About Debox:
Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.
From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.
Role: Client Servicing Specialist
Location: Thane (Mumbai)
Work Experience: 3-4 Years
Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.
Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.
Job Description:
- Continuous benchmarking of clients competitors and industry practices
- Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
- Research on industry trends, promotions, business cycles and retention rates
- Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
- Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
- Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
- Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
- Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
- Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
- Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
- Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
- Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
- Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings
Required Skills:
- Excellent communication and presentation skills
- Ability to manage various types of clients
- Good analytical skills and data orientation (should be good with excel and data analysis)
- Excellent in Time Management
- Ability to manage and get work done through the teams
Subodh Popalwar
Software Engineer, Memorres
About Debox
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Binding of UI elements to JavaScript object models
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Work in a cross-functional team to deliver a complete user experience.
Developer must expertise into MongoDB, Express, Node.js, & React.
Create Unit and Integration tests to ensure the quality of code.
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Setting objectives and goals for the team and also track progress
Hiring from Within and from Outside
Performance Appraisals
BackOffice operation
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Project / Process:
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Develop and manage client portfolios.
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Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
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Own the product knowledge base
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Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
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Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
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Software Engineer, Memorres