11+ Balsamiq Jobs in Mumbai | Balsamiq Job openings in Mumbai

Role and Responsibilities:

·        Lead the vision of our product and consumer experiences

·        Own the end-to-end design/ UX of YouShd’s applications, design simple and clean visual UI, and create wireframes, prototypes, and pixel-perfect mocks

·        Work with the tech team to get your ideas built

·        Conduct user research, come up with user personas, both informally and in structured studies, and analyze and present findings so we all can understand our users better

·        Set the standard for what great design entails and help your team achieve that standard

·        Build and maintain a design system to achieve consistency across our applications

Skills and Experience:

·        2+ years of experience in product design

·        Work with wireframing tool of choice (Balsamiq, Pencil, Axure, Whimsical, Mockflow, etc.) to create low fidelity and high fidelity wireframes

·        Convert any wireframes into mockups using Figma, Sketch, etc.

·        Find design inspirations related to the idea proposed and do independent research

·        Demonstrated experience of leading complex projects independently under tight timelines

·        Detail orientation, execution excellence and entrepreneurial spirit

·        First-principles led problem-solving attitude

Nice to Haves:

·        Experience with frontend web or mobile development

·        Previous experience working in an Agile environment with scrums and sprints

Requirements:

• Must have proficiency in Python
• At least 3+ years of professional experience in software application development.
• Good understanding of REST APIs and a solid experience in testing APIs.
• Should have built APIs at some point and practical knowledge on working with them
• Must have experience in API testing tools like Postman and in setting up the prerequisites and post-execution validations using these tools
• Ability to develop applications for test automation
• Should have worked in a distributed micro-service environment
• Hands-on experience with Python packages for testing (preferably pytest).
• Should be able to create fixtures, mock objects and datasets that can be used by tests across different micro-services
• Proficiency in gitStrong in writing SQL queriesTools like Jira, Asana or similar bug tracking tool, Confluence - Wiki, Jenkins - CI tool
• Excellent written and oral communication and organisational skills with the ability to work within a growing company with increasing needs
• Proven track record of ability to handle time-critical projects

Good to have:

• Good understanding of CI/CDKnowledge of queues, especially Kafka
• Ability to independently manage test environment deployments and handle issues around itPerformed load testing of API endpoints
• Should have built an API test automation framework from scratch and maintained it
• Knowledge of cloud platforms like AWS, Azure
• Knowledge of different browsers and cross-platform operating systems
• Knowledge of JavaScript
• Web Programming, Docker & 3-Tier Architecture Knowledge is preferred.
• Should have knowlege in API Creation, Coding Experience would be add on.
• 5+ years experience in test automation using tools like TestNG, Selenium Webdriver (Grid, parallel, SauceLabs), Mocha_Chai front-end and backend test automation
• Bachelor's degree in Computer Science / IT / Computer Applications

Job Requirements:

Intermediate Linux Knowledge

• Experience with shell scripting
• Familiarity with Linux commands such as grep, awk, sed
• Required

Advanced Python Scripting Knowledge

• Strong expertise in Python
• Required

Ruby

• Nice to have

Basic Knowledge of Network Protocols

• Understanding of TCP/UDP, Multicast/Unicast
• Required

Packet Captures

• Experience with tools like Wireshark, tcpdump, tshark
• Nice to have

High-Performance Messaging Libraries

• Familiarity with tools like Tibco, 29West, LBM, Aeron
• Nice to have

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Experience - 5- 12 years

Compensation - fixed pay + Variable pay (Revenue sharing)

No. of vacancies – 3 (Doha, UK, South Africa market)

Employment Type - Full-Time Consultant

. Candidates should have sales experience of any of the above market.

. Candidate should have sales experience in the IT services/Data industry, solution selling to BFSI /Banking Industry.

. Doha candidate should be able to speak Arabic. (Candidate already settled in Doha/Dubai will be preferred.)

. Candidates who have experience to work in UK and South Africa market should be willing to travel or ready to relocate after some time.

Job Highlights -

. S/He will be responsible for generating new revenue by prospecting and signing brand new clients, as well as growing business volume with them via expansion into new buying centers/divisions.

. S/He will manage multiple client relationships and be responsible for the end-to-end sales process and revenue cycle.

. Identify new opportunities and manage end-to-end sales pipeline and process with new prospects within specified industry vertical markets.

. Identify organizations/Lines of Business and their key decision makers in need for analytics services.

. Work hand-in-hand with sales leaders and consulting colleagues to articulate DPA’s differentiation, value proposition; and highlight business benefits and value.

. Formulate and drive demand generation campaigns to achieve business goals.

. Structure and negotiate contract and SOW (Statement of Work) commercial terms and conditions terms with prospective business partners.

. Actively contribute to DPA’s thought leadership and provide proactive input for developing next generational offerings and solutions in Analytics.

About The Company: 

Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.

Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress

Position Statement:

The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.

Key Responsibilities:

• Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
• Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
• Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
• Contributing to Marketing & white papers.
• Working with Finance on billing and invoicing issues.
• Resource planning, coordinating with RMG, TA etc.
• Monitoring Revenue Leakage and GM improvement.
• Project Governance & Risk - Effort, Time and Cost.
• Project scope/timeline deviation / Tracking CR with Client stakeholders.
• Skip-level meetings with TL, STE & TE.
• New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
• Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
• Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
• Supports new business proposition to bid management/account management team.
• Promotes Existing Ips and creates new Ips for our clients.
• Grows the account from the current bucket size.
• Improves Customer Satisfaction for their respective accounts.

Required Experience:

• 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
• 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
• Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
• Possesses strong BFSI domain knowledge (Preferred Indian clients)
• Strong delivery and technology excellence.
• Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
• Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
• Accountable for Revenue targets and maintaining good Gross Margin.
• Delivering ROI & BVR on Automation for the client.
• Should possess and have a good understanding of Test automation solutions and implementation.

Professional Qualification:

• B.Sc./ B. Tech / B.E. / MCA / MBA
• Possess 1-2 globally accepted certifications.
• Should have scored a minimum of 60% of marks throughout all academic levels

We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.

Job Summary:
We're looking for a smart get-things-done attitude Sales Executive. Your primary focus would be to run Sales for our products Societynmore and GateSecure - engaging with clients, and presenting online/in-person demos. You'll be responsible for Lead Generation leveraging your expertise and different strategies for rider and driver marketing. Building client relations and helping the product development with client feedback will essential.

Duties and Responsibilities:

1) Your responsibility shall include marketing the Online product offered by Societynmore in the the area of Cooperative Housing and Commercial societies primarily for Mumbai & Pune market.

2) Co- ordinating with our development Vendors, Managers/Committee Members of Co-operative Society clients of the company as and when required for matters relating to our Society management portal.

3) You need to acquire and build complete knowledge of the online Modules offered by the Company for your own understanding and contributing to the marketing activity for the company product. Please note for the purpose of Sales, all weekends (Saturday & Sunday) shall be working. There will be a weekly off on Monday.

Required Skills:

1) Presentation Skills with Good Communication.