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Role/Title: ASCP Functional consultant (Exp - 4 to 15 yrs.)

Location: Noida/Pune/Bangalore/Hyderabad/Chennai

Primary Skills/expertise: ASCP, MFG/MRP, MPS, WIP, BOM

Role & Responsibilities   

Functional Consultant with min 6-8 years of experience.

Skills –

• Oracle VCP-EBS - Advanced Supply Chain Planning (ASCP, MFG/MRP, MPS Planning Expert)

Detailed Job Description:          

• Strong experience in Oracle ASCP, MRP, MPS Planning and Manufacturing
• Good knowledge of Oracle EBS, Mfg., WIP, BOM
• Having done at least one end to end implementation of Oracle EBS Mfg. with primary focus on VCP modules
• Good knowledge of Supply Chain Management related business processes and Oracle configurations / functional setups, profile options, flex-fields, functional interfaces for R12 EBS
• Should have worked on customizations, Reports, interfaces etc. over MSC schema
• Understanding of software development methodologies, development processes, change management, and deployment procedures
• Experience with gathering user requirements, understanding and interpreting requirements specifications
• Ability to analyze, trouble shoot and effectively communicate functional details to end users
• Worked with Oracle Technical Support on SR resolution
• Self-motivated team player with ability to work independently as well as part of a team
• Strong analytical and problem-solving skills along with written and verbal communication skills
• Good to have – SQL-query knowledge, well known about VCP & Oracle-EBS Mfg. Tables, scheduling tools.
• Should have good understanding of Oracle-EBS Integrations with VCP
• Should have experience in client facing.
• Experience in working with multiple teams.
• Flexible in timings
• Expert in writing functional specifications
• Should able to understand holistic planning solution of customer
• Must have experience in Creation of different test scripts, doing testing, UAT support

·      JavaScript, Typescript

·      Any UI Framework (web components) - primarily React.js

·      Rxjs

·      State Management frameworks - redux

·      Design Patterns

·      Jest / WTR for testing

·      Playwright, cypress - functional tests (good to have)

French Language Expert- B2.2 Level- Who Can Join Immediately

Experience: Freshers to 2 Years

Location: Pune

Education: Must be graduate

Certification: B2.2 (Mandatory)

Process Type: Non-Voice

Looking candidates from Goethe University

Key Skills:

• Good Knowledge of French Language and English Language. Should be able to read, write and converse in French.
• Good typing skill is an added advantage

Eligibility - Any Graduate or Postgraduate with experience or experience in data entry processes and preferably related to French language.

B2.2 or above certified candidates only

We are seeking a proactive and client-oriented Relationship Manager to join our dynamic team. The successful candidate will play a key role in acquiring new clients, understanding their investment needs, managing their portfolios, and maintaining long-lasting relationships. If you have a passion for financial markets, excellent communication skills, and a commitment to client service, we want to hear from you.

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

Location:  Pune/Nagpur,Goa,Hyderabad/Bangalore

Job Requirements:

• 9 years and above of total experience preferably in bigdata space.
• Creating spark applications using Scala to process data.
• Experience in scheduling and troubleshooting/debugging Spark jobs in steps.
• Experience in spark job performance tuning and optimizations.
• Should have experience in processing data using Kafka/Pyhton.
• Individual should have experience and understanding in configuring Kafka topics to optimize the performance.
• Should be proficient in writing SQL queries to process data in Data Warehouse.
• Hands on experience in working with Linux commands to troubleshoot/debug issues and creating shell scripts to automate tasks.
• Experience on AWS services like EMR.

1. GCP Cloud experience mandatory
2. CICD - Azure DevOps
3. IaC tools – Terraform
4. Experience with IAM / Access Management within cloud
5. Networking / Firewalls
6. Kubernetes / Helm / Istio

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.