UI & UX Designer

Position Overview: 

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position.  

Work Location- Pune

Job Type- Hybrid

Key Responsibilities: 

• Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.  
• Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions. 
• Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues. 
• Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision. 
• Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency. 
• Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.  
• Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals. 
• Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding. 

Qualifications: 

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 
• 5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers. 
• Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices. 
• Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. 
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.  
• Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution 
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. 
• Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction. 

Company Overview: 

Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.   

As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base. 

Why Join Us: 

• Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring. 
• Collaborative and innovative work environment. 
• Competitive salary and benefits package. 
• Professional growth and development opportunities. 
• Chance to work on cutting-edge technology and products that make a real impact. 

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring. 

Solution Architect – .NET & Angular

Location: Chandigarh (with frequent onsite Jaipur)

Experience: 10+ years (3+ in architecture roles)

Employment Type: Full-Time (Contractual- 3-5 months)

Role Overview:

We are seeking a hands-on Solution Architect with deep expertise in the .NET and Angular stack to lead technical design and implementation for complex government IT projects. The role is focused on system architecture, integrations, performance, and code quality, working alongside an established project management team.

Key Responsibilities:

• Define and own solution architecture, including component design, data flow, integration patterns, and deployment topology.
• Lead preparation of HLD, LLD, and technical documentation as per government standards.
• Review and guide implementation of modules built on ASP.NET Core, Angular, and MSSQL.
• Ensure compliance with security, scalability, GIGW, and NIC integration standards.
• Conduct code reviews, resolve architectural blockers, and guide the team on tech decisions.
• Collaborate with DevOps on CI/CD, containerization, and infrastructure design.

Technical Skills:

• ASP.NET Core, Angular 12+, TypeScript
• MS SQL Server
• REST API design, JWT/OAuth2, caching, queues
• Govt Cloud
• Knowledge of government integration protocols (Aadhaar, DigiLocker, eOffice, etc.)

Preferred:

• Prior experience in at least 2 government/PSU projects
• Familiarity with STQC, GIGW, data residency, and compliance mandates
• Architecture certifications (e.g., TOGAF, Microsoft Azure)

• Improving system quality by identifying issues and common patterns and developing standard operating procedures.
• Enhancing applications by identifying opportunities for improvement, making recommendation and designing and implementing systems.

Key Responsibilities:

•Design, development, support and maintain automated business intelligence products in Tableau.

•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.

•Develop strong communication skills with a proven success communicating with users, other tech teams.

•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.

•Design, code and review business intelligence projects developed in tools Tableau & Power BI.

•Work as a member and lead teams to implement BI solutions for our customers.

•Develop dashboards and data sources that meet and exceed customer requirements.

•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.

•Partner with Product Owners and cross functional teams in a collaborative and agile environment

•Provide best practices for data visualization and Tableau implementations.

•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.

Desired Candidate Profile:

•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.

•Ability to architect and scope complex projects.

•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.

•Applied experience in Agile development processes (SCRUM)

•Ability to independently learn new technologies.

•Ability to show initiative and work independently with minimal direction.

•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.

•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

Education:

•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Job Description for Project Head for IT

• Provide technical vision and strategy for the team.
• Assess issues regarding Information Systems and create manageable solutions
• Own technical architecture for the application and infrastructure for the product
• Discover and help implement new technologies that yield competitive advantage
• Develop a company's strategy around technology and product to ensure alignment with its business goals.
• Strategic Direction for identifying and implementing new technologies
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance, data protection and security processes
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors
• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
• Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.

Requirements and skills

• Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
• BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
• Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
• Knowledge of technological trends to build strategy
• Ability to conduct technological analyses and research
• Excellent communication  and team management skills
• Leadership and organizational abilities
• Strategic thinking and problem-solving aptitude
• Experience in architecture, developing, deploying, and operating large scale, highly available, SaaS applications and services in private or public cloud.

Profile : Social Media Executive (Client Servicing)

Exp: 6 months-2 years

Role: To manage social media accounts of CarWale’s Dealer Partners generating content for social media engagement.

Key Outcomes Expected:

Should be good at understanding client requirements and deliver basis commitment

Ideating, Posting and Promoting content on Social Media platforms (majorly Facebook & Instagram)

Ideating with the team on how to further build the dealer social platforms

Researching on various creative and ad formats available on the social platforms

Coordinate with design team to get creatives in place for social media accounts

Creation of content calendar

Competencies needed to deliver the desired outcome:

• Conceptualising creative ideas for designing
• Creative writing skills to be able to add value to social media engagement
• Good communication skills, to be able to timely & tactfully respond to mails and posts
• Active listener
• Active social media user - FB | Twitter | Instagram
• An eye for detail
• Ability to check and correct text matter
• Team player

Other traits:

• Enthusiastic
• People’s person
• Self-motivated
• Interpersonal skills
• Agile and adaptable
• Open to working on weekends from home
• Time Management

Experience / Qualification / Other Requirements:

• Graduates - BMM/BMS

Roles and Responsibilities:

1. Must be proficient in developing object-oriented applications
2. Must have hands on experience on C# & MS SQL.
3. Participate in troubleshooting and training of issues with different teams to drive towards root cause identification and resolution.
4. Participate in technical communication within the team and to other groups, prepare technical design documents and work on Azure DevOps agilie lifecycle.
5. Positive attitude, Smart work, problem solving attitude, ready to upgrade skills with latest technologies
6. Good to have experience on design patterns, Azure cloud, Azure DevOps, Dapper, Azure storage, Dotnet Core framework, Micro services.
7. Meeting with technology managers to determine application and website requirements.
8. Upgrading existing .NET websites and applications.
9. Analyzing system requirements and delegating development tasks.
10. Developing technical specifications.
11. Writing scalable code for .NET software applications.
12. Reviewing and debugging .NET applications.
13. Providing support for junior developers.
14. Deploying functional websites, programs, and applications.
15. Drafting software and application operating procedures.
16. Training junior staff.
17. Good verbal and written communication skills