Senior Sales Manager

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Key Responsibilities:

Sales and Business Development:

• Lead the branch team to achieve sales targets for Loan Against Property (LAP) products, ensuring overall growth in the branch's portfolio.
• Develop and implement strategies to acquire new clients, cross-sell products, and maintain long-term relationships with customers.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of market demands.
• Promote the LAP product offerings through various channels, including partnerships, referral networks, and local events.

Team Leadership and Management:

• Manage, mentor, and guide the sales and operational teams to achieve individual and branch-wide sales goals.
• Conduct regular performance reviews and provide coaching and training to enhance the sales team’s skills.
• Ensure adherence to organizational standards and processes in customer acquisition and relationship management.

Customer Relationship Management:

• Establish and maintain strong relationships with key clients, stakeholders, and other business partners.
• Provide high-level support for the LAP product offering, including assisting clients with queries and guiding them through the loan process.
• Resolve customer issues or concerns related to LAP applications and ensure timely and efficient processing.

Operational Management:

• Oversee the day-to-day operations of the branch, including loan origination, documentation, disbursement, collections, and compliance.
• Ensure the branch maintains a smooth, efficient, and compliant operation in line with internal policies and external regulations.
• Monitor and maintain branch financials, including revenue, expenses, and profitability.

Reporting and Compliance:

• Provide regular reports to senior management on branch performance, including sales achievements, operational issues, and market trends.
• Ensure all processes comply with regulatory guidelines, including KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.

Job Description

Key Responsibilities

• Design, develop, and maintain both new and existing code, ranging from client-side development using JavaScript, HTML, and CSS, to server-side code using C# and ASP.NET MVC, Web API, Windows services, and ADO.NET for data persistence and retrieval.

• Write readable, extensible, testable code, while being mindful of performance requirements. • Create, maintain, and run unit tests for both new and existing code, with a goal of delivering defect-free and well-tested code to QA.

• Work with management to create and adhere to schedules, while maintaining flexibility to adapt to shifting market demands.

• Translate mockups and wireframes into functioning front-end code.

• Write and maintain documentation for new and existing features.

• Keep up-to-date on best practices and new technologies.

• Rapid prototyping, and presenting conceptual design and working prototypes to management.

• Conduct design and code reviews and collaborate to ensure your own code passes review.

• Work with Product Management to analyze require

Required Skills & Experience

General

• Solid understanding of OOP design principles

• Visual Studio 2017 and above, SQL Server 2016 and above

• Remote debugging

• Unit Testing

Front-end

• C#, ASP.NET MVC and MVC core, Web API and .Net Core web Api

• JavaScript, jQuery, AJAX

• HTML5, CSS3, Responsive Design understanding

• Understanding of web technology stack, including HTTP, REST, cookies, caching, and asset loading

Back-end

• Windows & web services, WCF, MSMQ

• C# and .NET Framework • Experience with scalable, performant design and architecture

Database

• Working knowledge of SQL and relational databases

• Should be able to read and write basic SQL queries, stored procedures, views, and functions

• ADO.NET & LINQ to SQL

Desired Skills & Experience

General

• Familiarity with Azure

• Installation and deployment (Azure App)

• Experience with automated builds and deployment (Azure DevOps, TeamCity and Docker)

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Excellent troubleshooting and communication skills

Front-end

• Angular or React UI framework

• Experience with Logi Analytics (Graylog etc.)

• Experience with .NET Web Forms and migrating to MVC

Back-end

• Azure Function, Azure Service bus, Event hub, AWS Lambda, ElastiCache

Experience with NOSQL databases (Mongo or Cosmos)

Qualifications

• Minimum of a Bachelor's or Master’s degree in Computer Science, or a related four-year degree.

• Hands on experience in development

• Preferred experience in leading a team

WHO WE ARE

We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.

We’ve seen the advancements first-hand over the last 25 years and believe our experiences allow us to innovate. Utilizing cutting-edge technology and providing bespoke, innovative services, we believe we can help you stay ahead of the curve.

We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.

We bring every element together to create innovative, high-performing commerce experiences for enterprise B2C, B2B, D2C and Marketplace brands across industries. From mapping out business and functional requirements, to developing the infrastructure to optimize traditionally fragmented processes, we help you create integrated, future-proofed commerce solutions.

WHAT YOU’LL BE DOING

As part of our team, you'll play a key role in building and evolving our Integration Platform as a Service (iPaaS) solution. This platform empowers our clients to seamlessly connect systems, automate workflows, and scale integrations with modern cloud-native tools.

