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Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Key Responsibilities
2-5 years of experience is a must
Should be hands on in all aspects of IT Recruitment (Sourcing, screening, coordinating, negotiation, on-boarding etc)
Searching for and Approaching Suitable Candidates.
Running Job Ads To Attract Applicants.
Managing the Interview, Assessment, and Shortlisting Processes.
Maintaining a Database.
Preferably from corporate hiring background.
Coaching and Mentoring Junior Recruiters.
Excellent communication skills are mandatory.
Good team player.
Education:-
Bachelors or Equivalent
Job Title: SRE Lead Engineer
Location: Hyderabad, India
Company: Client of Options Executive Search, AI Saas Product Development Company
We are seeking a DevOps / SRE Lead Engineer to architect and scale our client's multi-tenant SaaS platform with AI/ML at the core..
Our client, a fast-growing AI-powered SaaS company in the FinTech space, is looking for a Site Reliability Engineering (SRE) Lead Engineer to join their dynamic team. This is an opportunity to design and operate large-scale SaaS systems that integrate cutting-edge AI/ML capabilities.
About the Role
As the SRE Lead Engineer, you will be responsible for architecting, building, and maintaining infrastructure that powers a multi-tenant SaaS platform. You’ll drive reliability, scalability, and security, while supporting AI/ML pipelines in production. This is a hands-on role with significant ownership, requiring both technical depth and leadership in site reliability practices.
Key Responsibilities
- Architect, design, and deploy end-to-end infrastructure for large-scale, microservices-based SaaS platforms.
- Ensure system reliability, scalability, and security for AI/ML model integrations and data pipelines.
- Automate environment provisioning and management using Terraform in AWS (EKS-focused).
- Implement full-stack observability across applications, networks, and operating systems.
- Lead incident management and participate in 24/7 on-call rotation.
- Optimize SaaS reliability while enabling REST APIs, SSO integrations (Okta/Auth0), and cloud data services (RDS/MySQL, Elasticsearch).
- Define and maintain backup and disaster recovery for critical workloads.
Required Skills & Experience
- 8+ years in SRE/DevOps roles, managing enterprise SaaS applications in production.
- Minimum 1 year experience with AI/ML infrastructure or model-serving environments.
- Strong expertise in AWS cloud, particularly EKS, container orchestration, and Kubernetes.
- Hands-on experience with Infrastructure as Code (Terraform), Docker, and scripting (Python, Bash).
- Solid Linux OS and networking fundamentals.
- Experience in monitoring and observability with ELK, CloudWatch, or similar tools.
- Strong track record with microservices, REST APIs, SSO, and cloud databases.
Nice-to-Have Skills
- Experience with MLOps and AI/ML pipeline observability.
- Cost optimization and security hardening in multi-tenant SaaS.
- Prior exposure to FinTech or enterprise finance solutions.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related discipline.
- AWS Certified Solutions Architect (strongly preferred).
- Experience in early-stage or high-growth startups is an advantage.
Why Join?
- Be at the forefront of AI/ML-powered SaaS innovation in FinTech.
- Work with a high-energy, entrepreneurial team building next-gen infrastructure.
- Take ownership of mission-critical reliability challenges.
- Grow your career in an environment that values impact, adaptability, and innovation.
If you’re passionate about building secure, scalable, and intelligent platforms, we’d love to hear from you. Apply now to be part of our client’s journey in redefining enterprise finance operations.
Key Responsibility Areas:
- Design, build and deliver enterprise level mobile applications
- Write code with standards and conventions and follow best practices
- Encourage and lead innovation and solid lifecycle processes
- Collaborate with team on work definition, estimation and prioritization
- Lead and grow as a professional software engineer.
- Full ownership of product deliveries and mentoring junior team members.
- Strong client interactions to provide excellent Quality of Service.
- Owning the code base and making sure all code is reviewed and is of very high quality.
- Write and modify coding conventions and standards documents for all development
Required Skills:
- 2-4 years experience in developing Android applications using Java and Kotlin
Technologies/Frameworks –
- Java, Kotlin
- Maven, Git, Bitbucket
- Knowledge Data Structures
- SQLite, Room Database
- Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
- Must have a very strong knowledge of integrating various system and APIs (both REST and SOAP)
- Good to have: Experience of Payment Gateway Integration, Third Party SDK integrations
- Domain Preference
- FinTech, Banking, IoT
Requirements:
- Undergraduate degree or equivalent experience.
- Working knowledge of AS400-Cobol.
- Familiarity with CL and DB2
- Basic knowledge of theories, practices, and procedures in a function or skill.
- Willing to depend on others for instruction, guidance, or direction.
· IMMEDIATE JOINER
Professional Experience with 5+ years in Confluent Kafka Admin
· Demonstrated experience design / development.
· Must have proven knowledge and practical application of – Confluent Kafka (Producers/ Consumers / Kafka Connectors / Kafka Stream/ksqlDB/Schema Registry)
· Experience in performance optimization of consumers, producers.
· Good experience debugging issues related offset, consumer lag, partitions.
· Experience with Administrative tasks on Confluent Kafka.
· Kafka admin experience including but not limited to setup new Kafka cluster, create topics, grant permissions, offset reset, purge data, setup connectors, setup replicator task, troubleshooting issues, Monitor Kafka cluster health and performance, backup and recovery.
· Experience in implementing security measures for Kafka clusters, including access controls and encryption, to protect sensitive data.
· Install/Upgrade Kafka cluster techniques.
· Good experience with writing unit tests using Junit and Mockito
· Have experience with working in client facing project.
· Exposure to any cloud environment like AZURE is added advantage.
· Experience in developing or working on REST Microservices
Experience in Java, Springboot is a plus
Responsibilities and Duties:
- Work on an intranet portal for excellent employee user experience and productivity using Java full stack tools (React/Angular + Java (Spring boot)
- Support Web App built for employee IT Applications provisioning process.
- Take static design components and develop solutions to elevate work into engaging digital experiences.
- Collaborate with the team to build backend code and integrations as needed.
- Develop user interfaces that are standards-compliant, cross-browser compatible, and performance-optimized.
- Create and maintain a repository of common and reusable code.
- Develop and maintain documentation for code.
Qualifications & Skills:
- Hands on experience with HTML, CSS, JavaScript, React (or Angular with willingness to explore React)
- 6+ years of experience in Java full stack web app development
- Familiarity with developing custom components as well as using component libraries such as MUI/Bootstrap/Ant Design
- Comfortable navigating inside a UNIX/Linux environment
- Ability to write REST APIs and consume with AJAX calls
- Experience with Java/ Core Java
Perks and Benefits:
- Attractive Bonus and Stock options for eligible positions
- A whole suite of best in class leave bouquet: Paid Time Off , Maternity leave, Paternity leave, Sick leave, Casual Leaves, National Holidays etc.
- Medical insurance benefits of 5L covering parents (including COVID hospitalization)
- Learning and Development - certification reimbursement (as applicable)
- Host of benefits to curate your salary as per your need
- Relocation benefits
- World class office infrastructure with Gaming rooms, plush pantry and Break out areas.
About YEXT:
The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Total Experience: 3 to 15 Years
Notice period: Immediate to 30 Days.
Responsibilities:
Implementation of Manufacturing, Costing, Planning Central, Demand Management, Sales and Operation Planning in Oracle ERP.
Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and postproduction support for above applications.
Perform configuration/Application setups.
capturing solution design, configuration, documentation, and post-production support.
Responsible for roll out of all Oracle modules for new State operations.
Training the new users and preparation of user manuals



