Client Servicing Specialist

Role Overview:

We are looking for a results-driven Performance Marketing Sr. Associate who will not only manage paid marketing campaigns but also take ownership of moving core business metrics such as revenue, CAC, ROAS, and contribution margins. This role requires a balance of execution, analytical thinking, and cross-functional collaboration with category, content, creative, and product teams.

Key Responsibilities:

Campaign Execution & Growth

• Independently plan, launch, and manage paid campaigns across Google Ads, Meta (Facebook, Instagram), and other digital platforms.
• Own end-to-end campaign execution from strategy to delivery, ensuring alignment with business objectives.
• Scale campaigns while maintaining efficiency on key performance indicators (CPA, ROAS, CM).

Analytics & Business Impact

• Track and analyze marketing performance not only at the campaign level (CTR, CPC, CPA, ROI) but also at the business impact level (Revenue growth, CM1, CM2, Baseline contribution).
• Perform detailed RCA (root cause analysis) for metric fluctuations and provide actionable insights to drive growth.
• Develop dashboards and reporting structures for transparent visibility of performance metrics.

Optimization & Experimentation

• Drive continuous A/B testing on creatives, audiences, landing pages, and messaging.
• Coordinate  with content and creative teams to ensure impactful storytelling that drives conversions.
• Proactively test new ideas, channels, and formats that can unlock step-jump growth.

Cross-functional Collaboration

• Work closely with category managers to align campaigns with puja calendar, seasonal spikes, and product launches.
• Collaborate with CRM, product, and influencer teams to drive multi-channel impact beyond just paid performance.
• Contribute to brainstorming and execution of branding + performance initiatives that improve baseline business metrics.

Requirements:

• 2+ years of experience in performance marketing with proven results in scaling campaigns and driving business growth.
• Strong understanding of paid media platforms ( Meta Ads Manager, etc.).
• Advanced Excel/Google Sheets skills for reporting and analysis.
• Strong analytical mindset with ability to link campaign performance to business outcomes.
• Excellent communication skills and ability to work cross-functionally.
• Problem-solving attitude with ownership to drive business results, not just campaign metrics.

• Total experience of 10-12 years with excellent credentials in BI/DW and having retail domain experience
• Minimum 5 years of project management experience delivering medium to large engagements
• Experience in Agile project management and scrum methodology
• Must have experience of delivering engagements with Azure Data Platform (Azure, Databricks, ADF, PySpark) and/or Microstrategy/Business Objects
• Should be able to plan, manage and execute projects end to end independently
• Should have experience of drafting SOWs, project status reports and financials management

Java Tech Lead (5–6 Years Experience)

About the Role

We are seeking a highly skilled Java Tech Lead with 5–6 years of hands-on experience in backend engineering, architecture design, and leading development teams. 

The ideal candidate will combine strong technical expertise in Java frameworks with a deep understanding of system design, scalability, and performance optimization.

This role involves technical leadership, code reviews, and architectural decision-making for complex enterprise systems — with occasional exposure to analytics-driven and Python-based components.

Key Responsibilities

• Architect, design, and develop scalable backend systems using Java (Quarkus, Spring Boot, Spring, Java EE).
• Own the architecture — ensure modular, extensible, and high-performance service design.
• Lead and mentor a team of developers; conduct code reviews, enforce best practices, and ensure high code quality.
• Collaborate with cross-functional teams (frontend, DevOps, product, data) to deliver integrated, end-to-end solutions.
• Design and optimize database schemas (MySQL, PostgreSQL) and ensure efficient query performance.
• Implement and maintain microservices and distributed systems with strong fault tolerance and observability.
• Drive the adoption of modern development workflows — Git branching strategy, CI/CD, and code quality automation.
• Analyze system performance bottlenecks, implement monitoring, and ensure smooth production deployments.
• Contribute to architecture reviews, technical documentation, and design discussions.
• Occasionally contribute to Python-based analytics modules or automation scripts.
• Work with AWS cloud services (EC2, S3, RDS, Lambda) for deployment, scaling, and infrastructure automation.

Required Skills & Qualifications

• 5–6 years of professional experience in backend application development using Java.
• Strong proficiency in Java frameworks: Quarkus, Spring Boot, Spring, Java EE.
• Proven experience in architecture design, system decomposition, and microservices design principles.
• Solid understanding of object-oriented design (OOD), design patterns, and SOLID principles.
• Strong experience with relational databases (MySQL, PostgreSQL) and query optimization.
• Good understanding of event-driven systems, RESTful APIs, and asynchronous processing.
• Proficiency in Git for version control and team collaboration.
• Strong analytical and debugging skills; ability to diagnose complex production issues.

Good to Have

• Hands-on experience with Python for data processing or analytics integrations.
• Familiarity with AWS cloud architecture and cost optimization practices.
• Experience with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI).
• Knowledge of Docker/Kubernetes for containerized deployments.
• Exposure to NoSQL databases (MongoDB, DynamoDB, Cassandra).
• Experience with message queues (Kafka, RabbitMQ, or AWS SQS).
• Understanding of system scalability, caching (Redis/Memcached), and observability stacks (Prometheus, Grafana, ELK).

Soft Skills

• Strong leadership, mentoring, and communication skills.
• Proven ability to drive technical decisions and balance short-term delivery with long-term architectural health.
• Collaborative mindset — works closely with product, design, and operations teams.
• Passion for clean architecture, high performance, and continuous improvement.
• Self-driven with a strong sense of ownership and accountability.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Position Overview:

We are seeking a creative and dynamic Product Branding Specialist with a strong background in software products. This role involves developing and executing our branding strategy, social media strategy, lead generation activities, and YouTube content strategy specifically tailored to our HRMS software product. The ideal candidate will have proven experience in digital marketing, social media management, and lead generation within the software industry.

Key Responsibilities:

Branding:

Brand Strategy Development:

·      Create and implement a comprehensive branding strategy aligned with company values, business goals, and unique aspects of the HRMS software.

·      Conduct market research to identify opportunities for brand differentiation.

Brand Identity:

·      Oversee the creation and maintenance of brand guidelines for software products.

·      Ensure consistent application of brand guidelines across all marketing materials and communications.

Content Creation:

·      Collaborate with designers and content creators to produce high-quality visual and written content.

·      Develop compelling narratives and case studies that resonate with the target audience in the software industry.

Social Media Strategy:

Strategy and Planning:

·      Develop a robust social media strategy to increase brand awareness and engagement for software products.

·      Create and manage a social media content calendar focused on software-related content.

Content Management:

·      Produce, curate, and manage published content across all social media platforms.

·      Monitor and respond to comments, messages, and user-generated content.

Analytics and Reporting:

·      Track and analyze social media metrics to measure campaign effectiveness.

·      Provide regular reports and insights to inform strategy adjustments.

Lead Generation:

Strategy Development:

·      Develop and implement lead generation strategies to drive qualified leads to the sales team.

·      Utilize a mix of digital marketing tactics including SEO, PPC, email marketing, and content marketing.

Campaign Management:

·      Plan, execute, and optimize lead generation campaigns.

·      A/B test landing pages, email campaigns, and ad creatives to maximize conversion rates.

Lead Nurturing:

·      Develop and manage lead nurturing campaigns to move prospects through the sales funnel.

·      Collaborate with the sales team to ensure seamless lead handoff and follow-up.

YouTube Strategy:

Content Strategy:

·      Develop a YouTube content strategy that aligns with brand and marketing goals, focusing on the HRMS software product.

·      Plan and produce engaging video content highlighting software features, benefits, and use cases.

Channel Management:

·      Manage the YouTube channel including uploading videos, writing descriptions, and optimizing metadata.

·      Engage with the audience through comments and community posts.

Analytics and Optimization:

·      Monitor YouTube analytics to track performance and identify areas for improvement.

·      Optimize video content for SEO and viewer retention.

Qualifications:

·      Proven experience in branding, social media management, lead generation, and YouTube strategy, specifically for software products.

·      Strong understanding of digital marketing principles and best practices in the software industry.

·      Excellent written and verbal communication skills.

·      Proficient in using social media management and analytics tools.

·      Creative thinker with strong problem-solving skills.

·      Ability to work independently and as part of a team.

Preferred Qualifications:

·      Familiarity with SEO and PPC advertising.

·      Previous experience in a similar role within the software or technology industry.

Role: Senior Full Stack Java Developer

Company: Feuji Software Solutions Pvt Ltd.

Mode of Hire: Permanent Position

Experience: 5 – 8 years

Work Location: Hyderabad, India

About Feuji

Feuji, established in 2014 and headquartered in Dallas, Texas, is a rapidly growing global technology services provider. With strategic locations including a Nearshore facility in San Jose, Costa Rica, and Offshore Delivery Centers in Hyderabad, and Bangalore, we cater to a diverse clientele.

