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Role/Title: ASCP Functional consultant (Exp - 4 to 15 yrs.)

Location: Noida/Pune/Bangalore/Hyderabad/Chennai

Primary Skills/expertise: ASCP, MFG/MRP, MPS, WIP, BOM

Role & Responsibilities   

Functional Consultant with min 6-8 years of experience.

Skills –

• Oracle VCP-EBS - Advanced Supply Chain Planning (ASCP, MFG/MRP, MPS Planning Expert)

Detailed Job Description:          

• Strong experience in Oracle ASCP, MRP, MPS Planning and Manufacturing
• Good knowledge of Oracle EBS, Mfg., WIP, BOM
• Having done at least one end to end implementation of Oracle EBS Mfg. with primary focus on VCP modules
• Good knowledge of Supply Chain Management related business processes and Oracle configurations / functional setups, profile options, flex-fields, functional interfaces for R12 EBS
• Should have worked on customizations, Reports, interfaces etc. over MSC schema
• Understanding of software development methodologies, development processes, change management, and deployment procedures
• Experience with gathering user requirements, understanding and interpreting requirements specifications
• Ability to analyze, trouble shoot and effectively communicate functional details to end users
• Worked with Oracle Technical Support on SR resolution
• Self-motivated team player with ability to work independently as well as part of a team
• Strong analytical and problem-solving skills along with written and verbal communication skills
• Good to have – SQL-query knowledge, well known about VCP & Oracle-EBS Mfg. Tables, scheduling tools.
• Should have good understanding of Oracle-EBS Integrations with VCP
• Should have experience in client facing.
• Experience in working with multiple teams.
• Flexible in timings
• Expert in writing functional specifications
• Should able to understand holistic planning solution of customer
• Must have experience in Creation of different test scripts, doing testing, UAT support

Key Responsibilities:

Design, develop, and implement SAP CPI (Cloud Platform Integration) and SAP PI/PO interfaces.

Work on end-to-end integration scenarios across SAP and non-SAP systems.

Develop IFlows, mappings (Graphical, XSLT, Java), and configure adapters.

Perform integration testing, troubleshooting, and performance optimization.

Collaborate with functional and technical teams to understand business requirements.

Monitor, support, and enhance existing integration solutions.

Ensure documentation of configurations, technical designs, and integration flows.

Key Skills & Expertise:

Strong hands-on experience in SAP CPI / HCI.

Solid experience with SAP PI/PO (Single Stack).

Expertise in REST, SOAP, OData, SFTP, IDOC, RFC integrations.

Knowledge of XML, JSON, Groovy scripting, and API management.

Experience in handling end-to-end implementation & support projects.

Good understanding of integration architecture and cloud connectivity

CTC: 15 LPA to 21 LPA

Exp: 5 to 8 Years

Mandatory

• Strong Behavioral Data Analyst Profiles
• Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys
• Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase
• Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.
• Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.
• Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.
• Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams
• Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)
• Mandatory (Note): Don't want data analysis but business/product/user analysts

Ideal Candidate:

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

If interested kindly share your updated resume on 82008 31681

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

As an eCommerce Website Developer at Ranka Jewellers, you will be responsible for the development, management, and optimization of our online jewelry store. You will collaborate with our design and marketing teams to ensure that our website reflects the luxurious and timeless nature of our products while providing a smooth, secure, and enjoyable shopping experience for customers.

Key Responsibilities:

• Develop & Maintain: Build and manage the eCommerce website, ensuring it reflects the brand’s luxury image while being functional, intuitive, and easy to navigate.
• Platform Expertise: Work with platforms such as [Shopify, WooCommerce, Magento, etc.], ensuring smooth integration with our existing systems and tools.
• Responsive Design: Implement responsive designs that provide an optimal user experience across all devices—desktop, mobile, and tablet.
• Payment & Shipping Integration: Ensure seamless integration of payment gateways (e.g., Razorpay, Paytm, etc.) and shipping providers, with secure transactions.
• SEO & Performance Optimization: Implement best practices for eCommerce SEO to enhance online visibility and drive organic traffic. Optimize website performance, load speed, and security.
• UI/UX Enhancements: Continuously improve the user interface (UI) and user experience (UX) of the website, aligning it with the luxury aesthetic of Ranka Jewellers while making the purchasing process as simple as possible.
• Product Management: Regularly update and manage product listings, images, descriptions, pricing, and promotions, ensuring everything is accurate and up-to-date.
• Analytics & Reporting: Monitor and analyze key website performance metrics (e.g., sales conversion, traffic) to inform decisions and identify areas for improvement.
• Collaboration: Work closely with our marketing and design teams to create promotional campaigns, seasonal launches, and online events, ensuring technical execution aligns with the brand vision.

