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Job Overview.e

Note: This is a deep hands-on IC role

Responsibilities

• Forward-Looking Product Development:
• Collaborate with product and engineering teams to align on the technical direction, scalability, and maintainability of the product.
• Proactively consider and address security, performance, and scalability requirements during development.
• Cloud and Infrastructure: Leverage Microsoft Azure for cloud infrastructure, ensuring efficient and secure use of cloud services. Work closely with DevOps to improve deployment processes.
• DevOps & CI/CD: Support the setup and maintenance of CI/CD pipelines, enabling smooth and frequent deployments. Collaborate with the DevOps team to automate and optimize the development process.
• Technical Mentorship: Provide technical guidance and support to team members, helping them solve day-to-day challenges, enhance code quality, and adopt best practices.
• Quality Assurance: Collaborate with QA to ensure thorough testing, automated testing coverage, and overall product quality.
• Product Security: Actively implement and promote security best practices to protect data and ensure compliance with industry standards.
• Documentation & Code Reviews: Promote good coding practices, conduct code reviews, and maintain clear documentation.

Qualifications

• Technical Skills:
• Strong experience with .NET Core for backend development and RESTful API design.
• Hands-on experience with Microsoft Azure services, including but not limited to VMs, databases, application gateways, and user management.
• Familiarity with DevOps practices and tools, particularly CI/CD pipeline configuration and deployment automation.
• Strong knowledge of product security best practices and experience implementing secure coding practices.
• Familiarity with QA processes and automated testing tools is a plus.
• Ability to support team members in solving technical challenges and sharing knowledge effectively.

Preferred Qualifications

+ years of experience in software development, with a strong focus on .NET Core

• Previous experience as a Staff SE, tech lead, or in a similar hands-on tech role.
• Strong problem-solving skills and ability to work in a fast-paced, startup environment.

What We Offer

• Opportunity to lead and grow within a dynamic and ambitious team.
• Challenging projects that focus on innovation and cutting-edge technology.
• Collaborative work environment with a focus on learning, mentorship, and growth.
• Competitive compensation, benefits, and stock options.

If you’re a proactive, forward-thinking technology leader with a passion for .NET Core and React, and you’re ready to make an impact, we’d love to meet you!

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Roles and Responsibilities

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.
• Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
• Develop custom plugins and custom functionalities on top of Wordpress and WooCommerce.

Skills:

• Experience & Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Experience & Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Experience & Knowledge of child theme creation and customization as per designed based on the requirements
• Experience & Knowledge of WordPress plugin and Back-End functionality development

• Building and setting up new development tools and infrastructure
• Understanding the needs of stakeholders and conveying this to developers
• Working on ways to automate and improve development and release
  processes
• Testing and examining code written by others and analyzing results
• Ensuring that systems are safe and secure against cybersecurity
  threats
• Identifying technical problems and developing software updates and ‘fixes’
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions
  
  

• BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
• 4+ years of overall development experience.
• Strong understanding of cloud deployment and setup
• Hands-on experience with tools like Jenkins, Gradle etc.
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate deployment
• Design procedures for system troubleshooting and maintenance
• Skills and Qualifications
• Proficient with git and git workflows
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit

- Responsible to create and manage iOS Application for both iPhone and iPad using APIs, Third Party SDKs

Required – Swift (MVVM), Objective-C

Role: Software Engineer

Location: Hyderabad

Experience: 3-5 years of experience in software development using Core Java, multi-threading, DS and Algos.

Key Requirements:

• • Develop robust Core Java code for advanced financial banking and trading applications, primarily using core Java principles around multi-threading and caching technologies.
• • Strong in Core Java concepts, JVM, API’s along with SQL and Java Message Service (JMS) skills.
• • Experience in Java server-side / backend development experience
• • Experience in Java Spring (Spring MVC, Spring batch, Spring Boot), Hibernate and JPA is a plus.
• • Knowledge of microservices development, container stack and CI/CD;

1. Ensure the brand image is maintained through various collaterals
2. Execution and quick turnaround of collaterals as required by the marketing and sales teams including advertising collaterals, primary packaging, secondary packaging, brand collaterals in-store and otherwise, online banners, etc.
3. Guiding outsourced digital marketing teams on design aesthetic and brand DNA
4. Supervision of printing of packaging material and coordination with vendors for the same e.g. to ensure that colors on the screen are printed on physical labels etc.

Education Qualifications:

Minimum Graduate, Design Course diploma or degree preferred    

Experience & Skills:

• Minimum of 2-3 years of work experience in accounts
• Deep knowledge of software like Adobe Photoshop, AI, etc.
• A keen eye for design, colors and aesthetic
• Ability to communicate strongly Hindi and English
•