Our team of 400+ talented engineers specialize in delivering cutting-edge solutions in managed cloud services, cybersecurity, product and quality engineering, and data-driven insights. Collaborating with industry leaders such as Microsoft, HP, GSK, and DXC Technologies, we empower organizations to achieve their business goals.

At Feuji, we prioritize creating 'Happy Teams' and fostering a culture of innovation, growth, and excellence.

Position Summary

The Senior Software Engineer is responsible for the design, development, quality, and release of our organization's web and mobile applications.

Essential Functions

• The Senior Software Engineer is responsible for the design, development, and release of our organization's web and mobile applications. 

• Working closely with Product owners and other stakeholders to understand the business need and design software solutions to meet the product requirements 

• Develops applications using Application programming interfaces (APIs) and service-oriented architecture 

• Develops unit and automation test scripts under the test-driven development lifecycle 

• Contributes to the coding best practices by participating in code reviews and supporting code merges and releases.

Education

• Bachelor's Degree Computer Science, Engineering, or related field preferred

Work Experience

• Typically 5+ years Hands-on object-oriented programming in Java and Javascript (UI) frameworks

Skills

• Understanding of all phases of Software development life cycle

• Software Development Experience with Java

• Experience with UI modern framework like AngularJS or ReactJS

• Experience with microservice architecture, end-to-end UI/API integration, and knowledge of API protocols like REST, gRPC, and graphQL

• Familiar with coding and testing best practices as well as ability to understand complex business problems and design high quality technical solutions.

• Knowledge about the Caching technologies and DBMS technologies like Oracle or MySQL, Postgres, MongoDB

• Strong Problem-solving, communication and organizational skills

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Position: Technical Architect

Location: Hyderabad

 Experience: 6+ years

Job Summary:

We are looking for an experienced Technical Architect with a strong background in Python, Node.js, and React to lead the design and development of complex and scalable software solutions. The ideal candidate will possess exceptional technical skills, a deep understanding of software architecture principles, and a proven track record of successfully delivering high-quality projects. You should be capable of leading a cross-functional team that's responsible for the full software development life cycle, from conception to deployment with Agile methodologies.

Responsibilities:

●       Lead the design, development, and deployment of software solutions, ensuring architectural integrity and high performance.

●       Collaborate with cross-functional teams, including developers, designers, and product managers, to define technical requirements and create effective solutions.

●       Provide technical guidance and mentorship to development teams, ensuring best practices and coding standards are followed.

●       Evaluate and recommend appropriate technologies, frameworks, and tools to achieve project goals.

●       Drive continuous improvement by staying updated with industry trends, emerging technologies, and best practices.

●       Conduct code reviews, identify areas of improvement, and promote a culture of excellence in software development.

●       Participate in architectural discussions, making strategic decisions and aligning technical solutions with business objectives.

●       Troubleshoot and resolve complex technical issues, ensuring optimal performance and reliability of software applications.

●       Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.

●       Define and enforce architectural patterns, ensuring scalability, security, and maintainability of systems.

●       Lead efforts to refactor and optimize existing codebase, enhancing performance and maintainability.

Qualifications:

●       Bachelor's degree in Computer Science, Software Engineering, or a related field. Master's degree is a plus.

●       Minimum of 8 years of experience in software development with a focus on Python, Node.js, and React.

●       Proven experience as a Technical Architect, leading the design and development of complex software systems.

●       Strong expertise in software architecture principles, design patterns, and best practices.

●       Extensive hands-on experience with Python, Node.js, and React, including designing and implementing scalable applications.

●       Solid understanding of microservices architecture, RESTful APIs, and cloud technologies (AWS, GCP, or Azure).

●       Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

●       Should create automation test cases and unit test cases (optional)

●       Proficiency in database design, optimization, and data modeling.

●       Experience with DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes).

●       Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

●       Strong communication skills, both written and verbal, with the ability to effectively interact with cross-functional teams.

●       Prior experience in mentoring and coaching development teams.

●       Strong leadership qualities with a passion for technology innovation.

●        have experience in using Linux-based development environments using GitHub and CI/CD

●       Atlassian stack (JIRA/Confluence)

• Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.

• Responsible for the P&L of the department.
• Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
• Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
• Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
• Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
• Collaborate with the team and be accountable for all deliverables of team members.
• Develop strategic short/ long range plans to ensure on-time project completion.
• Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
• Collaborate with leadership in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
• Hire and grow the team as per the organization's requirements with Human Resources.
• Analyze current operational processes and performance, recommending solutions for improvement.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles. 
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
• Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.