11+ Benchmarking Jobs in Mumbai | Benchmarking Job openings in Mumbai
Apply to 11+ Benchmarking Jobs in Mumbai on CutShort.io. Explore the latest Benchmarking Job opportunities across top companies like Google, Amazon & Adobe.
About Debox:
Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.
From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.
Role: Client Servicing Specialist
Location: Thane (Mumbai)
Work Experience: 3-4 Years
Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.
Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.
Job Description:
- Continuous benchmarking of clients competitors and industry practices
- Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
- Research on industry trends, promotions, business cycles and retention rates
- Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
- Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
- Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
- Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
- Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
- Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
- Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
- Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
- Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
- Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings
Required Skills:
- Excellent communication and presentation skills
- Ability to manage various types of clients
- Good analytical skills and data orientation (should be good with excel and data analysis)
- Excellent in Time Management
- Ability to manage and get work done through the teams
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
Company Overview:
It is one of India’s leading consumer products companies in the global beauty and wellness space.
Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.
Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker
Role Description for Customer Retention Manager (DTC):
Role in a brief:
What will you do?
As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.
-
Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.
-
Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)
-
Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.
-
Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.
-
Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.
-
Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.
-
Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same
-
Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter
-
Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users
-
Lead the reporting, monitoring, tracking for all CLM initiatives
What will you bring to the table:
-
Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.
-
Should have strong analytical skills and a data-driven problem-solving approach.
-
Should be able to strategize and execute campaigns and link them to the organizational goals
-
Familiarity with major digital marketing channels and tools
-
Minimum 3 years of experience in Retention Marketing / Growth roles
-
Prior Startup experience
-
Prior demonstrated excellence in previous roles
Experience bracket – 3+yrs in customer retention marketing & growth marketing
React.js
Javascript
Redux/FluxWe are looking for a ReactJS Developer to be responsible for the development and maintenance of web-apps that are UX friendly, with good problem-solving skills and the ability to learn and apply new concepts.
● Experience or willingness to excel in ReactJS - State management, React Hooks, Lifecycle Events.
Experience with Redux is highly preferred.
● Good knowledge and experience in implementing React architectural patterns.
● In depth understanding of JavaScript, the DOM, and modern CSS (especially Flexbox and
grid layout).
● Good understanding of integration with third-party NPM libraries.
● Experience in working with at least one component library like Ant Design, React Strap,
React-Bootstrap, etc.
● Proficient in Git version control.
● Experience in interacting with REST endpoints. Familiarity with NodeJS is a plus.
Adobe XD
Adobe IllustratorWe are a team of consumer obsessed & driven people. With Client, we want to reimagine insurance through a consumption lens for millions. We are a B2C and B2B2C platform that wants to simplify the way insurance is experienced with principles of transparency, trust and contextualize. The multiple ideas that we are building upon are all about an experience beyond the way insurance is understood or sold at present in India.
Product Design is about customer obsession. It is about getting under the skin of our users, understanding both their stated as well as unstated needs, and solving for them.
Our Design team is composed of talented and driven problem-solvers. We never stop learning, we teach one another, and we take immense pride in our work. We are a small team and thus every individual has the opportunity to create a huge impact.
A sneak peak into the opportunity:
- 7+ million active customer base (Mostly acquired in last 6 months)
- 6+ million Insurance policies issued
- Created community for 2 & 4 Wheeler vehicle owners (currently in the beta version and onboarded 120K+ users in no time)
- A rapidly growing team in tech + product with some of the finest folks in the industry
- A rapidly growing team of PMs
- An opportunity to build products that influence insurance awareness and buying at the grassroot level.
The ideal candidate will have experience in creating mockups to present to teams, collecting feedback and creating a quality piece of work. This individual should be comfortable with building sitemaps, wireframes and prototypes to provide to project manners and inevitably execute based on outlined criteria. This candidate should have strong creative and design skills and be familiar with various design technologies.
Responsibilities
● Develop design solutions for various platforms
● Establish consistent brand and creative designs
● Communicate ideas with project managers using mock-up and look books
● Collect feedback from project managers and adjust the approach to cater to criteria
● Build sitemaps, wireframes and prototypes to outline structure
Requirements
Qualifications
- Bachelor's degree/PG in user experience, design or related field
- 5+ years of experience with UI design
- Strong communication, design and creative thinking skills Experience with Figma/Adobe XD, Photoshop, Illustrator etc
- Knowledge of CSS is a plus
Benefits
Regards
Team Merito
Our client is a 2 year old D2C company focusing on providing healthy packaged snacks to consumers. The company uses traditional grains and pulses along with exciting flavours that include homegrown ingredients and world's most desired spices. These products are made gluten free and low in cholesterol for people who not only crave for odd-hour snacking but also tasty and wholesome snacks.
- Handling monthly, quarterly and annual closings reports
- Reconciling accounts payable and receivable
- Computing taxes and prepare TDS & GST returns
- Complying with financial policies and regulations
What you need to have:
- Accounting knowledge for a minimum of 1 to 2 years.
- Hands-on experience with accounting software tally software (Experience on Zoho software will be add on)
- Must have: Basic accounting knowledge,TDS & GST,Tally, Excel
- Candidate should reside nearby office.
PHPReact.jsRole / Position: Project Manager
No. of Position: 01
Experience:5-6 years
CTC offered: Negotiable
Location: Dadar (East)
Working days & hours:6 days working for 9 hours (Work from Office)
Shift details if any: Day Shift
Qualification: BE-Computer Science, BE-IT, BSc-IT, MCA, MTech-CS/IT, BSc Computer Science, BTech-CS, BTech-IT
Job Description in brief:
- Must have good communication skills and Team management skills
- Must be multi tasking
- Strong knowledge of HTML5, CSS, Bootstrap, WordPress, Java, Php, React.Js (Any other technical skills)
- Shall be responsible to handle the Projects solely
- Shall be responsible to handle the clients
- Meetings with the Clients
- Understand the requirement of the clients
- Assigning the task to the developers
- Creating IT project budgets
- Preparing the Commercial Proposals for the clients
- Preparation of the Work Reports
- Assuring to meet the deadline of the projects
Java
GitJob Title: Java Developer
Job Type: Permanent/Contractual
Experience: 3+ years
Job Location: Bangalore, Mumbai, Gurgaon
Qualification: B. Tech, BE, MCA or higher
JOB DESCRIPTION:
- Design overall architecture of the web application.
- Work with UI designers, business users and other team members to develop web applications
- Define, develop and develop APIs
- Integrations with partner APIs and, Database Management
- Maintain quality and ensure responsiveness of applications
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization
- Work closely with graphic designers.
- Understand and implement security and data protection
- Development experience for both mobile and desktop.
TECHNICAL SKILLS & EXPERIENCE:
- Proficient in JAVA with Spring Boot framework
- Proficient using relational databases such as MySQL
- Experience with cloud message APIs, REST APIs and usage of push notifications.
- Knowledge of code versioning tools such as Git, Mercurial or SVN
- Good understanding of collaboration tools
- Should be comfortable with Agile methodology and using Agile tools
- Good verbal and written communication skills
- Good problem-solving skills.
We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.
| • |
Answering & assisting customers by providing product and service information at the time of new purchase or when in an issue.
|
||
| • | You will have to operate with them on multiple platforms - Amazon, Flipkart as we are an E-com brand | ||
| • |
Investigating their concerns, and suggesting the best possible resolutions.
|
||
| • | Making sure to provide unmatchable customer service, would have never experienced before |
Django
Flask
Python
Follow Cutshort