Client Servicing Specialist

Location: Mumbai

Department: International Business Relations

Industry: Financial Services / Proprietary Trading

Experience Level: Entry-level / Fresher-friendly

Position Overview Are you passionate about global markets, trading strategies, and client relations? We are looking for a sharp, finance-savvy Business Coordinator who will be the first point of contact for our international clients – including top-tier traders and researchers from across the globe. This role blends client-facing communication, market intelligence, and business strategy. As the bridge between clients and leadership, you'll be responsible for profiling client strategies, building strong relationships, and translating insights into actionable inputs for our management team.

Key Responsibilities

• Client Engagement & Strategy Mapping
• Represent the firm during introductory meetings with international clients.
• Understand and map out their trading styles, strategies, and business needs.
• Build lasting professional relationships with traders, quants, and fund managers.
• Business Analysis & Reporting
• Gather detailed insights on client portfolios, market behavior, and trading logic.
• Prepare structured reports and strategic briefs for senior management.
• Maintain well-documented, real-time client interaction logs.
• Meeting & Communication Management
• Coordinate internal and external meetings, ensuring smooth handovers to management.
• Liaise with HR and internal teams to ensure timely follow-ups and client tracking.
• Market Intelligence & Research
• Interact with traders, analysts, and financial researchers to stay updated on market trends.
• Relay valuable intelligence to the management to inform growth strategies.
• Relationship Management
• Proactively address client inquiries and concerns with professionalism.
• Drive high levels of client satisfaction, fostering trust and long-term partnerships.

Who Should Apply?

• If you are pursuing or have completed: MBA in Finance (Full-time or Online) BAF, BBA (Finance), BMS (Finance) Or any finance-related degree with an interest in trading, markets, or client engagement And you have:
• Strong foundational knowledge of financial markets and trading instruments
• Excellent communication and interpersonal skills
• A flair for breaking down complex ideas into simple, structured reports
• Proficiency in MS Office (especially PowerPoint & Excel); familiarity with CRM tools is a bonus Key Skills & Competencies Analytical thinking & financial acumen
• Business communication & client rapport building
• Organizational efficiency & multitasking
• Cultural awareness & global mindset

Why Join Us?

1. Work with a globally diverse clientele and fast-paced financial professionals.
2. Be at the forefront of trading intelligence and strategic business communication.
3. Gain exposure to real-world markets, high-stakes decision-making, and global trading ecosystems
4. Grow with a company that values initiative, learning, and ownership.

12 minutes ago • Visible to anyone on or off LinkedIn

Position - Salesforce Developer

Type - Hybrid

Experience - 6+ years

Location – Bangalore only

Work timings - General IST shift

We are looking for a skilled Salesforce Developer with 6 years of hands-on experience in Salesforce platform development. The ideal candidate will be responsible for managing, configuring, customizing, and enhancing our Salesforce environment to meet business needs. You will collaborate with various stakeholders to design, implement, and maintain Salesforce solutions that drive efficiency and effectiveness in sales, marketing, and customer service operations.

Key Responsibilities:

• Salesforce Administration:

o Manage user setup, roles, profiles, security settings, and permissions.

o Configure and maintain custom objects, record types, fields, page layouts, workflows, process builders, and validation rules.

o Perform regular data management tasks including data import, export, deduplication, and cleaning.

o Ensure platform stability and performance with regular system maintenance.

• Salesforce Development:

o Design and implement custom solutions using Apex, Visualforce, Lightning Components (LWC and AURA), and SOQL.

o Develop and integrate APIs to connect Salesforce with other systems.

o Automate processes with Flow Builder, Process Builder, and custom code.

o Identify opportunities for automation, efficiency, and improved data quality.

o Implement third-party apps from AppExchange as required.

o Stay up-to-date with Salesforce releases and ensure smooth implementation of new features.

Desired skills

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Experience with Agile methodologies and tools like Jira.

• Knowledge of Sales Cloud, Service Cloud, or Marketing Cloud is a plus.

• Familiarity with Salesforce AppExchange solutions.

• Proficiency in Salesforce Lightning experience.

• Strong knowledge of Salesforce features like Reports, Dashboards, Process Builder, Flows, Workflow Rules, and custom objects.

• Proficiency in Apex, SOQL, Visualforce, and Lightning Web Components.

• Understanding of integration technologies (REST/SOAP APIs).

• Experience with data migration and management tools (e.g., Data Loader, Workbench).

Qualifications:

• Masters/Bachelor's degree in Computer Science, Information Technology, or a relevant field.

• Salesforce certifications such as Salesforce Administrator, Salesforce Platform Developer I and II

What You’ll Do:

• Improve website rankings on Google and other search engines.
• Research keywords and optimize content.
• Build high-quality backlinks.
• Analyze website performance using tools like Google Analytics.

What We’re Looking For:

• Familiarity with tools like SEMrush or Ahrefs.
• Understanding of keywords, backlinks, and analytics.
• Passionate about digital marketing.

Why Join Us?

• Work on exciting projects.
• Grow your skills with a supportive team.

Android Developer

Experience 3-8 years

Job Qualifications and Skill Sets(T3-T4)

T3

1. Full-time undergraduate degree or above in computer and related majors

2. More than 3 years of Android development experience, proficient in Java/Kotlin language.

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to write high-quality code.

4. Understand performance optimization and be familiar with underlying principles such as Android framework, multi-threading, data storage, and network communication.

5. Have strong ability to analyze and solve problems, learn quickly, withstand pressure, and communicate and collaborate.

6. Proficient in the use of mainstream tripartite frameworks

T4

1. Full-time undergraduate degree or above in computer and related majors

2. More than 5 years of Android development experience, proficient in Java/Kotlin language.

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to implement reusable components with high quality.

4. Familiar with performance optimization, familiar with underlying principles such as Android framework, multi-threading, data storage, network communication, etc.

5. Have strong ability to analyze and solve problems, learn quickly, withstand pressure, and communicate and collaborate.

6. Applicants with experience in large-scale IM systems, social/community APPs, and front-line Internet product development will be given priority.

7. Applicants with development experience in large-scale project performance optimization, engineering efficiency optimization, cross-platform solutions, etc. will be given priority.

8. Be familiar with one or more third-party source codes. You need to be familiar with and understand design patterns and Android source codes.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn or message your number/ id on the cut short chat.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Minimum of 4+ years of experience in Java development

• Experience delivering Services (REST, SOAP) and Web applications in Micro services architecture
• Experience developing and deploying Java solutions to cloud
• Experience in Spring Boot and components of Spring framework
• Experience in a JavaScript framework such as Angular or React
• Experience in TDD using Junit or similar frameworks

·       Experience in Design Patterns and service oriented architectural principles, Data structures and Algorithms.

·       Individual should be an active participant in the product design and code reviews for self and team and can competently review any aspect of their product or major sub-system.

·       Experience in SQL, Unix skills.

·       Good communication Skill