Client Servicing Specialist

Job Title: Senior/HR Executive (Leadership Hiring)

Location: Indore / Hyderabad

Experience: 3 - 8 Years

Industry Preference: IT Services / IT Consulting

About the Company

Ray Business Technologies is a global IT services and consulting organization with over 16 years of expertise in delivering innovative solutions across AI, Cloud, ERP, CRM, and Digital Transformation. With a presence across India, USA, Canada, Australia, and other regions, the company is known for its CMMI Level 3 and ISO 27001-certified processes, customer-centric approach, and strong global delivery model.

We partner with Fortune 1000 clients and build high-performance teams that drive innovation and business transformation.

Role Overview

We are looking for a dynamic and result-driven HR professional who will lead end-to-end recruitment, campus hiring initiatives, and employee engagement programs for our growing Indore delivery center.

This role requires a balance of strategic thinking and hands-on execution to support business growth through effective talent acquisition and people practices.

Key Responsibilities:

1. Talent Acquisition (Core Focus)

• Manage end-to-end recruitment lifecycle for IT and non-IT roles
• Partner with hiring managers to understand skill requirements and workforce planning
• Source candidates through job portals, social platforms, referrals, and vendor networks
• Drive stakeholder communication and ensure strong candidate experience
• Maintain recruitment metrics (TAT, offer conversion, quality of hire)

2. Campus Hiring

• Design and execute campus hiring strategies across Tier 1/2 colleges
• Build relationships with colleges, placement cells, and training institutes
• Lead campus drives, hackathons, and internship programs
• Develop early talent pipelines aligned with business needs

3. Employee Engagement & HR Operations

• Plan and execute employee engagement initiatives, events, and culture-building activities
• Support onboarding, induction, and employee lifecycle management
• Drive employee satisfaction, retention initiatives, and feedback mechanisms
• Collaborate with leadership on HR policies and people strategy

4. Stakeholder & Process Management

• Work closely with business leaders to align HR strategies with organizational goals
• Ensure compliance with HR processes, policies, and audits
• Contribute to employer branding initiatives

Required Skills & Competencies:

• Strong experience in IT recruitment (mandatory)
• Proven track record in campus hiring programs
• Excellent stakeholder management and communication skills
• Ability to work in a fast-paced, growth-oriented environment
• Strong understanding of HR lifecycle & employee engagement frameworks
• Data-driven mindset with ability to track and improve hiring metrics

Qualifications :

• MBA / PGDM in HR or equivalent
• 3 - 8 years of relevant HR experience in IT/consulting organizations.

Customer Relationship Executive : 

We are looking for a results-driven fresher and (1+ years of experience) to be responsible for designing, running tests on software usability and should be able to visit the client base(delivery and support). The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product.

To be successful as a software tester, you should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyze the results. Ultimately, the software tester should be result-driven, have good communication skills, and have up-to-date knowledge of software programming and software test design.

Software Tester Responsibilities:

●Review software requirements and prepare test scenarios.

●Executing tests on software usability.

●Analyzing test results on database impacts, errors or bugs, and usability.

●Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

●Interacting with clients to understand product requirements(including visiting the client's base whenever required).

●Participating in design reviews and providing input on requirements, product design, and potential problems.

Software Tester Requirements:

●A bachelor's degree in computer science or a related field(Preferably male candidate).

●Up-to-date knowledge of software test design and testing methodologies.

●Understanding of open source projects like ERP, CRM, HRMS, Industry 4.0, etc

●Working knowledge of test techniques and compatibility with various software programs.

●Working knowledge of programming.

●Excellent communication and critical thinking skills.

●Good organizational skills and a detail-oriented mindset.

As a Campus Coordinator, you are expected to perform following tasks:

1. Efficient and effective management in collaboration with candidates, campus hiring managers and T&P team, including communication and calendar management.

2. Data Management, schedule meetings, interviews, HR events and maintain agendas.

3. Managing & coordinating campus recruitment activities.

4. Manage candidate grievances & doubts.

5. Responsible for Pre-joining engagement, on-boarding and documentation of campus joiners.

6. Issuance of Offer/Appointments letter post finalization of candidates.

ONLY MALE CANDIDATES WHO ARE LOCATED IN DELHI NCR AND GURGAON ARE REQUIRED.

WHAT YOU WILL DO

We are seeking a talented and motivated Backend Engineer to join our team, focusing on the design, development, and maintenance of high-performance enterprise software solutions using Java and Spring. In this role, you will be instrumental in designing robust REST APIs and orchestrating complex workflows across a microservice architecture.

Responsibilities:

• Software Development: Design, build, and maintain efficient, reusable, and reliable Java code within Spring Boot Applications and Services
• API Design: Design and implement robust, scalable, and secure RESTful APIs to power front-end applications and third-party integrations. Build high-throughput, high-availability, and low-latency systems
• Microservices Orchestration: Orchestrate data flow and business logic across multiple microservices to ensure seamless end-to-end functionality.
• Database Management: Design schema, interact with, and optimize both NoSQL (e.g., MongoDB) and SQL (e.g., PostgreSQL) databases.
• Code Quality & Tooling: Leverage AI coding tools such as Cursor, CodeX, GitHub Copilot or similar tools to enhance productivity, accelerate development cycles, and maintain high code quality standards.
• Collaboration: Work closely with front-end developers, product managers, and other stakeholders to define, design, and ship new features.
• System Architecture: Participate in architectural discussions, code reviews, mentor and guide junior engineers, and help shape the future direction of our software platform.

REQUIREMENTS 

• 4+ years of relevant work experience in software engineering, preferably enterprise software development
• AI/ML Concepts: An understanding of AI agents, their application in enterprise systems, use of MCP servers and the principles of context engineering.
• Frontend Development: Experience with React, Next.js, component libraries like mui, and an interest in being a full stack developer. An understanding of CSS, HTML DOM is a plus.
• Cloud Experience: Experience with cloud platforms such as AWS, Azure, GCP, or OCI.
• DevOps Practices: Familiarity with Docker, Kubernetes, and CI/CD pipelines.

ABOUT RIA

RIA is a tech company that leverages cutting-edge technology to revolutionize the insurance and healthcare industry. RIA has operations in India and in the US. 

At the core of its operations is the Symphony platform, a Vertical AI platform which can be used for customised decision-making, automation, and data orchestration across Insurance and Health products.  

Symphony can support businesses with its microservices-based architecture and helps modernize and modularize the legacy system. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and increase with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, and the University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Niva Bupa, Acko, Care, ICICI Prudential, etc.

We’re a well-funded company, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

Job Title: Associate / Senior Associate, Sales

Location: Chennai, India

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

1. Excellent Communication Skills required
2. Minimum 6 months in international sales process or 1 year in customer support

Perks

• Salary On 1st
• Incentives upto 1 lakhs

• Handling product and process development, nutrition profiling, claims development, shelf life testing, manufacturing scale up
• Managing projects - working with team on product, process, packaging development, regulatory, nutrition, manufacturing scaling up
• Being the point of contact for client - weekly project tracking, working with the client and other stakeholders to ensure on time in full delivery of the project

Desired Candidate Profile