Client Servicing Specialist

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Art Director

Experience Level: 5+ years

Location: Bangalore, Onsite

Roles and Responsibilities:

1. Driving Organization Culture:

● Play an active and supportive role in driving the vision for the company in coordination with the Copy and SM and communicating the same to the employees within the Team

● Focus on Leadership actions impacting team members' performance to create better customer experiences and business results.

● Key focus on trying to plug any existing issues within the Organization as a whole

● Setting the democratic leadership tone for the organization

2. Business Strategy, Direction & Positioning:

● Involvement in existing brand strategy discussions and brainstorming sessions

● Develop creative programs and design concepts that meet the business objectives of the organization and that advance the brand strategies

● Lead initiatives and define future brand design direction

● Ensure design quality and that design directives are followed.

● Knowledge of the strategic direction of all accounts handled by his/her team

3. Account Mining & Partnerships:

● Work collaboratively with the SMM and strategy team to develop innovative concepts

identify potential problems, and formulate recommendations

● Contributing to pitch presentations

4. Account Management:

● Detailed knowledge of the design strategy formulated for different brands.

● Ensure effective and timely implementation of strategies

● Communicate and represent the brand from the design perspective, in and outside the design team

● Briefing and managing social media and development teams

● Take regular feedback from the client regarding the quality of work and areas of improvement

● Attend important and strategic Client meetings

5. Team Management:

● Foster growth and skill development of team members

● Creative Direction. Helping to drive innovation and creativity within the team

● Internal communication to streamline and standardize service quality in line with Moshi Moshi’s positioning

● Provide leadership of the account team and client, and ensure best-in-class work is delivered consistently.

6. Planning and prioritizing the team’s work:

● Improving the tracking and monitoring of team members as they progress through their work and skill set, and providing support such as counseling and extra training, where needed

● Project Manage work and ensure all deadlines are met

● Actively participate in the hiring process as part of interviewing and assessing candidates for their team as per the requirements of the accounts.

● Keep a tab/lower the attrition factors within the team and advise and inform the management accordingly

● Training Needs Analysis and other Employee Development activities of new joiners and team members

● Track and report the length of time for the training required on various training modules and suggest improvements to the company

● Perform Quarterly Evaluations and Annual Appraisals for the team members periodically and update the HR and Management on the progress

● Strong Inter – department coordination to avoid any confusion

Moshi Moshi is looking for a talented and experienced Associate Art Director to join our Digital Marketing Team in Bangalore. If you are passionate about Designs larger than life. - You are meant for this role!

Trainer who can trained to 20 people

 communication, training program design, and knowledge of adult learning. 

• Graduate/ PG from Tier-1 colleges (preferably MBA in Sales and Marketing)
• Minimum 3 years of experience in E– Commerce Marketing
• Thorough understanding of e-commerce marketing, including search engine optimization, keyword bidding and online tracking systems
• Ability to think strategically and structurally while solving growth problems
• A problem-solving mindset and willingness to challenge the established norms
• Experience with data analytics
• Extensive knowledge of Amazon Advertising (AMS), Amazon Display, DSP, Flipkart ADP and Flipkart PLA is required
• Understanding of Facebook Business Manager, TikTok Ads, etc. is a plus

Responsibility:

• Implement accounting systems and processes.
• Reconcile income statements.
• Prepare monthly financial reports.
• Analysing the company’s financial systems and procedures.
• Conducting internal and external audits.
• Control the master data of the general register.
• Review and release online banking payments.
• Ensure compliance with state revenue service.
• Provide ongoing accounting and reporting support.
• Manage the full financial process.
• Preparing budgets, annual reports and strategies.
• Preparing and forecasting budget reports.
•  Providing assistance with tax planning.
•  

Role Requirement:

• Bachelor's degree in accounting.
• Certificated Public Accountant or accredited to a reputed institution
• Fully compliant as a tax practitioner.
• Filing of corporate tax returns.
• Experience in providing financial advice.

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.

The job responsibilities include:

• Assist in establishing email marketing for our brand.
• Create automations and user journeys
• Manage day-to-day email production including campaign creation, QA and deployment.
• Assist in management of the growth and maintenance of the email database – including new sign-ups and opt-outs
• Help manage reporting on email metrics and produce insights to ensure our program continuously improves
• Manage email production with internal and external resources
• Participate in the production of all email initiatives from conception to deployment
• Assist in copywriting and editing of email content
• Perform daily engagement activities on social media channels
• Create a community of pet owners & enthusiasts across social media channels
• Responsible for organic growth of social media outreach
• Bring in fruitful PR collaboration & engagement ideas to build a recall value of the brand digitally