1 Benchmarking Jobs in Mumbai | Benchmarking Job openings in Mumbai

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Client Servicing Specialist

Location: Thane (Mumbai)

Work Experience: 3-4 Years

Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.

Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.

Job Description:

Continuous benchmarking of clients competitors and industry practices
Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
Research on industry trends, promotions, business cycles and retention rates
Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings

Required Skills:

Excellent communication and presentation skills
Ability to manage various types of clients
Good analytical skills and data orientation (should be good with excel and data analysis)
Excellent in Time Management
Ability to manage and get work done through the teams