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Benchmarking Jobs in Mumbai

11+ Benchmarking Jobs in Mumbai | Benchmarking Job openings in Mumbai

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Debox
Giriraj Kokane
Posted by Giriraj Kokane
Mumbai, Thane
1 - 3 yrs
₹2L - ₹3L / yr
Client Servicing
Benchmarking

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.


From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.


Role: Client Servicing Specialist


Location: Thane (Mumbai)


Work Experience: 3-4 Years


Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.


Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.


Job Description:

  • Continuous benchmarking of clients competitors and industry practices
  • Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
  • Research on industry trends, promotions, business cycles and retention rates
  • Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
  • Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
  • Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
  • Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
  • Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
  • Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
  • Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
  • Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
  • Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
  • Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings 


Required Skills:

  • Excellent communication and presentation skills 
  • Ability to manage various types of clients
  • Good analytical skills and data orientation (should be good with excel and data analysis)
  • Excellent in Time Management
  • Ability to manage and get work done through the teams
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Programmatic & Growth Marketing Platform

Programmatic & Growth Marketing Platform

Agency job
via Merito by Jinita Sumaria
Bengaluru (Bangalore), Mumbai
3 - 4 yrs
₹10L - ₹11L / yr
Client Servicing
Customer Relationship Management (CRM)
Client Management
Customer Success

About Company - 


They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.


We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.


We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.


Responsibilities-


1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 


Requirement -


- Strong Experience in Client servicing and customer success


- Required skills - program management, presentation/communication, number crunching.


- Experience - 3-4 years in the digital media industry


- Not looking for folks with experience outside of the digital media industry


- Someone who have worked with solution providers or publishers managing clients

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LogiNext

at LogiNext

1 video
7 recruiters
Rakhi Daga
Posted by Rakhi Daga
Mumbai
1 - 3 yrs
Best in industry
SaaS
Operations
Communication Skills
Escalation management
Incident management
+4 more

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!


About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.


Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

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Best Roadways

at Best Roadways

1 recruiter
Suyashh Gupta
Posted by Suyashh Gupta
Mumbai
3 - 7 yrs
₹4L - ₹6L / yr
Client Servicing
Account Management
Communication Skills
Marketing
Sales
New Business Development • Generating business leads from the existing database, through references, existing clients, etc • Identify potential prospects and contact them for meetings • Cold call as appropriate within the market to ensure a robust pipeline of opportunities • Prospect for potential new clients and turn this into increased business leading it to closure and meet sales targets • Meet potential clients and the decision makers within the client company • Research for new Corporate leads on internet, Social/ Professional websites, etc Contracts & Quotation • Develop proposals and coordinate with the superiors for the quotation. • Follow up with the superiors on the business margins and final rates to be proposed to the client. • Revise the quotation in line with the margins in case of negotiation. • After the confirmation on final rates with superiors & Client, prepare the contract and send to the client. • Keeping a track of clients’ contract expiry and pitching for renewals Key Accounts Management • Handle the Operations Activity of clients like Anchor/USV/TVS LS which includes the client requirement of transport. • Understanding the requirement from the client and coordinating with Booking department to arrange & book the vehicle. • Ensuring that entire process of transportation happens smoothly & seamlessly Follow up & Coordination • Collect the consignment details from the client like Pickup location, Destination of consignment, Pickup date, etc. • Sending the client details to the Booking team for processing the Transaction • Coordinate with the billing team for the invoices • Follow up with the Dispatch Team on the status of the transportation • Ensuring smooth completion of the Client Booking in connection with the Dispatch team • Follow up for the payments from the client MIS/Documentation • Providing the monthly Sales MIS Report to the supervisor
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Valuepitch

at Valuepitch

16 recruiters
Shreyasi Sen
Posted by Shreyasi Sen
Navi Mumbai, Koparkhairane, Mumbai
2 - 6 yrs
₹2.4L - ₹4.2L / yr
Communication Skills
Client Servicing
Customer Service
Quality management
bgv

Job description

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.

skill:

Strong Written and verbal communication

Job Types: Full-time, Permanent


Preferably Male candidate from BGV field.

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3 Minds Digital

at 3 Minds Digital

5 recruiters
Harnish Shah
Posted by Harnish Shah
Mumbai
0 - 3 yrs
₹1L - ₹2.5L / yr
Client Servicing
Client Management
Digital Marketing
Branding
Packaging design
+2 more
Tasks and Activities:
1. Serve as a day-to-day point of client contact
2. Writing creative briefs & minutes of the meeting and de-briefing the team
3. Research and prepare client presentations, reports and conduct in-person client meetings
4. Research on industry & competitor trends to apply best practices to client portfolio
5. Understanding client goals/objectives and their creative requirements including Branding,Packaging, UI/UX Design, Social Media, Content Development, Web Development, Graphic Design, Digital Marketing & more
6. Work jointly with the internal team to drive strategy & development
7. Identify growth opportunities from the client portfolio and drive revenue by upselling
8. Research & keep current on emerging online trends and best practices within the Creative Digital Industry.
10. Maintaining profitability of all the projects and completing projects within stipulated timelines.
11. Keeping a track of all the payment milestones for the projects.
12. Being a part of brainstorming sessions with the creative team to facilitate good campaigns.
Read more
Valuepitch
Navi Mumbai, Mumbai
1 - 3 yrs
₹2L - ₹3L / yr
Communication Skills
Software Testing (QA)
MS-Office
Client Servicing
Client Management

B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues. 

