Senior Sales Manager

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

📢 Writers who know how to inform and entertain - this is your spotlight!

We're Hiring: Technical Content Writer ✍️

📍 Location: Surat (Work from Office)

🧠 What You'll Be Doing:

• Crafting engaging, easy-to-understand content for our mobile apps from descriptions and tool tips to FAQs and how-to's.
• Writing blogs, app store content, update notes, and in-app copy that’s informative and fun.
• Collaborating with devs, designers, and marketers to translate tech into stories.
• Applying SEO & ASO strategies so your words reach the right eyes.
• Keeping things simple, sharp, and aligned with our app users' needs.

💡 What You Bring:

• 1 year of writing experience
• A strong grasp of English grammar and storytelling.
• Ability to explain technical features in user-friendly language.
• Bonus: Experience writing for entertainment or utility apps.
• Extra bonus: Understanding of SEO, ASO, and app engagement metrics.

Recruitment

Finding eligible candidates

Establishing and maintaining criteria for what an eligible candidate is (ie point score on interview, ref parse out doc) 

Preliminary interview (record and report). Final offer to be deliberated amongst the founders

Building business relationships with recruiters

Advising us on new ways to recruit

Onboarding

Keeping track of documents of candidates

Offer letter to be sent

Training classes to scheduled

HR meeting

Creating ID cards

Getting access cards

Sending PF documentation to accountant

Giving employment contract

General operations

Scheduling week to week

Planning and keeping track of PTO, sick leave, emg leave etc. (End of year handling rollover reports for PTO)

Maintaining weekly hours review. Ensuring accuracy every week.

Giving monthly report to founders for billing

Monitoring tardies and absences and reducing this

Keeping track of each employees vertical based on QA recommendations and tardiness/behavioral issues

Written notices, documentation

Scheduling performance reviews

Keeping track of raises and increments

Proposing solutions to us in case it’s a systemic issue and not just an issue with one or two employees

Organizing company outings/events

Handle loan requests and paperwork

Make minutes of weekly meeting

Handling resignations

Enforcing minimum notice periods

Handling terminations

Keeping up with documentation for all

SPOC for accountant

SPOC for co-working space

SPOC for employees

• 1-3 years of experience or training received as a Software Tester for web and mobile applications or similar roles. #software testing
• Good knowledge of Test case preparation.
• Good written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies

• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Communicate with product designers and developers to understand product details and documentation requirements.
• Gather and analyze technical and product information to document new or changing product functionality.
• Produce high-quality documentation that is appropriate for its intended audience
• Create video tutorials, help manuals to help end-users use applications
• Write easy-to-understand user interface text, online help, and guides
• Good command over the English language
• Excellent skills in content presentation
• Hardworking & Committed
• Self-Learner