

Key Requirements

· 3+ years of experience working with Core Java, Spring framework & Spring Boot, Hibernate, Spring Data JPA.

· Knowledge of microservices architecture is mandatory.

· Must have worked on Java Multi-threading & Java NIO.

· At least 1-year of experience with front-end technologies like Angular, React, Vue.js applications.

· Exposure to any of relation database technologies MySQL, Postgres, Oracle, or any No-SQL database.

· Strong knowledge of Web APIs.

· Experience with agile application development.

· Having knowledge of O Auth 2.0 JWT is a plus.

· Proficiency in one or more modern programming languages i. e. Java or J2EE, Python, Go, React.

· Experience in Cloud Technologies including AWS, containers, and Kubernetes.

· Demonstrated experience in performing DevOps for platforms.

· Strong Skill sets in Data Structures & Algorithm in using efficient way of code complexity.

· Passion for learning new technologies and the ability to do so quickly

http://www.banyandata.com" target="_blank">www.banyandata.com 

What's the role?

Your role as a Principal Engineer will involve working with various team. As a principal engineer, will need full knowledge of the software development lifecycle and Agile methodologies. You will demonstrate multi-tasking skills under tight deadlines and constraints. You will regularly contribute to the development of work products (including analyzing, designing, programming, debugging, and documenting software) and may work with customers to resolve challenges and respond to suggestions for improvements and enhancements. You will setup the standard and principal for the product he/she drives.

• Setup coding practice, guidelines & quality of the software delivered.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects operations by keeping information confidential.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. Who are you? You are a go-getter, with an eye for detail, strong problem-solving and debugging skills, and having a degree in BE/MCA/M.E./ M Tech degree or equivalent degree from reputed college/university.

Essential Skills / Experience:

• 10+ years of engineering experience
• Experience in designing and developing high volume web-services using API protocols and data formats
• Proficient in API modelling languages and annotation
• Proficient in Java programming
• Experience with Scala programming
• Experience with ETL systems
• Experience with Agile methodologies
• Experience with Cloud service & storage
• Proficient in Unix/Linux operating systems
• Excellent oral and written communication skills Preferred:
• Functional programming languages (Scala, etc)
• Scripting languages (bash, Perl, Python, etc)
• Amazon Web Services (Redshift, ECS etc)