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Job Summary

The Surveillance Support Executive is responsible for monitoring live CCTV feeds, identifying unusual activities, preparing incident reports, and supporting the smooth functioning of 24×7 surveillance operations. The role requires strong attention to detail, quick decision-making, and effective communication while working in a fast-paced monitoring environment.

Key Responsibilities

1. Monitoring & Incident Management

• Monitor live CCTV feeds and surveillance systems in real time.
• Immediately identify and report any suspicious, unsafe, or unusual activities.
• Escalate critical incidents to Team Leads/Managers as per SOP.
• Maintain accurate logs of events and activities throughout the shift.

2. Reporting & Documentation

• Prepare detailed incident reports with timelines, screenshots, and observations.
• Maintain shift-wise documentation, handover notes, and daily activity logs.
• Ensure timely data entry and update of surveillance records.

3. Operational Support

• Support Team Leads in coordinating shift operations.
• Conduct routine system health checks (camera status, connectivity, alerts).
• Report any technical issues related to cameras, NVRs, or monitoring systems.

4. Compliance & SOP Adherence

• Follow all standard operating procedures (SOPs) for monitoring and reporting.
• Adhere to client-specific protocols and confidentiality guidelines.
• Ensure compliance with data security standards.

5. Coordination & Communication

• Communicate proactively with internal teams, technical support, and clients when required.
• Provide clear and timely handovers at shift changes.
• Maintain professional communication at all times.

Required Skills & Qualifications

• Minimum HSC/Graduate in any discipline.
• 0–2 years of experience in CCTV monitoring / BPO / security operations (freshers welcome).
• Strong observation skills with the ability to multitask.
• Basic computer proficiency (MS Office, email etiquette).
• Good verbal & written communication skills.
• Ability to work in 24×7 rotational shifts, including nights.
• Calm and composed under pressure with a high level of integrity.

Preferred Skills

• Experience in remote monitoring / security control room operations.
• Knowledge of CCTV systems, NVR/DVR, and surveillance tools.
• Ability to prepare incident logs and documentation accurately.

Benefits

• 5 days working with rotational weekly offs
• Night shift allowance (if applicable)
• Growth opportunities in surveillance & security operations
• Professional work environment