 

 

With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world. 


Role & Responsibilities:

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.



skill:

Strong Written and verbal communication
Quick learnier, Management skill

 

Read more
Recruitment-Tech Platform | Remote/ Mumbai

Recruitment-Tech Platform | Remote/ Mumbai

Agency job
via Unnati by Ramya Senthilnathan
Remote, Mumbai
3 - 8 yrs
₹7L - ₹12L / yr
Account Management
Customer Success
Key account management
Recruitment
Client Servicing
+3 more
Work with a hiring-tech startup, ready to disrupt the world of hiring through innovation and a handpicked team to make sure it rises from strength to strength.
 
Our client helps companies to hire the best tech professionals from the country’s top talents. They make it easier for tech startups to find and recruit some of the leading tech minds with the right approach and transparency in their process. Their website allows candidates to create their profiles with current and previous employers, such that these employers can’t access their profiles, while new employers can find them easily. A relationship manager is associated with the candidate to help with interviews, applications, resume building and eventually to negotiate terms.
 
They have unique refer and earn offers for candidates to ensure more talent is attracted to their website, while they provide assured hiring for companies at reasonable fees and replacement guarantees. Preferred by leading companies like Dunzo, Flipkart, Gaana, Rapido, Truecaller, Cred, PharmEasy and more, the company has helped scale many startups in the last 3 years.
 
As a Client Success Manager, you will work in a client-facing role and will be assigned a basket of clients for whom you must ensure to achieve their tech and product hiring goals. You will beexpected to manage a team of Associate Account Managers who will report you.
 
What you will do:
  • Onboarding clients and ensure they understand how best to use the company platform.
  • Understanding client hiring requirements and suggesting suitable candidates from the talent pool
  • Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
  • Navigating the complete recruitment cycle for clients and maximizing hires.
  • Managing the candidate status and communication in our applicant tracking system
  • Developing sustainable relationships by being a main point of contact between key clients and internal teams
  • Negotiating offers between candidates and clients to minimize dropouts
  • Managing a team of Associate Account Managers to achieve team and company-wide targets
  • Working with the Co-Founders directly to define an optimal hiring process for each client

 

 

What you need to have:
  • Bachelor's degree in any field
  • Great English communication both written and spoken
  • Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
  • Ability to pitch company to potential candidates in an engaging and persuasive manner
  • The skill to shortlist candidates as per the desired requirements of the client
  • Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
    • A desire to work in a rapidly scaling startup
Read more
Coconut Media Box LLP

at Coconut Media Box LLP

3 recruiters
Farha shaikh
Posted by Farha shaikh
Mumbai
1 - 4 yrs
₹2L - ₹3L / yr
Client Servicing
Client Management
Communication Skills
Customer Success
Customer Relationship Management (CRM)
  • Coordinate and manage all marketing, advertising and promotional activities of the clients.
  • Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
  • Work on market research to determine market requirements for existing and future prospects/clients.
  • Maintain cordial relation with different media individuals
  • Meet clients on a regular basis to understand their business and requirement.
  • Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
  • Manage the workflow and come up with solutions to execute jobs as per deadlines.
  • Being proactive in suggesting new ideas to clients.
  • Reports and Presentations would be needed on a monthly basis.
  • Create presentations for a new client pitch or big promotions.
Read more
Coconut Media Box LLP

at Coconut Media Box LLP

3 recruiters
Payal Deshmukh
Posted by Payal Deshmukh
Mumbai
1 - 3 yrs
₹2L - ₹8L / yr
Client Servicing
Digital Client Servicing
Client Relationship
Client Handling
Please read below the description for the role: • Coordinate and manage all marketing, advertising and promotional activities of the clients. • Brief the Digital team about the client requirements, and get the job done as per the company’s standard & client’s brief. • Work on market research to determine market requirements for existing and future prospects / clients. • Maintain cordial relation with different media individuals • Meet clients on regular basis to understand their business and requirement. • Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. • Manage the workflow and come up with solutions to execute jobs as per deadlines. • Being proactive in suggesting new ideas to clients. • Reports and Presentations would be needed on a monthly basis. • Create presentations for a new client pitch or big promotions.
Read more
company logo
Agency job
via Acesoft Labs by Kamalesh Velamati
Navi Mumbai, Bengaluru (Bangalore)
8 - 13 yrs
₹12L - ₹29L / yr
Computer Networking
Firewall
Client Servicing
Network Security
Eclipse (IDE)
Job Description: Exp-8 plus. work location- Bangalore. Experience in required skills are 1)CCIE or equivalent exp in Security. 2)Expert level experience on Firewall and ISE.
Read more
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