Here’s what your day-to-day will look like:

• Designing and Building Integrations
• Collaborate with clients to understand integration needs and build scalable, event-driven solutions using Apache Kafka, AWS Lambda, API Gateway, and EventBridge.
• 
  
• Cloud-Native Development
• Develop and deploy microservices and serverless functions using TypeScript (Node.js), hosted on Kubernetes (EKS) and fully integrated with core AWS services like S3, SQS, and SNS.
• 
  
• Managing Data Pipelines
• Build robust data flows and streaming pipelines using Kafka and NoSQL databases like MongoDB, ensuring high availability and fault tolerance.
• 
  
• Client Collaboration
• Work directly with customers to gather requirements, design integration patterns, and provide guidance on best practices for cloud-native architectures.
• 
  
• Driving Platform Evolution
• Contribute to the ongoing improvement of our iPaaS platform—enhancing observability, scaling capabilities, and CI/CD processes using modern DevOps practices.

WHAT WE NEED IN YOU

• Solid Experience in Apache Kafka for data streaming and event-driven systems
• Production experience with Kubernetes (EKS) and containerized deployments
• Deep knowledge of AWS, including S3, EC2, SQS, SNS, EventBridge, Lambda
• Proficient in TypeScript (Node.js environment)
• Experience with MongoDB or other NoSQL databases
• Familiarity with microservices architecture, async messaging, and DevOps practices
• AWS Certification (e.g., Solutions Architect or Developer Associate) is a plus

Qualification

• Graduate - BE / Btech or equivalent.
• 5 to 8 years of experience
• Self motivated and quick learner with excellent problem solving skills. 
• A good team player with nice communication skills.
• Energy and real passion to work in a startup environment.

Visit our website - https://www.trikatechnologies.com

• Should be able to install SCM and associated modules on Windows Servers
• Should understand SCM DB and architecture
• Should be able to install CU or PR updates
• Should be having fair understanding of Windows patches
• Should understand SCM services and have understanding on Monitoring applications

ABOUT THE STARTUP:

Lamamia is founded by IIM alumni and mentored by seasoned professionals from Flipkart.com, CommonFloor.com, Adani Group, TATA Group, Suzlon, and professors from IIT, IIM and XLRI.

Lamamia is incubated by IAMAI, (chaired by Mr Amit Agarwal, Amazon India Head) in association with Govt. of Haryana. It is also incubated by FIED IIM Kashiur for mentoring and funding support.

Lamamia is an Uber for Vernacular skilling and Education, wherein educators can create and share their micro-lessons and micro-tests with the learners spread across the remote and rural part of India. Students can choose the educators, courses and assessment tests to enhance their knowledge, skill, aptitude and employability. 

DESIRED SKILLS:

1. AWS (EC2/S3/Lambda)
2. DynamoDB
3. Node.Js
4. HTML5, Javascript, React.Js
5. Android Native (Java/Kotlin)
6. Socket.io / WebRTC (LiveStreaming)
7. Firebase
8. Prior experience in developing/integration livestreaming feature is essential.

JOB DESCRITION

1. Enhancing the existing features and developing the new features
2. Being able to develop the product independently and also with the team .
3. Being able to work under pressure and think out of the box.
4. Being a good leader with decent professional communication skills.
5. Knowledge and experience of Android Development is an added advantage

OUR PRODUCT

Understand The Product Features:

https://play.google.com/store/apps/developer?id=Lamamia&;hl=en_IN

1. Our product offers on-demand video lessons and quizzes in local languages.
2. Teachers can independently create and share their content.

WHAT WE OFFER:

1. Opportunity to work as a core team member
2. Direct Reporting to Founders
3. Exponential and 360 degree learning
4. Working with an experienced team from IIM
5. 4.2 - 7.8 LPA (INR) CTC + ESOPs*

Are you looking for a UI/UX Designer role in a high growth startup? Are you eager to learn and make a difference at work every day? If so, then read on.

At PlumQR, we work on revolutionizing the Food & Beverage industry with our cloud-based tech products. Millions of businesses across the world are switching for better, smarter & more hygienic products to reinvent their businesses. If you have what it takes to innovate & lead, we have just the right opportunity for you.

Requirements

• At least two years of experience as a UX/UI designer
• Possess advanced knowledge of Sketch and are proficient in Adobe Suite
• Passionate about the work you do and are open to feedback
• Adept at multitasking between tasks and work in a dynamic environment
• Driven by data- comfortable to analyze data and usage patterns to generate insights on how to best improve the user experience 
• Have an incredible work ethic