11+ Benchmarking Jobs in Mumbai | Benchmarking Job openings in Mumbai

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Client Servicing Specialist

Location: Thane (Mumbai)

Work Experience: 3-4 Years

Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.

Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.

Job Description:

• Continuous benchmarking of clients competitors and industry practices
• Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
• Research on industry trends, promotions, business cycles and retention rates
• Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
• Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
• Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
• Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
• Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
• Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
• Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
• Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
• Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
• Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings 

Required Skills:

• Excellent communication and presentation skills 
• Ability to manage various types of clients
• Good analytical skills and data orientation (should be good with excel and data analysis)
• Excellent in Time Management
• Ability to manage and get work done through the teams

We are hiring a Site Reliability Engineer (SRE) to join our high-performance engineering team. In this role, you'll be responsible for driving reliability, performance, scalability, and security across cloud-native systems while bridging the gap between development and operations.

Key Responsibilities

• Design and implement scalable, resilient infrastructure on AWS
• Take ownership of the SRE function – availability, latency, performance, monitoring, incident response, and capacity planning
• Partner with product and engineering teams to improve system reliability, observability, and release velocity
• Set up, maintain, and enhance CI/CD pipelines using Jenkins, GitHub Actions, or AWS CodePipeline
• Conduct load and stress testing, identify performance bottlenecks, and implement optimization strategies

Required Skills & Qualifications

• Proven hands-on experience in cloud infrastructure design (AWS strongly preferred)
• Strong background in DevOps and SRE principles
• Proficiency with performance testing tools like JMeter, Gatling, k6, or Locust
• Deep understanding of cloud security and best practices for reliability engineering
• AWS Solution Architect Certification – Associate or Professional (preferred)
• Solid problem-solving skills and a proactive approach to systems improvement

Why Join Us?

• Work with cutting-edge technologies in a cloud-native, fast-paced environment
• Collaborate with cross-functional teams driving meaningful impact
• Hybrid work culture with flexibility and autonomy
• Open, inclusive work environment focused on innovation and excellence

Job Description:-

● Passion for making creative content on a spectrum of media platforms - social,

streaming, AR, music, film, interactive, etc

● Extraordinary motion design and editing skills

● Familiar with working with almost every content creation format out there: Adobe

Premiere, Adobe After Effects, Adobe Creative Suite & design templates in Canva or Google

Docs, Sheets, Slides, TikTok, Instagram, FB Live, etc

● Responsible, accountable, cool and always kind because you love the magic of

collaboration.

Here’s the Gig --

● Master the ability to turn any branded content into a volume of social gold (clips, gifs,

graphics, photos, stories, copy, etc.)

● Work with a wide range and quality of video and static imagery - from a collection of

photography to short video clips

● Collaborate with our creative and strategy teams to create and manipulate video, a

plethora of photography, social copy, gifs, short clips, streaming stories, etc

● Hone your design and editing skills utilizing standard industry software and social

platforms

● Wrangle and roll with your teammates on rapid-fire requests and seriously tight

timelines while keeping a chill, proactive attitude

• 5 + years of hands-on experience in .NET, Angular and related Web technologies.

• 2 - 3+ years of experience designing and supporting Azure environments, including IaaS and PaaS

• Past experience in cloud computing and technology systems, as well as experience in designing and transferring applications to the cloud.

• Proven experience in Continuous Integration (CI) and Continuous Delivery (CD) as well as DevOps principles to achieve SDLC goals of Global Banking Technology

• Hands on experience using the Azure/AWS administration portal.

• Knowledge of at least one other cloud hosting solution (e.g., Azure, Google, AWS, Helion Cloud).

• Good hands-on experience in SOA, XML, WSDL, XSD, WSDL XML schema and namespaces (J2EE and .NET), MS .NET Framework, C#, HTML, Javascript, Micro Services/ APIs, Messaging, Threading, IBM DB.

• Have experience on development of container applications.

• Good knowledge of IBM DB. Should be comfortable writing stored procedures and user defined functions.

• Strong business knowledge of wealth management industry.

• Component / business object modeling, services modeling.

• Experience in building high concurrency, low latency 247 availability applications.

• Strong programming skills with emphasis on writing efficient algorithms to handle large data sets and processing.

• Understanding of HTTP, IIS and how the browser works.

• Ability to coordinate with various teams to deliver projects successfully.

• Knowledge of UML design.

• Knowledge of source control (preferably Git) and continuous Integration tools.

• Have working Knowledge of DevOps and best practices. Understanding of Major DevOps Tools and implementation for Source Control, Continuous Integration, Configuration Management, Deployment Automation, containers & Orchestration

• Experience in working in Agile framework.

• Good written and verbal communication skills.

Skills Desired:

• Financial markets, payment solutions or Wealth Management previous experience

Educational Qualification:

• Bachelor’s degree in Engineering preferred from an accredited college/university

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

LogiNext is looking for a technically savvy and passionate Principal DevOps Engineer or Senior Database Administrator to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a robust infrastructure.

You have hands-on experience in building secure, high-performing and scalable infrastructure. You have experience to automate and streamline the development operations and processes. You are a master in troubleshooting and resolving issues in dev, staging and production environments.

Responsibilities:

Design and implement scalable infrastructure for delivering and running web, mobile and big data applications on cloud Scale and optimise a variety of SQL and NoSQL databases (especially MongoDB), web servers, application frameworks, caches, and distributed messaging systems Automate the deployment and configuration of the virtualized infrastructure and the entire software stack Plan, implement and maintain robust backup and restoration policies ensuring low RTO and RPO Support several Linux servers running our SaaS platform stack on AWS, Azure, IBM Cloud, Ali Cloud Define and build processes to identify performance bottlenecks and scaling pitfalls Manage robust monitoring and alerting infrastructure Explore new tools to improve development operations to automate daily tasks Ensure High Availability and Auto-failover with minimum or no manual interventions

Requirements:

Bachelor’s degree in Computer Science, Information Technology or a related field 8 to 10 years of experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure Strong background in Linux/Unix Administration and Python/Shell Scripting Extensive experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure Experience in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms Experience in query analysis, peformance tuning, database redesigning, Experience in enterprise application development, maintenance and operations Knowledge of best practices and IT operations in an always-up, always-available service Excellent written and oral communication skills, judgment and decision-making skills

Software Engineer

Opportunity in this role / Why should you join us?

- You are your own master.  We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt

- Work with one of India's leading fintech unicorn company

- ESOPs in the company

Requirements

• 3+ years and above exposure in the art of writing codes and solving problems for large scale
• Extensive and expert programming experience in any one programming language (strong OOPS skills preferred). Deep experience in a java programming language
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
• Have a penchant for solving complex and interesting problems.
• BE/BTech, MTech in Computer Science or related technical discipline (or equivalent).
• Excellent coding skills – should be able to convert the design into code fluently Good skills to write unit & integration tests with reasonable coverage of code & interfaces - TDD is a plus
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with the huge amount of data. Experience with

multi-threading and concurrency programming

• Ability to switch between the technologies and learn new skills on the go.

Roles and Responsibilities

• Drive discussions to create/improve the product, process and technology
• Build abstractions and contracts with separation of concerns for a larger scope
• Rapid prototyping
• Robust and scalable web-based applications
• Do high-level design with guidance; Functional modelling, break-down of a module
• Thinking platforms & reuse, the open-source contribution will be a plus
• Do incremental changes to architecture: impact analysis of the same
• Do performance tuning and improvements in large scale distributed systems
• Mentor young minds and foster team spirit.

Job Role:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.