Automobile journalist

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Data Governance Lead

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

CMMI Level 3 Appraised in 2024.

Best Place to Work 2022 & 2023 by Great Place to Work®.

Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

NASSCOM Emerge 50 Award in 2014.

Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

Featured as Top Data Analytics Services Provider by GoodFirms.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

What You Will Do:

As a Data Governance Lead at Kanerika, you will be responsible for defining, leading, and operationalizing the data governance framework, ensuring enterprise-wide alignment and regulatory compliance.

Key Responsibilities:

1. Governance Strategy & Stakeholder Alignment

- Develop and maintain enterprise data governance strategies, policies, and standards.

- Align governance with business goals: compliance, analytics, and decision-making.

- Collaborate across business, IT, legal, and compliance teams for role alignment.

- Drive governance training, awareness, and change management programs.

2. Microsoft Purview Administration & Implementation

- Manage Microsoft Purview accounts, collections, and RBAC aligned to org structure.

- Optimize Purview setup for large-scale environments (50TB+).

- Integrate with Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule scans, set classification jobs, and maintain collection hierarchies.

3. Metadata & Lineage Management

- Design metadata repositories and maintain business glossaries and data dictionaries.

- Implement ingestion workflows via ADF, REST APIs, PowerShell, Azure Functions.

- Ensure lineage mapping (ADF → Synapse → Power BI) and impact analysis.

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

Profile Overview:

iOS Developer at TravClan is a key role which ensures delivering the best experience to our customers on iOS. The engineers in the iOS team will be part of the Mobile Team. The team has built highly rated Android and iOS app and is used by thousands of Travel Entrepreneurs in India. This role will involve immense learning of Travel Technology and Ecommerce concepts providing amazing growth opportunities while working with some of the best engineers in the industry. Some of the Product capabilities include Flight bookings, Holiday Bookings, Hotel Bookings, Visa, Wallet, SaaS Website Builder, Marketing Material Builder, News.

Growth Prospects:    

• Annual CTC - ₹8 to 15 LPA
• ESOPs + promotions + aggressive growth prospects (read further) !
• Fast Appraisal -  Despite Covid, we had appraisals in 6 months in Jan & July 2020 
• Aggressive Hikes - In May'21 & Jan'22, Average Hike was 35% & 30% respectively  

What’s on Offer:

• Work on Best Tech Stack - iOS and Swift, Android, Java, Python/Django, NodeJS, Flutter
• Learn from Best Mentors with Cumulative 50+ years of experience in Tech who previously worked in 4 unicorns.
• Fast Career Growth with fast appraisals and fast salary increase.
• Super passionate team with deep conviction which has stayed together during covid.
• Build world class tech products and leverage technology to drive growth globally!
• Very high ownership role in a fast paced environment.
• Great Culture -> No hierarchy / politics nonsense guaranteed!

Our founding team: 

The founding & engineering team has worked in senior leadership roles at successful internet startups in India and Overseas

• Arun - Cofounder, leads Product & Growth Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore
• Chirag - Cofounder, leads Business Operations Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee
• Ashish - Cofounder, leads Technology Ex CTO Cars24, CTO FabFurnish, Gaadi, Ex-Entrepreneur
• Shrawan: VP Engineering, 20+ yrs Tech exp, Ex CTO Millenium Entertainment, One Kosmos
• Akshat: Director Engineering, 16+ yrs Tech exp, Ex Cars24, L&T, Samsung US, Motorola US.
• Rajesh:Director Engineering, 15+ yrs Tech exp, Ex Hike, Foodpanda

Company Profile:

• You read the detailed company profile here.
• To know more about us, have a look at a few videos on Youtube!

What do we value?  

• We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
• We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
• We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important. 
• We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth. 
• We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together. 

What we are looking for: 

Desired Candidate Profile

• 6 months to 2 years of full time experience in developing iOS apps.
• Ethical, hardworking, and 'passionate about startups' mindset
• Is a self-starter, and loves working in a fast paced environment.
• Excellent structured problem-solving ability
• 
  
• Has worked in an Agile environment and understands what building a MVP is like.

Must have technical skills

• Swift programming language (Control flows, Optionals, View Controllers etc).
• Good understanding of Interface Builder, Storyboards, Cocoa Pods and Git
• Good understanding of AutoLayouts and building responsive apps for multiple iOS devices
• Understanding of Commonly used data structures like Dictionaries etc.
• Understanding of CoreData and NS UserDefaults.
• Understanding of working with APIs using Alamofire, concepts like Pagination of Lists.
• Good knowledge of MVC for iOS, writing Modular code, creating reusable components.
• Working with Push Notifications on APNS.
• Apple developer account and certificates management

Good to have:

• Working with Firebase SDK namely Crashlytics, Remote Config, Analytics, CleverTap.
• Working with TestFlight or Firebase for Beta Testing.
• Working independently and closely with the Product team.
• Worked with Jenkins/CICD for iOS.

The Recruitment Process:

1. Aptitude Test: Every shortlisted candidate initially needs to appear for a one-hour aptitude test. The aptitude test consists of some basic math aptitude problems, descriptive questions, and some technical questions. 

2. Personal Interviews: 2-3 in person/vritual interviews. Detailed discussions about the job profile, company, candidature & tech skills are discussed in these rounds.

3. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits, ESOPs and many other benefits.

Important Points:

• Office Location- Connaught Place, Delhi 
• Work Timings - 9:30 till work gets over. You are considering joining a startup. Buidling anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!

 Looking forward to having you on board with us!

• Develop and execute engineering strategy (including technology architecture, development stack, scalability, security etc.) of all our SaaS solutions while keeping in mind needs of business as usual and evolving product feature requirements
• Lead the engineering team and ensure good delivery management to deliver the product roadmap with high speed and quality
• Innovation – explore available technologies that may be useful to our context and run experiments and POCs to evaluate before adoption
• Bring automation and best practices to code management, testing and build & deployment processes
• Solve the most complex issues/initiatives through hands-on development
• Help the team members in resolving difficult technical issues
• Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement
• Provide thought-leadership to fellow team members by working as a guide and mentor to the rest of the team members

• Best in Industry Remuneration
• Attractive ESOP opportunity with huge potential upside
• Cutting edge technologies with always something new happening
• Start-up culture with full ownership and freedom
• Fully flexible hours and work from anywhere
• Super-fun work environment and colleague

• Microservices, Spring Boot, Core Java, Struts 2.0, JPA & Hibernate
• Hands-On experience in relational databases (MySQL Preferred)
• Experience in Data warehousing & Analytics
• Hands-on exposure in mobile application developmen

Qualifications

• B.E. / B.Tech from Tier 1 Institute

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on bug fixing and improving application performance.

• BTech/MTech degree in Computer Science, Engineering, or a related subject.
• The candidate should have at least 1 Year of experience in iOS Development.
• Deep familiarity with Swift and Cocoa Touch
• Good knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Should have good communication skills.