Mobile Automation tester

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About the job

Whirldata Inc. is an AI/Data Sciences/App Dev company established in 2017 to provide management and technology consulting services to small and medium enterprises across the globe. We are headquartered in California and our team works out of Chennai. The specific focus is on

1. Helping clients identify areas where Data Sciences and AI-based approaches can increase revenues, decrease costs or enhance customer engagement experience
2. Help clients translate business needs into process flows for exploratory and cutting-edge applications
3. Provide appropriate and targeted solutions that can achieve the planned objective

Whirldatas management team consists of individuals with a combined 45+ years of management and technology consulting experience, spanning multiple verticals such as finance, energy, retail, manufacturing and supply chain/logistics. Please look up our website and go through the blogs/videos/articles to find out more about us.

Working Philosophy

Whirldata works on the principle that, larger business goals come first and any technology-intensive solutions need to support necessary business goals. Hence all engagements start as a management consulting exercise and solution building follows after a thorough understanding of business needs.At Whirldata, we put our minds together, mix technology, art & math to deliver a viable, scalable and affordable business solution. We are passionate about what we do because we know that our work has the power to improve businesses. You can join our team working at the forefront of new technology, solving the challenges that impact both the front-end and back-end architectures, and ultimately, delivering amazing global user experiences.

Who we are looking for:

Full Stack Engineer (Position based in Chennai)

The following criteria are mandatory requirements and we strongly encourage that you apply only if you meet all these criteria:

1. Minimum 3 years of work experience

2. Proven capability to understand clients business needs

3. At least one demonstrable stint of architecting a database from scratch

4. Multiple programming language capabilities a must. In-depth knowledge of at least one programming language

5. Willingness to wear multiple hats depending on our business needs will be a priority

6. At least 2 years of hands-on experience in front-end development

7. Knowledge of current tools, platforms and languages an absolute must

8. Hands-on experience in cloud technologies and project management capabilities will be considered favourably

What do you get in return

• AI, Data Sciences and App dev require individuals who are both business and tech-savvy. We will turn you into one and make you a rockstar!
• You will get to work in an environment where your effort helps the customer and you will get to see it
• We will provide on-the-job training that will make you a doer and not a talker on data sciences, AI and app dev
• Opportunities to shine and pave your own way forward. We are good at identifying your talents and providing a platform where you will get immense satisfaction from demonstrating the same.
• Of course - we will pay you well too!

If you are interested - please apply with a small note with your thoughts on why you find this opportunity exciting and why you are willing to consider a move.

Job Description

We are a growing company looking for an efficient systems engineer to help us expand our computing infrastructure. The systems engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

To be successful in this position, the systems engineer should be a highly motivated, results-driven individual who can create the perfect solution for our organization's higher-level needs. The best candidate will also be an excellent listener and communicator, with the ability to explain why their solutions are the best fit for us.

Responsibilities:

Overseeing the development and installation of new networking and computing infrastructures.

Selecting the best possible solutions using knowledge of a wide range of available technologies.

Monitoring systems in the existing network to ensure there are no productivity set-backs.

Installing and configuring operating systems and application software.

Implementing best practices for system security and data backups.

Anticipating potential issues or bottlenecks and identifying possible solutions.

Troubleshooting and resolving all technical issues when they arise.

Provide detailed specifications for proposed solutions including materials, manpower and time necessary

Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Liaising with vendors and keeping relevant stakeholders up to date with developments.

Systems Engineer Requirements:

Bachelor's degree in computer science, information systems, or related field (Master's preferred).

Proven track record of installing, configuring, and troubleshooting UNIX-based systems.

Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).

Familiarity with administration, performance tuning, and system monitoring.

Good communication skills (written, verbal, and face-to-face).

Experience-3-4years

Salary- 10LPA

Industry

Information Technology & Services

Industry

Information Technology & Services

Employment Type

Full-time

• Write, test, debug and ship code and gather feedback on the scale, performance, security to incorporate back into the platform. 

• Work with the founders to identify complex technical problems and solve them. 
• Work with the product design and client experience development team to support 

them with scalable services 

• Feed into the overall mission and vision of the eParchi’s platform over the period of the coming months and years. 

• An ability to perform well in a fast-paced environment 
• Excellent analytical and multitasking skills.