Business Development Manager

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

Fashion Consultant – Luxury Apparel

📍 Location: Kochi

Job Overview:

We’re seeking a stylish and customer-focused Fashion Consultant for our luxury apparel store. You’ll guide clients in selecting outfits, manage counter sales, and ensure a premium shopping experience.

Key Responsibilities:

• Assist customers with styling and product selection
• Manage counter sales and achieve store targets
• Maintain visual displays and store presentation
• Provide excellent customer service and brand experience

Requirements:

• 1–3 years of experience in fashion retail (luxury preferred)
• Strong communication & interpersonal skills
• Fashion sense with good grooming
• Flexible to work retail hours

IAM -Security Engineer

About the Role:

We are seeking an Identity and Access Management (IAM) Security Engineer with Business Analyst exposure to join our team. In this role, you will combine your technical expertise in IAM security with business analysis skills to strengthen our security landscape and enhance alignment between technology solutions and business objectives. You'll work on designing, implementing, and managing security controls while collaborating across business and technology teams to deliver value-driven solutions.

Key Responsibilities:

Stay updated on IAM security best practices and integrate approved patterns into development operations and continuous delivery/improvement processes.

Design and implement security controls to protect systems while ensuring alignment with business objectives and requirements.

Manage existing IAM and Data Protection platforms and build new capabilities to support internal and external customer needs.

Develop automated security solutions tailored to business requirements, ensuring scalability and efficiency.

Collaborate with operations teams to ensure seamless handoff, proper documentation, and full acceptance of work.

Design and consult on enterprise security control architectures to meet both technical and business goals.

Partner with business and technology teams to maintain and improve the security technology stack, including identity solutions, cloud capabilities, and audit tools.

Conduct detailed business analysis to understand stakeholder needs and translate them into technical security requirements.

Act as a liaison between business units and technology teams to ensure security solutions meet organizational goals.

Minimum Qualifications:

Experience:

Minimum 5+ years of experience in IT Security or security engineering roles, with a focus on IAM practices (e.g., Active Directory, Azure Entra, AWS IAM).

Hands-on experience in Cloud Security environments.

Expertise in developing and implementing security standards, specifications, and procedures.

Experience with security frameworks such as ISO27001 and NIST CSF.

Knowledge of regulatory requirements (e.g., SOX, PCI-DSS).

Proven ability to provide technical security guidance to diverse audiences.

Experience in business analysis, including requirements gathering, stakeholder management, and process improvement.

Strong analytical and problem-solving skills to bridge the gap between business needs and technical solutions.

Other Requirements:

Excellent communication and interpersonal skills to effectively collaborate across business and technical teams.

Flexibility to work in rotational shifts.

Proficiency in documentation and reporting tools to communicate security findings and solutions effectively.

We're looking for team players with natural product intuition who can help us build solutions

for our world-class Learning & Assessment platform (edulastic.com).

As a Backend Developer you will be responsible for the server-side of our web applications

and you will work closely with our engineers to ensure the system consistency and improving

user experience.

Role and Responsibilities

• As an experienced backend developer, your primary focus will be the development of all

server-side systems

• A basic understanding of front-end technologies is necessary as well. You will test, secure

and deploy your code

• Knowledge of Node.js is a must along with a server-sideframework
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with RESTAPIs
• Understanding of scalable computing systems, software architecture, data structures,

and algorithms

• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• Should be willing to work in a very fluid startup environment and take complete ownership of

the assigned responsibility

Skills Required:

• At least 2 years of experience developing Backends using NodeJS should be well versed

with its asynchronous nature & event loop, and know its quirks and workarounds.

• Good knowledge of MongoDB or any other NoSQL

Database.

• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST

APIs.

• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things Preferences.

This person MUST have:

• B.E Computer Science or equivalent
• 5 years experience with the Django framework
• Experience with building APIs (REST or GraphQL) 
• Strong Troubleshooting and debugging skills
• React.js knowledge would be an added bonus 
• Understanding on how to use a database like Postgres (prefered choice), SQLite, MongoDB, MySQL.
• Sound knowledge of object-oriented design and analysis.
• A strong passion for writing simple, clean and efficient code.
• Proficient understanding of code versioning tools Git.
• Strong communication skills.

Experience:

• Min 5 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

UI Architect / Developer

1.       A must have skills is Angular. NodeJs preferred but can be replaced with anything on server side scripting.  

a.       70% work for this role in angular based. At architect role without server side scripting understanding doesn’t a right fit. 

b.       Someone who can take sound decision for overall interaction with backend.  

c.        There are components written in node (Control Manager and aith server) which we have intentions to align with UI architect.  

d.       Given Node is technology primary in java script (same as angular), generally we are seeing people who have earlier exposure or are confident to pick it with little learning. But we would not penalize anyone who is week in node, but champ in angular for this role. 

2.       Design , develop and maintain client facing web applications. 

3.       Cooperating with backend developers in the process of building REST APIs. 

4.       Should demonstrate deep understanding of the following: 

·         Design - HTML/CSS  

·         Frontend languages - Experience with Javascript  and related frameworks - Angular(7/8/9), Angular Material, Bootstrap(or similar CSS frameworks), Node JS (preferred but not mandatory). 

·         Test frameworks - Mocha, Chai, Jasmine, Karma 

To be shared by you - 

1.     Can you lead frontend-backend integration? 

2.     Can you use linux machines? 

3.     Are you aware of websockets? 

4.     Has you workedon binary data communication over websockets? 

5.     Do you understand different types of communication protocols available between frontend-backend and it's working? 

6.       Do you have experience on electron framework? 

7.       Highest team size managed by you.

JD:

Your role will include:

• Writing and testing your code, innovating and contributing towards increasing the value delivered by your team.
• Setting a high bar through your design, development, analysis and deployment activities
• Understanding and participating in evolving the architecture of our products.
• Keeping up-to-date with new technologies, best practices, and work on optimizing the tooling and automation.
• Understanding the latest development and engineering paradigms like Scrum/Agile/TDD/BDD/DDD etc.

You have experience with the following:

• Strong experience of leading and being part of technical teams preferably following agile methodology.
• Strong technical background with ability to provide technical guidance to other team members.
• Knowledge of microservices and must have experience of implementing a few microservices by the least.
• Knowledge of API driven platform development & Software Integration.
• You have hands-on experience in building secure, high-performing and scalable systems in Java.
• Exposure to JVM based languages like Java, Scala, Clojure.