Requirements:

• Proven experience in eCommerce website development, with a strong portfolio showcasing previous work (experience in jewelry or luxury goods is a plus).
• Proficiency in web development languages like HTML, CSS, JavaScript, and PHP.
• Familiarity with leading eCommerce platforms like Shopify, WooCommerce, Magento, or similar.
• Strong knowledge of SEO principles and eCommerce-specific SEO strategies.
• Experience integrating payment gateways, shipping solutions, and third-party plugins.
• Familiarity with Google Analytics, Google Tag Manager, and other performance tracking tools.
• Attention to detail with an eye for design, ensuring the website reflects the high-end nature of Ranka Jewellers.
• Strong problem-solving skills with the ability to handle multiple tasks and deadlines effectively.
• Ability to work independently while collaborating with cross-functional teams.

Preferred Qualifications:

• Experience with advanced JavaScript frameworks (e.g., React, Vue).
• Knowledge of cloud hosting platforms (AWS, Google Cloud, etc.) or website security best practices.
• Understanding of the luxury jewelry market and the unique needs of online jewelry sales (e.g., high-resolution product photography, secure transactions, customization options).
• Ability to suggest and implement innovative features to improve the shopping experience for customers.

Why Ranka Jewellers?

• At Ranka Jewellers, you will have the opportunity to work with a passionate and talented team in a fast-growing company that values creativity, craftsmanship, and customer satisfaction. We offer a competitive salary, flexible work arrangements, and an opportunity to contribute to the digital transformation of a trusted brand in the jewelry industry.

Experience- 4 Years

Recruitment Lead - Someone who has handled a team of field recruiters.

Worked on blue collar requirements. 

Job Brief:

You'll be joining Mindtickle’s InfoSec and Compliance team, which is responsible for various functions related to Security, Privacy, and Compliance around Mindtickle's rapidly growing cloud platform. You'll play a crucial role in all our compliance & information security initiatives, including but not limited to those arising from regulations (e.g., GDPR, CCPA, UK DPA 2018, FINRA), audit requirements (e.g., SOC 2, HIPAA), and customer/ prospects requests (typically large enterprises).

As Data Privacy & Compliance Manager, you will champion the highest data privacy standards and drive forward compliance across all of Mindtickle. Crucial to this role will be an expert knowledge of international data protection laws and a proactive and pragmatic approach towards data privacy and compliance. 

Key Responsibilities:

• Act as the single point of contact for all privacy-related topics, including communication with customers and prospects, including RFPs, emails, or privacy calls

• Closely working with the internal legal team and external legal counsel to support the review of third parties/customer data processing addendums (DPAs), standard contractual clauses, contracts, and other data protection agreements

• Maintain the data protection terms agreed with customers in a contract management software

• Perform due diligence of new third parties and periodic risk review of existing third parties, including processes around sub-processors

• Support in other industry compliance projects such as ADA, Section 508, WCAG, FINRA, 21 CFR Part 11, etc.

• Lead the assessment of new legislation or other regulatory changes (GDPR, CCPA, UK DPA 2018, LGPD, PIPEDA, Swiss FDAP) and make recommendations as necessary to ensure that risks are mitigated as well as ongoing compliance

• To work flexibly and collaboratively across all teams in the organization while driving privacy & compliance-related projects, including sales, customer success, product, and engineering

• Own internal and external privacy audit projects, including planning, scoping, need analysis, ongoing project management, and communications with all relevant stakeholders

• Onboard privacy solutions, design, build and deploy data privacy programs on the solutions to ensure compliance with privacy requirements

• Maintain Records of Processing Activities (ROPA) and ensure Privacy By Design for new features/changes in the platform

• Undertake all other reasonable and related tasks associated with this role
  
  

Desired Qualification:

• 5-10 years of experience in data privacy and compliance, with exposure to cloud software platforms

• Extensive experience in data protection and knowledge of relevant legislation, including GDPR, Standard Contractual Clauses, Transfer Impact Assessment, CCPA, UK DPA 2018, LGPD, PIPEDA, Swiss FDAP, etc.

• Certifications such as CIPP/E, CIPP/US, CIPM, CIPT, etc., are preferred

• Specialist knowledge in a relevant area, e.g., data security and individual rights requests

• Excellent communication, interpersonal, project management, and issue resolution skills

• Excellent analytical skills, organizational skills, ingenuity, and the ability to work as part of a team

• Experience in managing privacy audits and risk management processes

• Demonstrated ability to learn quickly, take the initiative, and drive complex projects

Sr. Technical IT Recruiter 
Prefers someone local to Bangalore, or okay with any Accion offices at Hyderabad, Pune, Mumbai post pandemic, 

Complete WFH is also possible for a right candidate
Present Virtual Operations since Covid
Full Time Permanent Opportunity; Okay with CTH model too 

Job Descritiption: 
- Min of 3 plus years of relevant END-END recruitment experience; Starting from sourcing a candidate till onboarding, maintaing complete rapport
- Worked in fast paced environments, eager to learn new work, passionate about recruitment 
- Individual contributor, has good listening skills, 
- Smart working
- Thinking out of the way in hiring talent
- Good to have social medial platforms hiring 
- Fast Leaner, who has aspirations to grow next level very soon
- Prior experience in hiring Emerging Technologies is a PLUS
- Very good opportunity to hire and recruit candidates only for cutting edge emerging techologies mostly
 

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus